Business Development Resources (BDR), a trusted provider of business coaching and training services for the HVAC, plumbing, and electrical industries, is excited to announce the return of its Leadership Excellence Academy this fall. This innovative program helps owners, managers, and team leads develop leadership skills and build high-performance teams that drive business growth and success. The Leadership Excellence Read more
Plumbing

Business Development Resources (BDR), a trusted provider of business coaching and training services for the HVAC, plumbing, and electrical industries, is excited to announce the return of its Leadership Excellence Academy this fall. This innovative program helps owners, managers, and team leads develop leadership skills and build high-performance teams that drive business growth and success.

BDR announces its new season of Leadership Excellence Academy, an ongoing leadership development program that focuses on creating connection, building influence, and generating enhanced results.
The Leadership Excellence Academy is a one-year leadership development program that enhances key leadership competencies for success in the HVAC, plumbing, and electrical industries. The program is structured into sessions to cover a wide range of topics, such as communication, coaching, team building, and performance management.
“At BDR, we believe leadership development is essential to building a successful business,” said Bruce Wiseman, president and owner of BDR. “We want to empower owners, managers, and team leaders to become better leaders who build high-performance teams that drive their businesses forward.”
The Leadership Excellence Academy journey consists of six four-hour training workshops targeting key leadership elements. In addition to the six bimonthly workshops, Leadership Excellence Academy offers podcasts to help participants prepare for and review each session, along with self-paced online courses available between the live online workshops.
“We know leadership is critical to success in today’s business environment, and that’s why we have designed the Leadership Excellence Academy to develop and enhance the leadership skills of owners, managers, and team leads in the HVAC, plumbing, and electrical industries,” said Jeff Plant, trainer and leadership expert at BDR. “We are confident this program will help contractors build better teams and achieve their company goals.”
With the Leadership Excellence Academy, attendees can expect to learn how to communicate effectively with their teams, develop coaching skills to help employees grow and excel, build cohesive and productive teams, and effectively manage performance to ensure the business’s success.
To learn more about the Leadership Excellence Academy and how it can help owners, managers, and team leads become better leaders and build high-performance teams, visit the BDR website at https://www.bdrco.com/leadership-excellence-academy/.

