No job is too big or too small for trade contractor support. Whether you need help with a quick repair or a complex installation, there are plenty of experts out there who can lend a hand. The key is knowing where to look and how to ask for help. You know when you’re in the Read more
No job is too big or too small for trade contractor support. Whether you need help with a quick repair or a complex installation, there are plenty of experts out there who can lend a hand. The key is knowing where to look and how to ask for help.
You know when you’re in the middle of the job and you realize that there’s more to it than you thought. Or an issue comes up and you need another person in the trades to step in and support you to get it done. In this blog post, we’ll give you some tips on getting expert support when you’re on the job.
Before You Start the Job
The first step is to do your research. If you know what type of help you need, start by looking for businesses or individuals who specialize in that area. For example, if you’re a plumber who needs help with an irrigation project, you’ll want to find an expert in that field. Once you’ve compiled a list of potential options, take some time to read reviews and compare pricing. This will help you narrow down your choices and find the best option for your needs.
Another important consideration is your timeline. If you have a tight deadline, make sure to communicate that to the expert you’re working with. If you need to get out mobile welding services then you’ll want to arrange that ahead of time to support your job. This will help them plan their work accordingly and ensure that they’re available when you need them.
Asking for Help
Once you’ve found the right expert for the job, it’s time to reach out and ask for help. The best way to do this is by being specific about what you need assistance with. When possible, include as much information as possible so the expert can give you an accurate quote.
It’s also important to be clear about your budget. This will help the expert determine whether they’re able to take on your project within your specified price range. If not, they may be able to suggest alternative solutions that fit within your budget.
How to Find the Right Person
No matter how experienced you are, there are always going to be times when you need a little help on the job. Whether it’s a tricky installation or a last-minute change order, it’s important to know where to turn for expert support. Here are four places you can go for help when you’re on the job.
1. The Internet
Whether you’re looking for installation tips or troubleshooting advice, chances are good that you’ll find what you’re looking for online. There are plenty of forums and chat rooms where trade professionals can ask questions and get answers from their peers. In addition, many manufacturers and suppliers offer online support services.
2. Trade Associations
If you’re having trouble finding the information you need online, your next best bet is to contact a trade association. These organizations represent professionals in all sorts of trades, and they can often provide members with access to experts who can offer advice and answer questions.
3. Local Suppliers
When all else fails, your local supplier is always a great resource for expert support. These businesses depend on repeat customers, so they’re usually more than happy to help out with installation issues or other problems you might be having. In addition, many suppliers offer training courses on the products they sell.
4. The Manufacturer
If you’re still struggling to find the answers you need, your last resort is to contact the manufacturer directly. Many manufacturers have customer service representatives who are familiar with their products and can offer helpful advice. You may also be able to find helpful information on the manufacturer’s website.
Calling in the Experts
Getting expert support on your next job doesn’t have to be difficult—just follow these tips! With a little research and planning, you can find the perfect individual or business to lend a hand with even the most complex projects. So don’t wait—get started today and rest easy knowing that you have the support you need to get the job done right.
No matter what kind of problem you’re having on the job, there’s an expert out there who can help you solve it. By turning to the internet, trade associations, local suppliers, or the manufacturer, you should be able to get the answers and information you need to get the job done right.
E-commerce solutions for the kitchen and bath industry are crucial for contractor suppliers. The right online solution must combine the complexity of business-to-business with the ease of consumer simplicity. It can enhance, develop and support customer relationships. But it involves the relentless pursuit of the exact mix of data, technology, training and support. In the Read more
E-commerce solutions for the kitchen and bath industry are crucial for contractor suppliers. The right online solution must combine the complexity of business-to-business with the ease of consumer simplicity. It can enhance, develop and support customer relationships. But it involves the relentless pursuit of the exact mix of data, technology, training and support.
In the end, it preserves old-school relationships, adds a new-school solution and becomes a tool to spur new business.
