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Virtual and simulation training isn’t necessarily new to the industry but its acceptance has been met with intrigue, and trepidation. But to say that this is the future of training? Not so fast. The consensus thoughts regarding this type of training is that will never replace in-person or on-the-job training, but it will become a Read more

Virtual and simulation training isn’t necessarily new to the industry but its acceptance has been met with intrigue, and trepidation. But to say that this is the future of training? Not so fast. The consensus thoughts regarding this type of training is that will never replace in-person or on-the-job training, but it will become a cog in the overall “wheel” for training assets.

According to Taco Comfort Solutions’ Product & Application Instructor-East, Dave Holdorf, Taco doesn’t want to change its training necessarily, rather seek to enhance the training experience.

“We ask many attendees how we can improve our classes and seminars.  One of the most frequent replies is: ‘Add a hands-on section to the class; the theory is great and useful, but I want to install.’

“In a classroom setting, this can sometimes be difficult for the space needed, the time it takes, and to accommodate the different skillsets of attendees. We believe we’re now on a track with virtual reality (VR) training to give that experience to attendees—whether they’re seasoned pros, or new to the trade. VR can help to guide participants in what to look for, and more importantly what not to do on a project,” says Holdorf.

VR Training, Simulation training, training, plumbing, HVAC, heating and cooling, Taco, Blue Recruit, Interplay Learning

F.W. Webb’s Michael DelConte checks out the VR display at the Taco booth during the AHR Expo.

Ken Midgett, former teacher and apprenticeship Instructor, Lehigh Career & Technical Institute, now Plumbing, Marketing Director with Interplay—whose mission statement is “Better Careers Better Lives”—believes that they can play a part in a person’s career trajectory with that person using Interplay’s content. “When a person engages in learning and increases both their fundamental knowledge and the steps to do a task, we are helping that person upskill and creating more career opportunities for them. The value of a product that interplay offers is the demand function. You do not have to wait until a class is offered you can just connect and learn,” says Midgett.

Adaptation to simulation and on-demand training is paramount to success for the learner and the business. Midgett says that traditional classroom learning for skilled trades is becoming more and more challenging for several reasons:

  • Finding good instructors: Many think that because they know a skill, they can teach it effectively. As a former educator, this is not always the case. This leads to poor instruction and marginal learners who are not engaged.
  • The cost: The cost of running and maintaining a hands-on training center is much higher than instructor salaries and consumables.
  • Change or die: Young learners are not inept at learning from lectures. Most skilled trade learners need to be engaged with learning and it must represent meaningful learning.
  • The disruption of classroom learning to the workday: A rationale for going to class in the evening for 2-3 hours is losing traction to young learners. Business owners become frustrated with learning times and days as they view this as unproductive time. Young learners need to be met where they are with training that fits their lifestyle.

Interplay Learning training, combined with the new employee with the right attitude who is coachable and willing to learn, can be an explosive combination with a win-win result. “Taking an apprentice and having them spend time training and learning with on-demand training and then pushing that person into the field with a skilled person to watch and do in the real world is the best way to train this person or persons at scale,” says Midgett, who says there are numerous other advantages to this model:

  • On-job efficiency increases as the apprentice now possesses the foundational knowledge and skills to perform a given task.
    • Relationships are better between the journeymen and the apprentice, as the journeyman perceives the apprentice as engaged and productive.
    • Business owners experience low turnover, better culture, and increased revenue as these new hires have direction and are leaning at scale.
    • Technicians feel confident in their work due to training and upskilling.
    • Callbacks are reduced and remediation training for the technician to increase their confidence
    • Service managers can focus on coaching and maintaining technician stats instead of being the only technical lifeline for numerous techs.
    • When sending these apprentices to “factory training,” they can engage and understand this much better due to the foundational knowledge.

Nonetheless, Midgett says there are a few things to note and understand about simulation and on-demand training:
• On-the-job or hands-on training with higher skilled supervision cannot be replaced.

  • Simulations are great at teaching steps and muscle memory of a task.
  • Simulation or any on-demand training cannot teach “feel.” As an example, simulation training cannot teach the skill of what “tight” feels like with a pair of wrenches on threaded steel piping or how tight to make a tank-to-bowl connection on a closet, or how tight a screw should be on the control board. This is what the onsite skilled person or journeyman must understand and teach effectively on site.

