software

The No. 1 price generating software company displays commitment to growth, contractors with new additions The New Flat Rate, the No. 1 price generating software for home service contractors, announced three key new hires to their expanding leadership team. The additions add valuable skills, expertise and capacity to maintain The New Flat Rate’s dedication to Read more

The No. 1 price generating software company displays commitment to growth, contractors with new additions

The New Flat Rate, the No. 1 price generating software for home service contractors, announced three key new hires to their expanding leadership team. The additions add valuable skills, expertise and capacity to maintain The New Flat Rate’s dedication to supporting home service business owners around the country.

Erika Mosteller, Cynthia Wilson and Madeline Hughes join The New Flat Rate’s leadership team in various roles, thus positioning the company for continued success.

Madeline Hughes

“At The New Flat Rate, we remain committed to providing our members with innovative pricing solutions to ensure they are prepared when they are out in the field,” said Danielle Putnam, president of The New Flat Rate. “To ensure we are positioned to meet increasing demands, one of our top priorities is investing in the right team to meet the everchanging standards of the home service industry.

“Adding Erika, Cynthia and Madeline to the team not only guarantees exceptional leadership, but it also increases our ability to bolster our relationships with current and future members while continuing to build and increase brand awareness for The New Flat Rate.”

Mosteller joins The New Flat Rate as the director of partnerships and events. Earning a bachelor’s degree from Furman University and a master’s from The University of Georgia, she will be directing tradeshows and events while overseeing vendor partnership strategy for the company.

Erika Mosteller

Specializing in fundraising, membership development and project management, Wilson was announced as the new director of operations for The New Flat Rate. She holds a bachelor’s degree in organizational leadership and a master’s in public administration, both from Valdosta State University. She has prior experience working with membership-based nonprofits in addition to social services.

Hughes joins The New Flat Rate team as the sales manager, where she will be leading the sales department in providing face-to-face meetings with potential new members. In her position, she will be providing resources to potential members to help them develop a strategy for success, as well as answering any questions they may have about The New Flat Rate’s menu pricing system and training. She has a bachelor’s in business administration from Georgia College & State University.

Cynthia Wilson

For more information about The New Flat Rate, please visit https://thenewflatrate.com/.

Entries accepted through August 9th The AHR Expo (International Air-Conditioning, Heating, Refrigerating Exposition) is now accepting submissions for the 2023 Innovation Awards. Exhibitors are encouraged to enter recent or upgraded products for the competition. Entries are welcomed through August 9, 2022. The 2023 AHR Expo will return to Atlanta at the Georgia World Congress Center Read more

Entries accepted through August 9th

The AHR Expo (International Air-Conditioning, Heating, Refrigerating Exposition) is now accepting submissions for the 2023 Innovation Awards. Exhibitors are encouraged to enter recent or upgraded products for the competition. Entries are welcomed through August 9, 2022. The 2023 AHR Expo will return to Atlanta at the Georgia World Congress Center February 6-8, 2023. To request more information about the Innovation Awards, or to receive forms for entry, please email Kim Pires at kpires@iecshows.com.

“If Vegas is any indicator of what’s ahead for HVACR then Atlanta will certainly be an impressive showing,” said show manager Mark Stevens. “Our ten category winners and 2022 Product of the Year winner, Danfoss, blew us away with innovative solutions that demonstrate just how revolutionary the technology within this industry is becoming. It’s really a remarkable gauge of just how fast this industry is moving,” continued Stevens.

The Innovation Awards aim to honor the most inventive, useful and original products, systems and technologies in the marketplace. Exhibitors are encouraged to submit products and technologies to showcase solutions for new and existing challenges and new avenues for industry growth.

Once submitted, all entries are evaluated by a panel of third-party ASHRAE members with over 20 years of professional engineering experience. The panel uses a review process to tally points based on application, innovation, value and market impact. Winners are then selected in ten industry categories, including building automation; cooling; heating; indoor air quality; plumbing; refrigeration; software; sustainable solutions; tools and instruments; and ventilation. An overall Product of the Year will be selected from the pool of category winners and will be announced at the show in Atlanta.