Name: Lesley Joan McGlenen Title: Owner/Operator Company: Pipe Wench Plumbing & Heating ltd. Location: Scotch Creek, British Columbia, Canada Specialty: Plumbing and Heating When asked if she’d be on a scooter anytime soon, Lesley McGlenen (@thepipewench) says she’ll take a HARD PASS! “My favorite smoothie is a spinach, protein (double protein) yogurt, frozen Read more
Name: Lesley Joan McGlenen
Title: Owner/Operator
Company: Pipe Wench Plumbing & Heating ltd.
Location: Scotch Creek, British Columbia, Canada
Specialty: Plumbing and Heating
When asked if she’d be on a scooter anytime soon, Lesley McGlenen (@thepipewench) says she’ll take a HARD PASS! “My favorite smoothie is a spinach, protein (double protein) yogurt, frozen blueberries and pineapple, and orange juice, and most definitely will not be having any more burger shakes,” says McGlenen.
Unless you’ve been living under an Instagram or social media rock, you probably have heard of that ill-fated scooter ride by now. McGlenen was heading back to the hotel from an evening’s festivities during the WWETT Show, and decided that jumping on a scooter was the fastest way to get back. Did I mention it was raining? “Unfortunately, I hit a bump in the alley as I was approaching a sidewalk and fell chin to curb,” says McGlenen.
Friend and fellow contractor friend Alan Carlson @alan_calrson was riding ahead and quickly doubled back, making the 911 call. The paramedics took Lesley by ambulance to the hospital. As Lesley went into emergency surgery, Alan was able to gather her things, and the next day take her back to the hotel post operation. Alan and Mary @theladyplumber stayed with Lesley that night and the next morning, and helped with rescheduling her flight home. “Alan was able to drive me to the airport and see me off. It was very comforting as I was traveling solo,” says McGlenen.
Lesley says she has come a long way since that rainy night in March; however, she still has quite a bit left to go. “The jaw is on the mend and getting more functional, wires are out, and I am able to chew soft foods and still on the smoothie train. Next appointment is June 1 where i’ll get another assessment of progress and then be able to get a better time line on dental reconstruction in the fall, or early of 2024,” says McGlenen.
The Start
Lesley started working as a laborer for her dad’s construction/development company, and worked there for about a year and half. “We were in-between projects and they had to lay me off, and the plumber offered me a job. I was on site for about 2-3 weeks and the apprentice officer came on site and suggested that I get indentured. I approached my employer with the paperwork and signed up as an apprentice, and scheduled my in-class portion for the following January,” says McGlenen.
Lesley continued to work for the same employer for nearly 11 years, then turned subcontractor after she passed her apprenticeship and received her Red Seal Journeyman Plumbing and Gasfitter B tickets. It was a smaller company that ran about 3-6 guys, and they did mostly commercial/residential developments. “With it being a small, tight crew with big projects, I had to learn quick and learn to be efficient,” says McGlenen.
How did Lesley know it was time to try to make the jump on her own? “I didn’t, lol, but I knew it was time to make the next move as I felt I was stagnant in pay and opportunity with the company I currently worked for,” says McGlenen.
“I had been working for my employer for quite a few years as an employee, and when we started the next big complex/development, I wanted to be able to make more money and have more of a challenge so I started subcontracting,” continues McGlenen.
From there, Lesley was able to take on small renos and service calls on her own in addition to those projects, and when they slowed down, she had set up a decent network to be able to pick up projects on her own, and from other plumbers in town from which to subcontract. “By doing so, I was not putting all my eggs in one basket.” Lesley has been on her own since September 2012.
Labor of Love
McGlenen says she loves the freedom and variety that the trades offer daily, weekly, monthly, and year by year. “Everything is changing and innovating within the industry. At the same time, you are using old school practices that you will carry throughout, in addition to all the new technologies and advancements.”
Over these past 2 1/2 years, McGlenen has been primarily building Bob’s (her dad’s) and her mom’s retirement home. The skills Lesley has learned from her father—from building this house starting from the foundation all the way up to doing the metal standing seam roofing—has been immeasurable. “I will carry these lessons, along with the memories of building a house with my 72-year-old father, long into my future endeavors,” says McGlenen.
Yet, with any job, there are some drawbacks. For Lesley, it is very mentally and physically demanding, “so what I have learned during this current injury is that there will always be work in the future. Learning my limits and staying within it so I do not over work/overrun myself is key. This can happen unexpectedly, considering I find myself being a ‘yes’ person; it is ok to step back and say ‘no.’”
And with the years of experience in the trades and the experience owning and operating her own business, McGlenen has had her fair share of learning opportunities. By sharing her experiences with up-and-coming apprentices and other colleagues, which can be used as a tool to be emulated in their practices to become better, more efficient, successful human beings, McGlenen definitely considers herself a mentor.
The Personal
What’s so interesting about Lesley is, well, anything she puts her mind to. She is creative, funny, smart, and has the ability to laugh at herself when the chips are down. See scooter story above. She has said about that moment was that she could have sulked and felt sorry about herself and asked “why me?” or realized what’s done is done and plan for the future.
Back in the early stages of COVID, the “Sharpie Doodles” came about. “I was stuck at home, along with the rest of the world, and over-consuming some beverages one night, and a friend sent a meme about not drinking alone,” explains McGlenen. “It was on someone’s legs with the worst drawing of a smiley faces showing ‘it’s not drinking alone if you have your buddies with you.’ So, I proceeded to grab my sharpies, threw on some Rolling Stones and got to drawing. Then it just became a thing every-so-often, grab a few ‘pops’ and the sharpies as a way to cut loose to decompress from stress while doing something fun an creative.
“I have been told by my aunt Sheelagh that I should really try an just stick to paper, but what fun is that?! I have done a few others since—Alan Carlson, Bob Baker, Bob Boilercrew, Plumb Bob Rob and my main man FRED. “Next up ….. TBD,” says McGlenen.
When it comes to free time, “I love to golf and spend with friends/family. In the summer, I love to grab a cold bevy and a book, some tunes and float on the lake.
“In the winter I love to do puzzles, listen to podcasts, go on odd snowboard trips, and travel to warmer destinations to golf,” says McGlenen.

Golf has been one constant free-time activity. Lesley grew up with her my mom, dad and grandparents as avid golfers. “I golfed when I was little and I am pretty sure my dad wanted me to be on the LPGA, but I was not interested as a pre-teen,” says McGlenen.
“However, as I grew out of my teenage years and moved out of town, I found golf was a good way to meet other women and make connections for business. I joined the local ladies’ leagues and started golfing regularly and made a good crew of friends.”
Since moving three years ago, Lesley had planned a weekend for her friends to come down to see the house, golf and tour the new area, so she figured she should plan a golf tournament—the G-Dammnn Golf Tournament (GDGT) for the babes. “It’s vibe is a fun interactive atmosphere for all skill levels where women can feel confident to come out to a tournament with their friends, make new friends and have a great time while supporting other women. A portion of the proceeds are being donated this year to the Women in Trades program at the Okanagan College, for which I mentor,” says McGlenen.
Lesley feels it’s important to encourage women and to show them that they have plenty of opportunities within the trades to provide a financially secure future for themselves and their families. She is still accepting registrations for the event up until June 1 or until it sells out. The event is being held June 10th at Talking Rock Golf Course, Little Shuswap Lake, British Columbia, Canada. You can find more details at www.babesgdgt.ca, and she is also actively accepting sponsorships and donations toward the event and the Women in Trades program.
What’s one thing people may not know about McGlenen? “I like to sew,” she says. “I was in a textiles class in high school, a fancy word for sewing class, and originally wanted to be a home economics teacher. My grandma sewed and I got into sewing as a child and loved making my own clothes, even made a pair of my own golf capris. I would make pajama pants and sell them to the neighborhood kids. The most recent items I have sewed for myself are bathing suits.”

