“We get 100% of our business through word-of-mouth. Our customers expect professionalism in our service. And we expect our drain cleaning tools to work first time, every time – no exceptions.”
So says Charles “Chuck” Maggiore, owner of Grassroots Plumbing in Perryville, Maryland.
“I only put my hard earned money into trustworthy, durable equipment – tools that handle the toughest jobs, and tools that make satisfied customers.”
And that’s why he’s anchored his growing drain cleaning business in rugged, reliable equipment from General Pipe Cleaners.
Generations of General Users
A third-generation plumbing and drain cleaning pro, Chuck comes by that choice honestly. Both his father and grandfather were strong proponents of General tools. And he’s literally witnessed decades of reliable General performance.
But Chuck is the first in his family who actually owns the business. And with his name on the door, he’s doubly serious about keeping his expanding customer base happy.
His main tool of choice? General’s tough, durable Metro® mid-size drain cleaner.
The popular machine packs the performance, punch, and portability to unclog 3” to 6” diameter lines up to 100 feet long.
Compact, Powerful Package
“We handle a wide range of ‘commercial’ customers – emergency drain cleaning for restaurants, auto body shops, breweries, condos, apartment buildings, even churches,” Chuck says. “And the Metro definitely takes a beating – and handles 90% of my jobs!”
Plumbing, drain cleaning, and maintenance pros love it. With more cleaning power than its predecessor, the Metro now carries 100 feet of 9/16” Flexicore® cable to clear stubborn stoppages in 3” to 4” inside lines. Heavy duty 9/16” cable provides more torque than traditional 1/2” cables offer, yet can clean the same size drain lines.
General’s heavy duty Flexicore cable offers superior kinking resistance and unequalled strength with the right amount of flexibility. It’s so tough that it carries the industry’s best warranty protection – one-year against breakage.
Features Enhance Productivity
To clear tree roots and other tough clogs from 3” to 6” lines, simply switch drums to 75 feet of 5/8” Flexicore cable. To adjust to different cable sizes, just turn a knob atop the feed. No special tools are required.
“The Metro has helped me through lots of tough clogs – like roots,” Chuck agrees. “That little machine has taken care of some really big jobs – including clearing out main lines!”
The Metro’s variable speed Power Cable Feed helps. General’s labor saving feature offers enhanced safety and control through blockages. Users easily guide the cable in and out of the line at up to 20 feet per minute – yet keep hands clean and off spinning cable.
“The feed is awesome,” Chuck beams. “Even my apprentice uses it with ease – and she loves it!”
The Metro is lighter and more compact than other mid-range drain cleaners. Its narrow profile facilitates handling in tight spots, on stairs, and during vehicle loading. The maneuverable machine features a fold-down handle, stair climbers, truck-loading wheel, and tough, lightweight frame on heavy duty 10” wheels for easy transport.
Renting Expands Service Options
Chuck quickly adds that, while the Metro packs plenty of muscle, he occasionally rents General equipment for longer tough jobs. And top of the list is the Speedrooter 92R®.
“It’s a favorite of my dad and grandfather,” He recalls. “In particular, my company uses it on one local franchise restaurant that regularly needs long-distance clog removal.”
The Speedrooter 92R clears stubborn stoppages in 3” to 10” lines. Variable speed cable feed offers raw driving and pulling power for long, tough jobs – feeding and retrieving 3/4” and 5/8” cables at up to 20 feet per minute.
Renting also led to a real bargain when Chuck purchased a used General Metro from a local rental center.
“That was about five years ago,” he continues. “We had rented the Metro before, and knew it’d be a great addition to our equipment.”
Professionalism Counts
Chuck likes tools that produce satisfied customers – and help his young business grow.
“That’s why I prefer General machines over competitive brands,” he adds. “They’re tough, job-proven, and easy to maintain.”
“General’s customer service is stellar, too!” Chuck Maggiore continues. “When I started my business, I called competitors for equipment information, and General’s specialists were, by far, the most professional and helpful.”
“It’s another reason why I’m sticking with General.”
It’s evidently working.
“I’m looking to hire more employees now!” he beams.
To learn more about The Metro, and General’s complete line of rental-tough drain cleaning machines, visit http://www.drainbrain.com/rental or call the Drain Brains at 800-245-6200.
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