Earlier this year, we caught up with George Kazan, president and CEO, Ridgeway Plumbing, Inc., located in Boynton Beach, Fla. Founded 1956, the open shop company with 540 employees—no labor subcontractors—brought $135M in revenue in 2023. Ridgeway, dabbling in all new construction, and all residential—homes and apartments—works for most all of the major national and Read more
residential plumbing


Greg Kozan
Earlier this year, we caught up with George Kazan, president and CEO, Ridgeway Plumbing, Inc., located in Boynton Beach, Fla. Founded 1956, the open shop company with 540 employees—no labor subcontractors—brought $135M in revenue in 2023. Ridgeway, dabbling in all new construction, and all residential—homes and apartments—works for most all of the major national and regional homebuilders and developers. Completing well over 10,000 units last year, the company currently serves seven markets throughout Florida and is continuing to expand its footprint.
MH: During the pandemic, how did Ridgeway fare? How did you navigate that most unusual time?
KOZAN: After a brief (maybe one month) period of extreme uncertainty, residential construction began to explode. Seems like everyone wanted to come to Florida and buy a house. While welcome, those were very stressful and challenging times, given the supply chain and labor shortage issues, as well as significant cost increases. Most of that is in the past now.

MH: In general, most of the country is experiencing a skilled labor shortage. Are you experiencing that in Florida, and what measures does Ridgeway employ to make sure they are hiring the best?
KOZAN: I’d be lying if I told you that onboarding and retention isn’t a huge challenge for us. Most of what’s available for the trades today are entry-level people, and with that comes a high degree of turnover in the early weeks and months. It’s critical for us to get these people up to speed. Besides having around 80 of our guys in apprenticeship classes, we do a lot of classroom and field training, videos produced in-house, and mentorships.

MH: You had mentioned that Ridgeway was all residential plumbing—about 80% homes and townhouses, 20% apartments—how are both those markets in your area, and how do you see them in the short term?
KOZAN: While starts did begin to fall off a bit last year with the interest rate run-up, things are still quite strong on the homebuilding side. Many apartment projects have been getting delayed or canceled, and it may take a year or so for things to stabilize there. Still, we remain quite bullish on housing in general, and in particular the residential market in Florida. It’s all about demographics.
MH: What are some of your top concerns as the president of a large plumbing company in 2024? How are you handling it?
KOZAN: Housing demand is not going away, so our primary mission is twofold—build our market share to get all the work we can handle, and continue to improve operationally so we can better handle all the work that we get.

MH: What do you feel have been some of your top successes over the past few years?
KOZAN: Actually, ever since the Great Recession we have invested heavily in our technology and information systems. Our entire business operates on a fully integrated operational software package developed by our IT staff in-house. Our proprietary system and apps are designed to address the unique needs of a large volume residential trade contractor—including scheduling, document management, logistics, reporting, quality inspection, as well as payroll and accounting.
Additionally, the major piping systems in every single one of our homes and apartment buildings are computer designed and fabricated, resulting in accuracy, consistency, and timely installation—critical in fast-paced housing construction.
MH: Over the last few years, we’ve been hearing about the Infrastructure Bill. Was Ridgeway able to “tap” into any federal money?
KOZAN: Not directly applicable to our markets, but better roads and infrastructure is always welcome to handle the strong influx of population growth we’re experiencing throughout Florida.

As the old saying goes, prevention is better than cure. This is especially true in the world of plumbing. Plumbing issues can quickly translate to costly repairs and unimaginable disruptions if you don’t prevent or address them promptly. Here are some tips to help homeowners prevent common plumbing problems before they happen. Safeguard Pipes from Read more
As the old saying goes, prevention is better than cure. This is especially true in the world of plumbing. Plumbing issues can quickly translate to costly repairs and unimaginable disruptions if you don’t prevent or address them promptly. Here are some tips to help homeowners prevent common plumbing problems before they happen.
Safeguard Pipes from Freezing
After installing a plumbing system, you expect it to function optimally in all seasons. However, that’s not always the case in winter, as frigid temperatures cause the water in pipes to freeze. Sometimes, the frozen pipes burst, leading to costly plumbing damage.
Fortunately, you can avoid this by insulating the pipes. Pay more attention to those in unheated areas, like garages, attics, basement, and crawl spaces. You can use heating tape or pipe insulation sleeves to shield them from the dropping temperatures. Other options include sealing any air leaks, allowing your faucets to drip a little bit, and using a thermostat to maintain a consistent temperature.

