Reverse logistics is becoming an integral part of operations for manufacturers, distributors and service providers to minimize lost revenue when moving products, parts and sub-components back into inventory. Recent Statista research shows that goods returns cost $246.3bn per year in North America and must span customers, service organizations, supply chains, receiving departments and even a Read more
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Reverse logistics is becoming an integral part of operations for manufacturers, distributors and service providers to minimize lost revenue when moving products, parts and sub-components back into inventory. Recent Statista research shows that goods returns cost $246.3bn per year in North America and must span customers, service organizations, supply chains, receiving departments and even a repair depot operations or subcontractors. In order to minimize lost revenue, organizations need to assess their approach to reverse logistics.
Here, I outline three common reverse logistics scenarios. If these ring true then it may be time to evaluate whether your reverse logistics strategy is costing you time, money and customer satisfaction.
- Do you deploy technicians and support assets in the field?
The field service process alone includes multiple reverse logistics steps. The technician pulls a component out of a repairable piece of equipment at the customer site and replaces it with a part out of his truck inventory. In a situation where the technician does not have a spare part and cannot, an inventory order will need to be placed. The field technician will need complete visibility of whether the part is under warranty or if the customer is entitled to special pricing as a result of a contractual commitment.
Without an integrated end to end service platform, you would be relying on a technician to communicate with separate field service, reverse logistics, warranty management, contracts and installed base systems to get the answers he or she needs.
Obviously, some type of communication between field service and reverse logistics software is necessary if only to prevent losing track of parts or components pulled from customer equipment in the field. But in these situations, there needs to be a seamless way to track whether or not the part is going to be repaired, who owns the item as it enters the reverse logistics process, whether the part, or repair, is billable, and then the part must be tied with a return materials authorization (RMA) through the original field service order.
Regardless of whether an environment is focused entirely on reverse logistics or in the field, companies expect their software platform to handle knowledge transfer. A technician in the field should be able to access tutorials on various repair processes, which in turn makes those with less experience more productive while increasing first time fix rate. Reverse logistics software can now embed in the workflow detailed videos designed to walk a worker on the repair bench in the workflow. The result – increased productivity and putting knowledge into the hands of technicians where and when they need it.
- Do you rely on an intricate supply chain?
In most organizations, the reverse logistics process can be delineated by new product and after use returns. In an after-use environment, the reverse logistics process involves multiple stakeholders, and this means that a software product used to manage this value chain must encompass all, not some, of these stakeholders. Here’s why.
The customer service department generally authorizes the service and repair work through the call center, or increasingly, digital customer portals, chatbots or even social media.
If a replacement part is due for shipment, the customer service representative will check inventory availability, and may have to contact purchasing. If the product replacement requires a build order, the customer service representative may have to involve manufacturing or supply chain departments. If the defect is to be received for repair, logistics will be engaged to receive the defect and route it for repair. Each of the stakeholders has a role to play, and each has their specific process to follow. This gets even more complicated when there is a field service component to the reverse logistics process.
Throughout this process, there is a set of rules that must be followed. These rules cover everything from the asset or product itself, which parts are sent to which repair facility or depot, whether the part is covered by warranty or contract entitlement, whether a customer has a replacement for the part in inventory or whether you need to ship one and much more. Clear communication, beginning with the task of defining processes and ensuring that the correct business process is followed, maybe with configured workflow, is very difficult without some enterprise reverse logistics and repair software. Check yours out.
- Are you outsourcing elements of your field service operations?
Combining reverse logistics with field service is challenging enough when you are relying on your own employees. But more and more organizations now outsource field service work to subcontractors for specific tasks or in times of peak demand. Subcontractors introduce several new logistical steps into a reverse logistics process. Reverse logistics software needs to account for multiple subcontractor types, and reimbursement policies in order to manage the complex situations caused by sub-contracting.
First, in order to delegate tasks to a subcontractor, you need to establish their availability given the time constraints and ensure they have the parts and expertise needed for the job. The contractor must provide a not-to-exceed cost figure, receive a purchase order and perform the work.