The Innovation Awards as an investment in our workforce

In 2022 AHR Expo introduced a workforce development program in which entry fees from the Innovation Awards program were used to support a local dual-HVAC high school. With the success of the awards in Vegas, AHR Expo was able to donate $25,000 directly to the program as well as host 25 students for a field trip on the show floor. In 2023, AHR Expo aims to work with the Atlanta Public School district to award donation funds to a similar program, with the hopes of growing into other areas of service within HVAC including computer programming and engineering.

“This industry is special,” said Stevens. “If you’ve been to the AHR Expo you understand the feeling of community and connectedness−even more now than ever coming out of the challenging years behind us.

“We are poised to build a fantastic future with HVACR leading the transformation of our built environment. The Innovation Awards lend a preview of this and it is encouraging to see how we are moving forward as an industry. Manufacturers continue to exceed expectations by showing up, making improvements and pushing forward; and while we award only ten companies, we see hundreds in our submissions. We can’t wait to see what’s to come in Atlanta,” concluded Stevens.

How to enter the 2023 Innovation Awards

The awards extend an opportunity for manufacturers to validate their dedication and hard work with strategy, planning, execution and market realization through the recognition of the industry’s most prestigious award. Winners are encouraged to learn more about the awards and view the 2022 winners on the Innovation Awards webpage. All applicants can submit their entries via the dedicated portal. The deadline for entry is August 9, 2022. Questions can be directed to Kim Pires at kpires@iecshows.com.

There are many benefits to participation, including:

  • Winners and finalists will be recognized at the 2023 show with special booth signage
  • Finalists will be announced on social channels one week before winner announcements, extending the opportunity for exposure longevity
  • All winners will be invited to celebrate with their colleagues and industry leaders at a closed reception
  • Winners will be interviewed for a custom video months before the show and will be featured on the AHR Expo website and social media channels, as well as in industry media coverage
  • Winners will be encouraged to promote their win on their communication channels

Registration for the 2023 AHR Expo is open and available on the AHR Expo website.

Attendees are also encouraged to sign up for the show newsletter to receive updates as they happen.

ABOUT THE AHR EXPO

The AHR Expo is the essential event for HVACR professionals, attracting the most comprehensive gathering of the industry from around the globe each year. The show provides a unique forum where manufacturers and suppliers of all sizes and specialties come together to share ideas and showcase the future of HVACR technology. Since 1930, the AHR Expo has remained the industry’s best place for OEMs, engineers, contractors, facility operators, architects, educators and other industry professionals to experience everything new in HVACR and build relationships. The AHR Expo is co-sponsored by ASHRAE and AHRI and is held concurrently with ASHRAE’s Winter Conference. The next show will take place February 6-8, 2023, in Atlanta.

For more information, visit ahrexpo.com and follow on Twitter and Instagram.

Throughout the years, the forces that have driven the plumbing industry to change and improve have been diverse. From competitors trying new things, to technological advances pushing boundaries, contractors have had to adapt, or get left behind. One driving force that hasn’t always been recognized, however, is the customer. Sure, good contractors and managers have Read more

Throughout the years, the forces that have driven the plumbing industry to change and improve have been diverse. From competitors trying new things, to technological advances pushing boundaries, contractors have had to adapt, or get left behind. One driving force that hasn’t always been recognized, however, is the customer.

Sure, good contractors and managers have always taken into account that customer satisfaction is what keeps a business running, from invaluable word of mouth recommendations to the ever-profitable returning customer strategies, but the fact of the matter is that customers themselves have changed. Tech giants like Amazon and Facebook permeate every aspect of our culture and they’ve reshaped expectations so much that simply doing a good job just isn’t enough anymore.

The fact that customers expect so much from every company they interact with (even if they’re not a tech giant) has already been discussed and dissected. After all, 2020 was the year customer experience became more important than price. Now, the pressure is on plumbing and contracting companies to make sense of these expectations and find a way to implement changes. That, however, is easier said than done. How do you turn a plumbing company into Amazon?