Keep Drains Clear
A clogged drain and pipe is a common and avoidable plumbing problem. Hair and other debris can ball up into huge clogs in drains, restricting water flow. You can avoid this by simply cleaning your drains daily.
Grease and cooking oils are other culprits for drain clogs. Cooking oil can solidify in your drain pipes, causing blockage while grease attaches to pipes like glue, coating their inside to make them bumpy and sticky.
These bumps capture food particles, slowly reducing the pipe’s diameter. This eventually leads to slowed water pressure and flow. Find better ways to dispose of cooking oil and grease, like transferring them to another container and putting in the trash instead of pouring them down your drain.
Monitor Water Pressure
Extremely high water pressure can excessively strain your plumbing system, resulting in leaks and costly bursts. Consider using a water pressure gauge to keep an eye on your home’s water pressure. Experts recommend a water pressure of about 40 to 60 psi for a home. If yours exceeds these, install a pressure regulator to maintain a safe range.
Pay More Attention to What You Flush
Toilet drains are specifically established to handle toilet paper and human waste. Flushing items, like wet wipes, paper towels, cotton balls, and sanitary products, can be a recipe for blockage.
Even those labeled as flushable, especially wipes, can clog your drains and even the septic tank. A septic tank clog can facilitate the growth of bacteria that can ruin the septic tank itself and its pipes. So, always dispose of such items in the trash rather than flushing them.
Carefully Use Plumbing Cleaners
Avoid overusing DIY plumbing cleaners, as they can wear down your plumbing system’s walls over time. While they do a better job of clearing any unwanted materials from your plumbing system, most of them start to work on the inner lining of the systems themselves if they do not find any dirt or debris to remove.
Make Plans for Regular Plumbing Inspections
Let a professional plumber perform regular plumbing checks to highlight plumbing issues before they become unmanageable. Your routine inspection can include checking for visible signs of wear and tear, corrosion, leaks, and cracks. Your plumber can also inspect the pipes, appliances, and fixtures to ensure they are in good condition and functioning properly.
Plumbing problems cost homeowners a lot of money, yet they are preventable. Consider implementing these proactive steps discussed above and embracing regular maintenance to keep your plumbing system in perfect shape.

