Virtual and simulation training isn’t necessarily new to the industry but its acceptance has been met with intrigue, and trepidation. But to say that this is the future of training? Not so fast. The consensus thoughts regarding this type of training is that will never replace in-person or on-the-job training, but it will become a Read more
Blue Recruit
Virtual and simulation training isn’t necessarily new to the industry but its acceptance has been met with intrigue, and trepidation. But to say that this is the future of training? Not so fast. The consensus thoughts regarding this type of training is that will never replace in-person or on-the-job training, but it will become a cog in the overall “wheel” for training assets.
According to Taco Comfort Solutions’ Product & Application Instructor-East, Dave Holdorf, Taco doesn’t want to change its training necessarily, rather seek to enhance the training experience.
“We ask many attendees how we can improve our classes and seminars. One of the most frequent replies is: ‘Add a hands-on section to the class; the theory is great and useful, but I want to install.’
“In a classroom setting, this can sometimes be difficult for the space needed, the time it takes, and to accommodate the different skillsets of attendees. We believe we’re now on a track with virtual reality (VR) training to give that experience to attendees—whether they’re seasoned pros, or new to the trade. VR can help to guide participants in what to look for, and more importantly what not to do on a project,” says Holdorf.
F.W. Webb’s Michael DelConte checks out the VR display at the Taco booth during the AHR Expo.
Ken Midgett, former teacher and apprenticeship Instructor, Lehigh Career & Technical Institute, now Plumbing, Marketing Director with Interplay—whose mission statement is “Better Careers Better Lives”—believes that they can play a part in a person’s career trajectory with that person using Interplay’s content. “When a person engages in learning and increases both their fundamental knowledge and the steps to do a task, we are helping that person upskill and creating more career opportunities for them. The value of a product that interplay offers is the demand function. You do not have to wait until a class is offered you can just connect and learn,” says Midgett.
Adaptation to simulation and on-demand training is paramount to success for the learner and the business. Midgett says that traditional classroom learning for skilled trades is becoming more and more challenging for several reasons:
- Finding good instructors: Many think that because they know a skill, they can teach it effectively. As a former educator, this is not always the case. This leads to poor instruction and marginal learners who are not engaged.
- The cost: The cost of running and maintaining a hands-on training center is much higher than instructor salaries and consumables.
- Change or die: Young learners are not inept at learning from lectures. Most skilled trade learners need to be engaged with learning and it must represent meaningful learning.
- The disruption of classroom learning to the workday: A rationale for going to class in the evening for 2-3 hours is losing traction to young learners. Business owners become frustrated with learning times and days as they view this as unproductive time. Young learners need to be met where they are with training that fits their lifestyle.
Interplay Learning training, combined with the new employee with the right attitude who is coachable and willing to learn, can be an explosive combination with a win-win result. “Taking an apprentice and having them spend time training and learning with on-demand training and then pushing that person into the field with a skilled person to watch and do in the real world is the best way to train this person or persons at scale,” says Midgett, who says there are numerous other advantages to this model:
- On-job efficiency increases as the apprentice now possesses the foundational knowledge and skills to perform a given task.
• Relationships are better between the journeymen and the apprentice, as the journeyman perceives the apprentice as engaged and productive.
• Business owners experience low turnover, better culture, and increased revenue as these new hires have direction and are leaning at scale.
• Technicians feel confident in their work due to training and upskilling.
• Callbacks are reduced and remediation training for the technician to increase their confidence
• Service managers can focus on coaching and maintaining technician stats instead of being the only technical lifeline for numerous techs.
• When sending these apprentices to “factory training,” they can engage and understand this much better due to the foundational knowledge.
Nonetheless, Midgett says there are a few things to note and understand about simulation and on-demand training:
• On-the-job or hands-on training with higher skilled supervision cannot be replaced.
- Simulations are great at teaching steps and muscle memory of a task.
- Simulation or any on-demand training cannot teach “feel.” As an example, simulation training cannot teach the skill of what “tight” feels like with a pair of wrenches on threaded steel piping or how tight to make a tank-to-bowl connection on a closet, or how tight a screw should be on the control board. This is what the onsite skilled person or journeyman must understand and teach effectively on site.
“While VR, AR and simulation-based technology are great resources, I do not think that any one particular learning system or style is the future,” says Rich Camacho, CEO & Co-Founder, BlueRecruit. Having said that, Camacho utilizes Interplay’s services (all of Interplay’s certifications and courses live on BlueRecruit, and when a person completes an Interplay course, they can then add that qualification to their BlueRecruit profile to strengthen their profile for Employer) and he thinks Interplay is a fantastic tool to augment in-class learning and a great launch point for someone either just entering the trades or seeking to upskill a particular technique.
“However, at the end of the day true craft mastery will occur in the field with a wrench. As technology continues to improve and costs continue to decline, Interplay will play a larger and larger part of building the next generation of skilled trades professionals and we’re excited to work alongside them in building “Better Careers and Better Lives,” says Camacho.