“While VR, AR and simulation-based technology are great resources, I do not think that any one particular learning system or style is the future,” says Rich Camacho, CEO & Co-Founder, BlueRecruit. Having said that, Camacho utilizes Interplay’s services (all of Interplay’s certifications and courses live on BlueRecruit, and when a person completes an Interplay course, they can then add that qualification to their BlueRecruit profile to strengthen their profile for Employer) and he thinks Interplay is a fantastic tool to augment in-class learning and a great launch point for someone either just entering the trades or seeking to upskill a particular technique.

“However, at the end of the day true craft mastery will occur in the field with a wrench. As technology continues to improve and costs continue to decline, Interplay will play a larger and larger part of building the next generation of skilled trades professionals and we’re excited to work alongside them in building “Better Careers and Better Lives,” says Camacho.

If last month’s attendance during the IBS/KBIS Show in Vegas is any sort of indicator for anything, in-person trade shows are still thriving. We’re hearing that this was the most attended show of the past 15 years. According to the National Association of Home Builders (NAHB), more than 76,000 builders, remodelers, developers and other home Read more

NAHB, IBS, KBIS, International Builders Show, homebuilding, construction, kitchen and bath, bathroom design, plumbing, HVAC

Running into friends while enjoying the Vegas nightlife.

If last month’s attendance during the IBS/KBIS Show in Vegas is any sort of indicator for anything, in-person trade shows are still thriving. We’re hearing that this was the most attended show of the past 15 years. According to the National Association of Home Builders (NAHB), more than 76,000 builders, remodelers, developers and other home building professionals filled the halls, “the highest level since 2009, which reflects the bullish outlook of the residential construction industry.”

This year also marked the 11th anniversary of Design & Construction Week® (DCW), the co-location of IBS and the National Kitchen & Bath Association’s (NKBA’s) Kitchen & Bath Industry Show (KBIS). DCW drew over 117,000 attendees, and more than 2,400 exhibitors occupied over one million net square feet of indoor and outdoor exhibits.

NAHB, IBS, KBIS, International Builders Show, homebuilding, construction, kitchen and bath, bathroom design, plumbing, HVAC

Pfister Faucet’s Spencer Brown, the Hub’s John Mesenbrink, Tim Goff, Pfister Faucets, and Dominic Sims, ICC, talk about the importance, and popularity, of the American Plumber Stories series.

Anyone who has visited the Las Vegas convention center knows that there are basically four separate halls—North, Central, South and West. I am of the opinion that the Central Hall usually gets the influx of traffic initially—over the course of the three-day event—with crossover to the North Hall fairly fluid. The North Hall is generally reserved for big bathroom players, and Central and South are filled with construction/builder booths. The West Hall, honestly, is almost at a different location where, in order to get there most of the time, you are sent underground, blindfolded and whisked through a tunnel via a manned Tesla. Pretty cool experience, actually, but not necessarily ideal if you are exhibiting in West because that’s where the trickle or “if I have enough time” traffic goes. My opinion, of course.

Oh, I almost forgot. There are a number of exhibitors set up outside—our friends from the Propane Education & Research Council (PERC), for example—right in front of Central Hall. The blue sky, 70° temps didn’t hurt those outdoor experiences either.

NAHB, IBS, KBIS, International Builders Show, homebuilding, construction, kitchen and bath, bathroom design, plumbing, HVAC

Dominic Sims CEO, International Code Council (ICC), talks about the partnership with American Plumber Stories for upcoming season 5 of the wildly popular docuseries.

Just a note of interest here, getting the show is getting easier with access to the monorail, which makes stops to a number of hotel locations—if it looks full, just keep nudging, you’ll find space—and hotel bus routes, which can be found in front of the Central Hall and to the side of the South Hall. Depending on when you are entering or leaving the show, Uber and taxi at your own risk.

Now, if you’ve been to the IBS/KBIS trades shows in recent past, you’ll know that the setup is pretty formulaic, but it was brought to my attention that this year they pretty much simplified the approach with similar products located near each other so you don’t have to break your Fitbit traversing the LVCC universe trying to find something.

NAHB, IBS, KBIS, International Builders Show, homebuilding, construction, kitchen and bath, bathroom design, plumbing, HVAC

Everything from low-flow toilets, ADA & Living in Place to the latest in bidets, KBIS had it all. From the Bemis booth.