When he’s not competing in his bowling leagues, or spending time with his family, you can find Trey Young on Instagram @iplumbit documenting his residential plumbing work in new construction. And his Instagram success is not only in the work he shows off, but I have to think that it’s in the music he selects Read more
When he’s not competing in his bowling leagues, or spending time with his family, you can find Trey Young on Instagram @iplumbit documenting his residential plumbing work in new construction.
And his Instagram success is not only in the work he shows off, but I have to think that it’s in the music he selects to accompany the posts. ”Some songs I pick for videos may be ‘trending’ sounds or songs on Instagram at the time, but most of the music comes from my personal catalog,” says Young. “I like to believe I have a good ear for music that adds something to the project I’m showing off.”
The Beginning
Young got his first taste of plumbing working for Plumbing Plus, St. Louis, during summer break of senior year of high school. “Plumbing Plus was performing a sewer repair for a rental property for one of my parents, so I approached owner Matt Baese and asked if they needed any help, and the rest was history,” says Young.
After a short stint in college for website development, Young started working for Plumbing Plus full time a few years after high school as a laborer, and earned an apprenticeship shortly after. “I dabbled in website development for a bit, and it just wasn’t paying what plumbing was paying, even at senior levels,” recalls Young.
After three to four years working side by side with master plumber Eric Pruitt, “I began working solo and eventually created an Instagram to document my work,” says Young.
Hard Work Pays
According to Young, both Baese and Pruitt have shown tremendous patience with him during his rookie years, imparting invaluable information to be proficient as a plumber. Moreover, “I consider myself an advocate for the trade, imparting need-to-know information to assist others in making an informed decision on whether the path of plumbing will best suit them,” says Young.
Yet, there is a misconception that trade work is repetitive, unforgiving manual labor for a meager salary. This misconception starts early with most kids, says Young, reinforced through unrealistic depictions on TV shows, movies and cartoons, etc. “It’s always been my opinion that the industry should focus on more outreach programs directed toward elementary school as much, if not more, than high schools to combat that misconception early,” says Young.
Work ethic is key to the trades, with traits such as dedication, integrity, punctuality and a willingness to learn mandatory. “’Hard work pays off’ may be a tad cliché in the year 2023, but it has always been the best intro to anyone considering a career in the trades,” says Young.
From a hornet’s nest inside a rehab home the size of a large yoga ball, to spiders the size of a small hand, “I’ve run across some pretty wild jobs,” says Young. But Young says he enjoys plumbing so much—being in different sites working on different jobs every single day. “Whereas with a corporate job, you are in the same cubicle, drinking the same cup of coffee, looking at the same computer, day in day out,” emphasizes Young.
Moreover, “the best reward is completing a job beyond expectations and bringing visible relief and or joy to someone who has been dealing a major plumbing issue for days, if not weeks.
Getting Connected
Social media, and Instagram in particular, has helped Young become a more versed plumber by introducing him to new products, tools and methods. “I’ve also had the opportunity to virtually meet hundreds of like-minded tradesmen, some even in person through company ambassador programs or people recognizing me at the local plumbing supply house,” says Young.
The Next Step
How does Young balance his quest for the ever-elusive perfect 300, family time and work? “Unfortunately, I find myself asking the same question because work takes up the majority of my time lately. After recently earning his Journeyman’s License, “setting the groundwork to eventually venture off on my own demands most of my leisure time,” says Young.

Purpose. It is a powerful thing, and it can have a great influence on one’s life path. For Chris Ramos (@bold_cityplumber), he found purpose in his family and his work. You see, Ramos had rough upbringing, to say the least. Growing up in Ossining, N.Y., about 35 miles northeast of New York, Chris’s mother lost Read more
Purpose. It is a powerful thing, and it can have a great influence on one’s life path. For Chris Ramos (@bold_cityplumber), he found purpose in his family and his work. You see, Ramos had rough upbringing, to say the least. Growing up in Ossining, N.Y., about 35 miles northeast of New York, Chris’s mother lost her best friend and sister—his aunt—and had been in the middle of a divorce and custody battle with his father. Her life started to spiral out of control, and Chris took to the streets, dropped out of school at 16 years old, and made some bad decisions. “I was hard at listening and I just didn’t want to be at home,” says Ramos.

Meanwhile, Chris’s father, his grandparents and his cousin, Jay, would always tell him he needed to do something better with his life. “I just didn’t want to hear it; I was very upset with how things were at home,” recalls Ramos.
Eventually, at the age of 19, Ramos met his girlfriend and eventual wife, Laura. At the time, she had a 3-year-old boy named Derek. “After dating for awhile, I realized I wanted to be a big part of Derek’s life, and I wanted to be a father to him. Yet, I needed to change things with my life first,” says Ramos.
Ramos finally decided to start working different jobs and jumped around for a while until he bumped into a family friend named Dougie, who had been a plumber for many years. Remembering the advice from his cousin Jay, finding a trade could change his life for the better. “Jay was a big part of me turning my life around. Every time he saw me, he would say, ‘Chris, join the trades before you end up in jail or worse.’”

