ServiceTitan

ServiceTitan joins the effort to slow the spread of COVID-19 by providing safety masks to contractors and Southern California hospitals

 ServiceTitan will donate 100,000 masks to hospitals and essential trade businesses as part of the global effort to slow the spread of COVID-19.

The company is donating 30,000 much-needed KN95 masks to hospitals in the Los Angeles area, including Glendale Memorial, Glendale Adventist, Mission Community Hospital and Centinela Hospital Medical Center.

ServiceTitan also recently made 70,000 surgical masks available to plumbers, electricians, HVAC technicians, and residential and commercial service professionals who continue to provide essential services to the public during the pandemic.

“This is a major contribution to the local fight against COVID-19,” said mayor of Los Angeles, Eric Garcetti. “ServiceTitan’s outreach to both health professionals and workers who are performing other essential services demonstrates their commitment to the community, to the industry they serve and to their public.”

ServiceTitan reached out to their community to find men and women in the trades who are in need of personal protective equipment (PPE) gear, and the masks have already begun shipping out to those in need. With over 70,000 masks the company has been able to help thousands of tradespeople and their communities stay safe.

“We understand that our mission to change lives starts in our own community in Southern California where we’re headquartered,” said Ara Mahdessian, CEO and co-founder of ServiceTitan. “Donating these masks is the most effective way we can do our part in this ongoing effort. We also wanted to address the particular challenges that the trades community is facing in this crisis. Technicians who are entering homes and businesses to provide essential services need assurance that they’re not putting their health, or the health of their customers, at risk. These masks will provide an important level of protection that will empower them and enhance their performance.”

The four hospitals recently received their masks, which have been made available to medical staff who are caring for COVID-19 patients. “The safety of our patients and our health care team is our top priority. Part of keeping everyone safe is ensuring we maintain a sufficient supply of PPE, including masks, gloves and face shields,” said Jill Welton, Glendale Memorial Hospital’s president. “ServiceTitan’s generous contribution to our hospital is appreciated and will help us keep our staff and community safe.”

The company’s mask donation is in line with its #TradesShowUp social media campaign — an effort aimed at highlighting the work home and commercial service professionals continue to do in the face of a public health crisis. Companies and individual professionals are encouraged to use the hashtag while sharing content that features how they’re staying safe and serving customers during COVID-19.

ServiceTitan, the world’s leading all-in-one software for home service businesses, unveiled two new products yesterday with the release of ServiceTitan Marketing Pro and ServiceTitan Phones Pro at its annual user conference, Pantheon.

ServiceTitan Marketing Pro and ServiceTitan Phones Pro are two new add-on products that ServiceTitan believes will take home services businesses to the next level. ServiceTitan Marketing Pro helps businesses on ServiceTitan leverage all of the homeowner and customer information they have inside of ServiceTitan so they can deliver hyper-targeted and personalized marketing campaigns. ServiceTitan Phones Pro helps businesses on ServiceTitan reimagine the entire phones and call booking experience so they can boost service efficiency and optimize every single customer interaction.

“Our customers have been able to deliver amazing homeowner experiences and grow their businesses with ServiceTitan, but many have the desire to reach even greater heights, and driving customer loyalty through frictionless, hyper-personalized interactions will help them get there,” said Vahe Kuzoyan, president and co-founder of ServiceTitan. “Our Pro products help them do just that, by empowering home services businesses to run their business like a pro at every part of the customer lifecycle, from phone call to payment.”

ServiceTitan Marketing Pro has pre-built, curated email content that has been tested by industry experts so that end-to-end email campaigns can be built out and automated in just minutes. Real ROI is tracked at every phase of the homeowner lifecycle and includes revenue attribution and email performance. With its Audience Builder feature, ServiceTitan Marketing Pro can triangulate around any customer information in ServiceTitan — like unsold estimates, aging equipment, and expiring memberships — and deliver automated, hyper-targeted emails to homeowners. Email, call and job performance data are combined to present a complete marketing campaign performance. “Each Marketing Pro campaign that we’ve done has generated at least 10 times more revenue than the money we spent on marketing,” said Tom Howard, president of Lee’s Air and an early adopter of ServiceTItan Marketing Pro.

