LENNOX

New program empowers HVAC service leaders to implement advanced IAQ solutions for commercial facilities across the nation

Lennox International, a global leader in the heating, air conditioning, and refrigeration markets, has announced additional training that will provide contractors with the proper knowledge to help improve indoor air quality (IAQ) through their Building Better Air initiative.

The Building Better Air training program provides a structure to improve indoor air quality of commercial spaces through the Evaluate, Solve, Maintain framework.  Contractors trained through the program will have key information to explain how HVAC systems impact IAQ and offer the right solutions for their clients.

“Contractors are seeing an increased demand for IAQ solutions recently with the second wave of COVID-19,” said Elliot Zimmer, president and Chief Operating Officer of Lennox Commercial. “Our training program will help provide contractors with the support system they need to assess equipment and make a proper recommendation to better improve IAQ for their customers’ facilities.

“Our strong partnership with our Lennox Commercial Alliance Contractor network gives us a unique ability to help buildings improve their indoor air quality and get back to business safely.”

In October, Lennox introduced the Building Better Air initiative, which helps facilities evaluate the state of their HVAC systems by using an IAQ survey and creates solutions tailored to the needs of the building. The training program is an additional step to further Lennox’s goal to create safe working environments for restaurants, movie theaters, schools, offices and similar facilities.

“Our goal is to help businesses return to a normal routine safely, and improved indoor air quality is a great start,” said Bobby DiFulgentiz, vice president of product management and marketing. “If COVID-19 has taught us anything, it has shown just how important HVAC is in our everyday life. We are focusing our efforts on spreading the knowledge we have on air purification, ventilation, and humidity control so that our customers have access to the right solutions to safely return to business.”

For more information about the Building Better Air initiative or to find a qualified contractor in your area, visit www.lennoxcommercial.com/buildingbetterair.

Homes are getting smarter as technology evolves, and devices like smart thermostats enable homeowners to create a perfect oasis inside their home while also lowering utility bills. As an HVAC expert, homeowners will look to you for guidance on choosing the right thermostat, so understanding the different variations and features of smart home technology is key.

To determine which thermostat will achieve a homeowner’s own personal degree of perfection, ask your customer these questions:

• How do you want to feel in your home?
  A homeowner may not know what device or equipment they want, but they do know how they want to feel in their home. Asking them to describe their ideal environment and how they prefer the air around them to feel will help you get a sense for their individual level of comfort.
• What do you hope to gain from having a smart thermostat?
  Is your homeowner looking for an easy way to control the temperature? Do they want to lower their energy bills or even-out the humidity levels in their home? Curate your smart thermostat recommendations around the homeowner’s greatest needs, which oftentimes are not mutually exclusive. Lennox’ iComfort S30 Ultra Smart Thermostat includes Allergen Defender, a feature that monitors and cleans the air in the home, and the ability to control temperature remotely from a smartphone.
• What level of control do you want over the temperature and air quality in your home?
  Some homeowners want to monitor their home temperature remotely any time of day, while others prefer to set the perfect temperature once and leave it alone. If your homeowner opts for the former, choose a smart thermostat that provides a granular level of control and extensive remote capabilities. For example, the iComfort S30’s Smart Away Mode uses GPS to detect how far away the homeowner is from the house and adjusts the temperature accordingly. On the other hand, Lennox’ iComfort E30 Smart Thermostat’s Perfect Temp feature allows the homeowner to set the desired temperature and the system will automatically adjust heating and cooling to maintain that setting. Identifying the homeowner’s perfect level of comfort is key to suggesting the optimal smart thermostat.
• Do you want a thermostat that is compatible with digital assistants?
  Some homeowners prefer to control temperature and air quality through a digital assistant. Lennox’ iComfort smart thermostats are compatible with assistants like Google Assistant, Apple HomeKit and Amazon Alexa to create the ultimate comfort experience.