Invariably during every trade show I attend I get asked, “what was the most interesting thing you saw on the show floor?” Well, I gotta say it was the Genesis Systems WaterCube 100, which basically creates water out of the air. I was fairly shocked when I saw the size of this unit—large—to be installed on the exterior of the home. The company contends that the product sustainably generates more than 100 gallons of fresh water daily from the air around it—enough for a household of four, and it operates in humidity ranges of >40-100% and ideal climate temperatures of >59 degrees F.

NAHB, IBS, KBIS, International Builders Show, homebuilding, construction, kitchen and bath, bathroom design, plumbing, HVAC

Genesis Systems WaterCube 100

In the North Hall, we saw everything from the latest in bidets, low-flow toilets, high-end kitchen and bathroom fixtures to fancy multi-colored bathtubs—a kitchen and bath designer’s fantasy space, if you will.

NAHB, IBS, KBIS, International Builders Show, homebuilding, construction, kitchen and bath, bathroom design, plumbing, HVAC

Moen’s 3-in-1 Water Filtration Pulldown faucets dispense filtered cold water and hot and cold tap water, including a three-function pultdown wand. 3-in-1 Water Filtration Kitchen Pulldowns pair with any Moen filtration system and are available in many styles and finish options.

“2024 marks the 60-year anniversary of KBIS—a tremendous accomplishment and an opportunity to not only celebrate our growth but to set goals for how we want to continue to elevate the show and help drive the industry forward,” said Bill Darcy, Global President & CEO of NKBA|KBIS. “We’ve had great success collaborating with NAHB and IBS and are proud to announce our continued partnership as part of this milestone year. As the kitchen, bath, and wider residential building, architect, design, and remodeling sectors continue to grow it’s more important than ever to provide a central source for inspiration and innovation.”

NAHB and NKBA announced an agreement to extend the co-location of IBS and KBIS for four years through 2030.

Next year, DCW will return to Las Vegas, Feb. 25-27.

NAHB, IBS, KBIS, International Builders Show, homebuilding, construction, kitchen and bath, bathroom design, plumbing, HVAC

See you next year in Vegas!

Training in 2024 is just as important as ever. How do you integrate training, education and continued learning with today’s busy contractor? Power Points, sales pitches and doughnuts. Tried and true methods of training gone by, that’s for sure. But what does today’s training look like, especially in the purview of the younger generation of Read more

Training in 2024 is just as important as ever. How do you integrate training, education and continued learning with today’s busy contractor?

Power Points, sales pitches and doughnuts. Tried and true methods of training gone by, that’s for sure. But what does today’s training look like, especially in the purview of the younger generation of contractors that digests information in 90 seconds or less?

“What was that? Sorry, I was looking at my phone,” jokes Max Rohr, Director, Education and Technical Marketing, Caleffi. “Five years ago, a three-minute-long video was a good option, now it will seem long if it is over that 90-second threshold. Ideally, you get to the point in the first five seconds and work the explanation back from there. Like showing the cake and then going back to bowls of ingredients.”

According to, Dave Holdorf, Residential Trainer & Rep Training Manager—Eastern Region, Taco Comfort Solutions, it’s a challenge. “We’ve found that it helps to bring different instructors in for specific segments of the training. Each instructor brings their own perspective; even hearing a different voice in the room makes for a more compelling presentation. Every facet of our training is now geared to maintain the attention of participants. We also make sure to schedule breaks so that the attendees can attend to business, or need at home. By creating the curriculum with attendees in mind, their focus remains with the topic in front of them.”

Nevertheless, the training department at Taco has always looked at training not from a product view but from an application perspective, giving attendees the information they need to do their job better, and to give their customers the comfort they deserve. “We use real world experiences to solve real world problems with personal experiences and a bit of humor—as you know, John, it ain’t worth doing if you’re not having fun as well,” says Holdorf.

Taco Comfort Solutions, training, Caleffi, continuing education, education, plumbing, HVAC, hydronics, learning

Caleffi’s Bob “Hot Rod” Rohr brings his props and his wealth of experience and knowledge to trainings.

