Biz Tips

Natural Gas Facts by Sheryl Long  You probably know that natural gas is good for your business, but it is also good for the United States economy. Check out these statistics from the American Gas Association. Jobs, Jobs, Jobs Homes and business served by American Gas Association (AGA) members are the largest consumers of natural Read more

Natural Gas Facts
by Sheryl Long 

You probably know that natural gas is good for your business, but it is also good for the United States economy. Check out these statistics from the American Gas Association.

Jobs, Jobs, Jobs

Homes and business served by American Gas Association (AGA) members are the largest consumers of natural gas in the country and the industry as a whole employees nearly 3 million people.

  • 622,000 jobs are directly involved in exploring for, producing and distributing natural gas (direct employment). Natural gas distribution employment provided between 116,000 and 122,000 (nearly 20%) of these direct jobs.
  • 723,000 additional jobs are created in industries such as agriculture and manufacturing that support and supply goods and services to the natural gas industry (indirect employment).
  • 1.5 million jobs are supported when direct and indirect natural gas employees introduce the income back into the economy and create demand for further goods and services (induced employment).

 

For more information, visit http://www.aga.org/our-issues/playbook/Pages/default.aspx

 

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Employment Impact

The number of direct jobs created by the natural gas industry increased 20% between 2006 and 2008.

The natural gas industry employs people in all 50 states.

The natural gas industry’s value-added economic impact totaled $385 billion in 2008, or 2.7% of U.S. output. In addition, the gas industry provided $70 billion of direct income for workers in 2008.

The industry projects that the Marcellus shale gas play alone will result in approximately 160,000 additional jobs by 2015.

Natural Gas Appliances: Selling the Safety Angle by Sheryl Long   From time to time, technicians will interact with a potential customer who is afraid of natural gas. This fear can have a number of causes, but to make that natural gas appliance sale or installation you need to put that person’s mind at ease. Make Read more

Natural Gas Appliances: Selling the Safety Angle
by Sheryl Long

 

From time to time, technicians will interact with a potential customer who is afraid of natural gas. This fear can have a number of causes, but to make that natural gas appliance sale or installation you need to put that person’s mind at ease.

Make sure you are familiar with the safety standards of our industry and can address any related safety issues that might arise. The safety information below can become a powerful selling tool for closing these sales.

Natural gas safety

The United States’ natural gas pipeline delivery system is one of the safest and most reliable in the world. Extensive industry safety programs are in place and are overseen by state officials and the U.S. Department of Transportation.

Natural gas utilities support the Common Ground Alliance (CGA) whose mission is to reduce damages to underground infrastructure. Since the inception of CGA in 2004, there has been, roughly, a 40 percent reduction in excavation damages to natural gas systems.

Natural gas utilities also have multiple measures in place to ensure the safety of everyone. These measures include built-in system safety mechanisms, regular inspections, operator qualification requirements, and damage prevention and public education programs.

Built-in Mechanisms

-System flow rate and pressures are continuously monitored to stay within safe operating ranges.

-Mechanical regulators control flow and if pressure rises above a set point, they close off the flow.

-Relief valves are installed on pipelines to vent gas harmlessly if a line becomes overpresurrized.

-Another regulator at the residential meter reduces pressure to under ¼ pound. This is less than the pressure created by a child blowing bubbles through a straw in a glass of milk.

Inspections

-Pipe and fittings used for natural gas go through extensive inspections at many stages, from the manufacturing process all the way to the actual installation.

-After pipe is installed in a home or business, it is tested at significantly increased pressures beyond normal operations.

-All interior piping work is inspected according to requirements of the Florida Southern Building Code, plus additional local and regional jurisdiction inspections also may apply.

-When the natural gas service is actually turned on, the local utility tests to ensure that the pressure is correct and that there are no leaks in the system.

-Pipelines are surveyed with leak detection equipment at regular federally-specified intervals.

-Gas appliances are approved by nationally recognized testing centers to ensure they meet national safety standards.

Appliance Safety Technology

-Water heaters have a temperature and pressure relief valve as a backup safety feature.

-Water heaters, space heaters and some furnaces are equipped with a valve that automatically shuts off the fuel supply through a flame safeguard control. In other words, if the pilot isn’t burning, the gas flow shuts off.

-Many gas appliances have high temperature switches. If conditions activate these safety controls, the unit shuts down safely.

-Ranges and dryers have electric ignitions. There is no standing pilot, so when the gas is turned on, it is then ignited electronically.

-Most new gas appliances have an automatic flame sensor. If the gas doesn’t light in a certain length of time, the gas flow is shut off.

