Jobber, the leading provider of home service management software, today announced the general availability of new features that make it easier for homeowners to reward their service pros directly with tips and support their businesses through referrals to friends and family. These features are designed to help service pros better meet increasing consumer expectations for Read more
Industry News
Jobber, the leading provider of home service management software, today announced the general availability of new features that make it easier for homeowners to reward their service pros directly with tips and support their businesses through referrals to friends and family. These features are designed to help service pros better meet increasing consumer expectations for seamless, technology-enabled service experiences.
“Building a reputation for excellent customer service doesn’t happen overnight,” said Sam Pillar, CEO & co-founder of Jobber. “Businesses that use Jobber understand the importance of prioritizing the customer experience, and we want to make sure that their efforts don’t go unrewarded. Jobber now helps keep your team motivated to prioritize customer service by being able to earn tips and helps you grow your business through customer referrals when you’ve delivered an excellent customer experience.”
Tip collection on online payments
Jobber’s tipping feature makes it easier for home service businesses to motivate high-performing team members in industries where it is customary to tip, such as residential cleaning, window cleaning, lawn care, and pool and spa servicing. Each business owner controls when to offer their customers the ability to add a tip. When enabled, the option to tip appears during the payment process when a homeowner pays their invoice online with Jobber Payments. Homeowners can choose a percent-based tip (10%, 15%, or 20%) or fill in a custom amount.
This feature also allows managers to identify strong performers by tracking which team members are receiving tips and for how much. When tipping has been presented as an option, nearly one in four (24%) of homeowners opt to provide a tip. In the past five months, Jobber has facilitated the collection of nearly $3M in tips for service pros.
“Taking payments with Jobber makes it very convenient for my customers because I can just send the invoice and the customer can pay it online,” said Irene Zibin, owner of eSunshine Cleaning in Abbotsford, B.C. “My team loves the addition of the tip function, which has led to some pretty good tips—big tips.”
Homeowner Referrals to Grow Your Business
The referrals feature allows homeowners to promote the good work of a home service business to friends and family. The ‘refer a friend’ prompt is displayed to homeowners in Jobber’s online customer portal, encouraging them to share booking links via email, text, or social media. New leads show up in Jobber tagged with information on the client who referred them, so businesses can reward customers for their advocacy.
“People want to do business with those they trust,” said Nick Tandeski, owner of Driveway Envy, serving the Twin Cities Metro area in M.N. “When clients refer us to other homeowners it dramatically increases our chance of winning that business and retaining them as a client. So far, everyone referred through Jobber has ended up doing business with us.”
To learn more about Jobber and how these new features improve the customer experience, visit: https://getjobber.com/why-jobber/
Commercial construction professionals should specify with low emission propane generators for increased resiliency A new study from the Propane Education & Research Council (PERC) emphasizes the need to accelerate decarbonization today with clean energy sources like propane. The analysis, Power Generation: The Emissions Shifting Problem looks at the recent trends in power generation and how propane Read more
Commercial construction professionals should specify with low emission propane generators for increased resiliency
A new study from the Propane Education & Research Council (PERC) emphasizes the need to accelerate decarbonization today with clean energy sources like propane. The analysis, Power Generation: The Emissions Shifting Problem looks at the recent trends in power generation and how propane systems can offer a low emissions and resilient solution for commercial construction professionals and their customers.
“Popular opinion has been that electrification of everything is the only solution for the climate crisis,” said Dr. Gokul Vishwanathan, director of research & sustainability at PERC. “Unfortunately, this is a very simplistic one-dimensional proposal for an extremely complex multi-dimensional energy and climate problem.”
Climate change induced severe weather events coupled with natural disasters has led to electrical grid failures. Commercial propane generators provide supplemental power for a building’s electrical loads when power from the electric grid is interrupted.
Unexpected outages have increased as the U.S. places growing electricity demands on a century-old grid. In fact, the United States endures more blackouts than any other developed nation. And according to federal databases at the Department of Energy (DOE) and the North American Electric Reliability Corporation (NERC), the number of U.S. outages lasting more than an hour have increased steadily over the past decade. The Energy Information Administration (EIA) conducted an analysis and on average, a person in the US went over eight hours without electricity in 2020. That’s more than twice as long the average American went without power in 2013, the year that the EIA started keeping track. This loss of power to commercial buildings can impact vital systems like smoke and fire detection, elevators, refrigeration units, heating and cooling equipment, health and safety equipment, communications, and many other applications.
To combat those failures, reliance on diesel power generation has increased, creating a bigger emissions problem and degradation of local air quality. Propane power generation equipment, including backup generators and combined heat and power systems can help businesses increase safety and resiliency, avoid economic losses, and reduce emissions allowing businesses to retain their clean operation even with a power failure.