But what if the subcontractor removes a part from a customer’s equipment for return? This is where things can get very, very complicated. If they replace part A with part B, what happens to part A? The subcontractor may send an invoice and want to get paid for the part they used out of their inventory. Depending on the arrangement you have with the subcontractor, they may get paid for the new part only when you receive the returned original part. Or, if we have a stronger relationship and have built more trust, the subcontractor may be paid once a material return is authorized or when shipping confirmation is received by the contractors. All of this can change by individual subcontractor, customer, product line or by geography.
If the work and part are covered by a warranty, the subcontractor will bill the vendor for the part. But if the part and work is out of warranty and the subcontractor in fact owns the relationship with that customer as an independent service provider, as a reverse logistics organization you may only get back parts if there is a core credit involved.
Looking back to go forward
It’s clear that reverse logistics operations span a complex network of players, parts and, in some case, organizations. If you are encountering these common challenges on a regular basis then it’s time to reassess your approach to reverse logistics as a discipline. The next step is to see how enterprise software can alleviate reverse logistics pain-points – the right solution should help handle large supply networks and reduce costs.
Tom DeVroy, Senior Product Evangelist, North America IFS
Tom DeVroy has over 30 years of experience in high tech service operations including work with hardware, software and consulting firms, as well as premier global service organizations like Ericsson, DHL, Xerox, and Ingenico. He holds a degree in business administration from the University of Wisconsin-Parkside.
It’s been two months since I took delivery of the Dewalt DCE200 press tool and I’ve had the opportunity to put it to work on a handful of jobs now. This is a feature-packed tool unlike many on the market today. With capabilities of handling any and all press systems common in North America and Read more
It’s been two months since I took delivery of the Dewalt DCE200 press tool and I’ve had the opportunity to put it to work on a handful of jobs now. This is a feature-packed tool unlike many on the market today. With capabilities of handling any and all press systems common in North America and Europe team Black & Yellow pulled out all the stops in engineering their first at what I’m guessing will be a team of press tools to come.
First off I’d like to cover the important specs.
- Capable of pressing ½”-2” copper & stainless steel V-groove fittings
- Compatible with competitor jaw sets for Iron Pipe [Mega-Press]
- Compatible with competitor jaw sets for PEX press [Viega/Nibco]
- 4-ton pressing force
- Current online pricing searches average $1999.00
I first learned of this tool back in July/August of 2016 at the annual new tool event hosted by Dewalt. When I first put my hands on it I admit I was a little surprised of the physical size overall but after using it for both boiler and tankless water heater installations now I can honestly say the size of the tool has not proved to be an issue at all. Weighing in at 7.16lbs without a jaw it is lighter than other comparable tools common on the job today. Ergonomics may be a slightly different story and I do carry a bias toward in-line design press tools. This tool is front-end heavy, loaded with anything over 1″ jaws and it will not stand on it’s own. That may be partially due to the small footprint of the 20V battery or the handle angle and placement. Either way its a strain on the wrist and requires two hands to steady the tool most of the time.
Features
This pistol-grip press tool is packed with some new innovation to the market that should prove useful to many contractors working on commercial & residential projects alike. Notably, Dewalt’s proprietary software system Crimp Connect. This free software download allows the owner/user to connect the press tool via the onboard mini USB port providing ability to print detailed reports of the date, time, force, and successfully completed cycles of the presses completed by the tool as well as the tools calibration and service history.
Located on the top rear of the tool you’ll find a somewhat familiar interactive panel where the tool’s power is controlled along with LED light indicators showing the successful completion of a single press, battery indicator, low & high temperature warnings. There’s even a “service required” indicator light telling the user that the tool has reached the cycle limitations.
While the power panel is not unique to press tools of this caliber, the Crimp connect feature is. An added feature I found interesting is the double trigger.