-Current safety codes require a manual shut-off valve for every appliance.

Operator Qualifications

-All utility personnel and contractors who are licensed to install natural gas lines must have passed stringent qualification programs.

Damage Prevention Programs

Natural gas utilities provide extensive damage prevention programs and federally mandated pipeline awareness information to the general public. Examples include 811 – Call Before You Dig information, newspaper notices, excavator training, First Responder training, etc.

Leak Detection

-Natural gas is an odorless, colorless substance. To guarantee that leaks are noticed, a chemical odorant called mercaptan is added to the gas, which results in a readily identifiable “rotten egg” smell.

-All utilities publicize an emergency leak number where natural gas leaks are given the highest priority.

This basic primer of natural gas safety should cover most questions and issues that technicians come across. Easing the fears of potential customers can definitely help your bottom line. Invest the time to become aware of just how safe natural gas really is.

 

For more information check out these websites:

sunshine811.com

AGA.org

FNGA.com (Natural Gas Information/Safety)

 

Relaxing at Home By Sheryl Long It’s a simple fact that people are spending more time at home and there are many reasons why. Some are directly related to a downturn in the economy. Some are simply the results of people realizing the benefits their immediate surroundings can bring to their life. Cocooning and nesting Read more

Relaxing at Home
By Sheryl Long

It’s a simple fact that people are spending more time at home and there are many reasons why. Some are directly related to a downturn in the economy. Some are simply the results of people realizing the benefits their immediate surroundings can bring to their life. Cocooning and nesting are terms used in the past for this phenomenon. And in 2009, “staycation” actually made it into the Miriam Webster Dictionary. Whatever you name it, the opportunity is there to promote and sell the amenities that enhance this trend, many of which natural gas can provide.

Entertaining at home lets people enjoy the company of friends and family without driving to a destination. It’s easier to mingle and talk when not confined to a restaurant table. Whether it’s a Sunday morning brunch for four or a cookout for 20, cooking at home keeps the cost dining together manageable so folks can do it more often.

Vacations spent at home let families truly enjoy all that their home and surroundings have to offer. Swimming in the pool every day, taking long hot soaks in the tub, reading a book, and visiting the local zoo and art museum are just some of the many available pastimes. Foregoing a pleasure destination can be the result of a shortage of money or a just a desire to make life simpler, but it doesn’t mean giving up a relaxing and fun vacation time.

Whatever the reason, trends of staying put have homeowners expanding their current space and/or updating kitchens, baths and patio areas, turning their homes into refuges where they want to spend more time. They get to immediately enjoy the comforts of these improvements, and if and when they eventually decide to sell their home, their property value has been increased.

Coach your staff on how to sell this idea of at-home comfort, and you can increase your revenue stream. The opportunities are endless.

Bathroom Spas

In any home, a peaceful, serene bathroom can be a haven. A spa-like atmosphere can be accomplished with large tubs with jets and rain showers. Towel warmers, mirror defoggers and underfloor heat all add to a restful, luxurious retreat.

Natural gas adds a major comfort factor in all of these applications. “Having enough hot water to fill an extra large tub or last through a long shower with a sunflower showerhead is a snap with a natural gas tankless water heater” said Larry Jackson, manager of Partner Development for TECO Peoples Gas. “With a tankless unit there will always be enough hot water. Many homeowners don’t realize their standard water heater won’t suffice.”  Also, natural gas hydro-heat systems can be piped to provide radiant heating of tile floors, mirror defogging and towel warming, adding even more comforts for the client and more revenue for your business.

Fireplaces

Nothing says cozy and homey more than a fireplace in the fall and winter months. Visions of family and friends gathered before a blazing fireplace in the living or family room conjure up good times and memories. However, fireplaces can lend ambience and warmth to any room of the home. A new trend is adding a fireplace in a master bedroom or master bathroom for the ultimate in luxury.

Nowadays, it’s easier than ever for homeowners to get this cozy addition into their house. Natural gas fireplaces offer downhome comfort all at the touch of a button, plus cleanliness and efficiency as well. Stand alone units range from European modern to traditional in style. The new cyclone flames are a look that can make a showcase of any home. Traditional gas fire logs are also available to make converting an existing wood fireplace a simpler project. Vented and vent-free fireplace and log models are available. Look for these additional fireplace opportunities when making service calls. When you calculate the number feet of pipe needed, plus necessary connections and your markup on the unit and installation, the margin adds up quickly.