“Replacing diesel assets with propane-powered equipment will continue to push us toward significant air quality improvement and decarbonization,” said Vishwanathan. “It is markedly important to just not focus on electrification of all sectors but on a diversified portfolio that accounts for both market dynamics and consumer preferences.”
The analysis presented the following findings:
- There is a tremendous reliance on diesel generators for commercial and microgrid applications. Sales of diesel generators have significantly increased due to electric grid disturbances caused by severe weather events, exacerbating local air quality concerns.
- Propane can displace diesel generators in these markets and significantly improve local air quality, particularly by mitigating nitrogen oxides and particulate matter.
- Combined heat and power solutions offer both power and heat (and/or cooling), while providing significant reductions in nitrogen oxides, particulate matter, and carbon dioxide emissions.
“We know that customers are not only looking for a reliable power solution, but they’re seeking clean equipment with a low emissions profile, too,” said Bryan Cordill, director of residential and commercial business development at PERC. “Propane is a stable, portable energy source that can help support Americans even when the grid goes down, ensuring continuity of operations. Plus, using propane every day in your facilities helps reduce the strain on our fragile electric grid and the more diverse America’s energy mix is, the more reliable it is.”
Read the complete study and learn more at Propane.com/Research.
Ontario, Calif. — The International Association of Plumbing and Mechanical Officials (IAPMO®) recently completed Technical Committee Meetings toward the proposed 2024 editions of the Uniform Plumbing Code (UPC®) and Uniform Mechanical Code (UMC®), in-development American National Standards governing the installation and maintenance of plumbing and mechanical systems nationwide. During the May 2-5 meetings at the Read more
Ontario, Calif. — The International Association of Plumbing and Mechanical Officials (IAPMO®) recently completed Technical Committee Meetings toward the proposed 2024 editions of the Uniform Plumbing Code (UPC®) and Uniform Mechanical Code (UMC®), in-development American National Standards governing the installation and maintenance of plumbing and mechanical systems nationwide.
During the May 2-5 meetings at the Sheraton Park Hotel at the Anaheim Resort, the two committees acted on a total of 358 comments on previously submitted proposals to amend the 2021 editions of the Uniform Codes.
The UPC Technical Committee acted on 155 public comments. Topics generating the most debate included rehabilitation of existing building sewers, common-use facilities, and Legionella risks. Other topics discussed included building service and supply piping, pitless well systems, two-way cleanouts, freeze protection, tankless water heater connections, waste piping, greywater systems, indoor horticultural facilities, and professional qualifications.
The UMC Technical Committee acted on 203 public comments. A2L refrigerant systems and Legionella risks were spiritedly debated, with numerous comments submitted. Other topics discussed included ventilation and exhaust systems, air filtration, press-connect joints, air conditioning and duct systems, indoor horticultural facilities, hydronic and geothermal energy systems, and professional qualifications.
The UMC Technical Committee commissioned a new Legionella Task Group be formed to address exposure risk to the public from mechanical equipment. This task group will tackle the issue of control and intervention of Legionella associated with mechanical systems.
In accordance with IAPMO’s American National Standards Institute (ANSI) accredited Regulations Governing Committee Projects, balloting of the consensus bodies, the UPC and UMC technical committees, opened on May 16 and will conclude on June 10. The Report on Comments (ROC) for each document will be created from these balloted actions and made available on Aug. 12. All consensus body actions will be published in the ROC.
IAPMO gathers the largest assembly of plumbing and mechanical experts in the world at its annual education and business conference and technical committee meetings, enabling anyone, members and non-members alike, to have a voice on proposed changes to the codes. The 93rd annual Education and Business Conference will take place Sept. 11-15 at the Sheraton Charlotte in Charlotte, North Carolina. Allowable motions during technical committee meetings are governed in accordance with Section 4-5 of the Regulations Governing Committee Projects. IAPMO urges its members and other interested parties to get involved in the code development process to ensure effectiveness in preserving the public health, safety, and welfare through fair and balanced development of the Uniform Codes.
Optimal plumbing system design combines best practices on both sides of the flange. Designing, installing and maintaining perfect loops ensures that we deliver superior comfort, energy efficiency and reliability to our customers. Cody Mack and Max Rohr welcome Grundfos industry expert Becky Henderson from The Perfect Loop training series to discuss domestic hot water recirculation systems during this extended edition of Coffee with Caleffi™. The Read more
Optimal plumbing system design combines best practices on both sides of the flange. Designing, installing and maintaining perfect loops ensures that we deliver superior comfort, energy efficiency and reliability to our customers. Cody Mack and Max Rohr welcome Grundfos industry expert Becky Henderson from The Perfect Loop training series to discuss domestic hot water recirculation systems during this extended edition of Coffee with Caleffi™.
