Key Performance Indicators (KPIs)

Helping Home Service Busineses Master Their Metrics

Successware is continuing its popular eBook series, releasing a fourth version in its online library called “Mastering Metrics: KPIs for HVAC, Plumbing & Electrical Contractors.” The field service management software company for home service businesses launched three eBook resources last fall at Successware.com to provide valuable insights and actionable steps that help owners manage and grow their company while getting the most out of their business software.

“Tracking key performance indicators (KPIs) isn’t just about numbers; it’s about gaining a superpower to navigate the challenges of your industry and build a thriving business,” said Paul Carmody, President of Successware. “The landscape is always changing for today’s business owners, and Successware is committed to helping them understand and leverage the insights our software provides into the health and future growth potential of their company.”

The new “Mastering Metrics” eBook takes a deep dive into four categories of KPIs that are essential for HVAC, plumbing and electrical businesses to monitor for sustainable growth: Business/Financial KPIs, Technician KPIs, Customer Service KPIs and Sales Team KPIs. The eBook explores these foundational metrics, dives into what should be measured and explains the benefits of measuring them, from proactively identifying issues for customers to planning strategically for growth.

Successware’s eBook library also includes Benefits of Running Your Business in the Cloud, Increase Top-Line Revenue by Digitizing Your Business and How to Choose the Right Field Service Management Software. Helpful articles on these topics and more are posted on the company’s blog as well.