All businesses occasionally need a quick assessment on how they are running and how they can improve. Technology, trends, and customers’ needs are constantly changing, and people want more reactive, quick responses, more automated processes, and things to be as simple as possible for them. Being on the ball will help your business stand out Read more
All businesses occasionally need a quick assessment on how they are running and how they can improve. Technology, trends, and customers’ needs are constantly changing, and people want more reactive, quick responses, more automated processes, and things to be as simple as possible for them. Being on the ball will help your business stand out from the others and attract new customers while retaining the existing ones. It can also help you save money and speed up productivity in some cases.
Customer Service Contacts Are Key
One of the things you can start to look at is customer service. Customers want to talk to someone immediately without waiting and have things resolved there and then. It can be very costly and waste a lot of time doing this in-house. You can look to outsource this work to a live answering service. It helps you have a structure for growth within the company by using fully trained people part of the service answering your calls which can be done over all 365 days of the year. So if you have a small business where the owner ends up wearing a lot of hats and doing all sorts of different jobs, including ones they aren’t particularly good at or enjoy, you can use something like this to help take the pressure off. It is an affordable service with great prices.
Move Into The New Age Marketing
Marketing changes all the time but so much so lately that digital marketing is the way forward. Tv advertisements, billboards, and mailers are no longer as effective as they used to be. The majority of the population are online for hours a day, consuming content. This is why online marketing is one of the most successful ways to reach new audiences. It also is a lot more affordable than previous marketing campaigns. With Facebook and Instagram advertisements, you can personalize it to suit your business. By choosing what gender, age-range, and location you want to focus on, you can make sure that your business and your message get out to the right people. Not only that, but it gives you real-time updates on how the promotion is going, how many people have seen it, interacted within, and clicked through onto your website. It is a lot easier using this method to track how much your business has gained from particular advertisements.
Happy Staff Are Productive Staff
If you have people working for you, then you should know how important it is to keep them happy. Just naturally, people who are happier end up working a lot better, are more interested in what they are doing, and be a much better asset for your business. You can keep an eye on this and help improve morale by rewarding staff for great work. Whether that is through a bonus on their pay or simply just showing them, they are valued employees in your business. You can show this by getting breakfast for everyone, getting small perks for the employees like half days if things are quiet, and treats for the office. It is also important to be friendly with them, show interest, and ask about their lives, passions, and hobbies. It may be that you have someone who is an avid social media user and great with graphic design as a hobby who could be an asset for your business and run things online for you. You don’t know unless you ask.
Train Up Existing Staff
A great way to keep employees happy while also helping your business grow is by the upskilling of staff you have. If they show a keen interest in what you do, then offering them the chance to learn and grow within the company can really be beneficial for both parties. They will be learning new skills and a new trade while you will have someone you can rely on to do more important tasks while delegating jobs. Showing your trust in someone and helping them evolve their career will have them a lot more interested in your business and helping your business grow and be more successful.
Keep Your Technology Up To Date
Technology is always changing, and every year there are great strides in developing new things. It is important to keep on top of this and upgrade as and when you need to. This will make sure that you are ahead of your competitors and make life a lot easier for you and your staff so things can run more smoothly.
Kansas City, Mo. – HomeServiceChats, a leading professional web chat provider for home service businesses, has announced an integration with Facebook and Google Messenger, allowing timelier communication between HomeServiceChats’ clients and their customers. “Customers are continuing to engage with home service companies via Facebook and Google at an increasing rate,” said Trevor Flannigan, COO for HomeServiceChats Read more
Kansas City, Mo. – HomeServiceChats, a leading professional web chat provider for home service businesses, has announced an integration with Facebook and Google Messenger, allowing timelier communication between HomeServiceChats’ clients and their customers.
“Customers are continuing to engage with home service companies via Facebook and Google at an increasing rate,” said Trevor Flannigan, COO for HomeServiceChats. “The importance of timely responses on these services is increasingly critical for new business, with Facebook even rating businesses on their response time and offering badges to top performers. The integration will bolster our clients’ abilities to field incoming service requests from customers, respond to valuable customer feedback and process employment inquires that come through Facebook and Google’s messenger services.”
When a message is sent to a home service company’s Facebook or Google account, it is immediately connected to the same HomeServiceChats team that already handles their live website chat.
“We already provide 24-hour, live website chat services, so integrating with our clients’ Facebook and Google messaging was a logical and inevitable evolution for us,” Flannigan said. “We look forward to helping our clients better engage with their customers and future employees, and we are excited to see the difference it makes in boosting their bottom line.”