ServiceTitan Phones Pro brings the entire phones and booking experience right into ServiceTitan, without the need for separate, disconnected tools. The seamlessly integrated phones experience boosts CSR efficiency by eliminating the need for clicking any call bubbles or reclassifying calls. Other features such as advanced reporting, real-time transcription and sentiment analysis allow users to have greater insight on homeowner needs.

ServiceTItan Marketing Pro and ServiceTitan Phones Pro together create the ultimate digital toolbelt to minimize friction at every step of the customer journey. By replacing the traditional phone experience, ServiceTitan Phones Pro eliminates the need for landlines with embedded VoIP technology, allowing for real-time coaching tools and actionable alerts to greatly reduce customer hold times and increase booked jobs. “Phones Pro saved us from bolting together multiple separate products and gave us an integrated system which has increased efficiency across the board,” said Steve Stewart of Southern Comfort Mechanical,  an early adopter of ServiceTitan Phones Pro.

“With these new Pro products, you really don’t need to be a digital marketer to market like a Pro, and you don’t need a separate phone system to book jobs like a Pro,” Kuzoyan said.

To learn more about ServiceTitan’s latest Pro products as well as its core platform, visit: www.servicetitan.com/marketingpro and www.servicetitan.com/phonespro.

Home services management software provider continues to build world-class executive suite with new chief revenue officer and vice president of worldwide sales.

Ross Biestman (left) and Rikus Pretorius (right)

ServiceTitan, the world’s leading all-in-one software for home services businesses, has appointed Ross Biestman as the company’s chief revenue officer and has named Rikus Pretorius as vice president of worldwide sales.

As CRO, Biestman will lead ServiceTitan’s high-performance revenue, marketing and field operations organizations. Since January of 2018, Biestman has served as vice president of worldwide sales for ServiceTitan and has seen the sales organization grow across the U.S. and Canada to meet the growing demand for automation in trade businesses. 

“This is a once-in-a-lifetime opportunity with an incredible company that I believe in wholeheartedly,” Biestman said. “Our mission at ServiceTitan is to empower home service businesses with an extraordinary technology platform that drives their success by helping them deliver outstanding service to their customers. Our best in class offering and strong culture have helped us build something truly remarkable.”

Before joining ServiceTitan, Biestman was vice president of sales for the Americas and the Asia-Pacific region for business software platform Lithium Technologies and a co-founder of the panoramic camera technology startup Stealth HD, which was acquired by Amazon. Biestman’s previous experience also includes Adobe Systems. He received his bachelor’s degree from the University of California, Berkeley, and earned a master’s from the University of Oxford’s Said Business School.

Pretorius joins ServiceTitan as vice president of worldwide sales to manage and continue building the field sales organization through ServiceTitan’s next phase of growth and customer acquisition. He previously served as the vice president of enterprise sales at Dialpad, a leading cloud-based communications platform, as well as in key sales and field operations roles at Lithium Technologies and Salesforce. 

“The home contracting industry offers so much opportunity for growth and modernization with technology,” Pretorius said. “But the personal impact ServiceTitan makes in customers’ lives is what’s truly inspiring. The company’s impressive growth is a reflection of the meaningful difference their product is making on the ground.”

“Ross and Rikus have impressive records of achievement in technology sales and management,” said Ara Mahdessian, CEO and co-founder of ServiceTitan. “They helped lead sustained periods of growth at proven technology companies, and they bring important experience with cloud-based subscription software to ServiceTitan. Most importantly, they understand the specific expectations and needs of our customers, and they’re passionate about delivering value and reliability to the hard-working men and women who depend on our service.”

ServiceTitan was founded by Mahdessian and Vahe Kuzoyan in 2012 when they discovered there were few software options to recommend to their fathers, both of whom were tradesmen. ServiceTitan raised more than $200 million in two rounds of venture financing in 2018, including a $165 million Series D, the largest venture round of a SaaS company in the history of Southern California. The company has more than 700 employees worldwide and more than 3,500 client businesses throughout the U.S. and Canada. For more information, visit www.servicetitan.com.