Jobber

Jobber, the leading provider of home service management software, today announced the general availability of new features that make it easier for homeowners to reward their service pros directly with tips and support their businesses through referrals to friends and family. These features are designed to help service pros better meet increasing consumer expectations for seamless, technology-enabled service experiences.

“Building a reputation for excellent customer service doesn’t happen overnight,” said Sam Pillar, CEO & co-founder of Jobber. “Businesses that use Jobber understand the importance of prioritizing the customer experience, and we want to make sure that their efforts don’t go unrewarded. Jobber now helps keep your team motivated to prioritize customer service by being able to earn tips and helps you grow your business through customer referrals when you’ve delivered an excellent customer experience.”

Tip collection on online payments

Jobber’s tipping feature makes it easier for home service businesses to motivate high-performing team members in industries where it is customary to tip, such as residential cleaning, window cleaning, lawn care, and pool and spa servicing. Each business owner controls when to offer their customers the ability to add a tip. When enabled, the option to tip appears during the payment process when a homeowner pays their invoice online with Jobber Payments. Homeowners can choose a percent-based tip (10%, 15%, or 20%) or fill in a custom amount.

This feature also allows managers to identify strong performers by tracking which team members are receiving tips and for how much. When tipping has been presented as an option, nearly one in four (24%) of homeowners opt to provide a tip. In the past five months, Jobber has facilitated the collection of nearly $3M in tips for service pros.

“Taking payments with Jobber makes it very convenient for my customers because I can just send the invoice and the customer can pay it online,” said Irene Zibin, owner of eSunshine Cleaning in Abbotsford, B.C. “My team loves the addition of the tip function, which has led to some pretty good tips—big tips.”

Homeowner Referrals to Grow Your Business

The referrals feature allows homeowners to promote the good work of a home service business to friends and family. The ‘refer a friend’ prompt is displayed to homeowners in Jobber’s online customer portal, encouraging them to share booking links via email, text, or social media. New leads show up in Jobber tagged with information on the client who referred them, so businesses can reward customers for their advocacy.

“People want to do business with those they trust,” said Nick Tandeski, owner of Driveway Envy, serving the Twin Cities Metro area in M.N. “When clients refer us to other homeowners it dramatically increases our chance of winning that business and retaining them as a client. So far, everyone referred through Jobber has ended up doing business with us.”

To learn more about Jobber and how these new features improve the customer experience, visit: https://getjobber.com/why-jobber/

Salary guides provide detailed breakdown of earnings across the HVAC, plumbing, roofing, cleaning, electrician, handiwork, landscaping, and painting industries

Jobber, the leading provider of home service management software, today announced the launch of comprehensive salary guides to help home service entrepreneurs hire and retain the right people to grow their home service business and scale operations. Jobber’s salary guides outline salary information for the HVAC, plumbing, roofing, cleaning, electrician, handiwork, landscaping, and painting industries. Guides feature easy-to-read graphics that display average salaries organized by state, years of experience, and title.

With job openings outpacing qualified candidates in many home service industries, hiring and retaining employees have become major challenges. The fierce competition has left many home service entrepreneurs with questions about what qualifies as a fair salary for employees in today’s market. Jobber’s salary guides are designed to address these questions and provide home service leaders with the information they need to grow their teams.

“When home service companies expand their teams, they strengthen their communities by providing meaningful local job opportunities and the training and skill development needed to build lifelong careers,” said Sam Pillar, CEO & co-founder of Jobber. “Our salary guides are just one of the ways Jobber is helping to equip home service businesses with the resources and tools they need to compete with large organizations and achieve success.”

A few highlights from the salary guides include:

Average Annual Salary for Experienced Roles by Industry:

• HVAC Service Manager: $72,899
• Journeyman Plumber: $56,054
• Experienced Roofer: $50,558
• Experienced Cleaner: $35,299
• Journeyman Electrician: $58,180
• Experienced Handyman: $66,086
• Experienced Landscaper: $41,553
• Industrial Painter: $40,598

Average Hourly Rates by Industry:

• HVAC Technician: $20.29
• Plumber: $22.64
• Roofer: $17.95
• Cleaner: $12.58
• Electrician: $23.00
• Handyman: $24.30
• Landscaper: $14.62
• Painter: $17.00

Data for Jobber’s salary guides was sourced from Payscale, the world’s largest salary database made up of more than 65 million salary profiles and 15,000 job titles.

To learn more about Jobber’s salary guides, visit https://getjobber.com/resources/salary-guides/. For additional resources around hiring best practices and other management best practices, visit https://academy.getjobber.com/.

Home Service category shows strong resilience to economic uncertainty, reaching 20 months of positive revenue growth

Jobber, the leading provider of home service management software, today released its latest Home Service Economic Report: 2021 Review. The report features expert insights and proprietary data aggregated from more than 160,000 residential cleaners, landscapers, HVAC technicians, window washers, plumbers, and more, who use Jobber.

“The performance of the Home Service category has made the trades an attractive option for entrepreneurs, those seeking a career change, and young adults entering the workforce,” said Sam Pillar, CEO & co-founder of Jobber. “2021 was a notable year as it demonstrated just how essential the Home Service category is with its high growth and unprecedented consumer demand.”

Raking in the Green: Home Service Outperforms Most Other Categories

Spending on Home Service outperformed most major categories, such as Food and Beverage Stores, Clothing Stores, and Restaurants, throughout 2021, with growth exceeding pre-pandemic levels. Home Service revenue growth has been steadily growing since June 2020. Year-over-year median revenue grew at a faster rate in Q4 2021, even while new work scheduled during Q4 2021 slowed, showing companies were able to make more per job.

