Plumbing

SharkBite Max fittings build on the brand’s trusted push-to-connect technology with key improvements for stronger, faster and better connections.    

Reliance Worldwide Corporation (RWC), a leading manufacturer of premium plumbing products, launched its new SharkBite Max push-to-connect fittings — re-engineered to deliver the same reliability as its 1st generation fittings but with new product enhancements that provide more strength and an easier installation.  

“RWC continues to drive innovation in the plumbing industry by creating products that make installations smoother, quicker and long-lasting,” said Will Kilpatrick, EVP and President of RWC Americas. “SharkBite Max fittings allow plumbers to complete their projects with the confidence of knowing that the fittings they’re using will provide their customers with a high-quality and reliable connection.”  

 SharkBite Max fittings offer plumbers several new benefits:  

• Stronger. The original brass body now has a reinforced stainless-steel collar for added strength, allowing the fitting to handle up to double the burst pressure compared to the SharkBite (1st Generation) fitting.  
• Easier to install. Plumbing projects often involve working in tight spaces, and the new design makes it even easier to make a connection. SharkBite Max fittings require half the insertion effort as the original fitting, allowing for seamless installations and quicker emergency repairs in wet lines.  
• Fast and versatile. Ideal for faster pipe transitions and repairs, SharkBite Max fittings are compatible with PEX, copper, CPVC, PE-RT and HDPE pipe. Plus, they no longer require a tube liner for PEX connections.  

Building off the first generation SharkBite technology, the new patented SharkBite Max fittings will continue giving plumbers the peace of mind of knowing that they won’t receive callbacks, improving overall customer satisfaction and maintaining their strong reputation.   

Explore SharkBite Max fittings further here.  

Performance Showers deliver a cost-saving, user-friendly showering system.

German faucet and shower system manufacturer in2aqua announced the launch of its new Performance Shower line to the North American market.

in2aqua’s Performance Shower Line features advanced multi-port ceramic disc valve diverters combined with high-performance thermostatic valves, all of which guarantee an ergonomic and user-friendly shower system. Its award-winning in2itiv mounting system saves installation costs and reduces sound transfer to the back wall.

Included in the line are the in2aqua PS- Retro and PS Techno S shower systems. The new in2aqua PS- Retro shower system offers a simple renovation solution for the bathroom. A complete system with a shower head and multi-function hand shower, in2aqua PS- Retro allows you to upgrade a bathroom without major renovation, converting a shower head system to a two-way system with the benefit of an extra hand shower. in2aqua PS- Retro is compact and modern, featuring a contemporary, organic design. Finish options include chrome, brushed nickel, and matte black.

The new in2aqua PS Techno S shower system is ergonomic and sustainable without losing comfort. Its super slim slide bar will give any shower bathroom a minimalistic and timeless touch. With a 60° angle, in2aqua PS Techno S ensures full body coverage for an enhanced shower experience. Finish options include chrome, brushed nickel, and matte black.

Offering plug-and-play functionality, in2aqua performance shower systems are compatible with any in2aqua CALGreen or max 2.5 GPM (gallons per minute) shower head and head spray. In2aqua’s dropless shower head releases residual water after each use, diminishes deposit buildup, and eliminates bacterial contamination.

in2aqua shower systems are multi-function models, offering your choice of hand shower spray technologies. The powerful massage spray can exhilarate the body, and the Swirl technology with the unclog-gable spiraling hollow spray treats the skin in a circular motion, feeling like a rejuvenating waterfall. Other hand spray technologies include the rejuvenating Silk spray, as well as Airdrop^©, which operates quietly and saves water at the same time.

In addition to being a WaterSense partner, in2aqua has certified all its faucets to joint U.S./Canadian standards of mechanical safety, reliability, and durability. They are also certified lead-free and drinking-water safe by ICC-ES PMG.

For more information on in2aqua, visit in2aqua.com or call 800-257-6051.

The past few years have been good for contracting businesses, barring component availability and skilled labor woes. For anyone in the trades, operating a plumbing and mechanical company profitably looks different today than it did 20 years ago, but there are still plenty of similarities.

Joe Tull, 36, founded Straight Plumbing, LLC seven years ago, and feels as though he’s settled into a sweet spot. Right now, that includes running two trucks and focusing on Maryland’s Hartford County and northern Baltimore County. The company used to be bigger, but not necessarily better, according to Tull.

“I’ve always preferred quality over quantity,” he explained. “When I had more employees, I spent a lot of time going behind them and fixing their mistakes or shortcuts. Right now I have a fantastic apprentice, Robert Howard, who’s been with me four years. He’s always respected me and done things my way, which simply means not cutting corners. I’d hire 20 like him, if I could find them.”

Joe grew up working for his father’s plumbing company, but after a while, the two Tulls couldn’t see eye to eye. So Joe left and spent several years on the plumbing service crew for a large company before hanging out his own shingle in Jarrettsville, Md.