This is where customer journeys come in. And no, that’s not a typo. We do mean customer journeys, as a plural. That’s because the complete sum of interactions between a customer and a field service business is not singular; their experience is made up of many interactions that require individual attention, but ignoring this fact is an error that many managers make.

1.  The customer isn’t the most important one, they’re the only one!

For example, what’s the first thing a customer has to do in order to hire you? Book an appointment, right? Well, that’s the booking journey. How many steps are there to go from needing a plumber to having an appointment scheduled? Where do you lose customers along the way? How can you remove friction so that the process is so smooth, the customer never gets a chance to change their mind?

Basically, if you can turn your booking journey into something resembling Amazon’s “1-Click Buy” button, you’ll have significantly improved your lead conversion rate. You’ll earn more money for each dollar spent on getting leads to your website, increase your chances that the customer will continue through to the next journey, and encourage re-bookings in the future.

The same applies throughout each additional journey, as highlighted in the image above. The more points of friction you have, the more negative the overall experience and that’s even if  the customer’s problem was fixed! It can be overwhelming (especially to smaller businesses) to take into account every single interaction, but by mapping the customer journey, it becomes far more manageable.

For example, in the booking journey we mentioned above, most people expect to book an appointment the same way they book a dinner reservation. Therefore, an automatic booking portal is the tool you need to offer that experience. A quote? Why would they wait days for the office staff to send one, or even weeks, when they’re so used to seeing prices online?

Providing instant digital quotes will impress the customer, help upsell them on premium plans (because they can clearly see their options and the benefits shown on multiple quotes), and save your admin time.

Learn more about online portals and customer experience here!

2.  How do plumbing technicians benefit from great customer journeys?

The reason customer journeys will define 2021 as well as the coming years (a bold claim, we know!) is because despite the name, rather than targeting a single shareholder, it stands as a holistic strategy for a business.

From a technician’s point of view, an easy job is one they can do as efficiently as possible. That means taking as few trips back and forth to the office between jobs (ideally none), for the customer to be aware of the visit & available when they do arrive, and finally: to be able to support any query the customer may have, all whilst in the field.

When you’re aiming to offer a smooth pre-appointment, call-out, and inventory journey to your customers, all these imply having the right tool to make your technician’s day fly by. The customer is kept up-to-date via notifications so they know to be are available, and technicians can expect to know whether the parts the installation needs are available; these are just a few of the benefits that work to make everyone’s lives easier.

3.  How does your office staff benefit from great customer journeys?

Frictionless customer journeys are tightly linked to the concept of customer self-service and business automation. Much like booking a stay on Booking.com, the customer does part of the work, whilst software takes care of reminders, invoicing, and even feedback requests.

On the customer side, they’re happy because they feel in control of their experience and can get results quickly with near instantaneous confirmations every step of the way, establishing peace of mind.

The admin side is where the greatest benefits truly lie.

Software automation can’t replace office staff when it comes to complex tasks and building relationships, but it can support them to deliver their best work by removing repetitive and time-consuming parts of their day, like emailing confirmations and double-data entry. More efficient admins means you can hire more technicians, and  get more work done with the same amount of resources.

4.  The Takeaway

All in all, customer journeys are a complex concept and no one expects a business owner to get it perfect from the beginning. However, as we move into 2021 and learn to live with the challenges we’ve faced in 2020, it’s true that customer expectations will continue to rise, but quality customer journeys can help you face them.

Digital tools are already a mainstay of our everyday lives and Commusoft is one that strives to make remarkable customer journeys a breeze for any contracting business. If you’re looking to learn more, check out our Customer Journeys page.

Cristina Maria is a Marketing Executive at Commusoft, a job management software company, where she helps educate and empower field service businesses to deliver a remarkable customer experience.

