Falls Church, Va. — For plumbing and HVACR contractors who are eager to make a difference, the Plumbing-Heating-Cooling Contractors—National Association (PHCC) is providing a timely opportunity to for them to do so by educating lawmakers during the May 21-22 PHCC Legislative Conference in Washington, D.C.

As part of the conference, PHCC will facilitate visits between PHCC members and the offices of their elected representatives. The policy priorities for this year are:

• Protecting America’s energy future through fuel choice,
• Educating lawmakers on the costs and realities of building electrification,
• And supporting workforce programs and registered apprenticeships.

First-time attendees shouldn’t be nervous, as the event will provide personalized coaching by PHCC’s federal lobbyists, an easy-to-use app to help you navigate your Capitol Hill visits, and much more.

In addition to hearing from PHCC’s and other industry experts, attendees will hear from this year’s keynote speakers:

• Rep. Martin Frost (D-TX)
• And Rep. Tom Davis (R-VA).

These speakers will provide an objective overview of the state of politics during this pivotal election cycle. A complimentary copy of their book, The Partisan Divide, will be given to all conference attendees.

In today’s ever-changing business landscape, strengthening the contractor/wholesaler channel is critical to survival. A recent general session at PHCC CONNECT drilled deep into the conversation.

 “How does my supplier make me look like a rock star?” asked Dan Callies, President, Oak Creek Plumbing, Inc., Oak Creek, Wis., during the “Collaborative Connections: Strengthening Supplier-Contractor Relationships for Success” general session at the PHCC Connect show last month in Cleveland. Joining Dan on stage was an all-star cast featuring emcee Robert Grim, Senior Vice President, Global Sales, InSinkErator, Mount Pleasant, Wis.; Scott Robertson, President, Robertson Heating Supply Co., Alliance, Ohio; Kathryn Poehling-Seymour, President and CEO, First Supply LLC, Madison, Wis.; and Jason Pritchard, Co-Founder, PriCor Technologies, Seattle.

From l to r: Robert Grim, Senior Vice President, Global Sales, InSinkErator, Mount Pleasant, Wis.; Scott Robertson, President, Robertson Heating Supply Co., Alliance, Ohio; Kathryn Poehling-Seymour, President and CEO, First Supply LLC, Madison, Wis.; and Jason Pritchard, Co-Founder, PriCor Technologies, Seattle.

That’s the million-dollar question, right? How does the supplier/contractor relationship make each other better at his/her jobs, and contribute to the overall company mission? Throw in the manufacturer here too, for that matter. Some of the fundamental tenets for strengthening that relationship—that were discussed at the general session—included collaboration, value distribution services, availability, technology and training, and expectations.

Can’t We Just Get Along?

InSinkErator’s Grim asked about the value of working together, and Poehling-Seymour stressed that collaboration is critical in this relationship. “We must understand the pain points and what is working and what isn’t.”

And with that comes better communication. “We are in a relationship industry where communication is imperative,” said Pritchard. If that means paying a bit more for that stronger relationship, then so be it, intimated Pritchard.

Callies echoed this but stressed right communication over more communication. The common thought is “wide equals pricing and deep equals relationships,” said Callies.

So, let’s go deep as an industry. When asked what the landscape is going to look like in five-to-10 years for the contractor/wholesaler/manufacturer, people, processes and services matter. Through trust and preferences, “Relationships are going to matter more,” said Pritchard.

What about expectations? “We want to be around for another 10-20 years,” said Robertson. “We want to see contractor loyalty in the channel,” continued Robertson. “And that means a loyalty to the wholesaler in your particular market.”

Stock Market

Let’s not avoid the 800-lb. gorilla in the room. With contractor loyalty, comes availability and pricing. For Robertson, inventory presence is critical so much so that Robertson Supply holds inventory for approximately 100-125 days. “Listen, we don’t make or install anything so we better be damn good at inventory management,” said Robertson.

Value distribution services ties right in here, “It’s about right product, right time, right price,” said Poehling-Seymour. “Be that added value family.”

Tech Relevant

It’s imperative for these brick-and-mortar supply houses to stay on top of the latest trends and technology. “The key to survival is to stay progressive and current,” said Robertson. Upon further self-reflection, “how do we make it easier to find product?” asked Robertson. “This includes being totally integrated with our contractor partners and researching and developing a technology that contractors will use.”

Poehling-Seymour added that First Supply LLC institutes “customer councils” to continuously get a pulse of the customer. “We try to make sense of the noise,” said Poehling- Seymour. “Where is critical mass in that noise so we can make the right decisions?”

Unless you’ve been riding under a technology rock, Artificial Intelligence (AI) has dominated the talk in most every corner of the tech universe, and it has crept into the PHVAC industry as well. While artificial intelligence, in and of itself, can sound scary and intimidating, according to Poehling-Seymour, “AI has real application in the industry purchasing and predictability.”

