With industry-leading expertise and experience, trusted providers empower contractors to maximize efficiency, financial performance and valuation Contractor in Charge, the top provider of start-to-finish 24-7 customer engagement, appointment booking, full-service bookkeeping and controller services for home service contractors, announces a strategic partnership with SF&P Advisors, the leader in residential and commercial mechanical, HVAC and plumbing mergers Read more
Customer Engagement
With industry-leading expertise and experience, trusted providers empower contractors to maximize efficiency, financial performance and valuation
Contractor in Charge, the top provider of start-to-finish 24-7 customer engagement, appointment booking, full-service bookkeeping and controller services for home service contractors, announces a strategic partnership with SF&P Advisors, the leader in residential and commercial mechanical, HVAC and plumbing mergers and acquisitions. With the partnership, SF&P Advisors’ clients can leverage Contractor in Charge’s expertise and proven solutions in addition to SF&P’s valuation, accounting, research and financial analysis services.
“We have worked with Contractor in Charge on several transactions that we have closed,” said Fred Silberstein, CEO and president of SF&P Advisors. “We have found they do an excellent job of not only preparing financial statements in accordance with Generally Accepted Accounting Principles (GAAP) but giving contractors additional tools to help them grow and scale their business.”
Contractor in Charge empowers SF&P Advisors’ clients to clarify and strengthen their financials and establish strategies to increase efficiencies and grow top-line revenue. Contractor in Charge also provides SF&P clients with unique customer engagement services and clear insights into business performance.
“We’re proud to work with a trusted partner like SF&P Advisors to help contractors maximize the valuation of their business and get the highest rewards for their hard work,” said Lynn Wise, CEO of Contractor in Charge. “Our comprehensive custom services are designed to give professional plumbing, electrical, and HVAC contractors the tools they need to thrive and grow. One way we can do that is to connect them with SF&P, a company with a proven track record of helping contractors reap the benefits of their success.”
With trained industry-experienced employees and integration with a full range of cutting-edge technology platforms, Contractor in Charge allows business owners to cut costs while maintaining the same quality of service. Contractor in Charge offers live phone answering, custom greetings, call screening, dispatch, monthly P&Ls, budgets, cash flows and planning, service agreement maintenance, outbound appointment setting and more.
For more information, visit https://contractorincharge.com/.
For more than 21 years, SF&P Advisors has served as a trusted partner to residential and commercial HVAC, plumbing and electrical contractors and other enterprises, with 403 closed transactions and $3.3 billion in closed transaction revenue. Visit https://sfpadvisors.com/ for more information.
The new feature gives Text Request customers the ability to request, track, and respond to Google reviews seamlessly from Text Request Text Request, the industry-leading business messaging platform, announced today the release of its newest feature, Reviews — a review management solution that enables customers to request, track, and respond to reviews on Google directly from their Read more
The new feature gives Text Request customers the ability to request, track, and respond to Google reviews seamlessly from Text Request
Text Request, the industry-leading business messaging platform, announced today the release of its newest feature, Reviews — a review management solution that enables customers to request, track, and respond to reviews on Google directly from their Text Request dashboard. In addition to simplifying the process of requesting reviews from happy customers, this new feature allows businesses to respond to customer feedback within Text Request, rather than having to navigate through multiple platforms.“We have mountains of data showing that businesses with more reviews win more customers, and that text messaging is the quickest way to get the most customer engagement,” said Kenneth Burke, Vice President of Marketing for Text Request. “Our new Reviews feature brings those two truths together so that businesses can earn, reply to, and manage all of their reviews and feedback inside of Text Request.”
How it works:
Account Admins can connect their Google Business page to their Text Request dashboard. Then users can begin embedding custom review links in text messages to customers asking for reviews and private feedback. All public reviews and private feedback will show inside of Text Request, from where users can reply directly to reviews and track conversions over time.
Reviews can be configured to send customized, automated reminders, as well as thank you messages to customers who do submit reviews. It can also collect private messages from customers who do not wish to share their thoughts publicly, or be configured to solicit private feedback only, rather than public reviews.
Businesses can use Reviews to request and manage reviews across multiple Google Business locations from one Text Request account.
In addition to streamlining the review request/response processes, Reviews offers robust analytics and monitoring, including:
- Total number of reviews
- Average rating of reviews per platform, as well as average rating of all reviews
- Number of review requests sent
- Comparison data for organic reviews vs. those requested from Text Request
- A variety of data filtering options, including year-to-date, month-to-date, and custom date ranges
Reviews is an add-on feature available to any Text Request customer.
“We’re always trying to give businesses the tools they need to better connect with customers and grow their businesses with less effort,” said Rob Reagan, Text Request CTO. “Reviews is another great example of that. Businesses will be able to get more online reviews, more private feedback, and manage all of it with minimal effort. It’s a win for businesses and for their customers.”
For more information about Reviews, visit textrequest.com/product/reviews. For more details on Text Request, or to schedule a demo, visit textrequest.com/demo.
NIBCO INC. has announced the promotion of Dawn Bloch to vice president, customer engagement. In her new role, Bloch will oversee the marketing communications department in addition to continuing to manage business development and customer service. She will report to Ashley Martin, executive vice president, NIBCO. Bloch joined NIBCO in 2000 as a customer service representative Read more
NIBCO INC. has announced the promotion of Dawn Bloch to vice president, customer engagement.
In her new role, Bloch will oversee the marketing communications department in addition to continuing to manage business development and customer service. She will report to Ashley Martin, executive vice president, NIBCO.
Bloch joined NIBCO in 2000 as a customer service representative. She held several positions of increasing responsibility including technical specialist, radiant heating advisor; radiant heat technical coordinator; customer service supervisor; customer service manager, director retail sales; manager, HR services; and director, business development and customer service.
Bloch was named to Supply House Times, “20 Women in Industry” in March 2017, an acknowledgement of women decision makers in the PHCP-PVC industry. At NIBCO, she was recognized in 2015 with the Rex Martin award, given to recognize achievement in cost reduction, safety, or an increase in sales, and in 2018, the Alice A. Martin award, given to recognize women who demonstrate philanthropy, community service, mentorship, and support the development of other women.
She has been a member of the American Supply Association Women in Industry since 2013, a board chair for Habitat for Humanity of Elkhart since 2019, and she volunteers for the United Way of Elkhart.
She holds a bachelor’s degree of Science in Business Administration from Indiana Tech, Fort Wayne, Indiana. Bloch also holds a master’s degree in Business Administration from the University of Northern Alabama and a certificate in Digital Marketing from Cornell University.
She resides in Elkhart, Indiana.