AHR Expo Show Management today announced the winners of the 2020 AHR Expo Innovation Awards competition. Hosted annually by the AHR Expo, products in 10 industry categories are recognized for their innovative contribution to HVACR. The winning products, technologies and systems from each award  category will be formally recognized during the 2020 AHR Expo, Feb. 3-5 at the Orange County Read more

AHR Expo Show Management today announced the winners of the 2020 AHR Expo Innovation Awards competition. Hosted annually by the AHR Expo, products in 10 industry categories are recognized for their innovative contribution to HVACR. The winning products, technologies and systems from each award  category will be formally recognized during the 2020 AHR Expo, Feb. 3-5 at the Orange County Convention Center in Orlando, Fl. Additionally, one of the category winners will be recognized as the most inventive and original product and will receive the 2020 Product of the Year Award. The ceremony is open to all Show attendees and is slated for Tuesday, February 4 at 1:00 pm EST.

Winners are carefully reviewed and selected by a panel of third-party ASHRAE member judges who evaluate award entries based on their innovative design, creativity, application, value and potential market impact.

“We had more entries submitted for the 2020 Innovation Awards than we’ve ever had,” said Mark Stevens, AHR Expo Show Manager. “This speaks volumes to the advancement and outstanding innovation happening within the HVACR industry at the moment. As in previous years, the technologies vying for a category award more than exceeded our expectations. We would like to congratulate each of our winners, finalists and all entrants for their leadership in advancing the future of our industry. We look forward to seeing these inventive solutions in action on the Show floor in Orlando and to honor our winners in a special ceremony.”

2020 AHR Expo Innovation Award Winners and finalists selected within the categories of building automation, cooling, green building, heating, indoor air quality, plumbing, refrigeration, software, tools and instruments, and ventilation are:

BUILDING AUTOMATION

Winner: Delta Controls Inc. (Booth 1161) – O3 Sensor Hub 2.0

Innovation: The O3 Sensor Hub 2.0 combines seven different sensors to provide the most accurate view of an interior space available on the market. IoT-enabled to function as a standalone room controller, the O3 Sensor Hub 2.0 combines temperature sensing, occupancy detection, humidity and wireless integration into one. This innovation uses Sensor Fusion to enhance the occupant experience with heightened room control and to reduce false occupancy detections. The O3 is ceiling-mounted to maximize functionality from the best vantage point of the room, enabling it to accurately detect occupancy with simple reads from body heat, keyboard noise or other motion. It also quickly detects when occupants leave the room, resulting in cost savings valuable to facilities management. With the O3 Sensor Hub 2.0, Delta Controls Inc. aims to change how the controls industry looks at occupant satisfaction.

“I am incredibly proud of the Delta Controls team and of the product they developed. The O3 Sensor Hub allows users to experience the best room control on the market, and we are grateful to be recognized by AHR Expo and the ASHRAE committee for this product. At the 2020 Show, we are excited for the opportunity to show off the O3, and how Delta Controls is re-envisioning occupant experience,” said Shane Murphy, Marketing Manager at Delta Controls.

Finalists in this category include: 75F (Booth 268) – 75F Building Intelligence System; BELIMO Americas (Booth 767) – Ultrasonic Flow Sensor; and Danfoss (Booth 1501) – Danfoss VLT® condition-based monitoring.

COOLING

Winner: Danfoss (Booth 1501) – Danfoss Interlaced Micro Channel Heat Exchanger (iMCHE)

Innovation: The Danfoss Interlaced Micro Channel Heat Exchanger (iMCHE) integrates multiple circuits into a single coil. It works using a shared air heat transfer area and controlling each one independently by a multi-circuits system. The iMCHE uses a whole air side heat transfer when operating under partial load conditions to maximize efficiency. Based on the results of a recent case study, the IEER increased 18% when using the iMCHE solution. The iMCHE provides a compact and cost-effective solution for dual-circuit rooftop units. While public concern for climate change continues to increase and higher energy standards are predicted, the iMCHE allows equipment to easily meet new standards with low cost impact.

“Our iMCHE Interlaced Microchannel Heat Exchanger is the newest addition in the already expansive Danfoss MCHE portfolio and supports our efforts to provide quality MCHE for condenser, evaporator, heat pump, radiator and reheat applications,” said Jeff Tucker, Business Development at Danfoss. “The iMCHE was developed specifically for two-circuit refrigerant systems and targets the global Roof Top product as well as an array of two-circuit designs.  Using iMCHE affords system developers the opportunity to improve overall system efficiency by more than 20%.  This is significant as new efficiency standards requiring approximately 15% efficiency increases will take effect starting in 2023.”