• Contracting Segment Prices Climb: Contracting businesses benefited from increasing prices with 12% revenue growth in Q4 2021.
• Contract Jobs Grow Cleaning Segment: Recent growth in the Cleaning segment’s new work scheduled was driven by a 16% year-over-year increase in contract jobs.
• New Work for Green Segment Stands Out: The Green segment, which includes outdoor services such as pressure washing, lawn care, and landscaping, experienced high growth in new work scheduled during 2021, while other segments slowed down.

Housing Dynamics

The active real estate market, further heightened by the desire to purchase homes before mortgage rates increase, continued to create momentum and demand for home services.

• New Homes Can’t Bridge the Gap: The U.S. housing market is nearly four million homes short of buyer demand; the supply of newly built units has been unable to satisfy this ever-increasing demand.
• Shoppers Turning to Older Homes: With limited supply, homebuyers are turning to older homes or choosing to invest in their current home; as such, home improvement and maintenance expenditures are tracking toward double-digit growth in 2022.

Payments Tech: Pay Now or Later?

Home Service businesses have their own unique dynamics related to payment collection. Some businesses like the immediate liquidity of cash, while others prefer to take checks for a large job so they don’t have to pay credit card transaction fees. That said, Jobber’s data does indicate that adoption of payment technology is on the rise.

• Growth of Online Payments: Online payments grew to 39% of all payments processed across all Home Service segments.

• Green Segment Catching Up: Green businesses, which showed the lowest percentage of online payments prior to the pandemic, has seen rapid adoption, climbing over 35%.

Skilled Worker Trends: Retirements Open More Opportunities For Those Starting Their Careers

The challenge to hire skilled trade workers remains widespread, despite a significant opportunity in earning potential for those who choose to enter Home Service.

• Retirement’s Impact: Half of the people who exited the labor market in 2021 were 55+, accelerating the rate of retirement—a macro trend that also impacted Home Service.
• Job Openings Remain Unfilled: The ratio of hires to job openings continued to grow, such that job openings widely outnumbered positions being filled.

“It’s a testament to the resilience of the Home Service category that revenue growth can be sustained even when there’s a drastic shortage of talent,” said Abheek Dhawan, VP, Business Operations at Jobber. “With Home Service demand at a record high, the category remains ripe with opportunity for those willing to enter it.”

To download the Jobber Home Service Economic Report: 2021 Review, visit: https://getjobber.com/home-service-reports/february-2022/

Launched during Jobber Professional Development Day, Boost by Jobber will help launch, grow, and strengthen small home service businesses

Jobber, the leading provider of home service management software, today unveiled Boost by Jobber, a grant program to further support the hard-working entrepreneurs within the home services sector. Aspiring entrepreneurs, new business owners, and longtime home service entrepreneurs are invited to apply for free grants ranging from $1,000 to $20,000 depending on the category their business qualifies for. Twenty home service businesses across 50+ industries such as lawn care, plumbing, residential cleaning, and painting, will be awarded $100,000 in total. Applications are now open through May 5, 2021. Finalists will be announced in July 2021 with the list of winners announced in August 2021.

“Home service entrepreneurs impact their local communities and neighborhoods in meaningful ways,” said Sam Pillar, CEO & co-founder at Jobber. “They employ millions of people while operating behind-the-scenes to keep homes, offices, and other spaces safe and in good working order—yet, despite their important contributions, small businesses are largely underserved when it comes to business financing. Boost by Jobber helps address this gap by providing service business entrepreneurs with some extra working capital that may not otherwise be available through traditional banks and government grant programs.”

Royce Ard, who owns My Amazing Maid with his wife, Tamara, further validates this statement. “Typically when I see a grant, I’m almost always assuming it’s for a specific cohort and I wouldn’t qualify,” explained Ard. “Loans are very, very, very hard to get. As far as going to a bank and getting $10,000 for a small business like ours, you’re not going to get it.”

Boost by Jobber grants are organized into categories that reflect various stages of company growth, from ideas on paper to recently launched ventures to established businesses—as well as an additional category for COVID-19 support. Five winners will be selected from each of the following:

• Almost-entrepreneurs (pre-business): Those who have the drive to start and run a home service business, but need funds to get started.
• New business owners (0-3 years): Entrepreneurs who are in the early stages of building their team, client list, and services.
• Experienced business owners (3+ years): Entrepreneurs who are ready to scale their mature business to the next growth stage.
• COVID-19 support: Entrepreneurs seeking financial support or resources for their team’s well-being.

Jobber spoke with dozens of service professionals to better understand the impact extra cash flow could have on a business, to create the grant categories, and to determine the dollar values assigned to each grant. Whether a company is looking to purchase new equipment, increase marketing dollars, launch a new service, train teams, or is in need of financial relief, funds from the Boost by Jobber program can make a big difference in helping small business owners be more successful.

“People don’t understand the value of the cash flow,” stated Steven Knight, Partner at Mosaic Home Services Ltd. “It’s not necessarily only helping the business. It’s helping the business owners. Their ability to lead people and calm down. Cash flow helps them be a better business leader.”

Boost by Jobber is one of many initiatives within Jobber’s home service ecosystem that is dedicated to supporting the home service entrepreneur, whether it’s through the company’s award-winning business management software, resources such as Jobber Academy, community building via the company’s Entrepreneurship Group on Facebook, and more.

To learn more about Boost by Jobber or to apply, visit: http://boostbyjobber.com.