But what about those PowerPoints and doughnuts? “Every learning style is different, so you have to be adaptable. If you see the audience tuning out a PowerPoint, stop and grab a product to bring to an attendee and talk about a case study that is related instead,” says Rohr.

In addition, everything falls apart for a trainer if the audience gets the impression they are overpromising, adds Rohr. For example, “Honesty is something Hot Rod is specifically good at in contractor training sessions. As a former installer, he always has tips for getting the job done and workarounds that are really tangible,” says Rohr.

The New Normal?

The Covid pandemic saw what we thought was going to be a new normal with virtual training, but what we are now seeing is the importance, and return, of in-person training.

This past year Taco saw a huge jump of in-person training, on the road as well as at Taco HQ in Rhode Island. So much so that the company had to dramatically increase the number of sessions back in Rhode Island to accommodate. “However, that does not mean to diminish the virtual training, Taco Tuesday and Taco After Dark webinars are still posting a large number of attendees that are hungry for information in bite size chunks, not as large as when we all locked down at home, but still popular,” says Holdorf.

Taco’s Holdorf conducts a training at the Cranston, R.I. HQ.

Nonetheless, “when we’re online, we know it’s so easy to stray off to the next shiny thing online, so to keep attendees engaged, we encourage two-way communications. If participants have questions, we want them to ask immediately,” continues Holdorf.

In fact, Holdorf says that people who attend Taco’s webinars typically take it to the next level and seek live training. A combination of both virtual and live training can help attendees dial in on what they want to learn—or perhaps didn’t initially develop a full understanding of what it is they most needed to know. “These options allow them to fine-tune their training experience to make them as good as they want to be. And, ideally, we help them raise the bar. We routinely heard from trade pros who came to us for a better understanding of a single application or concept, and through that experience come away with an energized desire for much more,” says Holdorf.

 

In 2023, Caleffi performed almost a 50/50 mix of in-person and virtual. Contractors like hands-on training, says Rohr, so it is good to be back on job sites for that type of interaction. And, engineers didn’t all go back to the office after COVID. “Many of the engineering sessions we do are virtual because that firm may be scattered all over the region. You might catch 20 people in a virtual training, where only 10 of them are in the office that day,” says Rohr.

Know-It-Alls

What about those who are stubborn enough to think that they don’t need further education and training? “I love this question and see and hear it often in the industry,” says Ken Midgett, L.M.P, Plumbing, Marketing Director, Interplay Learning, and former Teacher and Apprenticeship Instructor, Lehigh Career & Technical Institute.

Those in skilled trades should embrace the concept of being “lifelong learners,” consistently expanding their knowledge in their current specialty and exploring related disciplines. Whether licensed or not, individuals in skilled trades should assess their goals, career paths and professional growth within their field. It’s common for some to reach a point where they feel adequately skilled and think further education is unnecessary. According to Midgett, this assumption is misleading for several reasons:

• For example, a residential plumber could benefit from learning about commercial plumbing, Med Gas, Backflow, Water Well work, Water Conditioning, HVAC, Electrical, etc. Diversifying skills not only enhances one’s expertise but also increases their marketability across various skill sets, intern boosting income and long-term employability.

• Despite advancements in safety measures within the construction industry, the misconception that skilled trades workers are immune to injuries persists. While the overall safety landscape has improved, life-changing injuries can still occur. In such unfortunate instances, if an individual can only rely on skills specific to their trade and lacks versatility, their career may face irreparable damage. Therefore, investing in ongoing training, education, and professional development becomes crucial for ensuring resilience in the workforce and mitigating the impact of unforeseen challenges. Repurposing skillsets may be challenging when there has been no prior skill or professional development planning before the injury event.

• The industry, codes, tools, and methods to do a task are constantly changing. Skilled trades workers need to educate themselves and stay on top of new developments. This is critical to the success of a technician and company.

In the end, it’s what ends up in the ol’ noggin as useful information that translates to the jobsite. “Students only retain a tiny amount of the information that you present to them, but they will remember their feelings about the trainer for a very long time,” says Rohr. “It is hard to know if a bigger win is when customers retain a piece of information you presented or if they remember that you seem like you know what you are talking about. “If they trust that you did a good job, that memory will stay with them for a career, potentially.”

