It’s that time of year again when people reflect on what they’re thankful for in the past year, and hope for a positive 2024. I cannot stress enough the job that Brent and Kathleen Ridley (@toolpros & @toolwife) do with Miracle Mechanical, a charitable organization dedicated to uplifting families in need, one at-no-cost-HVAC/plumbing repair at Read more
HVAC
It’s that time of year again when people reflect on what they’re thankful for in the past year, and hope for a positive 2024. I cannot stress enough the job that Brent and Kathleen Ridley (@toolpros & @toolwife) do with Miracle Mechanical, a charitable organization dedicated to uplifting families in need, one at-no-cost-HVAC/plumbing repair at a time. “Honestly, it’s hard to put into words,” says Brent Ridley. “Seeing and feeling the gratitude from homeowners is an incredible feeling, and something that never gets old.”
Tool Pros began as tool review brand, as the brand grew and relationships with tool manufacturers were made, Ridley felt a need to use his platform for more. “Free tools and trips are great but I thought to myself. ‘let’s actually do something that matters.’”
Combined with his platform and what he knew best—HVAC /plumbing—Miracle Mechanical was born. Shortly after the concept, Ridley reached out to his contacts at RIDGID to gauge interest. “Thankfully they loved the idea and wanted to sponsor the very first project. Two months later we completed our first project, and the rest is history,” says Ridley.
Officially, the primary facilitators of Miracle Mechanical consist of Brent and his wife Kathleen. They also bring in a production crew of three to four people, and their team of HVAC / plumbing contractors—usually a 4-man crew—for a project day.
Ridley says that the goal is always to complete as many projects as possible; however, they are averaging four to five projects per year. In fact, Miracle Mechanical just completed a project this past October with Sharkbite.
And they have partnered with RIDGID for the next project taking place in early 2024. In the past, Miracle has teamed up with the AHR Expo but nothing for 2024. “We look forward to partnering with AHR for their work force development program in the future,” says Ridley.
But between working as an HVAC contractor, content creator, Miracle Mechanical facilitator, podcaster and Lowe’s Santa, finding time to take a deep breath can be difficult. “Sure, it can feel overwhelming at times,” says Ridley. “Thankfully, I have my wife who is a full-time manager and coordinator for the Tool Pros brand and Miracle Mechanical. Her dedication to the brand allows me to focus on my HVAC/plumbing business (H & M Services, Inc.), as well as other creative outlets—without dropping any balls in the process.”
The Miracle Mechanical concept is such a good one, and one that I know Ridley hopes he can provide nationally. At this time, logistics and funding for national projects have been a huge obstacle, but one that I’m confident we’ll overcome in the next couple of years,” says Ridley.
More About Brent Ridley
Ridley started into the trades right out high school in 2004. His girlfriend’s father, at the time, owned an HVAC business, and he started the summer after senior year doing commercial duct work and hated it. It was only until he found service and repair that he fell in love with the HVAC industry. “From there, I have always strived to make it more than just a ‘Job,’ but a lifestyle. If you want to get ahead in life, you can’t clock out at 5 pm.”
In the earier days before social media, Ridley wrote long-form, trade-specific tool reviews on a site called HVACTalk.com, which no longer exists. In 2017, Ridley started his successful Tool Pros Podcast. “Not long after, the social media portion of the brand quickly outgrew the podcast, leading to many opportunities that I am very grateful for, like Miracle Mechanical,” says Ridley.
Optimizing the efficiency of operations in a plumbing company is crucial for business success. Streamlining processes not only improves service delivery but also boosts profitability and customer satisfaction. Here are ten smart ways to enhance the operational efficiency of your plumbing business. Utilize Modern Technology The integration of modern technology in plumbing operations extends beyond Read more
Optimizing the efficiency of operations in a plumbing company is crucial for business success. Streamlining processes not only improves service delivery but also boosts profitability and customer satisfaction. Here are ten smart ways to enhance the operational efficiency of your plumbing business.
Utilize Modern Technology
The integration of modern technology in plumbing operations extends beyond basic administrative tasks. Today’s advanced plumbing tools, such as video inspection cameras and leak detection equipment, can significantly enhance diagnostic accuracy and job efficiency. In addition, software solutions can manage everything from customer appointments to real-time inventory tracking and employee dispatch. Cloud-based platforms offer the flexibility to access this data from anywhere, providing a critical advantage in responsiveness and decision-making. Embracing these technologies not only streamlines operations but also elevates the level of service offered to customers. By staying abreast of technological advancements, a plumbing business can differentiate itself in a competitive market and offer solutions that are both innovative and customer-centric.