Mechanical Hub recently talked with Rich Camacho, CEO, Blue Recruit, about the hiring of qualified candidates to potential trade jobs. Blue Recruit is a company that provides skilled workers with a revolutionary path to success. While that mission is straightforward, reaching that goal requires tremendous collaboration between industry, educational systems and supporting organizations. Here is Read more
Mechanical Hub recently talked with Rich Camacho, CEO, Blue Recruit, about the hiring of qualified candidates to potential trade jobs. Blue Recruit is a company that provides skilled workers with a revolutionary path to success. While that mission is straightforward, reaching that goal requires tremendous collaboration between industry, educational systems and supporting organizations. Here is our discussion with Rich:
MH: What do you think the industry (PHVAC) can be doing better to recruit more to the trades?
CAMACHO: An issue we hear constantly amongst PHVAC companies, to a far greater extent than any other trade, is the idea that their company is “different.” I don’t know if it is a culture issue within PHVAC or a lack of competitor awareness, but many PHVAC owners have this misguided belief that the services they provide are more complicated than their competitors and thus must only hire highly experienced technicians and installers. Guess what, 95% of y’all provide the exact same services as the other five shops in your town and you are all fighting over the same technician or plumber that has seven years under their belt.
The insistence that you can only hire extremely experienced workers is a major hurdle to growth. Too often people complain “young people don’t want to work,” “they’re lazy,” “they are avoiding the trades to be social media influencers,” etc. Well, guess what? When you refuse to even interview someone trying to launch their skilled trades career, you become a major part of the problem. That business owner needs to remember that they were once a brand-new Apprentice, and someone took the time to train them. We will never train the trades’ next generation if we do not give them the opportunity to get started.
MH: Piggybacking off of this, how do we do a better job highlighting pay, lifestyle, for example, as huge positives while reducing the negative stereotypes with the trades?
CAMACHO: A major trend we have seen in recent years is that the average person is now well aware of the compensation potential in the trades. Trade and vocational schools are seeing higher enrollment than ever before. After all, if you’ve had your AC replaced or made an emergency plumbing call in the last three years you can vividly recall how many zeros where in that invoice.
However, what we as an industry are failing to promote is the flexibility the trades provides and the intrinsic benefit of the work itself. Compensation is actually the third most important factor for Job Seekers in deciding between job offers. A lasting impact of COVID is the desire for flexible schedules, and the trades often provide this freedom. Second, an astounding 87% of trades workers report being either satisfied or very satisfied in their work, while 62% of white-collar workers describe their work as “drudgery.” Remember those data points next time you hear a parent tell their child that the only way to succeed in life is by going to traditional 4-year college.
MH: During Covid, contractors were deemed essential workers. Do you think this heightened awareness to the trades as pandemic-proof and recession-proof to a certain extent?
CAMACHO: There is ZERO doubt that the trades are and will forever be the most recession-proof career track. After all, in a downturn economy, a family may decide not to take a planned vacation, might delay that planned home renovation, but they will still make the service call when their air goes out or the sink is overflowing.
With all the terrible that COVID brought us, a lasting positive legacy it left is the light it shined on what I’ll be bold enough to call the “Higher Education Cartel.” Insane student debt levels, often meaningless degrees, and social issues has shown many young people—just as importantly their adult influencers—that the trades are not a secondary option but a true avenue to success. Afterall, graduate enrollment rates are down about 15% from their 2010 highs, but construction focused trade school enrollment is up over 19% in that same period!
MH: We’ve been hearing a lot lately regarding hiring based on work ethic, abilities, desire, etc., and companies can the train the “skill.” Are you in agreement with this? Explain.
CAMACHO: Socrates once said the following, “The children now love luxury; they have bad manners, contempt for authority; they show disrespect for elders and love chatter in place of exercise. Children are now tyrants, not the servants of their households.”
In other words, the older generation has ALWAYS thought that the younger generation is lazy, lacks discipline, etc. I’ll be the first to say that categorizing all young people in this way is simply incorrect. Every single day, whether it be in the interactions we have with students at one of our partnered trade schools, a SkillsUSA classroom, or feedback from a customer, we’re exposed to motivated young people working hard to grow their skills and build a lasting career.
I believe that such character traits are mostly built at a very young age in the home, and unless your company is operating a three-month bootcamp and shaving heads, it is unlikely you can truly develop such soft skills. The best way to see a person’s values and ethics before hiring, is to include personality assessments within your interview process which will identify strengths and weaknesses.
We also recommend having that potential candidate spend a half day onsite, shadowing your team, touring your facility, and ending the interview with a group lunch. This allows your employees to play a part in the hiring process and allows you to see how they will interact with others (including restaurant staff) on a social or personal level.
MH: How does someone get involved with Blue Recruit?
CAMACHO: Couldn’t be easier, go to www.BlueRecruit.com and create your free account in about 5 minutes. You can view live available talent in your area, hire when you’re ready, and if you have any questions, we host live training demos every workday at 10, 12, and 2 pm EST.
Finally, we love working with partners like Mechanical Hub, and we continue to do our part in connecting the workers that keep our country moving forward with tremendous employers.