Featured Articles

By Donnie Hornback

I had always envisioned my son taking over my company after me. As parents, we dream of watching our children prosper in their careers and want to do whatever we can to help them succeed. When you own a business, having them follow in your footsteps seems like the perfect way to ensure their success.

I saw my company, Hornback Plumbing, as a way to create a family legacy. When my son Jesse began working with me, it filled me with immense pride. Seeing my career and business becoming something we could share together was thrilling and exactly what I had hoped would happen. Soon, I could hand the reins over to him and step away.

What I didn’t consider is that this may not have been what he wanted.

Jesse had been working to impress me. He started taking on responsibilities he thought I wanted him to take on and shied away from different sectors of the company where his interests truly lay. He was working hard, but that’s all I could see; I didn’t realize that his heart wasn’t in it.

In 2022, after several conversations with Jesse, I decided to sell the company to Leap Partners. But it wasn’t until months later that Jesse confided in me that he had been overwhelmed by the idea of succeeding me. The sale came as a relief for him and ended up changing both of our lives for the better. Since the sale, I’ve been able to watch him become independent and flourish in his career — freed from the burden of my expectations.

It was an eye-opening moment for me and allowed me to gain perspective on the things I learned about the special nature of working so closely with one of your children.

Collaboration is vital

Working with your children in an intensive industry like plumbing can create a working relationship that’s overbearing for them. You can’t just move the same parent-child dynamic into business and expect it to work. Make sure you keep an open dialogue and create an atmosphere of collaboration. Being stubborn with your own ideas all the time won’t work. There are likely times when they might know better than you.

I remember one instance when Jesse was adamant that we needed a heavier truck to pull an excavator. While I disagreed, I trusted his judgment, and it turned out he was right. It was the perfect truck for that project and is one that will continue to benefit our company for years to come.

Failure can be good

I found one of the hardest parts of working so closely with your children is letting them learn from their mistakes. As parents, it’s instinctive to protect them; but they must have the freedom to learn on their own and make their own mistakes. Don’t throw them to the wolves, but minor setbacks can be perfect learning opportunities. Sometimes, failure is the best way to reach success.

Above all else, trust them

The best advice I can give is simple: Trust your kids. Understand that what you want might be entirely different from the path they see for themselves. After hearing Jesse’s relief about the sale, I realized how essential it is to have a transparent relationship when working with your children. I didn’t have this kind of relationship with him before, and now I can see this had been stifling his personal development.

It’s OK for them to not want what you want. Finding a partner like Leap that helped us walk through these challenges, while supporting our company, was such a relief. They helped our company through the transition and provided support for us along the way.

Since the acquisition, I have seen Jesse prosper in his career. He’s found his passion within the company without having the pressure of becoming the boss and can now pursue his own career path.

Stepping back from what I wanted allowed my company’s legacy to remain intact and alleviated the pressure on Jesse. Now, with the help and guidance of Leap Partners, he’s in a position where he can truly thrive professionally — in the way he wants to. And I’ve never been prouder to be his father.

Author Bio: Donnie Hornback is the general manager of Hornback Plumbing, a member of the Leap Partners family, operating in South Central Kentucky. He started the company in 2005 and has since expanded his services to include more than 20 home services associates, including his son Jesse. 

Xylem, Chris Long Foundation’s Waterboys initiative and Water Well Trust partner to ensure reliable water supply for local Richards family

Brett, Paula and their son, Chaz Richards will have secure access to safe and reliable water, thanks to a recent collaborative effort between Xylem Inc., the Water Well Trust (WWT) and Waterboys – a charity initiative founded by two-time Super Bowl Champion, Chris Long. As part of the project, the family received a comprehensive upgrade, including all necessary equipment and installation required for drilling a new well and building a pump house. Additionally, project partners worked to update the property with fresh mulch and a new coat of paint. Donations from local distributor Warren Pump & Supply Co., well driller and pump installer Mount Water Well Drilling, as well as The Vinyl Institute who donated PVC piping material, rounded out the project and were instrumental to its success.

“We’ve known the Richards family for years and I’m glad we can help them during this challenging time. Our goal is to ensure they have plenty of good, clean water in their home, so they won’t have to worry about water issues anymore,” said Todd Mount, Mount Water Well Drilling. “I think this project will be a blessing for their family, and it’s a blessing for us to be able to help. One of the things I love about this business is that we’re always helping someone get good water in their house, no matter what the situation is – that’s what we do.”

