Homeowners expect Pros to be responsive and honest in their communication throughout the project lifecycle, which increases the likelihood of repeat business. Based on findings from Lowe’s State of the Pro report, homeowners value communication of timelines and costs, business policies and other expectations upfront. Learn more about customer expectations here Read more
State of the Pro Report
Homeowners expect Pros to be responsive and honest in their communication throughout the project lifecycle, which increases the likelihood of repeat business. Based on findings from Lowe’s State of the Pro report, homeowners value communication of timelines and costs, business policies and other expectations upfront. Learn more about customer expectations here.
While skill-level is important, customers are considering other traits before hiring and recommending Pros. Lowe’s State of the Pro report found that homeowners are nearly twice as likely to use personal recommendations or referrals (84%) than external recommendations or referrals (48%). Learn more about strengthening your relationship with customers here Read more
While skill-level is important, customers are considering other traits before hiring and recommending Pros. Lowe’s State of the Pro report found that homeowners are nearly twice as likely to use personal recommendations or referrals (84%) than external recommendations or referrals (48%). Learn more about strengthening your relationship with customers here.
Tip of the Week: According to Lowe’s State of the Pro report, 76% of Pros say they rely on suppliers and retailers more than ever for extra support, with nearly 90% of Pros saying it’s important for retailers to have valuable loyalty programs. By signing up for Lowe’s MVPs Pro Rewards Program, Pros get a Read more
Tip of the Week: According to Lowe’s State of the Pro report, 76% of Pros say they rely on suppliers and retailers more than ever for extra support, with nearly 90% of Pros saying it’s important for retailers to have valuable loyalty programs. By signing up for Lowe’s MVPs Pro Rewards Program, Pros get a true business partner in addition to earning gift cards, exclusive offers, like free select drinks and snacks, access to business tools, Paint Rewards, a chance to win prizes, and newly introduced MVPs Bonus Days!
For more information please visit Lowes.com/Pro.
Tip of the Week: Homeowners are focusing more on the financial value of their homes, with 75% of homeowners saying they see their home as a long-term investment now more than ever, and 74% saying they see home improvement as a way to increase the financial value of their homes. Learn more about homeowner trends Read more
Tip of the Week: Homeowners are focusing more on the financial value of their homes, with 75% of homeowners saying they see their home as a long-term investment now more than ever, and 74% saying they see home improvement as a way to increase the financial value of their homes. Learn more about homeowner trends that can help you serve them better by visiting Lowe’s State of the Pro report.
For more information on the latest for Pros, please visit Lowes.com/Pro.
Tip of the Week: Different generations of homeowners have different home improvement needs, but fundamentals of customer service are still key overall. Lowe’s State of the Pro report found that better communication ranked as the No. 1 deciding factor across all generations when deciding between two final quotes – with 60% of homeowners citing ‘not Read more
Tip of the Week: Different generations of homeowners have different home improvement needs, but fundamentals of customer service are still key overall. Lowe’s State of the Pro report found that better communication ranked as the No. 1 deciding factor across all generations when deciding between two final quotes – with 60% of homeowners citing ‘not responsive to communication’ as a major challenge. Read more about what homeowners look for in their relationships with Pros here.
For more information on the latest for Pros, please visit Lowes.com/Pro.