Finalists in this category includeBaltimore Aircoil Company (Booth 2321) – Nexus™ Modular Hybrid Cooler; Smardt Chiller Group Inc. (Booth 6643) – Smardt G-class 515B Low GWP Chiller; and Vertiv (Booth 2411) – Liebert® VRC Rack Cooling System.

GREEN BUILDING

Winner: Danfoss (Booth 1501) – Danfoss Turbocor® TG490 Compressor

Innovation: The Danfoss Turbocor® TG490 Compressor is designed for air- or water-cooled chiller applications. The oil-free, variable-speed, magnetic bearing centrifugal compressor is optimized for use with HFO-1234ze, which has a GWP of less than 1, and can also be used with low-GWP refrigerant R-515B. The Danfoss Turbocor® TG490 is the first of its kind oil-free, magnetic bearing centrifugal compressor that offers industry-leading efficiency, reduced maintenance requirements and simplified design through the elimination of a traditional oil management system. It is also the industry’s first oil-free compressor technology with the flexibility to be used with low-GWP R-515B—which has a rating as low as 299 as well as A1 safety classification.

“We are thrilled to have been recognized once again by ASHRAE and the 2020 AHR Expo for our commitment to develop new technologies to help slow and ultimately reverse the process of global warming.” said Jose Alvares, Vice President, Sales and Marketing, Danfoss Turbocor Compressors.  “With the new Danfoss Turbocor® TG490 compressor, the world’s first oil-free, magnetic bearing centrifugal compressor that can be used with R-515B, customers can now be compliant with applicable refrigerant regulations and safety codes due to its low GWP rating of 299 and ASHRAE A1 safety classification.”

Finalists in this category include: Aeroseal LLC (Booth 3390) – AeroBarrier: air sealing technology; Arctic Chiller Group (Booth 5153)- EcoTherm modular simultaneous heating and cooling Heat Pump; and Baltimore Aircoil Company (Booth 2321) – HXV Hybrid Cooler.

HEATING

Winner: York® For Your Home (Booth 3801) – YORK® LX Series TL9E Ultra-Low NOx Gas Furnace

Innovation: The York® LX Series TL9E Ultra-Low NOx Gas Furnace is an environmentally responsible gas furnace that meets even the most stringent standards for air quality while reducing greenhouse and smog-producing gasses by up to 65% compared to standard low-NOx furnaces. The furnace is ENERGY STAR® rated and reduces fuel costs by as much as 20% when connected to select YORK® home comfort systems.

“We are honored to receive this award, which recognizes our commitment to taking residential comfort beyond temperature control to meet the most stringent standards for efficiency and air quality,” said Justin Patrick, Vice President and General Manager, Residential Products, Ducted Systems, Johnson Controls. “The YORK® Ultra-Low NOx furnace delivers exceptional reliability and durability to meet the needs of today’s homeowners.”

Finalists in this category include: AERCO, a Watts brand (Booth 1301) – AERCO Benchmark Platinum Boiler with Edge Controller; Emerson (Booth 2100) – Universal Single Stage Furnace Control for ECMx Blower Motors (Model 50X57-843); and Rheem Manufacturing Company (Booth 2743) – Rheem® Ultra Low NOx Gas Furnace.

INDOOR AIR QUALITY

Winner: Fresh-Aire UV (Booth 5853) – Purity Low Profile LED 1” Polarized Filter / LED Disinfection System

Innovation: The Purity Low Profile LED 1” Polarized Filter/LED Disinfection System (PLP-LED) by Fresh-Aire UV is the first 3-stage 1” polarized HVAC filtration system to incorporate Mini-LED technology. The PLP-LED offers high-efficiency filtration that captures 97% of particles down to 0.3 microns in size. The system also uses antimicrobial UV reactive media with an advanced photocatalytic coating for odor and VOC reduction. Fresh-Aire UV’s filter mitigates many IAQ issues as well as many other challenges faced by occupants and contractors through delivery of a cleaner, safer filter to handle and service.

