On April 20th, Watts Water Technologies had their grand opening of the Watts Works Learning Center, a state-of-the-art facility where customers, distributors, sales representatives, and others can obtain hands-on experience with the Company’s plumbing, HVAC, and water quality products and technologies. The 12,000-square-foot facility includes configurable classrooms, demonstration labs, and working mechanical rooms that showcase Watts products in action.
In an interview with Plumbing Perspective, Robert J Pagano, Jr., CEO of Watts Water Technologies, discussed the Watts mission to provide contractors the tools necessary to provide the best value and service to their customers. “Our world-class learning facility is just one component in our ongoing investment in our customers,” said Robert J Pagano, Jr. “Through the Watts Works learning program, we are providing customers the opportunity to enhance their skills and knowledge of a broad range of plumbing, HVAC, and water quality products. In our comprehensive classes led by professional instructors and in hands-on demonstration labs, customer will be able to enrich their professional skills.”
Based at Watts headquarters in North Andover, MA, the Watts Works Learning Center is the Company’s flagship facility in an enhanced learning program that includes venues at other Watts Americas locations. Through the program, courses in four categories will be offered: pressure regulation & control, HVAC (hydronic and electric), cross-connection control, and temperature regulation & control.
Contractors will receive hands-on demonstrations of the entire Watts product portfolio including both residential and commercial products. Contractors will be able to take products apart and put them back together again for improved installation skills and proper diagnostics on service calls. The new Learning Center will include four dedicated industry specialists to help train and educate contractors daily. “Our products have specific specifications to work effectively so this will help give contractors tools to be successful in their installations.” Said Pagano.
The grand opening was celebrated with a tour of the new facility by more than 450 guests, including customers, sales representatives, associates, and invited guests.
Contractors are encouraged to work closely with their local Watts representative for more information or to schedule training at the new Watts Works Learning Center.
Watch video of the Watts Grand Opening ribbon cutting.
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The Watts Water Learning Center officially opened with a ribbon-cutting ceremony. From left, Watts Water Technologies executives Tim O’Neil, SVP and Director of Operations; Chris Jamieson, VP Marketing; Peter Parsons, Training Manager; TJ Pearce, VP Finance; Timothy P. Horne, Director Emeritus; Todd Trapp, CFO; Bob Pagano, CEO; Munish Nanda, President, Americas and Europe; Debra Ogston, CHRO; Roberto Vengoechea, Backflow and Valves Platform Leader; Andrew Windsor, VP Sales – Americas; and Per Thanning Johansen, Global Drains Platform Leader.