The bottom trigger controls the start and completion of the press cycle. Dewalt went with a “manual” cycle operation here. You’ll need to depress the trigger completely for the duration to complete the press cycle. Cycle time is anywhere between 4-6 seconds depending on the diameter and type of material being pressed. The unique second trigger, the top trigger can be used to release the press cycle at any point. This is useful when a cycle has started but the operator decides [far various reasons] to stop the press. When pressed fully, the top trigger will release the pressure in the hydraulic cylinder and allow the ram to retract quickly. This would allow for repositioning of the tool or fitting when needed, potentially saving a fitting from incorrect attachment to the piping.
A shoulder strap and ring attachment point are included with the tool. Dewalt states in the manual that it should be used for transporting the tool on the jobsite. Some feedback I have received from other plumbers is the strap may be useful when working on a ladder, a situation that often lends to the possibility of dropping a tool like this….I’ve done that and it wasn’t pretty.
The tool is made in France but the jaw set is delivered to Dewalt from Germany. Dewalt is offering a 3 year limited warranty, 1 year service and 90 day money back guarantee. You’ll most likely have to order this tool from specialty tool suppliers offering the whole Dewalt lineup. You can also look to plumbing and mechanical supply houses for stock as well.
https://www.youtube.com/watch?v=WVIlalA-Abs
https://www.youtube.com/watch?v=_b-m69_obcM I have to be honest. I don’t normally stand around in 4”-5” of water on the job. I do however walk through unplowed driveways, parking lots and through the rain while moving tools and equipment in and out of the truck so having dry feet is paramount to capping off a good day at Read more
https://www.youtube.com/watch?v=_b-m69_obcM
I have to be honest. I don’t normally stand around in 4”-5” of water on the job. I do however walk through unplowed driveways, parking lots and through the rain while moving tools and equipment in and out of the truck so having dry feet is paramount to capping off a good day at work.
I’ve been wearing the KEEN Utility Pittsburgh boots for work [and play] for a couple months now and I’m impressed not only with the KEEN.DRY system but the comfort and support has surpassed my expectations. For those not familiar, the KEEN.DRY system is a proprietary waterproof membrane that lets vapor out without letting water in. I’d put it up against the major brand of waterproofing we’re all familiar with.
The support and protection built-in include full-length TPU stability plate providing forefoot flexibility and underfoot stability; when mated with the metatomical footbed design where an engineered arch support cradles your foot for all day comfort.
I’ve been a longtime wearer of natural leather upper boots so moving into a composite build boot of natural leather and cloth took a little getting used to. Boots like the Pittsburgh are slightly bulkier than the typical all-leather boot but that has more to do with the engineering in design for flexibility and durability. Rubber, cloth, nubuck leather all play a role in the upper build of the boot.
The soles are non-slip oil resistant rubber and provide aggressive traction on this model. I’m more accustomed to a less “off-road” tread but I haven’t found anything negative to say about the tread pattern; if I have any comments on the tread I’d say climbing my step ladder is where I most notice the aggressive pattern. Once in a while my foot will catch on the edge of a ladder rung where it may not have with a smoother, more typical work boot tread pattern.
Overall I’m impressed with the KEEN Utility Pittsburgh boots. Material quality is very high, build quality as well. Comfort concerns went straight out the window after day one of wear and have not changed in the short time I’ve been putting them to work. I’ve got my eye on a few other models that may be a little closer to what I’m used to for style and features but, these being the most popular model in the US [in Canada they’re known as the Hamiltons] I’m not surprised based on the overall quality and design.
Click this link to visit KEEN’s site and see more about the Pittsburgh boots.
Innovation takes on many forms, but in the world of plumbing and HVAC piping systems, change and or progress has been somewhat slow to take place. Copper press fitting systems have been on the scene for nearly 20 years in the U.S., even longer in Europe, but industry-wide adoption is a work in progress. If Read more
Innovation takes on many forms, but in the world of plumbing and HVAC piping systems, change and or progress has been somewhat slow to take place. Copper press fitting systems have been on the scene for nearly 20 years in the U.S., even longer in Europe, but industry-wide adoption is a work in progress. If you’ve been following us here on The Hub you already know my opinion that pressing copper or iron pipe for nearly every application is not only efficient but also profitable for any size contracting firm. But I’m not here to debate the merits of press versus soldering or threading; instead, I’d like to talk about a couple new tools we’ve had in the shop for review.
