Jobber, the leading provider of home service management software, today announced the general availability of new features that make it easier for homeowners to reward their service pros directly with tips and support their businesses through referrals to friends and family. These features are designed to help service pros better meet increasing consumer expectations for Read more
Jobber, the leading provider of home service management software, today announced the general availability of new features that make it easier for homeowners to reward their service pros directly with tips and support their businesses through referrals to friends and family. These features are designed to help service pros better meet increasing consumer expectations for seamless, technology-enabled service experiences.
“Building a reputation for excellent customer service doesn’t happen overnight,” said Sam Pillar, CEO & co-founder of Jobber. “Businesses that use Jobber understand the importance of prioritizing the customer experience, and we want to make sure that their efforts don’t go unrewarded. Jobber now helps keep your team motivated to prioritize customer service by being able to earn tips and helps you grow your business through customer referrals when you’ve delivered an excellent customer experience.”
Tip collection on online payments
Jobber’s tipping feature makes it easier for home service businesses to motivate high-performing team members in industries where it is customary to tip, such as residential cleaning, window cleaning, lawn care, and pool and spa servicing. Each business owner controls when to offer their customers the ability to add a tip. When enabled, the option to tip appears during the payment process when a homeowner pays their invoice online with Jobber Payments. Homeowners can choose a percent-based tip (10%, 15%, or 20%) or fill in a custom amount.
This feature also allows managers to identify strong performers by tracking which team members are receiving tips and for how much. When tipping has been presented as an option, nearly one in four (24%) of homeowners opt to provide a tip. In the past five months, Jobber has facilitated the collection of nearly $3M in tips for service pros.
“Taking payments with Jobber makes it very convenient for my customers because I can just send the invoice and the customer can pay it online,” said Irene Zibin, owner of eSunshine Cleaning in Abbotsford, B.C. “My team loves the addition of the tip function, which has led to some pretty good tips—big tips.”
Homeowner Referrals to Grow Your Business
The referrals feature allows homeowners to promote the good work of a home service business to friends and family. The ‘refer a friend’ prompt is displayed to homeowners in Jobber’s online customer portal, encouraging them to share booking links via email, text, or social media. New leads show up in Jobber tagged with information on the client who referred them, so businesses can reward customers for their advocacy.
“People want to do business with those they trust,” said Nick Tandeski, owner of Driveway Envy, serving the Twin Cities Metro area in M.N. “When clients refer us to other homeowners it dramatically increases our chance of winning that business and retaining them as a client. So far, everyone referred through Jobber has ended up doing business with us.”
To learn more about Jobber and how these new features improve the customer experience, visit: https://getjobber.com/why-jobber/
Most aspiring entrepreneurs launch a venture with hopes to grow and expand. It is challenging to run a successful company, and timing is key when deciding whether or not to develop the business. If you are at a crossroads, here are some tips to help you determine whether it’s the right time. Demand The first Read more
Most aspiring entrepreneurs launch a venture with hopes to grow and expand. It is challenging to run a successful company, and timing is key when deciding whether or not to develop the business. If you are at a crossroads, here are some tips to help you determine whether it’s the right time.
The first question to ask when deciding whether or not to grow your plumbing business is ‘Is there a demand?’ If your customer base is growing, you have been inundated with calls and you want to capitalize on increased demand, it’s beneficial to strike while the iron is hot. If demand is falling, or you’re struggling to attract new customers, it may be wise to invest in targeted marketing rather than expanding the business.
Generating profits is the most important consideration when trying to determine if now is the right time to grow the firm. If your profits are increasing, this is a positive sign. If sales have stalled and you’re finding it hard to make ends meet, this should be a red flag. Before you spend money on expanding the company and providing services for more customers, it’s essential to balance the books and ensure financial stability. If you borrow money to invest in growth schemes, and you’re not making a profit year on year, you could run into financial issues.
Growing any kind of business requires financial investment. In some cases, company owners and stakeholders may be able to provide the necessary funds, but often, entrepreneurs will explore financing options, such as taking out a business loan or contacting an equity crowdfunding agency. Before you borrow money or start fundraising or crowdfunding, research income streams, weigh up the pros and cons and make sure you are aware of the terms and conditions. If you are borrowing money, ensure that you can afford the repayments and read the small print. You should be aware of how much the loan will cost you each month and how long it will take you to pay it back. It’s also wise to figure out how you are going to spend your money before you submit an application so that you know how much cash you need.
Every business needs customers. A loyal, established client base is a positive indicator for growth, especially when clients recommend you to friends and family and leave positive reviews and feedback. If you have a solid customer base and you receive referrals on a regular basis, expanding your business could enable you to take on new clients and increase your profits. Analyze data, use tools to see where referrals are coming from and monitor lead creation to identify the most effective marketing channels and techniques.
Growing a business is never easy, but it can prove to be a lucrative move. If you are considering expanding your plumbing company, it’s critical to make sure the timing is right. Consider the level of demand, your income and profits and losses, the size of your client base and financing options before you make a decision.
One of the major benefits of working within the plumbing industry is the fact that there will always be a demand for your services. After all, people will always require plumbers to help keep their commercial or residential properties in good working order. For example, it is predicted that the US will require the services Read more
One of the major benefits of working within the plumbing industry is the fact that there will always be a demand for your services. After all, people will always require plumbers to help keep their commercial or residential properties in good working order. For example, it is predicted that the US will require the services of 81,900 plumbers over the next decade. As a result, now may be the perfect time to launch your own plumbing company – or if you already run a business, to start thinking seriously about expansion.
With that in mind, here are some top tips that you can use to grow your plumbing business in no time at all.
- Running a business often begins as a solo venture, but when it comes to expansion, you will have to hire in some staff to grow your team. After all, the more staff at your company, the more clients you can take on and earn more money. Once hired, you should also focus on improving employee motivation and satisfaction, as this will improve your employee retention rates and ensure you don’t have to bring in new hires every few months.
- Put together a strong business website that clearly details everything you have to offer. While your site should be highly professional, you should also make sure that it is accessible to the average viewer. For example, you should not use overly complicated or technical language to describe your services – as this could alienate potential clients and encourage them to look elsewhere.
- Build a relationship with other traders working in the same area as you. Not only will this help you in terms of networking, but you can also help to promote each other’s businesses and grow your customer bases accordingly. For example, if you work on a project where significant electrical work must be carried out at a later date, you could direct them towards companies such as https://www.procircuitinc.com/industrial-electrical/. By recommending other companies to your clients, you are also enhancing your credibility and building a relationship of trust.
- Ensure that you are up to date on all legalities associated with plumbing, as this is the easiest way to prevent your business from getting sued when things go wrong. This is particularly important when it comes to drafting contracts – not just for your clients but also when you are hiring new staff or outsourcing work.
- Improve the reach of your website by getting to grips with SEO tactics (Search Engine Optimization). If you are not familiar with the term, SEO refers to a series of words or phrases that can be used to increase the visibility of your website by ensuring it appears more frequently in web searches. The more visible your brand, the more customers you get. As a result, you should regularly update your site and ensure that you make the most of trending words or phrases that relate to your industry or services. You can usually figure out what is trending using sites such as Google Keyword Planner.