“We couldn’t be more proud and more excited to be recognized with the 2020 AHR Innovation Award for IAQ,” said Aaron Engel, Vice President, Business Development at Fresh-Aire UV. “The award represents the HVACR industry’s most innovative products, systems, and technologies and we believe this perfectly represents the PLP-LED. Available in the most common filter sizes, the 3-stage 1” polarized HVAC filtration system delivers the effectiveness of an ultra-high-efficiency filter in a low-static pressure 1″ design. With advanced antimicrobial UV reactive media and disinfecting LED array the PLP-LED represents the very best in filtration providing maximum particulate removal and surface disinfection while reducing airborne odors & VOCs.”

Finalists in this category include: AtmosAir Solutions (Booth 4207) – AtmosAir Denali 600™ with AtmosSmart™, IoT Enabled Active Air Monitoring and Air Purification System; RGF Environmental Group Inc. (Booth 4151) – HALO-LED™ Whole Home Indoor Air Purification System; and Sensirion, Inc. ( Booth 1473) – SCD40 CO2 and RH/T Sensor Component.

PLUMBING

Winner:  LG Electronics USA, Inc. (Booth 6343) – LG Hydro Kit

Innovation: LG Electronics USA, Inc. has developed the LG Hydro Kit, an indoor heat exchanger for LG Variable Refrigerant Flow (VRF) systems capable of transferring heat or cooling energy expelled from the air conditioning process to water, offering further efficiency of LG heat recovery and heat pump systems. Available in 42,000 and 96,000 Btu/h capacity, the LG Hydro Kits utilize waste energy generated during the conditioning process and enhance the energy efficiencies of LG VRF systems. This allows the hot or chilled water generated to then be distributed out to a number of different applications with integrated controls that set the temperature of the leaving water, hot water tank temperature or the temperature of the conditioned space.

“LG has exhibited at the AHR Expo for more than 15 years, and we always enjoy getting to connect with our key partners and customers, as well as having the chance to build new relationships at our booth during the show and at our events throughout the week,” said Lorie Quillin-Bell, Director of Marketing for LG Air Conditioning Technologies. “LG continues to challenge the industry to deliver exceptional innovation and value to our customers, so it’s a tremendous honor to receive an AHR Expo 2020 Innovation Award in the Plumbing Category for the LG Hydro Kit. This is a testament to the many benefits of our award-winning residential and commercial product offerings, and another example of LG’s commitment to providing innovative technologies that bring smarter, sustainable solutions to market.”

Finalists in this category include: Caleffi Hydronic Solutions (Booth 6581) – LEGIOMIX® 6000 series Highest Flow Electronic Mixing Valve; NIBCO INC. (Booth 3121) – 585HP Full Port Bronze Ball Valve; and Viega LLC (Booth 1943) – Viega MegaPressG.

REFRIGERATION

Winner: Danfoss (Booth 1501) – Danfoss CO2 Adaptive Liquid Management Solution

Innovation: The Danfoss CO2 Adaptive Liquid Management (CALM) solution combines Danfoss’ liquid ejector and adaptive liquid control case controller algorithm to fully utilize the evaporator surface in display cases and cold rooms. This technology provides, without equipment change, up to 10% greater energy efficiency in addition to the energy-saving inherent of CO2 refrigeration. The CALM solution works by pulling liquid refrigerant from the suction side and injects it into the evaporator of display cases and cold rooms. Danfoss’ CALM solution aims to assist customers in making the transition to climate-friendly refrigerants while saving energy, maintaining system reliability and ensuring food safety.

“CO2 Adaptive Liquid Management is the next generation in energy saving technology that provides up to a 10% energy savings, in any climate, and all year round,” said James K. Knudsen, North America Food Retail Segment Leader at Danfoss.

“Danfoss is committed to bringing innovation and next generation solutions to the market to help our customers and industry improve energy efficiency, reduce emissions and meet climate regulations,” said John Galyen, President, Danfoss North America. “Winning three awards this year is a testament to our investments and we look forward to working with our industry partners to deploy these solutions in the HVACR market.”