Milwaukee is adding eight new shop focused solutions to the PACKOUT™ system, all featuring modularity with the PACKOUT™ Wall Plates. Magnetic Rack—features three magnetic faces, optimized to store hand tools, fasteners, and more for quick access organization Magnetic Bin & Large Magnetic Bin—can be hung on wall plates or stored inside PACKOUT™ organizers, feature a Read more
Milwaukee is adding eight new shop focused solutions to the PACKOUT™ system, all featuring modularity with the PACKOUT™ Wall Plates.

- Magnetic Rack—features three magnetic faces, optimized to store hand tools, fasteners, and more for quick access organization
- Magnetic Bin & Large Magnetic Bin—can be hung on wall plates or stored inside PACKOUT™ organizers, feature a quick access magnetic dish that can be used to organize and store small items like fasteners, power tool accessories, and more. A non-marring magnetic base allows the bins to be stored on metal items without damaging them
- Compact Wall Basket—quick access opening allows for easy retrieval of stored items, 20lb weight capacity perfect for storing gloves, bit cases, and more

- 4” Single Straight Hook & 7-Hook Rack—constructed with metal reinforced hooks to maintain shape when loaded and provide easy placement and removal of stored items

- Belt Clip Rack—constructed with reinforced metal to maintain shape when loaded and optimized to store anything with a belt clip such as knives, tape measures, and more
- Long Handle Tool Holder—optimized to store outdoor power equipment, the quick access tool clamps make it easy to retrieve long-handled tools while the anti-slip rubber grips prevent tools from falling

With the addition of the new PACKOUT™ Shop Storage solutions, the Milwaukee® PACKOUT™ Modular Storage System now has over 75 solutions for users to choose from to fully customize their storage on the jobsite, in transit, and in the shop, making PACKOUT™ the most versatile and durable modular storage system in the industry.

Providing accurate, detailed bids is important to homeowners. According to proprietary research from Lowe’s, 65% of homeowners cited lack of clarity on project costs as a top challenge in working with Pros. Consider taking advantage of online tools, like Lowe’s Online Order Quoting, to efficiently build and receive quotes for orders purchased via the Lowe’s Read more
Providing accurate, detailed bids is important to homeowners. According to proprietary research from Lowe’s, 65% of homeowners cited lack of clarity on project costs as a top challenge in working with Pros. Consider taking advantage of online tools, like Lowe’s Online Order Quoting, to efficiently build and receive quotes for orders purchased via the Lowe’s app/website. Pricing for Lowe’s online quotes is guaranteed for seven days, so you can share with clients in advance and help eliminate uncertainty. Learn more here.

Franklin Electric Co., Inc. (NASDAQ: FELE) has announced that its Little Giant brand has expanded their sump pump lineup to better equip professional plumbers and installers. The new products include: BSP33 Series (1/3 hp) and BSP50 Series (1/2 hp) and 5.5 ASPA Series (1/4 hp) builder grade sump pumps BSC33 Series (1/3 hp) and BSC50 Series (1/2 hp) sump/effluent pumps BSWC50 Series (1/2 Read more
Franklin Electric Co., Inc. (NASDAQ: FELE) has announced that its Little Giant brand has expanded their sump pump lineup to better equip professional plumbers and installers.
The new products include:
- BSP33 Series (1/3 hp) and BSP50 Series (1/2 hp) and 5.5 ASPA Series (1/4 hp) builder grade sump pumps
- BSC33 Series (1/3 hp) and BSC50 Series (1/2 hp) sump/effluent pumps
- BSWC50 Series (1/2 hp) sewage pump
- SPBS 1-HF Series battery backup system

“With an 80-year history, Little Giant is a brand that homeowners and installers know and trust to solve pumping challenges,” said Wayne Neault, Business Unit Director, Residential and Specialty Solutions. “This product expansion allows installers to not only provide homeowners with this level of confidence at more price points, but it also helps plumbing professionals streamline ordering from a proven brand.”
All products also feature Little Giant’s proven durable construction and feature a two-year warranty.
Information on the expanded product lineup is available at www.littlegiant.com/products/sump–effluent-pumps–systems/