​Since 2008, the Richards family has faced severe water shortages due to a low water supply in their well and an outdated casing. Plans to replace the defective well were put on hold due to unexpected medical issues for both Brett and Paula. This left the family struggling with basic needs, limiting showers to just three minutes, not using their washer for five years and barely using the tap. As the water supply continued to worsen, caring for up to four foster children became increasingly challenging, with even flushing the toilet becoming an issue at times.

“Our family has struggled with low water resources for years, adapting to a lifestyle that many wouldn’t imagine—from taking quick, military-style showers to timing our laundry days carefully. When we got the call about this project moving forward, it was an incredible blessing,” said Brett Richards, Water Well Trust beneficiary. “The thought of finally being able to turn on the water and enjoy a proper shower or even consider a garden in the future is overwhelming. We’re truly grateful for this opportunity to improve our daily lives.”

​“Providing clean, reliable water to families like the Richards is at the heart of what we do. Every family deserves the peace of mind that comes with knowing they have sustainable safe water in their home, and we’re honored to be a part of making that a reality,” said Chris Long, 2018 Walter Payton Man of the Year Award winner and founder of the Chris Long Foundation.

The Richards family’s well upgrade marks the 19th HometownH2O project, an extension of the Chris Long Foundation’s domestic water initiative working alongside WWT and Xylem to provide clean, sustainable water to communities in need. Water scarcity issues currently leave more than 2.2 million Americans without access to clean water, making this joint effort between Long, his Foundation’s Waterboys initiative and Xylem a vital resource for families across the country.

​“We are incredibly proud to be part of this impactful initiative for the Richards family. By providing them with a new well and pump house, we’ve been able to address their critical water needs and offer a renewed sense of stability,” said Susan O’Grady, senior director of marketing, building services and agriculture, Xylem. “This project exemplifies our commitment to delivering innovative water solutions and underscores the significant impact that secure access to clean water can have on a family’s quality of life.”

Xylem, in conjunction with its Goulds Water Technology brand, is engaged in regular water well initiatives to provide secure water access to rural areas, striving to increase public awareness of the challenges surrounding lack of water access. For more information about the Chris Long Foundation’s HometownH2O projects, visit waterboys.org/hometown.

Welcome to our exclusive weekly update where every Friday we bring you the lates industry news, products and what’s trending on social media.

Written by Chris Carrier, RWC Senior Marketing Director

The shortage of plumbers our industry is dealing with has become so serious, it’s making​ headlines in the business world. An article in Bloomberg Businessweek’s March 2024 issue puts​ the problem in a national context: “America’s Plumber Deficit Isn’t Good for the Economy.” The​ article elaborates with a slew of stats that back up this subheading: “Young people are shunning an occupation that’s physically demanding and sometimes dirty, though well paid.

While the labor shortage isn’t new to those who have been in the industry long, it’s worth exploring the main cause of it and ways to get more people into the trade right now.

Understanding the plumbing recruitment crisis: The age factor

Age plays two roles in the plumber shortage. A large portion of the current plumbing workforce is nearing retirement age, and recruiting young people into plumbing is proving difficult. Although the recruitment pipeline is leaking at both ends, the jobs are there for the taking, with plenty of new opportunities opening. The latest data from the U.S. Bureau of Labor Statistics (BLS) projects there will be nearly 43,000 job openings for plumbers, pipefitters and steamfitters each year through 2032. These jobs mostly result from the need to replace workers who retire, change occupations or leave the workforce.

Knowing plumbing is one of the steadiest industries, how can plumbing business owners stay staffed with good plumbers? The truth is that it’s going to take some convincing.

Repairing the leaky recruitment pipeline through education

If you run a plumbing company, the most concerning consequence of the labor shortage is the challenge of keeping enough good plumbers on your team. In the skilled trades, recruiting hinges on educating recruits. Raising awareness of opportunities is foundational. Many young Americans are simply unaware of the specialty options, job security and earning potential in plumbing. As an industry, we must invest more resources in promoting the plumbing profession. Just ask Mark Brown, a Philadelphia high school plumbing program instructor.

“There are so many people in our country who struggle with finding a suitable career path for them, and I believe it’s due to lack of exposure to career choices such as plumbing,” Brown said. After telling young people an opportunity exists, we need to convince them to explore it. To be persuasive, explain why plumbing is an excellent career option. Then dispel the myths and be open and truthful about the hard parts. Any recruiting efforts—whether joint or solo, online, printed or spoken—should start by selling the benefits, including:

Job security and stability

When you need a plumber, it’s rarely optional. Plumbing is an essential service with consistent demand, providing long-term job security and protection against economic downturns. For example, when the COVID pandemic put millions out of work, plumbers stayed on the job with a steady income.

