Company’s ProTools™ App Recognized as a Top Boiler App of the Year Reinforcing its reputation for excellence in product design, Weil-McLain® was recognized for its exceptional manufacturing of HVAC technology in the 20th annual Dealer Design Awards Program sponsored by The Air Conditioning, Heating & Refrigeration (ACHR) News magazine. An independent panel of HVACR contractors acted Read more
ProTools App
Company’s ProTools™ App Recognized as a Top Boiler App of the Year
Reinforcing its reputation for excellence in product design, Weil-McLain® was recognized for its exceptional manufacturing of HVAC technology in the 20th annual Dealer Design Awards Program sponsored by The Air Conditioning, Heating & Refrigeration (ACHR) News magazine. An independent panel of HVACR contractors acted as judges in the contest that had more than 100 entries.
Weil-McLain’s ProTools™ App was the silver winner in the Contractor Services & Software product category, cementing its position as one of the top boiler apps of the year. The ACHR News is the leading trade magazine in the heating, ventilating, air conditioning and refrigeration industries, providing readers with coverage of energy management solutions, HVACR equipment and component selections, refrigeration, refrigerants and more.
“These awards give us a unique opportunity to recognize the outstanding research and development efforts that go into many of the products serving the HVACR industry and the awards issue gives our readers an opportunity to read about innovative installation and service solutions,” said Sarah Harding, publisher of The ACHR News.
“Weil-McLain is dedicated to helping spotlight contractors’ hydronic expertise and streamlining customer visits to provide clients with a premium and differentiated experience,” added Dave DeVries, director of product management with Weil-McLain. “This prestigious recognition bestowed upon our ProTools App is a testament to the remarkable skills of our software engineering team. We take great pleasure in being acknowledged in the services and software category and for developing one of the premier boiler apps of the year.”
Available for iOS and Android devices, the ProTools App allows contractors and other heating professionals to conveniently access information on Weil-McLain boiler setup, maintenance and troubleshooting. From reviewing fault codes for troubleshooting and accessing how-to videos to viewing product manuals and schematics, quickly finding parts and working virtually with Weil-McLain’s Tech Support team to problem-solve issues as they occur on the jobsite, the app has become a one-stop resource for boiler installation and maintenance. Technicians can also utilize the app’s connectivity with the ECO® Tec Series 2 residential gas boiler to access features that include a user-friendly dashboard, fault and warning lookup, software update options and a “clone to phone” setting that copies settings from one boiler to another to make installation easier.
Winning entries in the Dealer Design Awards were featured in the July 24, 2023, issue of The ACHR News, which is distributed nationally to over 27,000 HVACR contractors, wholesalers and distributors, and other industry professionals. For more information and further coverage, visit www.achrnews.com or www.weil-mclain.com.
Just in time for heating season, Weil-McLain® has updated its ProTools™ App with enhanced features to provide contractors and service technicians with the support they need to streamline customer visits and provide clients with a premium experience. Available for iOS and Android devices, the app now allows heating professionals to work virtually with Weil-McLain’s Tech Support team to Read more
Just in time for heating season, Weil-McLain® has updated its ProTools™ App with enhanced features to provide contractors and service technicians with the support they need to streamline customer visits and provide clients with a premium experience. Available for iOS and Android devices, the app now allows heating professionals to work virtually with Weil-McLain’s Tech Support team to problem-solve issues as they occur on the job site.
“Our goal is to continuously optimize this platform by adding additional features that make service technicians’ and installing contractors’ jobs easier – especially during the busy heating season period,” said David DeVries, Director of Product Management with Weil-McLain. “The new Site-Call video assistance opens new opportunities for service technicians to receive instant support from our Tech Support team.”
Service technicians who run into complications while on the job can contact Weil-McLain Tech Support for Site-Call video and receive immediate real-time assistance. After requesting support, they simply accept the call from Tech Support on their smartphone and share a live video of the issue they are experiencing on the job site. Tech Support will then highlight the issue on the service technician’s screen and propose corrective action to solve it.
“This new feature provides heating professionals with immediate access to our support team and also allows them the opportunity to learn new methods for troubleshooting, maintenance and boiler setup,” added DeVries. “As we prepare for what could be another colder than normal winter, we want to ensure service technicians have all the digital tools and knowledge they need to help expedite customer visits while providing homeowners a best-in-class service experience.”
The Weil-McLain ProTools App helps enhance service technicians’ hydronic expertise by putting a variety of Weil-McLain boiler product information at their fingertips. From reviewing fault codes for troubleshooting and accessing how-to videos to viewing product manuals and schematics and quickly finding parts, the app has become a one-stop resource for boiler installation and maintenance.
For more information on the upgraded Weil-McLain ProTools App, visit www.weil-mclain.com or download the app via the App Store or Google Play.