Podcast

The plumbing and HVAC company has used the format to promote topics within the skilled trades industry and tackle customer and employee concerns regarding home service 

When Rooter Hero Plumbing & Air, a plumbing and HVAC company serving residential and commercial locations in California and Arizona, launched its HeroTalk podcast in May of 2022, it hoped the format would give its experts a chance to talk directly to and with others personally affected by the skilled trades industry.

Now, with nearly 50 episodes and a year of episodes under its belt, its hosts have discussed everything from Rooter Hero cofounder and CEO John Akhoian’s life lessons to the traits of rockstar employees and managing customer expectations.

“HeroTalk has been a fanatic conduit to provide information, advice and hot takes to our audience,” Akhoian said. “We’ve tried to keep the topic list diverse while still discussing things that should appeal to both employees within the industry and to customers who are looking to learn more about skilled trades and what we do.”

The podcast features Rooter Hero Contact Center Manager David Powers and Social Media Coordinator Katherine “Kat” Conchas. Powers and Conches have already interviewed several company experts and given their opinions on a variety of thought-provoking topics, including “7 Cardinal Rules for Directors of First Impressions” and “Stacking Weaknesses (And Why You Shouldn’t Do That).”

“The goal of this podcast has always been to be both informative and entertaining,” Powers said. “We’ve made it our mission to keep the topics fresh and offer a new perspective on issues that most podcasts don’t provide. This way our discussions are always lively and hold the listener’s interest. After a year, we’re proud of what we’ve accomplished.”

The podcast airs every Thursday and is available on Apple Podcasts, Google Podcasts, Amazon and Spotify.

The latest ‘Hub On The Road’ road trip has the MH team visiting the world-class Oatey University where contractors from many trades can train on the many products Oatey manufactures for the pros.

Watch this and more of our HOTR series videos over on our YouTube channel: https://bit.ly/3T7gjKIHOTR

Thanks to everyone at Oatey for having us and showing us around the awesome facility at Oatey U!

Leading customer service training company coaches CSRs on ‘This Call May Be Recorded’

Zac Garside, pictured, hosts an episode of “This Call May Be Recorded” for Power Selling Pros.

During the show, Power Selling Pros Head of Marketing Zac Garside listens to customer service calls and discusses how the CSR could have improved the experience.

“Customer service calls provide a great opportunity to create repeat business, but oftentimes contractors don’t emphasize or realize its importance,” Garside said. “We want to change how home service contractors think about customer service because it can be a difference-maker when it comes to growing their business.”

“This Call May Be Recorded” airs live every Friday at 11 a.m. MST on YouTube and Facebook. From installation calls to conversations with callers who dialed the wrong number, Garside covers a variety of situations on the show.

“When we receive a call from a customer, it is the first and only time they give us their undivided attention,” said Brigham Dickinson, president and founder of Power Selling Pros. “In today’s digital world, booking an appointment can easily be done online, but the customer calls because they want the personal interaction. That is the perfect opportunity for contractors to build the relationship, which is why it’s vital for home service business owners to invest in the time to train their CSRs. It can take your company to the next level.”

To watch “This Call May Be Recorded” or submit your recorded calls to be on the show, visit http://powersellingpros.com/this-call-may-be-recorded.

For more information about Power Selling Pros, visit https://powersellingpros.com/.