“I was really nervous when COVID hit,” said Clint McCannon, owner of Cannon Plumbing in Braselton, Georgia. “I didn’t know what was going to happen. Our numbers were up over 35%, and it didn’t slow down. It sped up. Even when the economy is going down, if it’s something they can’t handle on their own, they’re going to call you.”

Given the plumber shortage, it’s highly unlikely that this career benefit will change anytime soon. Even as technological advances disrupt other trades, in plumbing, new technology tends to make the work easier rather than displacing the workers.

High earning potential

Plumbers enjoy competitive wages, and many have opportunities for overtime and bonuses. Their extent varies depending on the employer and specific job role. Even without pursuing overtime or bonuses, plumbers can enjoy a financially rewarding career free from the burden of student debt.

A high school diploma or equivalent is the standard education requirement for starting paid training or trade school. The BLS lists the 2023 median pay at $61,550 per year ($29.59 per hour), up from $60,090 in 2022 ($28.89 per hour), with plumbers at the high end of the spectrum earning a six-figure salary.

Geography greatly influences earnings, with average wages varying by state, based partly on the cost of living. According to Consumer Affairs, Illinois ranks highest with an annual average wage of $88,000, while Arkansas is at the bottom with plumbers earning $47,000 on average. Nationally, the top 10% of wage earners made more than $101,000 annually, and industry wages have been climbing steadily since at least 2012.

Paid training as an apprentice plumber

You don’t need any prior experience to start training to become a plumber, and once you apply for and secure an apprenticeship, it’s paid training on the job. Vocational-technical schools and unpaid pre-apprenticeships are the most common routes people take before getting on-the-job experience.

Choosing a paid plumbing apprenticeship over attending college with an unpaid internship can be a game-changer. With an apprenticeship, you’re earning money from day one while learning a valuable trade, rather than racking up student debt. You earn hands-on experience, real-world problem-solving skills and a direct path to a rewarding career in a high-demand field.

Apprenticeships also provide a structured learning environment where mentors are invested in your success, ensuring you gain both practical knowledge and industry credentials. For anyone looking to build a stable and prosperous future without the financial burden of college, a paid apprenticeship offers a practical and lucrative track.

Career advancement opportunities

The plumbing profession also offers clear pathways for advancement, including opportunities to become a well-paid master plumber, start your own business or move into management roles. After finishing a plumbing apprenticeship, career advancement in the U.S. plumbing industry typically follows a structured path.

First, you become a journeyman plumber, gaining more responsibilities and independence. With experience and further certification, you can advance to a master plumber, which opens doors to higher-paying jobs and leadership roles. Any apprentice can become a master in this trade if they’re dedicated, and it pays to work your way up. An HR technology company called PayScale reports that in 2023, the median pay of a master plumber went up to $82,700—a jump of 21% from 2022.

Some plumbers eventually become contractors or specialize in areas like pipefitting, leading to even more career opportunities. Some of the most profitable plumbing businesses are owned or managed by plumbers who started as apprentices. Lesley McGlenen owns and operates Pipe Wench Plumbing & Heating in British Columbia, Canada.

“I got a lot of experience as a young apprentice,” she said. “Most of the time, I was the only apprentice at this company, so I got to work under three skilled journeymen who did different parts of the job. Depending on who I was working under, I learned different techniques.”

Successful franchise owners like Lesley can expand their businesses, creating a comfortable income and good jobs.

Job satisfaction and community impact

Plumbers play a vital role in maintaining public health and safety. Being an essential part of your community’s workforce provides a sense of pride and fulfillment for those who appreciate making a tangible difference in people’s lives, homes and workplaces.

“When you leave, you’ve fixed their problem, you’ve made their day. That’s a good feeling inside,” said Kim Yeagley, owner of Gold Canyon Plumbing in Gold Canyon, Arizona. Despite the occasional dirty conditions, the satisfaction of solving problems and providing essential services to your community is genuinely rewarding. And like other skilled trades, plumbers take pride in their craftsmanship and enjoy building something from scratch. As a plumber, you can also choose to prioritize family and personal time.

“I don’t live to work. I work to live,” said Russel Sweeney, owner of Sweeney Remodeling and Plumbing in Jacksonville, Florida. “Through the years, I’ve learned that there is a necessity for work-life balance.”