Mechanical Hub recently talked with Rich Camacho, CEO, Blue Recruit, about the hiring of qualified candidates to potential trade jobs. Blue Recruit is a company that provides skilled workers with a revolutionary path to success. While that mission is straightforward, reaching that goal requires tremendous collaboration between industry, educational systems and supporting organizations. Here is Read more

Mechanical Hub recently talked with Rich Camacho, CEO, Blue Recruit, about the hiring of qualified candidates to potential trade jobs. Blue Recruit is a company that provides skilled workers with a revolutionary path to success. While that mission is straightforward, reaching that goal requires tremendous collaboration between industry, educational systems and supporting organizations. Here is our discussion with Rich:

MH: What do you think the industry (PHVAC) can be doing better to recruit more to the trades?

CAMACHO: An issue we hear constantly amongst PHVAC companies, to a far greater extent than any other trade, is the idea that their company is “different.” I don’t know if it is a culture issue within PHVAC or a lack of competitor awareness, but many PHVAC owners have this misguided belief that the services they provide are more complicated than their competitors and thus must only hire highly experienced technicians and installers. Guess what, 95% of y’all provide the exact same services as the other five shops in your town and you are all fighting over the same technician or plumber that has seven years under their belt.

The insistence that you can only hire extremely experienced workers is a major hurdle to growth. Too often people complain “young people don’t want to work,” “they’re lazy,” “they are avoiding the trades to be social media influencers,” etc. Well, guess what? When you refuse to even interview someone trying to launch their skilled trades career, you become a major part of the problem. That business owner needs to remember that they were once a brand-new Apprentice, and someone took the time to train them. We will never train the trades’ next generation if we do not give them the opportunity to get started.

MH: Piggybacking off of this, how do we do a better job highlighting pay, lifestyle, for example, as huge positives while reducing the negative stereotypes with the trades?

CAMACHO: A major trend we have seen in recent years is that the average person is now well aware of the compensation potential in the trades. Trade and vocational schools are seeing higher enrollment than ever before. After all, if you’ve had your AC replaced or made an emergency plumbing call in the last three years you can vividly recall how many zeros where in that invoice.

However, what we as an industry are failing to promote is the flexibility the trades provides and the intrinsic benefit of the work itself. Compensation is actually the third most important factor for Job Seekers in deciding between job offers. A lasting impact of COVID is the desire for flexible schedules, and the trades often provide this freedom. Second, an astounding 87% of trades workers report being either satisfied or very satisfied in their work, while 62% of white-collar workers describe their work as “drudgery.” Remember those data points next time you hear a parent tell their child that the only way to succeed in life is by going to traditional 4-year college.

MH: During Covid, contractors were deemed essential workers. Do you think this heightened awareness to the trades as pandemic-proof and recession-proof to a certain extent?

CAMACHO: There is ZERO doubt that the trades are and will forever be the most recession-proof career track. After all, in a downturn economy, a family may decide not to take a planned vacation, might delay that planned home renovation, but they will still make the service call when their air goes out or the sink is overflowing.

With all the terrible that COVID brought us, a lasting positive legacy it left is the light it shined on what I’ll be bold enough to call the “Higher Education Cartel.” Insane student debt levels, often meaningless degrees, and social issues has shown many young people—just as importantly their adult influencers—that the trades are not a secondary option but a true avenue to success. Afterall, graduate enrollment rates are down about 15% from their 2010 highs, but construction focused trade school enrollment is up over 19% in that same period!

MH: We’ve been hearing a lot lately regarding hiring based on work ethic, abilities, desire, etc., and companies can the train the “skill.” Are you in agreement with this? Explain.

CAMACHO: Socrates once said the following, “The children now love luxury; they have bad manners, contempt for authority; they show disrespect for elders and love chatter in place of exercise. Children are now tyrants, not the servants of their households.”

In other words, the older generation has ALWAYS thought that the younger generation is lazy, lacks discipline, etc. I’ll be the first to say that categorizing all young people in this way is simply incorrect. Every single day, whether it be in the interactions we have with students at one of our partnered trade schools, a SkillsUSA classroom, or feedback from a customer, we’re exposed to motivated young people working hard to grow their skills and build a lasting career.

I believe that such character traits are mostly built at a very young age in the home, and unless your company is operating a three-month bootcamp and shaving heads, it is unlikely you can truly develop such soft skills. The best way to see a person’s values and ethics before hiring, is to include personality assessments within your interview process which will identify strengths and weaknesses.