Kitchen Improvements

For people who love to cook and entertain, the stove or range is almost always at the heart of their kitchen. Upgrading to a professional grade natural gas range can be a dream come true for a serious cook. Other improvement opportunities include adding a built-in natural gas oven or a special water faucet over the stove for conveniently filling large pasta pots, etc. Kitchen remodel piping and appliance sales can boost your bottom line.

Outdoor Living

Particularly in states like Florida where the weather is agreeable most of the year, entertaining outside continues to grow in popularity. Homeowners are building decks and stone patios with outdoor kitchens complete with large, permanently-installed grills, refrigerators and work areas. They’re installing luxurious outdoor fireplaces or firepits to extend the season and adding ambient outdoor lighting to extend the evening. They’re even installing televisions, stereos and artwork specially made to be weather-proof. And don’t forget hot tubs, spas and swimming pools.

Once again, outdoor living provides many opportunities to install piping, connections and appliances. Natural gas products have many benefits for your customers. Grills and cooktops are clean, dependable and fast and easy to use. Outdoor lighting adds a warm soft glow without attracting insects. Patio heaters, fire pits, spa and pool heaters let homeowners enjoy the outdoors year round.

Consider the opportunity for revenue on a summer kitchen. It can include approximately 50 feet of piping to a grill, the gas connection and 75-100 feet of water pipe to the sink. Add a small tankless water heater that’s easily added in an outside installation. Your mark up on these materials and labor can be substantial.

However your customers decide to relax, natural gas amenities can play a part. Don’t forget about the gas piping, appliance installations and connections that can result.

Promoting Energy Efficiency with luxury by Lori Henderson We all know we should eat healthier foods, protect our- selves from the harmful rays of the Florida sun, exercise every day, and turn off the shower when we’re done rinsing. But why do so many Florida residents resist doing things that are good for them?I’m sure Read more

Promoting Energy Efficiency with luxury
by Lori Henderson

We all know we should eat healthier foods, protect our- selves from the harmful rays of the Florida sun, exercise every day, and turn off the shower when we’re done rinsing. But why do so many Florida residents resist doing things that are good for them?I’m sure that inertia is a big reason many Floridians avoid making changes in their life styles and personal habits. But as a plumbing professional, you have opportunities every day to talk with your customers about advancements in energy effi- ciency. After all, a few simple changes can help your cus- tomers beautify their homes, maintain the “wow” factor, and save money by conserving resources. Now is the time to take advantage of this opportunity to educate your customers and build your plumbing business.As you know, there are many ways you can help your cus- tomers upgrade their current homes to use water more effi- ciently without losing their favorite design elements, affecting their lifestyles, or breaking the bank.Some of you out there are already doing your part, and we thank you for that! The reader I am addressing is the contrac- tor who doesn’t know what to say to the customer or thinks these new options are just too expensive for today’s market.Through this article we will explore the different options and resources for your residential and commercial customers to conserve water without sacrificing design and luxury.

(Left) American Standard’s Reliant 3 LifeStyle collection: Cadet 3 HET and Reliant 3 shower.
(Above) Watermark’s Titanium faucet.There are many ways you advise your customers about upgrading their current residence and promote a healthier life style and elevate the design of your home. We are going to focus on a few out of the many options, including:

  • Changing out an older toilet for a high-efficiency toilet (HET).
  • Replacing the old showerhead, faucet, or body sprays with WaterSense-certified selections.
  • Selecting attractive, recycled materials for sinks and vanities.
  • Replacing a water heater with a heat pump unit.

Discussing these types of options with your customers pro- vides an ideal opportunity to generate new business. After all, a homeowner who starts off wanting to add new water-saving faucets might eventually decide to redo the entire bath.

Advantages of HETs

Let’s start by examining the benefits of changing out a customer’s toilet for an HET.  As a plumbing professional, you know there have been enormous advancements in toilet technology in the past 20 years, going from 5 gallons down to 3.5 gallons down again to 1.6 gallons and now down to 1.28 gallons per flush (gpf).  However, your customers are probably not aware of these changes and need someone to explain things to them.  They may also have misconceptions about HETs that make them hesitate to try it. Here is an opportunity to explain the advances in technology and the benefits to upgrading the bath.

After all, many of the toilets we have available to us today flush better than the antiquated 5gpf toilets.  In 2003 MaP (maximum performance) testing for toilets was developed. A toilet that is MaP approved must flush 350 grams of solid waste and tests up to 1,000 grams of solid waste (over 2 pounds). Now that we are able to rate the toilet’s performance, the best toilets strive to function at or over the 1000 gram mark while using a 1.28gpf.