The Perfect Loop is a hands-on and complimentary contractor training series that combines both companies’ expertise in sustainable plumbing and hydronic technologies. In this special edition of Coffee with Caleffi, we are proud to offer the series in a convenient, virtual fashion.
You’ll learn:
→ Sizing basics: GPM, pipe sizing, friction loss
→ Balancing basics: Valve choices and commissioning
→ Mixing basics: Valve choices and piping
→ Preventing recirculation creep
→ Cross connections
→ Maintenance: Tips and Tricks
Becky is Grundfos lead key account manager and is responsible for seven rep agencies covering 13 states. She enjoys running, motorcycle riding and spending time with her daughter in her free time. Becky has the innate ability to make learning fun and engaging.
Cody has nearly 20 years’ experience as installation contractor, service technician, application engineer, training manager and now product manager for Caleffi. Our audience will appreciate his thoughtful yet humorous content delivery combined with his practical, common sense product approach.
Max is Caleffi education and industry engagement manager leading interactions with trade associations, committees, industry initiatives and collaborative manufacturer partners. Max – a self-described “energy nerd” – has 20+ years of work experience in installation, distribution, manufacturers’ representative and manufacturing roles. Max is a self-described “energy nerd.”
Coffee with Caleffi technical training webinars are free and intended forcontractors, engineers, designers and wholesalers. By submitting your webinar registration, you are consenting to email communications to keep you up-to-date on industry news.
It’s easy to join us! Simply register today.
A Certificate of Attendance is emailed to attendees following the webinar equivalent to 1.5 PDH for continuing education. Please verify with your state/province for fulfillment compliance.
The No. 1 price generating software company helps owners sharpen business practices with proven strategies at annual event The New Flat Rate, the No. 1 price generating software for home service contractors, is hitting the ground running as it gears up for the fourth annual Business Uncensored conference in Atlanta. The two-and-a-half-day event will take Read more
The No. 1 price generating software company helps owners sharpen business practices with proven strategies at annual event
The New Flat Rate, the No. 1 price generating software for home service contractors, is hitting the ground running as it gears up for the fourth annual Business Uncensored conference in Atlanta. The two-and-a-half-day event will take place at the Omni Atlanta Hotel at CNN Center, Oct. 3-5.
The New Flat Rate is hitting the ground running as it gears up for the fourth annual Business Uncensored conference in Atlanta.
This high-level business conference will provide home service business owners and their implementers with proven strategies to help them prepare for the future. This year’s theme of “Back to the Future” places an emphasis on positioning each company in attendance for growth at hyper speed. With over 16 sessions, contractors will have an opportunity for extensive training on a multitude of topics to help positively impact the future of their business.
“Regardless of the size of your business, Business Uncensored is a resource where you can interact with other contractors in a non-competitive environment and build systems to help your business evolve and grow.,” said Rodney Koop, founder and CEO of The New Flat Rate. “This is more than just your everyday conference. Business Uncensored is geared toward providing you with proven solutions that ultimately unleash their full potential while building connections with like-minded individuals.”
Over the course of the conference, attendees will participate in several sessions that provide valuable lessons on a variety of topics that play major roles in a business’ success. From personal communication strategies to closing the sale, participants will be able to obtain beneficial knowledge that can help them develop a competitive advantage in their service areas.
“Setting your company up for success by establishing a detailed, rock-solid plan is vital for any business, and Business Uncensored helps you accomplish this in an environment with other contractors looking to accomplish the same goal,” said Danielle Putnam, president of The New Flat Rate. “We are here to help business owners develop new game-changing strategies they can take home and implement within their own companies. Just as The New Flat Rate is more than a menu-pricing company, your company can be more than a service provider. It can be a vehicle that empowers employees and customers to achieve success while pushing the company to new levels and a better future.”
Speakers from The New Flat Rate include Putnam, Rodney Koop and Matt Koop. The keynote speaker for Business Uncensored will be business coach, author and host of the Profit Toolbelt podcast Dominic Rubino. Rubino has grown businesses from $1 million up to $120 million. A serial entrepreneur, he has built and sold two different multi-national companies since 2000. He is also the author of “Construction Millionaire Secrets: How to Build a Million or Multimillion-dollar Contracting Business the Smart Way.”
For more information or to sign up for Business Uncensored, please visit https://thenewflatrate.com/business-uncensored-conference/.
For more information about The New Flat Rate, please visit https://thenewflatrate.com/.