Implement Efficient Scheduling and Dispatch Systems
Efficient scheduling and dispatch systems are more than just organizational tools; they are vital for optimizing the allocation of resources and ensuring customer satisfaction. Modern scheduling software often comes with features like GPS tracking, which helps in real-time monitoring of field personnel. This enables more dynamic scheduling, allowing dispatchers to respond to urgent calls more effectively or adjust schedules to accommodate unexpected delays. By reducing the time technicians spend on the road and ensuring prompt service, these systems can significantly enhance both operational efficiency and customer trust. The result is a more agile, responsive service that can adapt to the day’s demands in real-time.
Standardize Procedures and Best Practices
Standardizing procedures goes hand in hand with ensuring quality control in every aspect of the plumbing service. From the initial assessment of a job to the final quality check, standardized procedures ensure consistency and reliability in service delivery. This could include checklists for job completion or standardized customer follow-up protocols. By having a uniform approach, it becomes easier to train new employees and maintain high standards across the board. Furthermore, a standardized set of best practices helps in establishing a strong brand reputation, as customers begin to recognize and appreciate the consistent quality of service.
Invest in Training and Development
Regular training and development programs are pivotal for keeping the workforce up-to-date with the latest industry standards and technologies. These programs can cover a wide range of topics, from advanced plumbing techniques and new equipment training to soft skills like customer service and communication. Investing in your employees’ growth not only enhances their skills but also boosts morale and loyalty. A workforce that feels valued and equipped with the latest knowledge is more motivated and effective, directly contributing to the overall productivity and success of the business.
Optimize Inventory Management
Optimizing inventory management involves more than just keeping track of stock levels. It includes understanding the patterns of supply and demand, seasonal variations in the usage of certain parts, and even staying informed about new and more efficient materials or tools entering the market. An effective inventory system helps in minimizing capital tied up in stock while ensuring that essential items are always available. This balance is crucial for maintaining uninterrupted operations and the ability to respond quickly to customer needs. By streamlining inventory management, a plumbing business can reduce operational costs and improve its capacity to deliver prompt, reliable service.
Foster a Culture of Communication
Developing a culture of communication involves establishing clear channels for feedback and information sharing at all levels of the organization. It’s about creating an environment where employees feel comfortable sharing their insights and where customer feedback is actively sought and valued. This open dialogue can lead to significant improvements in processes, employee engagement, and customer satisfaction. Regular team meetings, open-door policies, and customer surveys can be effective tools in building this culture. In essence, fostering a culture of communication creates a more cohesive, informed, and responsive team.
Utilize Photo Badges for Employees
The use of photo ID badges for employees in a plumbing business serves multiple purposes. Beyond the basic function of identification and security, these badges can be integrated into various operational systems. For instance, they can be linked with job scheduling systems to track time spent on each job, enhancing accountability and aiding in payroll processing. They also project a professional image to customers, enhancing trust and credibility. In the age where security is paramount, showing a clear company ID can reassure customers, particularly when service calls require entering homes or private premises.
Prioritize Preventive Maintenance
Preventive maintenance extends beyond the tools and vehicles used in plumbing jobs; it also encompasses the digital assets of the business. Regular software updates, data backups, and security checks are essential to safeguard the business from technological failures or cyber threats. A comprehensive preventive maintenance plan ensures that all aspects of the business, from physical tools to digital infrastructure, are functioning optimally. This proactive approach can save substantial costs and downtime in the long run and ensures the business is always ready to serve its customers efficiently.
Encourage Feedback and Continual Improvement
Creating a system for continual feedback and improvement is about building a dynamic business model that adapts and grows. This system should encourage not just feedback but also creative problem-solving and innovation. Whether it’s a new approach to customer service, a suggestion for a more efficient workflow, or ideas for new services, employee and customer input can be invaluable. This culture of continual improvement keeps the business at the forefront of the industry, constantly evolving and improving in line with customer needs and market changes.
Monitor and Analyze Performance
Performance monitoring and analysis should encompass various aspects of the business – operational efficiency, customer satisfaction, financial performance, and employee engagement. Utilizing a comprehensive set of KPIs helps in getting a holistic view of the business’s performance. Regular analysis of these metrics allows for informed decision-making and strategic planning. It can identify areas where the business excels and areas that require improvement. By closely monitoring and analyzing performance, a plumbing business can make targeted changes that lead to substantial improvements in efficiency and service quality.
Conclusion
Streamlining the operations of your plumbing company requires a strategic approach, incorporating modern technology, efficient processes, and a focus on continuous improvement. By implementing these ten smart strategies, you can enhance the efficiency and productivity of your business. This not only leads to increased profitability but also strengthens your reputation in the market. In the competitive world of plumbing services, optimizing your operations is key to standing out and achieving long-term success.
The business development, training and implementation organization for the service business industry will offer its members access to the home service distributor’s extensive supply chain of products and solutions CEO Warrior, a nationally recognized business development, training and implementation organization for the service business industry, announced today that it has entered into a collaboration with Ferguson Read more
The business development, training and implementation organization for the service business industry will offer its members access to the home service distributor’s extensive supply chain of products and solutions
CEO Warrior, a nationally recognized business development, training and implementation organization for the service business industry, announced today that it has entered into a collaboration with Ferguson , a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more, to provide its members with preferred access to the home service fulfillment giant.