The new Gorilla™ pressing tool line features two unique tools: the inline battery pressing tool (INLNPRESS-KIT19kN) and the pistol grip battery powered pressing tool (PSTLPRESS-KIT32KN). I’ve personally put both tools to work on a handful of plumbing and heating projects over the last month, and I’m impressed.
Not unlike other press tools in the market the Gorilla press tools will complete a watertight connection, whether pressing copper, steel or PEX, with a 3-5 second cycle time. Here are the features of each tool kit broken down separately:
Pistol Press (PSTL-KIT32kN)
The larger of the two Gorilla press tools is capable of pressing up to 2″ copper or steel fittings with the included tongs/jaws. When equipped with compatible jaws such as the RIDGID XL-C or Milwaukee M18 ring sets the pistol tool is capable of joining 2-1/2″ thru 4″ copper and steel. Greenlee offers additional factory supplied jaw sets for PEX Press systems (NIBCO) as well.
The key here is jaw compatibility. For contractors who already own other press tools or for those looking at a new press tool as a first purchase knowing what tool is right for you based on its capabilities should be the focus. The PSTL tool is compatible with all of the Viega PROPRESS copper, stainless and iron pipe (MEGAPRESS) fitting systems when either using the Greenlee jaw sets for 2″ and smaller copper or the RIDGID or Milwaukee M18 jaws for XC copper fittings or MEGAPRESS. A list of compatible jaw sets is included at the bottom of this review.
The PSTL-KIT32kN kit includes six V-profile copper/steel press jaws in sizes from 1/2″ to 2″, two 3.0Ah 18V Makita battery packs, rapid battery charger and heavy duty case with foam tool organizer insert. The 7,200 lb (32kN) force is delivered to the jaw set at the end of the swivel shaft. The unique pistol-grip offers an ergonomic design, placing the majority of the weight directly over the users hand and wrist for more balanced control when using the large diameter jaws. A single trigger deploys the hydraulic piston for a 3-5 second press cycle but is not automatic, requiring the user to fully depress the trigger for the entire cycle. However, once the press is complete, the tool retracts automatically, which does not require the operator to hold the trigger. In addition, the tools have the ability to retract the jaws at any point in time. An indicator light illuminates if the tool senses insufficient force during a press cycle and AUTOSTOPP technology stops the piston once optimal force is reached to complete the press of a fitting. The tool carries a 5-year warranty from the manufacturer and boasts the ability to go 40K press cycles before factory authorized service is required.
Inline Press (INLNPRESS-KIT19kN)
This is the more compact tool of the Gorilla lineup. Measuring in at just over 17″ when geared up with the 3/4″ copper jaws this swivel shaft tool is sleek and capable of sitting in tight spaces where only one hand may be appropriate for tool operation. The 4,275 lb (19kN) force tool features a single trigger, swivel head and 18V Makita 2.0Ah 18V battery.
The inline tool is capable of pressing both PEX press [up to 1-1/2″, see video] and v-profile copper/steel fittings (Viega type) up to 1-1/4″ diameter making it prime for all residential applications. As with the pistol tool the inline tool carries a 5-year manufacturer warranty and is capable of pressing 40K times in between service intervals. Press cycle time is 3-5 seconds depending on fitting type and diameter. The user is required to depress the trigger for the entire press cycle until the AOTOSTOP technology feature senses sufficient force, the piston retracts automatically the same as the pistol tool. The kit includes two Makita 18V batteries, rapid charger and heavy duty case with rigid foam organizer insert.
