Smart Home

Organization aims to foster innovation and provide consumers with safer, simpler and more interoperable options for HVAC and other long-life appliances and systems in their connected home ecosystem

Trane Residential (Trane) and American Standard Heating & Air Conditioning (American Standard), two leading residential HVAC brands, today announced the launch of the Home Connectivity Alliance (HCA) with global manufacturers Arcelik, The Electrolux Group, Haier, GE Appliances and Samsung Electronics (Samsung) at Samsung’s pre-show Keynote address at the 2022 Consumer Electronics Show (CES). HCA will provide consumers with safer, simpler and more interoperable options for their larger investment, long-life connected appliances and systems, focusing on HVACs, TVs and appliances. Katherine Shin, Secretary at Home Connectivity Alliance and Vice President of Customer Experience for the Residential HVAC and Supply business at Trane Technologies, joined the CES Keynote to discuss Trane’s involvement as a founding alliance member and HCA’s collective commitment to building a more intuitive and seamless smart home experience.

Through HCA, Trane and American Standard along with other founding alliance members will set out to develop guidelines for Cloud-to-Cloud interoperability across long-life appliances and systems like HVAC that consumers use and rely on every day. The alliance’s efforts support compatibility across multiple manufacturers to provide consumers flexibility in purchasing multiple brand appliances and systems that will work together without being locked into a single platform or sacrificing privacy and data protection. HCA also aims to make consumer data more accessible to drive insights consumers can act on immediately that result in real savings and efficiencies.

“At Trane and American Standard, we continue to innovate and design residential HVAC systems and devices that are integral to the home,” says Shin. “For instance, our smart thermostats can automatically adjust temperature settings based on whether homeowners are at home or away or homeowners can adjust the temperature via the convenient app. Alternatively, they can grant our independent dealers access to remotely diagnose HVAC problems and order replacement parts in advance of an on-site visit. These smart home features offer both homeowners and dealers an invaluable layer of convenience and can reduce homeowner energy consumption and utility expenses while saving the homeowner and dealer time. However, our smart products and many other long-life systems on the market today collect a profound amount of data that must be utilized in a secure environment or otherwise risk consumer satisfaction and trust. Forming this alliance allows us to be the collective voice for home electronics data privacy, where we will agree upon industry standards to protect our consumers’ data so that manufacturers like us can provide even more energy-efficient products that build a more sustainable future.”

HCA invites other connected device manufactures to join, as members will have the opportunity to innovate, influence industry trends, share expertise across peers and become leaders in expanding the connected home ecosystem and in delivering simple and elegant consumer experiences. By collaborating with other standards organizations and governing entities, HCA will foster fair competition and drive innovation to provide consumers with the safest, most feature-rich and interoperable options in their connected home.

“Support from Home Connectivity Alliance member companies like Trane Residential and American Standard Heating and Air Conditioning gives us a strong foundation to deliver results,” said Yoon Ho Choi, President of Home Connectivity Alliance. “With first-hand knowledge of appliance manufacturing and an emphasis on consumer data privacy, we are well-equipped to integrate HVACs and other large systems to improve consumers’ experience in the home.”

To learn more about the Home Connectivity Alliance, membership benefits and how to join, visit www.homeconnectivityalliance.org.

Revamped and rebranded Nexia™ platform aims to streamline smart comfort experiences and complement Smart Thermostat offerings 

American Standard launches American Standard Home, a smart home integration platform that offers advanced HVAC system control and diagnostic features. Formerly Nexia™, the new integrated app will continue to give homeowners a secure, convenient method to manage their indoor comfort through a connected experience, while HVAC professionals can ensure their HVAC systems are optimized for performance.

American Standard Home integrates with several smart home platforms, including major voice control platforms, Google Home and Amazon Alexa, and is compatible with hundreds of Z-Wave devices. The most common use is connecting an American Standard smart thermostat to remotely update your temperature, apply a schedule, and automate your home comfort experience.

“As we look at the time we’ve spent indoors over the last several months, we know how important it is for our HVAC systems to create comfortable living spaces, while providing the convenience homeowners crave,” shares Mel Fox, Senior Product Manager Trane Technologies. “Innovative, user-friendly and practical, American Standard Home provides a seamless integrated experience for our connected homeowners.”