A Rich History of Relationships
Contractor supply has historically been a relationship business. Customers go to the supply house and develop face-to-face relationships with staff, who become more than just order-takers.
Tailoring the right online solutions for customers can maintain that personal touch and help everyone get their jobs done faster.
What Customers Want
Distributors are adapting to a changing buyer profile that expects online services – from requesting and checking quotes, to reviewing local inventory and pricing in real time, to placing orders quickly for scheduled delivery.
But e-commerce systems and personnel can do more than help current customers. They can help win new business.
E-commerce is more than just creating a shopping cart. It’s a complete digital transformation.
A Complex Transaction
It’s critical to get input from both customers and from every level of the supplier organization. At MORSCO, we listen closely to customers, as well as our inside and outside sales teams, operations, accounts payable and other internal stakeholders. All these parties must help develop the solution and train customers afterward. It becomes everyday business, not just a one-time project.
Keep it Personal
Even with stakeholder input from all levels, e-commerce can still seem impersonal. But with support from the staff at the local branches – particularly inside sales – and with communication from local contractors, the face-to-face support will remain. Orders and follow ups should go through the local branch – not a call center – so customers know they are still dealing with suppliers at the local level who understand their needs.
The right online solution also frees up time for the outside sales staff. With advanced features, like easy-to-use custom pricing and quoting tools, the outside team can better support new and potential customers. Instead of tracking down invoices and delivery slips, outside sales reps can leverage digital platforms to spark better conversations with customers, bringing sophistication to a centuries-old industry.
Suppliers in the kitchen and bath industry, meanwhile, can continue to serve as personal consultants, troubleshooters and more, all in a face-to-face capacity. That provides better, faster service, while maintaining an unmatched level of local, personal support for customers.
Benefits for Vendors
E-commerce sites can also serve as a vendor’s marketing tool, salesperson and cashier. Benefits include:
- Mobile solutions like phone and tablet access that help customers search for products and inventory at the local level and place orders anywhere, anytime, including on job sites.
- The ability to increase customer reach and become the preferred online vendor for customers.
- Increased sales and loyalty with existing and new customers.
The Right Solutions
So what does it take to offer world class e-commerce? Solutions that:
- Help people get jobs done more efficiently, freeing talent for higher-value tasks. Viewing and paying invoices can now be done online, much more quickly, and at the customer’s convenience.
- Allow access anywhere from desktop computers to job sites through mobile phones. Offer technical documents, catalogs, component and accessory information, as well as substitute items and recommendations.
- Include side-by-side input from customers and support from employees.
- Invest in training for all sales and branch staff, ensuring the face-to-face support can be seamless and add value.
- Offer support that involve local branches, which are critical for both your customers and your employees. Be sure users know the types of support offered and that support tickets are addressed quickly and completely.
- Leverage technology: Power your digital customer experience with top-tier e-commerce, search, marketing automation, analytics, and data platforms. At MORSCO, this gives customers the 24/7 access they need, increases our ability to make complex online transactions that vary by a customer’s needs and creates the customer value that goes beyond the online shopping cart.
E-commerce solutions must remember the importance of the long-standing relationship nature of the business. It’s an exciting time for those who can adapt.
Darren Taylor is a digital transformation marketing executive with a rare combination of market-centric strategy formulation skills, Fortune 500 operational experience, and a track record for driving commercial growth in early stage and large corporate environments. He currently serves as CMO for MORSCO, a leading U.S. distributor of commercial and residential plumbing, waterworks and HVAC, with branches and showrooms across the country. Taylor previously served as Director of e-commerce Strategy & Integration at W.W. Grainger, spearheading the company’s digital strategy and execution. Under his leadership Grainger became one of the top 15 eRetailers in the U.S. Taylor also serves as an Adjunct Professor in Northwestern University’s Masters of Information Technology Program and is a keynote speaker at many industry events such as CMOSummitt, DX Summitt and B2B Online. He also has be featured in INC. magazine and leadership books.