Recap
Overall the build quality of the Greenlee Gorilla press tools is high. Having been manufactured in Germany by the Greenlee owned Klauke tool company they’re developed from years of pressing experience and thousands of tools having been in use for many years. The 5-year warranty is impressive and compatibility with other manufacturer jaw sets makes both models very attractive in my opinion. Current jaw offerings open these tools up to the popular Sporlan Zoomlock refrigeration press fitting system as well even further expanding the capabilities and usefulness of these tools to HVAC contractors as well as plumbers. The Inline tool kit should be expected to price out between $2,100-$2,300, the more capable pistol tool will cost a contractor $3,300-$3,500 for the kit making both tools competitive in the press tool market.
https://www.youtube.com/watch?v=z9SXJYzzIGw
https://www.youtube.com/watch?v=Cys2STrvtRc
Are you ready to ditch the gas can and forever say goodbye to pesky 2-stroke engines that, for no matter how hard you try, never seem to run right come springtime? The big three tool manufacturers have hit the summer of 2017 running with cordless string trimmers, blowers, hedge trimmers and even chainsaws that operate Read more
Are you ready to ditch the gas can and forever say goodbye to pesky 2-stroke engines that, for no matter how hard you try, never seem to run right come springtime?
The big three tool manufacturers have hit the summer of 2017 running with cordless string trimmers, blowers, hedge trimmers and even chainsaws that operate on the same batteries you have in the shop or on the job.
Banking on the more power is better philosophy; these cordless yard machines are delivered with large capacity battery packs. The same batteries running high demand tools like right angle drills, rotary hammers and saws.
Whether you’re tired of finicky small engines or have better things to do with your time than make that last minute run to the gas station just so you can mix up a gallon or two to trim out the yard, these tools are definitely worth looking twice at.
Here is a quick rundown of my own experience with the Dewalt 60V, Milwaukee 18V and Makita 36V OPE. Watch for additional reviews as more tools are arriving weekly here at The Hub.
Milwaukee M18 FUEL String Trimmer
New product/tool design engineers are always tasked with designing the next best thing, the fastest or most powerful tool that will turn heads and ring in sales. One guiding principle in design is the “KISS” method. Standing for “keep it simple stupid” but it’s not necessarily a negative connotation in the final production model of the M18 string trimmer.
With a simple safety locking throttle trigger, high/low speed selection and a single 9.0Ah battery pack this trimmer is as simple as it gets. Oh yeah, and its extremely powerful. The 14”-16” cutting swath and straight shaft are perfect for clearing thick overgrowth or manicuring your 9th hole-like lawn.
I only wish my video turned out a little better but you’ll have to take my word for it, this 18V tool is a beast when considering power and runtime. You’ll want to have a 9.0Ah battery but you’ll only need one to finish your yard. I trim about an acre and can complete the job on about 2 bars.
Dewalt 60V MAX String Trimmer If you’re familiar with the new FLEXVOLT tool lineup from Dewalt then take a look at this trimmer. Running on a single 60V 3Ah FLEXVOLT battery, this cordless trimmer has a ton of power upfront and decent battery runtime. Motor placement is different than all the others in this category in that it’s placed directly at the head/end above the line spool. Like the other two here the 60V MAX uses full-sized trimmer line, which absolutely rocks when comparing these trimmers to early models of electric/cordless trimmers. I have run this trimmer thru some pretty tough paces and have been thoroughly impressed with its power. I’m a little concerned with the amount of debris buildup on the motor housing but I believe most of that is from using it to clear heavy overgrowth in the field out back. Typical yard usage would likely not cause such buildup and therefor not pose a problem to the motor itself.
Makita 36V String Trimmer
If you’ve got a couple Makita 5Ah batteries and enjoy a tool truly designed with the user in mind then look no further.
The Makita XRU09 string trimmer has an outer rotor brushless motor direct drive system which provides for high power and high torque. The engineers included nearly all the bells with this one giving it two speeds and even reverse. You might be wondering “why reverse” and the answer is simple really. When clearing tall grass or weeds in heavy overgrowth areas the head of any trimmer will likely be wrapped up over time; the reverse rotation setting allows for quick clearing of the trimmer head and in my opinion that simple genius in design. They added a switch and circuitry to run the motor backwards for a short duration, why didn’t the others do that? I personally like the ergonomics of this trimmer best. Its also smoother and powerful enough to handle all my trimming needs over nearly and acre of yard and landscaping. Videos are still in the making.
