Jobber, the leading provider of home service management software, today announced the general availability of new features that make it easier for homeowners to reward their service pros directly with tips and support their businesses through referrals to friends and family. These features are designed to help service pros better meet increasing consumer expectations for Read more
Jobber, the leading provider of home service management software, today announced the general availability of new features that make it easier for homeowners to reward their service pros directly with tips and support their businesses through referrals to friends and family. These features are designed to help service pros better meet increasing consumer expectations for seamless, technology-enabled service experiences.
“Building a reputation for excellent customer service doesn’t happen overnight,” said Sam Pillar, CEO & co-founder of Jobber. “Businesses that use Jobber understand the importance of prioritizing the customer experience, and we want to make sure that their efforts don’t go unrewarded. Jobber now helps keep your team motivated to prioritize customer service by being able to earn tips and helps you grow your business through customer referrals when you’ve delivered an excellent customer experience.”
Tip collection on online payments
Jobber’s tipping feature makes it easier for home service businesses to motivate high-performing team members in industries where it is customary to tip, such as residential cleaning, window cleaning, lawn care, and pool and spa servicing. Each business owner controls when to offer their customers the ability to add a tip. When enabled, the option to tip appears during the payment process when a homeowner pays their invoice online with Jobber Payments. Homeowners can choose a percent-based tip (10%, 15%, or 20%) or fill in a custom amount.
This feature also allows managers to identify strong performers by tracking which team members are receiving tips and for how much. When tipping has been presented as an option, nearly one in four (24%) of homeowners opt to provide a tip. In the past five months, Jobber has facilitated the collection of nearly $3M in tips for service pros.
“Taking payments with Jobber makes it very convenient for my customers because I can just send the invoice and the customer can pay it online,” said Irene Zibin, owner of eSunshine Cleaning in Abbotsford, B.C. “My team loves the addition of the tip function, which has led to some pretty good tips—big tips.”
Homeowner Referrals to Grow Your Business
The referrals feature allows homeowners to promote the good work of a home service business to friends and family. The ‘refer a friend’ prompt is displayed to homeowners in Jobber’s online customer portal, encouraging them to share booking links via email, text, or social media. New leads show up in Jobber tagged with information on the client who referred them, so businesses can reward customers for their advocacy.
“People want to do business with those they trust,” said Nick Tandeski, owner of Driveway Envy, serving the Twin Cities Metro area in M.N. “When clients refer us to other homeowners it dramatically increases our chance of winning that business and retaining them as a client. So far, everyone referred through Jobber has ended up doing business with us.”
To learn more about Jobber and how these new features improve the customer experience, visit: https://getjobber.com/why-jobber/
Launched during Jobber Professional Development Day, Boost by Jobber will help launch, grow, and strengthen small home service businesses Jobber, the leading provider of home service management software, today unveiled Boost by Jobber, a grant program to further support the hard-working entrepreneurs within the home services sector. Aspiring entrepreneurs, new business owners, and longtime home Read more
Launched during Jobber Professional Development Day, Boost by Jobber will help launch, grow, and strengthen small home service businesses
Jobber, the leading provider of home service management software, today unveiled Boost by Jobber, a grant program to further support the hard-working entrepreneurs within the home services sector. Aspiring entrepreneurs, new business owners, and longtime home service entrepreneurs are invited to apply for free grants ranging from $1,000 to $20,000 depending on the category their business qualifies for. Twenty home service businesses across 50+ industries such as lawn care, plumbing, residential cleaning, and painting, will be awarded $100,000 in total. Applications are now open through May 5, 2021. Finalists will be announced in July 2021 with the list of winners announced in August 2021.
“Home service entrepreneurs impact their local communities and neighborhoods in meaningful ways,” said Sam Pillar, CEO & co-founder at Jobber. “They employ millions of people while operating behind-the-scenes to keep homes, offices, and other spaces safe and in good working order—yet, despite their important contributions, small businesses are largely underserved when it comes to business financing. Boost by Jobber helps address this gap by providing service business entrepreneurs with some extra working capital that may not otherwise be available through traditional banks and government grant programs.”
Royce Ard, who owns My Amazing Maid with his wife, Tamara, further validates this statement. “Typically when I see a grant, I’m almost always assuming it’s for a specific cohort and I wouldn’t qualify,” explained Ard. “Loans are very, very, very hard to get. As far as going to a bank and getting $10,000 for a small business like ours, you’re not going to get it.”
Boost by Jobber grants are organized into categories that reflect various stages of company growth, from ideas on paper to recently launched ventures to established businesses—as well as an additional category for COVID-19 support. Five winners will be selected from each of the following:
- Almost-entrepreneurs (pre-business): Those who have the drive to start and run a home service business, but need funds to get started.
- New business owners (0-3 years): Entrepreneurs who are in the early stages of building their team, client list, and services.
- Experienced business owners (3+ years): Entrepreneurs who are ready to scale their mature business to the next growth stage.
- COVID-19 support: Entrepreneurs seeking financial support or resources for their team’s well-being.
Jobber spoke with dozens of service professionals to better understand the impact extra cash flow could have on a business, to create the grant categories, and to determine the dollar values assigned to each grant. Whether a company is looking to purchase new equipment, increase marketing dollars, launch a new service, train teams, or is in need of financial relief, funds from the Boost by Jobber program can make a big difference in helping small business owners be more successful.
“People don’t understand the value of the cash flow,” stated Steven Knight, Partner at Mosaic Home Services Ltd. “It’s not necessarily only helping the business. It’s helping the business owners. Their ability to lead people and calm down. Cash flow helps them be a better business leader.”
Boost by Jobber is one of many initiatives within Jobber’s home service ecosystem that is dedicated to supporting the home service entrepreneur, whether it’s through the company’s award-winning business management software, resources such as Jobber Academy, community building via the company’s Entrepreneurship Group on Facebook, and more.
To learn more about Boost by Jobber or to apply, visit: http://boostbyjobber.com.