“This collaboration with Ferguson shows CEO Warrior’s commitment to add value to the services we provide our members,” CEO Warrior CEO Scott Bohannon said. “It is our goal to offer our clients everything they need to be successful in their markets. Not only does CEO Warrior offer a full complement of training and mentoring solutions that help our members lead, grow and scale their services, we can now also offer them access to some of the finest products available in Ferguson’s supply chain.”
Founded in 1953, Ferguson is a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S. The company has 10 distribution centers offering clients rapid inventory access with the convenience of Pro Pick-Up services in as little as one hour, same-day or next-day delivery options.
“I am incredibly excited about the relationship between CEO Warrior LLC and Ferguson,” said CEO Warrior Director of Business Development Caroline Moriarty. “This collaboration enables us to deliver greater value to our clients and reinforces our commitment to continued growth and high standards of quality products and services.”
CEO Warrior is the highest level business training and implementation organization in the trades industry. It is led by experts who have achieved success building and leading their own trades businesses and its members include the leaders of home service companies that provide plumbing, HVAC and other residential and commercial service companies.
For more information about CEO Warrior and how to become a member, please visit https://ceowarrior.com/.
Intellihot, a leading innovator in smart water heating systems, hired Dave Martin as its new chief operating officer (COO). With his exemplary track record of successfully leading large companies, Martin is poised to take Intellihot to the next level of growth and innovation. As COO, Martin will oversee Intellihot’s sales and marketing teams, as well Read more
Intellihot, a leading innovator in smart water heating systems, hired Dave Martin as its new chief operating officer (COO). With his exemplary track record of successfully leading large companies, Martin is poised to take Intellihot to the next level of growth and innovation.
As COO, Martin will oversee Intellihot’s sales and marketing teams, as well as day-to-day operations, with a key focus on optimizing the company’s operational efficiency, streamlining processes, and enhancing customer satisfaction. Additionally, he will play a pivotal role in strengthening partnerships with key stakeholders, including suppliers, distributors, and contractors, to further propel Intellihot’s growth trajectory.
“We are thrilled to have Dave join our team as our new chief operating officer,” said Sridhar Deivasigamani, CEO of Intellihot. “His extensive experience and proven leadership skills in scaling companies make him the perfect fit for our team.”
Martin comes to Intellihot with decades of experience in HVAC and operations management. His previous roles include leadership positions at Coca Cola, Rheem and HTP Comfort Solutions. His keen strategic vision and ability to drive operational efficiencies have resulted in outstanding outcomes for the companies he has served.
Speaking about his new role, Martin said, “I am honored to join Intellihot and work with a team of exceptionally talented professionals who are pushing the boundaries of energy-efficient water heating technology. It is an exciting time to be part of the company, and I look forward to leveraging my expertise to contribute towards Intellihot’s continued success.”
Company aims to promote job opportunities in HVAC, Electrical and Plumbing industries as the skilled trade labor shortage continues Trade Jobs, a recruiting platform built specifically for the HVAC, electrical and plumbing industries, launched on November 13th, 2023.The company aims to address the ongoing and increasing employment crisis in the trades. A report by Fox Business stated Read more
Company aims to promote job opportunities in HVAC, Electrical and Plumbing industries as the skilled trade labor shortage continues
Trade Jobs, a recruiting platform built specifically for the HVAC, electrical and plumbing industries, launched on November 13th, 2023.The company aims to address the ongoing and increasing employment crisis in the trades.
A report by Fox Business stated that there have been more than 770,000 skilled job postings from nearly 95,000 different employers across the country in 2023. With the older generation of skilled workers retiring, that number will likely continue to increase.
Trade Jobs is addressing the longstanding challenges of costly and inefficient recruitment processes. Today, the company announces a transformative solution to streamline hiring and connect employers with pre-qualified candidates at a fraction of the cost of traditional methods.
“The employment crisis in the trades has been well-documented as the older generation continues to enter retirement,” said Jeff Bond, president of Trade Jobs. “Contractors are always looking for professional, skilled workers to fill those vacancies, but it can be difficult.”
Built for and crafted by trade professionals, Trade Jobs was developed to help contractors in the HVAC, Electrical and Plumbing spaces recruit qualified candidates. The platform helps reduce the need to sift through hundreds of resumes from unqualified candidates by connecting employers with job seekers who meet their specific job requirements.
Now through December 31st, 2023, Trade Jobs will offer exclusive, discounted charter membership pricing for employers seeking to hire within the HVAC, Electrical or Plumbing industries. The site is free to job seekers.
Start posting jobs and connecting with qualified candidates today by going to https://gettradejobs.com.