Finalists in this category include: Emerson (Booth 2101) – Copeland™ End-to-End Solution for Micro-Distributed Architectures; Fresh-Aire UV (Booth 5853) – Ice UV-LED Disinfection System for Ice-Machines; and Sporlan Division – Parker Hannifan (Booth 2525) – SCS-PB Superheat Control System for Pulse Width Valve with Bluetooth feature.

SOFTWARE

Winner: Interplay Learning (Booth 8562) – SkillMill™ Skilled Trades Course Catalog

Innovation: The Interplay Learning SkillMill™ Skilled Trades Course Catalog is an online, on-demand training course catalog designed for HVAC professionals to gain worksite skills accessible via mobile phone, computer, tablet, or in virtual reality (VR). HVACR professionals can sign-on to view expert-led video courses designed to first drive understanding, then move on to the interactive, 3D-based HVAC troubleshooting simulations delivered via field-like training. The training platform aims to provide scalable training that is robust enough to keep up with the growing skills gap as well as prepare HVAC techs quickly for every situation or scenario they might encounter in the real world. The use of state-of-the-art 3D simulations creates a unique, immersive learning environment for users.

“We’re incredibly honored and humbled to receive this Innovation Award. Our team is excited about AHR 2020 and being able to showcase our software, which is already making a huge impact in the HVAC community,” said Doug Donovan, CEO of Interplay Learning. “Our software is the first-of-its-kind, an online training that technicians will actually use because the simulations mimic on-the-job training. As a company, we’ve helped more than 75,000 people build key technical skills, so we’re confident in our ability to change the way the HVAC industry trains its professionals.”

Finalists in this category include: Armstrong Fluid Technology (Booth 4161) – Pump Manager; BCA Technologies, Inc. (Booth 8579) – eRep CPQ; and Distech Controls (Booth 881) xpressNetwork Utility.

TOOLS & INSTRUMENTS

Winner: Matelex (Booth 2551) – DNI (détecteur de niveau intelligent/smart level detector)

Innovation: Matelex has developed a détecteur de niveau intelligent/smart level detector (DNI) system that measures pressure, temperature and refrigerant levels every 2-3 seconds, as well as conducts a complete leak detection cycle every hour. The system is designed to trigger an alarm using algorithmic learning in the event of a detected leak. The smart refrigerant leak detection system is also coupled with a remote surveillance web interface (Sentinelle) to issue email alerts when a leak occurs. It is suitable for all refrigerants and tanks —vertical, horizontal, inclined horizontal—and connects to the IoT via WIFI, cable ethernet or 3G-4G modules. When tested in the food retail sector, the system has saved 79% of refrigerant compared to traditional methods due to real-time data alerts and increased responsiveness to system maintenance requirements.

“The Matelex team is delighted with this award and honored to have the opportunity to share its successes and future challenges with the stakeholders of the 2020 AHR Expo,” said Luc Dehon, CEO of Matelex. “We believe in the power of data to improve the performance of refrigeration installations, but also to reduce their environmental impact and guarantee a better future for future generations. Internet Of Refrigeration is on!”

Finalists in this category include: Fluke Corporation (Booth 2151) – Fluke PTi120 Pocket Thermal Camera; Milwaukee Tool (Booth 427) – M18 FUEL™ Pipe Threader w/ ONE-KEY™; and Topcon Positioning System, Inc. (Booth 325) Topcon GTL-1000.

VENTILATION

Winner: Infinitum Electric (Booth 7485) – Infinitum Electric, A Breakthrough HVAC Motor

Innovation: The Infinitum Electric HVAC motor is significantly smaller, smarter and quieter than traditional electric motors. These benefits equate to an ultra-high-efficiency motor that results in up to 25% lower costs for customers. The motor uses a circuit board stator resulting in up to 60% less weight, superior durability, improved performance and enhanced IoT connectivity. Infinitum Electric aims to change the industry standard for motor size and weight.