Smart thermostats not only provide a wealth of benefits to homeowners, including decreased energy usage and control over temperature levels, but they can also improve how you work and interact with customers.

• Proactive troubleshooting. Oftentimes, smart thermostats will alert you when there is an issue with your customer’s HVAC systems. This allows you to proactively fix the problem, even before the homeowner is aware there is an issue. Through Lennox’ Dealer Portal, dealers can – when permitted by the homeowner – diagnose problems with the HVAC system and fix them remotely.
• Improved relationships with homeowners. Installation assistance and remote access provided by smart thermostats enable dealers to maintain and nurture relationships with the homeowner. Relationships are no longer one and done – you can be an ongoing resource for a homeowner with the touch of a button.
• Increased ease of installation. Smart thermostats don’t have to be difficult and time-intensive to install. For example, Lennox makes it easy through a four-wire installation with the S30 and E30. With faster and simpler installation, you can shift your focus to forming and nurturing long-lasting relationships with your customer.

Having a variety of options and capabilities allow both dealers and homeowners to find the ideal thermostat to meet their respective needs. Homeowners can surround themselves with perfect air, while dealers can provide higher levels of customer service. To learn more about how to help your homeowner find their perfect level of comfort, visit the Lennox website.

Guest Blogger: Sweta Hari is the Director of Product Management for Controls and Indoor Air Quality at Lennox International. She and her award-winning team are responsible for ideating, developing and commercializing products that improve home efficiency and honor Lennox’ commitment to healthy and comfortable air. With an intense focus on the HVAC dealer and homeowner’s customer experience in mind, Sweta and her team deliver industry-leading products that are recognized for their thoughtful design and overall functionality.

Earlier this month, more than 200 deserving families across the U.S. and Canada benefited from the warmth of a free, brand-new Lennox furnace, thanks to the Lennox “Feel The Love” program (www.feelthelove.com), which awarded free home heating equipment to families in need who have been nominated in their local communities.

The Michael Hall family from Morgantown, WV, was one of nearly 200 families that received free heating equipment from Lennox Dealers across the U.S. and Canada.

Recipients were chosen based on a variety of criteria, including physical, mental, or social disabilities; financial challenges; job loss; military service; and community service, through nominations that were accepted through the Feel The Love website. Feel The Love events (in-home equipment installations) will occur on one day in markets across North America. Lennox donates all heating and cooling equipment and Lennox dealers and their employees donate the materials and labor needed to install the new, high-efficiency gas furnaces.

Lennox Industries, a leading provider of innovative home comfort solutions, today launched Feel The Love in partnership with its dealers, a North American community outreach initiative focused on providing home comfort to families in need.

The Lennox Feel The Love program invites individuals and local organizations in participating areas to nominate families or individuals in their communities to receive heating equipment at no cost, including installation. Recipients are chosen based on a variety of criteria, including physical, mental, or social disabilities; financial challenges; job loss; military service; and community service. Nominations are accepted through the Feel The Love website now through September 5.

On Saturday, October 6, all participating Lennox dealers will install new, high-efficiency Lennox gas furnaces for the selected candidates at no cost, and the dealers and their employees donate their labor and installation materials.

“Feel The Love is all about creating connections with the communities in which Lennox and its dealers live and work, to lend a helping hand by bringing comfort to deserving families,” said

Stephanie Bond, retail marketing director at Lennox Industries. “We’re proud of the incredible partnerships between Lennox and its dealers, as well as community organizations throughout North America, and we’re excited to continue to grow the program to serve even more individuals and families in need in the years to come.”

Feel The Love began as the Heat U.P. program, launched in 2009 as a pilot community initiative in four markets across the U.S., including Michigan, Minnesota, Wisconsin and Illinois. In 2018, the program will expand to communities across twenty states and five provinces in Canada, with the goal to continue to expand efforts to even more communities throughout North America.

For more information about the Feel The Love program, visit www.FeelTheLove.com/history.