Specialization

“Specialization gives the people  . . . the opportunity to go further in any direction of study than any other human has gone before.” – Ryan North

“Service is what I knew best, and what I could build a reputation on most rapidly,” said Tull. “Service work also provides the greatest opportunity to solve people’s problems. The new construction side of the business is more volatile.  So I specialized in plumbing service, and as soon as I was up and running, I dug into hydronics to expand our offering.”

Today, 30 percent of Straight P&H’s work is hydronic heat. The rest is plumbing service, both residential and commercial.  Due to the rural nature of his territory and the presence of hard and harsh water, many of their service calls involve well pumps and water conditioning. A deep understanding of water quality has infinity improved Tull’s hydronic and plumbing work.

Forging relationships

 “Technology does not run an enterprise, relationships do.” – Patricia Fripp

Tull learned early in his career that relationships are critical to the success of a business. In addition to learning from his father, he had mentors at supply houses, rep firms and within his social circle.

“I had a lot to learn when I first started installing boilers” said Tull. “Jim Bull, at Thomas Somerville became a mentor. He has a wide range of heating knowledge and was always generous with that information.  He’d even stop at my jobs in the evening and set me straight if I was in a bind.”

Relationships are as important to Tull today as they were then, when he was still building his portfolio of experience.

“I try to be an information sponge and do my best to become an asset to the people who add value to my life,” said Tull. “Over the past three years, I’ve worked closely with the reps at ROI Marketing, specifically Dan Byrne, district manager, and Dave Raabe, sales manager. Those guys are never more than a phone call away.”

Byrne has known Tull for more than 20 years, but has only been his hydronic rep for about three years, after helping Straight P&H sort out some technical issues on a particularly challenging project. Tull installs their line of U.S. Boiler Company condensing and cast iron boilers, ComfortPro PEX, State water heaters and Webstone valves.  Some of that equipment comes through Jordan Mitchell, at Northeastern Supply, while some is sourced at other supply houses throughout the area.

“Dave and Dan rock,” said Tull.  “Their support, and the help I’ve received from the factory tech support at U.S. Boiler has been outstanding.  I’ve used other boiler brands with less success and non-existent customer service.”

Byrne and Raabe visit Tull’s jobsites a dozen times or so each year, often on the front end, to provide sizing assistance, system concepts, etc.

“What I observed when I first met Joe was a young guy that wanted to install stuff properly,” said Raabe.  “He’s very talented and his work is extremely professional, yet he’s humble and not afraid to ask for help.”

“I wish all our customers were like Joe,” added Byrne.  “He takes real pride in his work.”

Referral marketing

 “Courteous treatment will make a customer a walking advertisement.”

– James Cash Penney

“I left my previous job because I saw customers being taken advantage of,” Tull said.  “I don’t hard-sell anyone.  I present their options along with fair pricing and let them decide what they prefer.  I want customers for life.  If I’m fair and I do the job to the best of my ability, my customers become my salesforce.”

Tull doesn’t just talk the talk.  His 38 five-star reviews on Facebook are proof enough.  One review states, “Joe came to my house and fixed me up.  After I got estimates from other plumbers that were way too expensive, Joe fixed my old water treatment system without pushing me to buy a new one.  He simply stated ‘Please think of me when you decide to upgrade.’  And you bet your butt I will.”

Create value

“You don’t get paid for the hour.  You get paid for the value you bring to the hour.” – Jim Rohn

Straight Plumbing and Heating creates value as well as anyone in the business.  Homeowner Steve Shelley learned this when he first hired Tull to solve some minor plumbing issues.  Years later, when it came time to replace the home’s oil-fired boiler, Joe was his first and only call.

“Joe is very responsive, knowledgeable and thorough,” said Shelley.  “He doesn’t try to oversell, he’s happy to answer questions, and he’s never in a rush to get things done.  I didn’t have to think twice about hiring him to convert our home from oil to propane, which we did mainly for the energy savings.”

The home is heated by hot water fan coils, and the existing boiler used to provide DHW through a 40-gallon indirect tank.  Shelley estimates that the unit burned 800 gallons of oil each year, or roughly $3,200.

Tull buried a large propane tank in the yard, replaced the existing unit with a 200 MBH Alta Combi boiler, and sidewall vented the new unit.

The retrofit took place in June last year, giving Shelley nearly a year to calculate the energy savings that Straight Plumbing and Heating had provided.

“We used 400 gallons of propane over the winter, and I’m sure we’ve consumed a little more through the fall and spring for hot water,” he Shelley.  “With LP at $2.00 per gallon, we’re saving somewhere around $2,000 per year.”

Shelley also noted that the family used to run out of DHW quickly.  Now they can shower as long as they want and run multiple taps.