Flushing fears and reconfiguring perceptions of plumbing

While there are many benefits in plumbing, there are still a lot of misconceptions and valid concerns that must be addressed in recruitment, including:

Physical demands

Don’t sugarcoat it. Plumbing is physically strenuous, often involving heavy lifting, strong tool work, awkward positions and repetitive movements. But desk jobs aren’t for everyone either. Plumbing can be a great career fit for people who love working with their hands. Former plumbing apprentice Anna Pearson said an office job just wouldn’t suit her.

“Forty hours out of my life every single week, being stuck in a cubicle, it’s just my actual nightmare,” she said.

Modern equipment helps with the physically challenging aspects. Advancements in technology and tools have made most tasks easier and more efficient than in decades past. For example, push fittings like SharkBite Max make it easy for new plumbers to start repairing and reconfiguring pipes with minimal instruction, performing smaller jobs in just minutes. They also help plumbers get in and out of tight or uncomfortable spaces more quickly so they can put minimal strain on their bodies.

Safety and working conditions

The job sometimes involves working in dirty and confined environments, which can be unappealing or seen as hazardous. Fortunately, plumbers of all types get paid to earn comprehensive safety training through their certifications that prepare them to handle potentially dangerous job site situations safely. Plus, safe working conditions are required by law. The Occupational Safety and Health Administration (OSHA) enforces federally mandated safety standards that plumbing employers must comply with, which apply to both service and commercial plumbers. Employers provide all the necessary protective gear and equipment to ensure safety and comfort on tough jobs, including water-proof gloves, knee pads, safety glasses, hard hats and respirators.

Serious injuries are very rare for plumbers, pipefitters and steamfitters. Nonfatal injuries are also exceptionally rare for both residential plumbers and commercial plumbers who work on new builds, even though working in people’s homes is generally considered safer than plumbing on a construction site. In 2022, BLS data shows that out of 865 reported fall injuries, including slips and trips, only 27 involved plumbers (3%). The BLS lumped plumbers in with HVAC contractors. This group had no reported injuries that year from exposures to harmful substances or environments, and no injuries caused by contact with objects or equipment.

Social stigma and perception

The reality is that many college graduates have student debt and still earn less than the plumber they call to fix their toilet, but there’s a strong societal push toward college degrees in high school, leading many young people to overlook the trades as they’re considering a career path. In the absence of hard facts, students often view trades like plumbing as a less prestigious career compared to white-collar jobs.

However, plumbers earn competitive salaries with excellent job security because they’re essential to our homes, businesses and critical infrastructure. Remind recruits that this trade offers opportunities for entrepreneurship and a stable, upward career path, with the added satisfaction of helping people every day. Another perk is that you can live almost anywhere and still have excellent job prospects.

Job security concerns

Some mistakenly perceive plumbing as less stable compared to careers in rapidly growing tech and service sectors where layoffs are actually far more common. Layoffs are very rare in plumbing, even during recessions, and the labor shortage shows that’s unlikely to shift.

“It’s a very recession-proof job,” Sweeney said. Research firm IBISWorld reports that “constant demand keeps direct competition low.” Industry analysts expect a steady demand for plumbing services in new construction, and IBISWorld states that “refurbishment and maintenance of aging plumbing systems have remained steady streams of income for independent plumbers and companies alike. This will not change in the near future.”

If you encounter stability concerns as you do outreach, set the record straight and back it up with facts. The U.S. Department of Labor provides a helpful resource with its Occupational Outlook Handbook for Plumbers, Pipefitters and Steamfitters. This periodically updated handbook answers every question a plumbing recruit is likely to ask.

Training requirements

Extensive apprenticeships and on-the-job training can deter those looking to enter the workforce quickly. Plumbing apprenticeships can indeed last up to 5 years, but they allow you to earn a living while gaining hands-on experience in the field, providing valuable training without the high costs of a traditional degree.

Another option is vocational-technical programs that fast-track your plumbing career, offering practical skills, recognized certifications and employment immediately after graduating.

Take advantage of the facts

Whether it’s educational social media videos, partnering with trade schools or hosting open- house demonstrations in your community—whichever format, strategy or platform you choose for your recruiting efforts—take a fact-based approach. Reality is your ally in persuasion. With excellent job prospects and rising pay, it’s a great time to join the plumbing profession, and having the facts on your side can make recruiting a little easier. Take it from Pearson.

“I researched it for a few days, I saw nothing but good things,” the former plumbing apprentice said. “And so, I decided to go ahead and take the plunge.”