“The fundamental design of the electric motor has evolved very little since it was developed over a century ago, and we’re honored that AHR has recognized our breakthrough motor technology,” said Ben Schuler, CEO, Infinitum Electric. “With our patented technology, we’ve been able to replace the iron laminated core and copper wire windings found in all motors with our patented Printed Circuit Board (PCB) stator. When applied to HVAC fans, compressors or pumps, this innovation results in lower costs, lighter weight and higher efficiency.”

Finalists in this category include: American Aldes (Booth 6243) – IQ by ALDES (IQ-VFC) ERV/HRV-Integrated Vertical Fan Coil Units; Rosenberg USA, Inc. (Booth 2051) – Rosenberg “Generation 3” EC motors for plug fans and axial fans; and ZIEHL-ABEGG, Inc. (Booth 2361) – ZAbluefin.

For more information regarding the AHR Expo Innovation Awards, visit the awards section on the AHR Expo website.

The AHR Expo provides a unique forum for industry professionals to meet under one roof to share ideas, discover new products and technologies and find solutions to the industry’s technical problems. To register, visit the AHR registration website.

Home services management software provider continues to build world-class executive suite with new chief revenue officer and vice president of worldwide sales.   ServiceTitan, the world’s leading all-in-one software for home services businesses, has appointed Ross Biestman as the company’s chief revenue officer and has named Rikus Pretorius as vice president of worldwide sales. As Read more

Home services management software provider continues to build world-class executive suite with new chief revenue officer and vice president of worldwide sales.

 

Ross Biestman (left) and Rikus Pretorius (right)

ServiceTitan, the world’s leading all-in-one software for home services businesses, has appointed Ross Biestman as the company’s chief revenue officer and has named Rikus Pretorius as vice president of worldwide sales.

As CRO, Biestman will lead ServiceTitan’s high-performance revenue, marketing and field operations organizations. Since January of 2018, Biestman has served as vice president of worldwide sales for ServiceTitan and has seen the sales organization grow across the U.S. and Canada to meet the growing demand for automation in trade businesses. 

“This is a once-in-a-lifetime opportunity with an incredible company that I believe in wholeheartedly,” Biestman said. “Our mission at ServiceTitan is to empower home service businesses with an extraordinary technology platform that drives their success by helping them deliver outstanding service to their customers. Our best in class offering and strong culture have helped us build something truly remarkable.”

Before joining ServiceTitan, Biestman was vice president of sales for the Americas and the Asia-Pacific region for business software platform Lithium Technologies and a co-founder of the panoramic camera technology startup Stealth HD, which was acquired by Amazon. Biestman’s previous experience also includes Adobe Systems. He received his bachelor’s degree from the University of California, Berkeley, and earned a master’s from the University of Oxford’s Said Business School.

Pretorius joins ServiceTitan as vice president of worldwide sales to manage and continue building the field sales organization through ServiceTitan’s next phase of growth and customer acquisition. He previously served as the vice president of enterprise sales at Dialpad, a leading cloud-based communications platform, as well as in key sales and field operations roles at Lithium Technologies and Salesforce. 

“The home contracting industry offers so much opportunity for growth and modernization with technology,” Pretorius said. “But the personal impact ServiceTitan makes in customers’ lives is what’s truly inspiring. The company’s impressive growth is a reflection of the meaningful difference their product is making on the ground.”

“Ross and Rikus have impressive records of achievement in technology sales and management,” said Ara Mahdessian, CEO and co-founder of ServiceTitan. “They helped lead sustained periods of growth at proven technology companies, and they bring important experience with cloud-based subscription software to ServiceTitan. Most importantly, they understand the specific expectations and needs of our customers, and they’re passionate about delivering value and reliability to the hard-working men and women who depend on our service.”

ServiceTitan was founded by Mahdessian and Vahe Kuzoyan in 2012 when they discovered there were few software options to recommend to their fathers, both of whom were tradesmen. ServiceTitan raised more than $200 million in two rounds of venture financing in 2018, including a $165 million Series D, the largest venture round of a SaaS company in the history of Southern California. The company has more than 700 employees worldwide and more than 3,500 client businesses throughout the U.S. and Canada. For more information, visit www.servicetitan.com.