We also recommend having that potential candidate spend a half day onsite, shadowing your team, touring your facility, and ending the interview with a group lunch. This allows your employees to play a part in the hiring process and allows you to see how they will interact with others (including restaurant staff) on a social or personal level.

MH: How does someone get involved with Blue Recruit?

CAMACHO: Couldn’t be easier, go to www.BlueRecruit.com and create your free account in about 5 minutes. You can view live available talent in your area, hire when you’re ready, and if you have any questions, we host live training demos every workday at 10, 12, and 2 pm EST.

Finally, we love working with partners like Mechanical Hub, and we continue to do our part in connecting the workers that keep our country moving forward with tremendous employers.

Mechanical Hub is kicking off a series of posts of what we see as trending topics for 2024. The first in the series is Artificial Intelligence. As an editor covering the PHVAC industry for more than 20 years, not too much has been as polarizing as the topic of Artificial Intelligence (AI). Okay, maybe press Read more

Mechanical Hub is kicking off a series of posts of what we see as trending topics for 2024. The first in the series is Artificial Intelligence.

As an editor covering the PHVAC industry for more than 20 years, not too much has been as polarizing as the topic of Artificial Intelligence (AI). Okay, maybe press technology, tape vs. dope or drain cleaning is plumbing. But I digress.

What’s interesting to me is that AI is all around us, and whether we know if it “shits in the woods,” does that make it okay? Listen, we’ve all had conversations around a certain topic only to find out later that said topic has now filled your social media feed. But we’ve become to desensitized to that by now, haven’t we?

Recently, the once revered Sports Illustrated magazine employed a product review columnist, that wasn’t. I mean he didn’t exist. It was revealed the columnist was AI generated, picture and all, and so was the creation of content. So what information is real or believable?

Coming full circle, I was working recently on a case study regarding a pretty sizable mechanical contractor and a boiler retrofit. I was told to reach out to the marketing department for some background info and some initial quotes on the project. When I submitted the story to the contractor for review and approval, I was asked if I had used ChatGPT for the article. Say what?! As it turns out, I had been working— via email—with a PR intern and he used ChatGPT pretty extensively. Turns out, the two sentences I included in the text to describe their own company were, in fact, auto generated. But why? Easy and efficient means of collecting information, I guess.

2024 tech trends, innovation, deepfake, technology, artificial intelligence, AI, plumbing, heating ad cooling, ChatGPT, chat bot

But there is much more to AI than just chat bots—such as data collection and machine learning, for example. There are some in the industry that follow AI much more closely than me, and there is a growing consensus is that we need to embrace AI. “The crux of Artificial Intelligence is that it is already here, so we have two choices: either get shaped by it or we shape it,” says Anmol Bhasin, Chief Technical Officer, ServiceTitan.

John Mullen, industry subject matter expert, has an optimistic take on AI and how it will shape our industry over the next decade or two. “My philosophy on AI remains malleable on a personal front always, as we continue into this new era of AI being everywhere. With that said, it’s clear that plumbing and mechanical work has been having a revolutionary moment with the advancement of technology in construction materials and tools. These next few years will undoubtably keep the skilled trades trending in the right direction as an opportunity to work, learn and live well,” says Mullen.

There are so many opportunities in our industry for advancement with artificial general intelligence (AGI) and GPT chat bots that assist with dataset specific outputs, continues Mullen. “I’m excited for the organization of efforts, focused on the sustainability of our planet and how it can help us build resilience. Quality data is what makes artificial intelligence impactful, and if harnessed correctly, we could make transformative changes and provide an undeniable increase to the quality of our daily lives.”

Yet, is there any oversight on AI? Last October, the White House released a statement on AI which reads, “Artificial intelligence (AI) holds extraordinary potential for both promise and peril. Responsible AI use has the potential to help solve urgent challenges while making our world more prosperous, productive, innovative, and secure. At the same time, irresponsible use could exacerbate societal harms such as fraud, discrimination, bias, and disinformation; displace and disempower workers; stifle competition; and pose risks to national security. Harnessing AI for good and realizing its myriad benefits requires mitigating its substantial risks.