With homeowner consent, American Standard Home’s sister platform, American Standard Diagnostics, provides HVAC dealers with real-time alerts, remote access to update a homeowner’s system, and historical data to help extend the life of the HVAC system, resulting in a reliable homeowner experience. The American Standard Diagnostics platform prevents minor maintenance issues from turning into major repairs.

The American Standard Home app will be available for download from any smart phone, tablet, or computer through the App Store and Google Play. Download the application from your device or reach out to your American Standard dealer to learn more.

Homes are getting smarter as technology evolves, and devices like smart thermostats enable homeowners to create a perfect oasis inside their home while also lowering utility bills. As an HVAC expert, homeowners will look to you for guidance on choosing the right thermostat, so understanding the different variations and features of smart home technology is key.

To determine which thermostat will achieve a homeowner’s own personal degree of perfection, ask your customer these questions:

• How do you want to feel in your home?
  A homeowner may not know what device or equipment they want, but they do know how they want to feel in their home. Asking them to describe their ideal environment and how they prefer the air around them to feel will help you get a sense for their individual level of comfort.
• What do you hope to gain from having a smart thermostat?
  Is your homeowner looking for an easy way to control the temperature? Do they want to lower their energy bills or even-out the humidity levels in their home? Curate your smart thermostat recommendations around the homeowner’s greatest needs, which oftentimes are not mutually exclusive. Lennox’ iComfort S30 Ultra Smart Thermostat includes Allergen Defender, a feature that monitors and cleans the air in the home, and the ability to control temperature remotely from a smartphone.
• What level of control do you want over the temperature and air quality in your home?
  Some homeowners want to monitor their home temperature remotely any time of day, while others prefer to set the perfect temperature once and leave it alone. If your homeowner opts for the former, choose a smart thermostat that provides a granular level of control and extensive remote capabilities. For example, the iComfort S30’s Smart Away Mode uses GPS to detect how far away the homeowner is from the house and adjusts the temperature accordingly. On the other hand, Lennox’ iComfort E30 Smart Thermostat’s Perfect Temp feature allows the homeowner to set the desired temperature and the system will automatically adjust heating and cooling to maintain that setting. Identifying the homeowner’s perfect level of comfort is key to suggesting the optimal smart thermostat.
• Do you want a thermostat that is compatible with digital assistants?
  Some homeowners prefer to control temperature and air quality through a digital assistant. Lennox’ iComfort smart thermostats are compatible with assistants like Google Assistant, Apple HomeKit and Amazon Alexa to create the ultimate comfort experience.

Smart thermostats not only provide a wealth of benefits to homeowners, including decreased energy usage and control over temperature levels, but they can also improve how you work and interact with customers.

• Proactive troubleshooting. Oftentimes, smart thermostats will alert you when there is an issue with your customer’s HVAC systems. This allows you to proactively fix the problem, even before the homeowner is aware there is an issue. Through Lennox’ Dealer Portal, dealers can – when permitted by the homeowner – diagnose problems with the HVAC system and fix them remotely.
• Improved relationships with homeowners. Installation assistance and remote access provided by smart thermostats enable dealers to maintain and nurture relationships with the homeowner. Relationships are no longer one and done – you can be an ongoing resource for a homeowner with the touch of a button.
• Increased ease of installation. Smart thermostats don’t have to be difficult and time-intensive to install. For example, Lennox makes it easy through a four-wire installation with the S30 and E30. With faster and simpler installation, you can shift your focus to forming and nurturing long-lasting relationships with your customer.

Having a variety of options and capabilities allow both dealers and homeowners to find the ideal thermostat to meet their respective needs. Homeowners can surround themselves with perfect air, while dealers can provide higher levels of customer service. To learn more about how to help your homeowner find their perfect level of comfort, visit the Lennox website.

Guest Blogger: Sweta Hari is the Director of Product Management for Controls and Indoor Air Quality at Lennox International. She and her award-winning team are responsible for ideating, developing and commercializing products that improve home efficiency and honor Lennox’ commitment to healthy and comfortable air. With an intense focus on the HVAC dealer and homeowner’s customer experience in mind, Sweta and her team deliver industry-leading products that are recognized for their thoughtful design and overall functionality.