“We have all the hot water we need,” Shelley explained.  “We can’t smell oil in the basement anymore, and we don’t hear the boiler start up like we used to.”

“We have about a dozen Alta boilers in the field,” said Tull. “They work very well on LP.  Most of the installations in Hartford County are on propane. The Alta is also easy to clean, and access is fantastic because the side panels are removable.”

There’s another reason that Tull installs the Alta.  Much like other models in the U.S. Boiler Company lineup, the Alta is available at a variety of local supply houses, including Northeastern Supply, Thomas Somerville and R.E. Michel.

“When it’s cold and a customer needs heat, I can’t come up empty-handed on parts and product,” said Tull. “Having equipment that’s readily available is extremely important.”

Overcoming challenges

“A challenge only becomes an obstacle when you bow to it.” – Ray Davis.

Last heating season, Straight Plumbing and Heating installed 35 boilers. This year, only 20. He suspects the economy has something to do with that, but he’s certain there’s another reason.

According to Tull, many big HVAC companies are pushing homeowners toward inexpensive heat pumps. There are lots of “house flippers” in his territory, as well.  Typically, flippers install the cheapest heat pump on the market.

“I’m not talking about high-efficiency, low-ambient temperature systems,” he said. “I mean the cheap, undersized unitary systems. I’ve had homeowners call me after buying a house with a new heat pump, asking if I can install ‘a real heating system.’ Once winter hits, they’re uncomfortable and their electric bill spikes because the units constantly run on emergency heat.”

It’s hard to sell a premium system against a budget option when the customer doesn’t know the difference before signing the contract.

“I know it will all come full circle,” said Tull. “You only make that mistake once.  If I was trying to grow rapidly, I’d be concerned about it, but I’m happy with where the company is.  It’ll grow gradually.  We’ll continue solving harsh water problems and creating extremely comfortable heating systems.  If we do that and remain transparent with our customers, the company will continue to do well.”

DIYers are often resourceful when it comes to caring for their homes, but some home repair tasks require professional expertise to complete safely and correctly. Even what is thought to be simple plumbing jobs have the potential to turn into major, costly repairs if done incorrectly, so it’s best you hand off any, and all plumbing needs to a licensed plumber who has the training and experience necessary for successful execution. Here are some of the more common plumbing tasks homeowners should avoid doing themselves.

1.  Water Heater Repair or Replacement

Water heaters are complex machines, and attempting to repair one yourself can be dangerous. If your water heater is malfunctioning, calling a professional to safely diagnose the issue and recommend the appropriate course of action is best. The same goes for water heater replacement; be sure to leave it to the professionals to ensure a safe and successful installation. You must also know local building codes, as some require a licensed professional to install a water heater. The potential fines for noncompliance could easily outweigh the cost of a professional installation.

2.  Sewer Line Repair

Your home’s sewer line is responsible for safely transporting wastewater to the municipal sewer system, so any repairs or maintenance should be left to a licensed plumber. The job is often labor-intensive and can involve digging up your lawn, so it’s best to leave this task to the pros who have experience safely and correctly handling such a complex job.

Inspecting your drain lines, toilets, and other plumbing fixtures, you can look for signs of a sewer line issue. If you notice any backup or clogs, it’s time to call in a plumber. Other common signs of a sewer line issue include gurgling sounds from the drains, water pooling in the yard, and foul odors.

3.  Roof Leaks

Roof leaks can cause significant damage to your home’s interior and be time-consuming to locate and fix. While small roof leaks may seem like a do-it-yourself job, leaving this one to the pros with the expertise and tools necessary for successful waterproofing is best. A roof plumber Sydney will be able to identify any other potential causes for the leak, such as a faulty gutter or loose shingles. The cost of a professional roof inspection is typically much less than the cost of repairing water damage caused by an undetected leak.

4.  Gas Line Installation and Repair

Imagine trying to fix your gas line only to end up making a mistake and causing an explosion. This is why all gas line repair and installation needs should be handled by a licensed plumber who understands the risks associated with such a job. Gas lines can become damaged over time due to corrosion or may need to be installed when building a new home. Attempting either of these tasks yourself could have potentially dangerous consequences; leaving gas line repair and installation to the professionals is best.

5.  Dewatering

After a heavy downpour or a burst pipe, water can seep into your home and cause damage to the structure. A professional plumber has the tools and experience necessary to efficiently remove all standing water from the area and assess any damage that may have occurred.

This is an essential step in the repair process, as it helps prevent mold growth which can cause serious health issues for your family. A professional plumber can also advise on the best waterproofing solution for your home.

Regardless of your plumbing task, it’s important to remember that some jobs are too complex to tackle alone. If you feel ill-equipped or need help with how to proceed, it’s always best to call in a professional who can help ensure your safety and the project’s success. The cost of hiring a professional is often much less than the potential fines or damage you could incur by attempting the job yourself. You’ll have peace of mind knowing that the job was done right.