“The Federal Government will enforce existing consumer protection laws and principles and enact appropriate safeguards against fraud, unintended bias, discrimination, infringements on privacy, and other harms from AI. Such protections are especially important in critical fields like healthcare, financial services, education, housing, law, and transportation, where mistakes by or misuse of AI could harm patients, cost consumers or small businesses, or jeopardize safety or rights.  At the same time, the Administration will promote responsible uses of AI that protect consumers, raise the quality of goods and services, lower their prices, or expand selection and availability.”

2024 tech trends, innovation, deepfake, technology, artificial intelligence, AI, plumbing, heating ad cooling, ChatGPT, chat bot

John Mullen is continuously seeking out the new trends and technology. Here, John is checking out the latest in VR tech.

However, as of right now, says Mullen, we are in the organize phase, where data is being collected and integrated without a real unbiased vetting of knowledge. This is an era that will be ripe with scams and schemes but before long, we will be in the most optimized and transparent version. Most will utilize artificial intelligence and scale their needs to help assist with the things we no longer have the passions to pursue. “It looks to me like skilled trade work is going to get very technical over the next few years and that is super exciting. Having a general understanding of how to use and prompt AI models as a service provider will become a standard skillset for the workforce. This becomes truer each day, as contractors build buildings for the most technical end users the world has ever seen,” says Mullen.

According to Bhasin, data is an industrial revolution in and of itself, and AI is taking it one more level forward. “Over the last year, year and a half AI has leveled the playing field because the barrier to entry has suddenly and dramatically dropped.

For example, “For Service Titan’s Titan Intelligence, there were peculiar scenarios where we saw opportunities for optimization and started putting algorithms there to facilitate outcomes for our customers. If you bridge that and collect all of these features together, the results are best practices for the contractors using AI algorithmically to facilitate those specific outcomes of top line revenue efficiency and effectiveness,” says Bhasin.

Mullen says that we must stay vigilant about AI during the initial programming. “This technology was developed to outpace humans in all the tasks and protocols we, the collective society, have established. This will undoubtably lead to the emergence of information about how and why we do the things we do, leading to gained efficiencies and greater understanding of general principles,” says Mullen.

But what about those legitimate concerns with AI such as data breaches, social manipulation, fake news, etc.? “Much of this will be resolved through exposure and transparency,” says Mullen. “I think we are going to learn a lot about ourselves over the next few decades and with the help of AI, we’ll have an easier time determining good from bad with analysis and visualizations of data.”

Bhasin says that world of hackers is an enemy that is never going away so you have to keep up on your game. An ironic twist, “All of this AI stuff we’re talking about; it is the similar set of technologies we are placing against for safeguarding from nefarious actors.” It’s like using venom from the snake as an antidote for a snake bite, right?

And what is a deepfake, and is it concerning? Deepfakes are very concerning, says Mullen. As part of the general terms and agreements, being on social media means you have donated your personal information to a large language model (LLM) that has more than enough audio and visual content to create a digital avatar of you, in most cases. This part of the topic can get quite controversial when discussing digital verification, but truly there may not be another way to ensure we have our own voice. “Only through verification, can we ensure our privacy and sovereignty on the internet. There are still federal policies being discussed surrounding these “growing pains” and I follow them keenly to remain aware and able to help identify fraud,” says Mullen.

Will AI be replacing real, tangible jobs anytime soon? Mullen tends to be bullish on AI’s ability to create new roles and purpose. “Certainly, in the short term, work is going to increase for the skilled trades as we build more intelligent facilities and infrastructure for a new digital landscape.”

Mullen believes that AI and robotics together will help us build a prosperous future, full of abundance that for the first time in our history, gets shared for the betterment of people. When we can create locally the needs of our communities, our sustainability increases drastically. “It’s an interesting experiment that is being played out in real time that will inevitably have some bugs but again, I’m an optimist,” says Mullen.

In the end, says Mullen, it seems that having respect for how it works, why now and what it could become, seems like a smart move. There is no putting this genie back in its bottle. Over the next few years innovation competition is going to be at an all-time high and periods like these can leave a giant mark on our timelines.

“I hope to see our industry and tradespeople use these new technologies and create new ones with it, as it was intended. Creating and building the world around us is something we will continue to do forever. Considering this another tool of the trades can preserve the craft and ‘protect the health of the nation,’” says Mullen.