So, Ramos told Dougie he needed a change to make money and do better for himself, his girlfriend and her little boy. “Dougie encouraged me look in the local Penny Saver magazine and find an ad of a local company that was hiring apprentices/helpers. I called a company and asked if they were interviewing. They invited me to their location and hired me on the spot as an apprentice,” says Ramos.
Soon after, Ramos’s wife became pregnant with their daughter, Julianna. At the time, Chris and Laura were living in his grandparent’s house in a very tiny basement studio. “We knew it was time to move out and start our lives as a family in our own place. We decided to move to Florida, and we have lived here ever since, and have another son, Christian Jr.,” says Ramos.
While Ramos has been plumbing for most of the time in Florida, he did take a short break from plumbing to see if he wanted to do something different. “I went to work for FedEx but realized plumbing is where I needed to be. It is my passion.”
Currently, Ramos works for a small company that’s close to home. He is in charge of service plumbing as a residential plumber, which includes drain cleaning and sewer inspections. “I’ve been with this company for a few weeks as I recently made a job transition to be closer to home. This will help me be closer to my wife and kids throughout the day.”
Comfortable in his career, Ramos loves customer service, and the feeling when one is able to diagnose an issue and come up with a resolution and repair it, leaving a happy and satisfied customer. “The customer has paid you their hard-earned money; it is your duty to provide outstanding service and quality work. This will determine the longevity of your career in the trades. Your reputation and your integrity are important,” says Ramos.
Throughout the COVID-19 pandemic, it’s been up and down, says Ramos. “Some customers don’t want you in their homes out of fear of getting the virus, understandably so. We make sure to use gloves, masks, shoes covers and eye protection. We dispose of the gloves and shoe covers after every job for the safety of our customers, and ourselves. We also call ahead to ask the customer if they have experienced any symptoms or have any underlying health conditions that could put them at risk.”
Uplifting the Trades
Ramos believes that the trades need more dedicated schools, and more talks with kids in high school to let them know that there are more options and alternatives. “Let’s introduce them to the trades and show them they could make a great living and earn a skill that no one can take from them. They will carry the skill with them for the rest of their lives.”
Ramos suggests to find a company that is offering a helper position or an apprenticeship program. “Be patient and soak in all the knowledge; stay off the phone while at work and bring a note pad. Stay focused, stay hungry and never become complacent. But always make sure to put family first.”
The Boldcast
Lately, Ramos has been busy with his Boldcast Instagram Live show on Sunday nights. Ramos always wanted to put together a podcast as he’s been a fan for many years, and they have helped him get through his work days. “I was in the middle of putting together a podcast for audio podcast platforms until I started to talk with my buddies ProDrains and Quays Plumbing. They had thought about doing it on Instagram and I was offering my help anyway I could to get them started. One day, I went live with another friend of mine, The Impetus, and it started to take off. The next day I put together some promotional content and scheduled my very first live event,” says Ramos.
On his very first live show, so many big names from the community showed up and chatted with me. “It really helped the show take off. There wouldn’t be The Boldcast Live if it wasn’t for that first lineup of guests that showed up, without being scheduled. And, of course, the fans that viewed the show.”
The show has taught Ramos so many great things—from the awesome knowledge being put out there from every guest to learning how to become a great promoter and staying organized. “My goal has always been to give back to this community.”
Interestingly, at a very young age, Ramos has dealt with very bad anxiety issues. “Before every Boldcast Live event, I get sick to my stomach and have almost gotten sick during the show. I’ve got a great poker face, I guess. I’m working on these issues, and working on making life easier. The Boldcast has helped me break through it and face my fears,” says Ramos.
When he is not on the jobsite or working on his next Boldcast, Ramos likes to spend time with his wife and kids, and go to the beach or go fishing. He also enjoys video editing and graphic designing. “Do your absolute best to be there to be present for your wife and kids. You can never get back lost family time,” says Ramos.
In fact, when asked about the last time he said he had a great day, “I was spending time with my wife and kids, or plumbing. It’s what I know, it’s what I do, and it’s my passion.”