According to Lowe’s State of the Pro report, poor quality craftmanship (64%) and a lack of warranty (60%) are among the top challenges homeowners identify as “major,” suggesting there could be other factors that prevent homeowners from re-hiring. Learn more about what matters most to customers here Read more
Just the Tip
According to Lowe’s State of the Pro report, poor quality craftmanship (64%) and a lack of warranty (60%) are among the top challenges homeowners identify as “major,” suggesting there could be other factors that prevent homeowners from re-hiring. Learn more about what matters most to customers here.
Rising labor costs and a general shortage of skilled labor affect Pros’ ability to manage their workload. Although Pros are more likely to consider labor challenges minor, Lowe’s State of the Pro report shows that they still expect these challenges to persist in coming months – especially with 74% of Pros agreeing that they rely Read more
Rising labor costs and a general shortage of skilled labor affect Pros’ ability to manage their workload. Although Pros are more likely to consider labor challenges minor, Lowe’s State of the Pro report shows that they still expect these challenges to persist in coming months – especially with 74% of Pros agreeing that they rely on their team more than ever before. Read more about what Pros are doing to retain their crew and attract new talent here.
According to Lowe’s State of the Pro report, high material costs, supply chain delays and low inventories of materials are the most top-of-mind challenges for Pros in 2022 – with 31% of Pros saying their ability to get needed supplies has worsened since last year, and 56% of Pros say high material costs will be Read more
According to Lowe’s State of the Pro report, high material costs, supply chain delays and low inventories of materials are the most top-of-mind challenges for Pros in 2022 – with 31% of Pros saying their ability to get needed supplies has worsened since last year, and 56% of Pros say high material costs will be a long-term challenge – making the ability to adapt and plan ahead for projects key in 2022. Learn more about how Lowe’s Pro resources can help here.
Homeowners expect Pros to be responsive and honest in their communication throughout the project lifecycle, which increases the likelihood of repeat business. Based on findings from Lowe’s State of the Pro report, homeowners value communication of timelines and costs, business policies and other expectations upfront. Learn more about customer expectations here Read more
Homeowners expect Pros to be responsive and honest in their communication throughout the project lifecycle, which increases the likelihood of repeat business. Based on findings from Lowe’s State of the Pro report, homeowners value communication of timelines and costs, business policies and other expectations upfront. Learn more about customer expectations here.
While endorsements and referrals are used in the early process to narrow down selections, homeowners look at logistical considerations before making their final hiring decision. And, according to Lowe’s State of the Pro report, price is almost always a top factor for homeowners, with availability to start and final written bid coming in close behind Read more
While endorsements and referrals are used in the early process to narrow down selections, homeowners look at logistical considerations before making their final hiring decision. And, according to Lowe’s State of the Pro report, price is almost always a top factor for homeowners, with availability to start and final written bid coming in close behind. Learn more about homeowners’ expectations and how to meet them here.