Once a company has mastered HET performance the next focus is the style. In the high-performance toilet category, styles ranging from traditional to contemporary and everything in between are now a must in all price points.  Since there are many options available, try to narrow down what features are most important to your customer.  Luxury features can add benefits a homeowner may never have considered, such as:

• Higher seats, designed at the same height as if you were sitting on a chair.

• Enclosed trapways

• A smooth side to cover the dust catching rolls on the base of the toilet

• Dual flush, one for liquid and one for solids to help save even more water

• Antibacterial agents, infused or baked into the glaze to help protect against germs

• Bidets

• Heated toilet seats

• Water cleaning functions built into the toilet.

Tell the homeowner she doesn’t have to sit on a cold toilet seat and watch her eyes light up. And with slow closing toilet seats, slamming the seat is a thing of the past.  These are just a few of the features available while your customer is getting the best performance and saving water with each flush!

 

Now for the shower

Let’s talk about the shower next. About 17 percent of residential indoor water use in the United States is from showering.  This adds up to more than 1.2 trillion gallons of fresh water each year nationwide, according to the U.S. Environmental Protection Agency (EPA).

When you replace your customer’s older inefficient showerhead, handshower or body spray with a WaterSense model, there are potentially big savings on the water bill and on the energy bill as well, since there will be less demand on the water heater.

WaterSense provides consumers with the confidence these products will work effectively and efficiently with a 20 percent or greater water savings.  Think about this: If one in every 10 homes in America installed a WaterSense faucet or showerhead, it could save 6 billion gallons of water per year!

A good showerhead can make or break the shower experience. No one wants to end up with soap in our hair or a trickle of water coming out to rinse with.  Performance is the most important feature of the showerhead or faucet so you want to make sure the model has innovative function that qualifies it as WaterSense®.  If the model has the option for a low-flow aerator to reduce water flow it probably isn’t the best function.  The best models have a mechanism or function that allows the water to flow at a lower rate while providing the same experience as a high flow model.

Many manufacturers have introduced innovative showerheads and faucets that are WaterSense certified while maintaining superior function.  When helping your customer search for a new showerhead, look for multiple spray patterns, adjustable flow rates, non-removable flow restrictors and rubber nozzles.  Many shower arms are available to add height and adjustability to the showerhead as well.

Faucets are available in a variety of styles, finishes, shapes, construction and function.  Find a WaterSense labeled faucet with quality construction features, including ceramic cartridges, cast brass construction, lifetime warranties and brass drains. Then let the customer’s preferred style be your guide!

 

Selecting recycled materials

In addition to conserving water, there are other simple ways for a homeowner to save energy. Many manufacturers now create products with reclaimed, recycled, and sustainable materials that require less energy and reduce the drain on our natural resources.  Many of the designs created from these materials are unique and hand crafted. Imagine a vanity for the bathroom created from wine-making oak barrels or made from the sustainable properties of bamboo.  A kitchen sink today could be made up of reclaimed copper that kills bacteria or recycled stainless steel. Each piece could be one-of-a-kind, adding a piece of artwork to the home while being ecologically friendly.

 

Consider heat pumps

Here is a great idea for helping the homeowner: Install an Energy Star® rated electric heat pump that is more than twice as efficient as a standard electric water heater.  The hybrid electric heat pump water heaters will heat the water while cooling the air surrounding the unit.  Electric heat pumps use the surrounding heat of the room to heat the water while dehumidifying and cooling the air. This averages about $360 dollars a year in energy savings  – before you install all of the WaterSense products – according to the Department of Energy. Imagine a garage with cool air or directing that cool air up into the attic to help cool the entire home!

 

Rebates add to affordability

When comparing costs for these energy-saving upgrades, be sure to tell you customers about rebates that can help offset the costs to make these important changes. Federal, state and local rebates are now available in most locations.  The rebates offer substantial savings from $100 on HET to $650 on heat pumps to $1 per square foot on a whole energy efficient home.

Some examples of products for which rebates are available, include water heaters, heat pumps, central air conditioners, building insulation, windows, roofs, solar screen, window film, heat pump water heater, tankless water heaters, pool pumps, in-ground irrigation, cooking range, dryer, solar water heat, photovoltaics, washers, toilets, showerheads and more.

Here are two websites that offer information on rebates:

• Federal – http://www.dsireusa.org/incentives/index.cfm?State=US&ee=1&re=1

• State – http://www.dsireusa.org/incentives/index.cfm?getRE=1?re=undefined&ee=1&spv=0&st=0&srp=1&state=FL

Clearly, you can benefit from helping your customers understand the many “green” options available that will allow them to conserve our natural resources and enhance their homes with beautiful designs.  Good luck!