For suppliers, it’s imperative to keep all “moving-forward” options available, as Robertson suggests. This includes, and nothing new and earth shattering in our industry, maximizing e-commerce when necessary. “E-commerce presents the right tools at your fingertips,” said Poehling-Seymour. Robertson adds that for his company, online ordering represents 20% volume. Other tech advancements, which included the use of QR codes to streamline processes and online training, were mentioned.

Training Room

InSinkErator’s Grim offered that in today’s business landscape, there is more need for training.

In fact, says Grim, PHCC members ask for training and education now more than ever. “With evolution and advancement comes training and education,” said Callies. Doubling down on this, Poehling-Seymour stated that First Supply opened a training center and offers a variety of training through streaming content.

Callies suggests that people still are the cogs in the wheel that makes this industry run, “Digital when you can, verbal when you must.” Pritchard and Poehler-Seymour agree, saying that people and the process are key through direct communication, and that includes all members of the channel—contractors, manufacturers, all the way down to the inside and outside sales, drivers, dispatchers, etc. within each organization.

So, let’s go back to the original question: How do we all make each other look like rock stars? Consuming all of the above, and, quite simply, “look for successes and build on them,” said Callies.

This article originally ran in PHCC’s Solutions magazine. You can learn more about the Plumbing-Heating-Cooling-Contractors (PHCC) Association at www.phccweb.org.

The kitchen sink being attendees, that is. PHCC CONNECT, this past October 25-27, was set up for one of those “best-ever” shows. Beautiful downtown Cleveland was the backdrop to very a good week of meetings, connections, site visits and much more. Oh, and the weather didn’t hurt either, with temps lingering in the mid-70s.

Mechanical Hub’s John Mesenbrink and The Family Plumber owner, Mike Prencavage, Jr. take the RIDGID tour.

RIDGID, Oatey, Moen and Merit Brass all call the “City that Rocks” home, or close to it anyway, and they each offered a bus trip to visit their respective HQs. Contractors visited their location of choice and all benefitted from their site visits.

The opening keynote, “Growth Begins at the End of Your Comfort Zone,” was presented by a compelling Ken Carter whose story blew up on the big screen as “Coach Carter,” played by none other than Samuel L. Jackson. The story of his 1999 season as coach at Richmond High School is the basis for the film. Throughout his life and tenure as a coach, he has inspired and guided numerous lives of young men to reach their highest potential. His “no non-sense” approach to getting things done is the force that has sustained him to have the tremendous positive influence that he currently possesses.

One of the contestants of the Plumbing Apprentice Contest.

One of our favorite annual events at PHCC CONNECT is the Plumbing and HVAC Apprentice Contest. A total of 21 plumbing and 11 HVAC apprentices from across the U.S. competed for top billing. The Plumbing Apprentice Contest winner was Cody McDonald of Van Contracting, Inc. in Columbia City, Ind. He was sponsored by the International Code Council.

The HVAC counterpart apprentice winner was Jacob Lee of P1 Service in Lenexa, Kan. He was sponsored by RIDGID.

The plumbing apprentices were required rough-in a bathroom system. The set-up includes a toilet, sink and shower, complete with supply, waste and vent lines, plus cleanouts and extra features designed to test the contestants’ knowledge and skills. The test set-up includes a variety of pipe materials—cast iron, copper and PVC and corresponding joining methods.

A Bradford White AeroTherm heat pump water heater was on display during the Product & Technology Showcase.

The HVAC competitors were required to complete a written test, demonstrate proper brazing techniques and perform a hands-on diagnostic on an HVAC package unit, with system errors created by the Foundation’s contractor volunteers for the competition. The competitors also had to perform a pressure and leak test, demonstrate proper refrigerant recovery procedures and the ability to accurately take a variety of instrument readings.

Adjacent to these apprentices diligently working on their assignment, a Product & Technology Showcase buzzed with activity surrounding the lates in tool technology, kitchen and bath, and water heating and heat pump tech.

The kitchen sink.

Seminars and breakout sessions included a Government Affairs Update, Private Equity’s Interest in Plumbing Industries, DOE Standards for Water Heating Products and an Open Roundtable with Union Affiliated Contractors.

A strong session on Women in Industry: “Unlocking Potential and Breaking Barriers: Fostering Success for Women in the Trades through Gender-Inclusive Practices in Recruitment, Retention, and Engagement,” featured some of our personal friends, including Linda Hudek, LH Plumbing Services, Fairfield, Ohio; Ashley Martin, Executive Vice President, NIBCO; and Cassie Pound, co-owner of Quality Heating, Cooling & Plumbing in Tulsa, Oklahoma.

Linda Hudek addresses a question from moderator Susan Frew.

In today’s ever-changing business landscape, strengthening the contractor/wholesaler channel is critical to survival. A recent general session at PHCC CONNECT drilled deep into the conversation. This session, “Collaborative Connections: Strengthening Supplier-Contractor Relationships for Success,” featured RobertGrim, Senior Vice President, Global Sales, InSinkErator, Mount Pleasant, Wis.; Scott Robertson, President, Robertson Heating Supply Co., Alliance, Ohio; Dan Callies, President, Oak Creek Plumbing, Inc., Oak Creek, Wis.; Kathryn Poehling-Seymour, President and CEO, First Supply LLC, Madison, Wis.; and JasonPritchard, Co-Founder, PriCor Technologies, Seattle.

From l to r: Robert Grim, Scott Robertson, Dan Callies, Kathryn Poehling-Seymour, and Scott Pritchard.

And many, many more worthwhile seminars were offered. In fact, PHCCCONNECT2023 education sessions had been approved by OCILB (Ohio Construction Industry Licensing Board) for 19 CEUs.

A RIDGID afterparty at a brewery on the river in downtown Cleveland with some American Plumber Story stickers? Yes, Please! Here with RIDGID’s Becky Brotherton, the Hub’s John Mesenbrink (l) and Tim Ward (r) from the Appetite for Construction podcast, recorded a series of podcasts from the event.

So, mix in some fun nights out with Oatey, RIDGID and PHCC’s receptions “Ohio Night House of Blues” and its closing event at the Rock ‘n Roll Hall of Fame, and, of course, connecting with industry peers, and you had the recipe for one kick-ass event.

Next year’s PHCC CONNECT will be held in Birmingham, Ala. Of all places, I sure hope that words gets around about the event. It’s worth the time, but more people need to come experience it, Birmingham or not.

Falls Church, Va. — The Plumbing-Heating-Cooling Contractors—National Association (PHCC) Educational Foundation is proud to announce the six plumbing students who received top honors in the plumbing competition during the annual SkillsUSA National Leadership and Skills Conference, held June 22nd and 23rd in Atlanta, Ga.

Members from the Foundation’s Plumbing Apprentice and Journeyman Training Committee serve on the SkillsUSA Plumbing Technical Committee. Committee members were on hand to set up, run. and assist with contest judging.

The PHCC Educational Foundation partners with SkillsUSA to sponsor the plumbing contest each year. The Foundation also supports the HVACR Contest. The SkillsUSA Championships is the nation’s largest hands-on workforce development event for middle school, high school, and college/post-secondary students enrolled in career and technical education programs. The SkillsUSA Championships occupy 1.79 million sq. ft. (31 football fields or 41 acres) of floor space. More than 6,000 students competed in 110 contests.

The Plumbing Contest winners were:

• 1st Place Secondary – Shadrach Roundy, Davis Technical College, Kaysville, Utah
• 1st Place Post-Secondary – Christopher Hayes, Pinellas Technical College, St. Petersburg, Fla.
• 2nd Place Secondary – Nicholas Gerasimov, Shawsheen Valley Technical High School, Billerica, Mass.
• 2nd Place Post-Secondary – Brent Offenberger, Rowan Cabarrus Community College, Salisbury, N.C.
• 3rd Place Secondary – Benjamin Tuck, Putnam Career & Technical Center, Eleanor, W.Va.
• 3rd Place Post-Secondary – Chris Martinez, Texas State Technical College – West, Brownwood, Texas

“The PHCC Educational Foundation is dedicated to improving the industry by helping students in

the plumbing, heating and cooling fields reach their full potential. The SkillsUSA Championships

competitions are an outstanding example of the professionalism that results when industry is joined with education,” said PHCC Educational Foundation CLO, Angela Collins.

Technical committee members for this year’s event included:

• Robert Hahn, Chair, Eastwick College, HoHoKus School of Trades, Union, N.J. (plumbing)
• Dale Powell, Project Manager, PHCC Educational Foundation, Gettysburg, Pa. (plumbing)
• Danny Crigler, III, L & D Coates Inc., Aroda, Va. (plumbing)
• Roman Grier, Viega, Broomfield, Colo., (plumbing)
• Victor Hatcher, Tyler Pipe and Coupling, Tyler, Texas (plumbing)
• Warren Lupson, Lupson Assoc., Silver Spring, Md. (HVACR)
• Harold Moret, Copper Development Association, McLean, Va. (plumbing)
• John Mullen, International Association of Plumbing & Mechanical Officials, Ontario, Calif. (plumbing)
• Patrick Peterson, TOTO, Morrow, Ga. (plumbing)
• Larry Shoemaker, Deluxe Plumbing & Heating, Bethlehem, Pa. (plumbing)
• Jeff Voss, Jeff’s Plumbing and Repair, Boone, N.C. (plumbing)
• Jamie Simpson, Schaal Heating & Cooling, Des Moines, Iowa (HVACR)
• James Walls, Cast Iron Soil Pipe Institute, Garland, Texas (plumbing)