The trusted provider of best-in-class field service technology names Paige Collins, Jeff Prince, Kiri Leibold and Jon Jackson to new executive positions supporting the company’s continued commitment to customer support and success XOi, a leading provider of technician-focused technology solutions for commercial and residential field service companies, continues to fortify its leadership team and enhance Read more
technician-focused technology solutions
The trusted provider of best-in-class field service technology names Paige Collins, Jeff Prince, Kiri Leibold and Jon Jackson to new executive positions supporting the company’s continued commitment to customer support and success
XOi, a leading provider of technician-focused technology solutions for commercial and residential field service companies, continues to fortify its leadership team and enhance its commitment to world-class customer success with the announcement of four new executive promotions.
XOi has named Paige Collins the company’s chief customer officer and Jeff Prince chief technology officer. Kiri Leibold has been named XOi’s new VP of customer success and Jon Jackson has been named the company’s new VP of customer support.
Paige Collins
“At XOi, we’re passionate about our mission to define and own the digital transformation of field service,” said Aaron Salow, founder and CEO of XOi. “That mission is built on developing authentic relationships that truly empower stakeholders throughout the field service ecosystem, including technicians, owners and manufacturers. Paige, Jeff, Kiri and Jon have proven their commitment to the vision that drives us. We’re looking forward to seeing them help us continue to elevate the industry through unparalleled customer relationships.”
As CCO, Collins leads the strategic vision and execution of XOi’s approach to customer experience. Her responsibilities encompass overseeing all post-sale customer-facing teams, including success, support, operations and shared services such as implementation, training, data analytics, and solutions engineering.
Jeff Prince
In his new CTO role, Prince is focused on aligning technical strategy and planning with the company’s business goals. He provides thought leadership to the executive team and XOI board of directors, identifies strategic technology and product goals that drive revenue and oversees technical relationships with vendors, customers and partners.
As VP of customer success, Leibold is responsible for the strategy, operation, and success of our customer success function for all customer segments, including CS implementation, shared services, operations and professional services/enablement. Leibold’s role includes combating churn, refining customer segmentation, creating success plans, and increasing retention and expansion of our customer base through successful proactive customer management.
Kiri Leibold
As VP of customer support, Jackson is responsible for the operation and success of XOi’s customer-facing client support teams, including front line, L1 support and our Virtual Mentor Center.
Jon Jackson
XOi provides field service contractors and their teams with the premier tool for managing and leveraging data from current jobs as well as historical projects, including powerful data collection, virtual support and mentoring, and real, actionable insights. XOi users report, on average, a 20% reduction in the amount of time it takes to complete tasks, an additional $1.4 million in new replacement and preventive maintenance contract revenue, and a 40% reduction in second truck rolls. For more information about XOi, visit https://xoi.io.
XOi, a leading provider of technician-focused technology solutions, has selected Ethan Halliwell as the company’s new chief financial officer. In his new role, Halliwell, an experienced SaaS executive who has spent his career modernizing finance operations and building businesses for rapid, scalable growth, will lead XOi’s financial operations as it continues to grow and transform Read more
XOi, a leading provider of technician-focused technology solutions, has selected Ethan Halliwell as the company’s new chief financial officer.
In his new role, Halliwell, an experienced SaaS executive who has spent his career modernizing finance operations and building businesses for rapid, scalable growth, will lead XOi’s financial operations as it continues to grow and transform the digital landscape for skilled trades industries.
XOi, a leading provider of technician-focused technology solutions, has selected Ethan Halliwell, an experienced SaaS executive who has spent his career modernizing finance operations and building businesses for rapid, scalable growth, as the company’s new chief financial officer.
“XOi’s commitment to innovation in the essential skilled trades is driving tremendous growth and opportunity,” Halliwell said. “Our unique digital platform empowers the hard-working men and women in the field service industries with the solutions they need on the job and enhances productivity and revenue for contractors. I’m proud to be in a position to help XOi continue to grow, maximizing opportunities for trades people and business owners as their industry evolves.”
Before joining XOi, Halliwell served as CFO at BlueConic and ServiceChannel. At BlueConic, he helped streamline back-office operations and build out the FP&A function immediately following a majority investment from a global private equity leader. During his time at ServiceChannel, the company’s annual recurring revenue increased from $12 million in 2014 to over $100 million in 2021.
“Ethan brings a wealth of experience and insights as we continue to navigate the evolution of our industry,” said Aaron Salow, founder and CEO of XOi. “He’s playing an integral role in our continued success, and his financial leadership and expertise will help drive XOi’s strategy as we grow and continue to deliver unmatched innovation and value to our customers and partners.”
XOi provides field service contractors and their teams the premier tool for managing and leveraging data from current jobs as well as historical projects, including powerful data collection, virtual support and mentoring, and real, actionable insights. XOi users report, on average, a 20% reduction in the amount of time it takes to complete tasks, an additional $1.4 million in new replacement and preventive maintenance contract revenue, and a 40% reduction in second truck rolls. For more information about XOi, visit https://xoi.io.
Judd, the new director of sales and marketing operations, and Harp, the new director of partnerships, will help lead the top field service technology provider as it drives the digital transformation of the skilled trades XOi, a leading provider of technician-focused technology solutions, has promoted Selena Judd and Amanda Harp to critical leadership roles as Read more
Judd, the new director of sales and marketing operations, and Harp, the new director of partnerships, will help lead the top field service technology provider as it drives the digital transformation of the skilled trades
XOi, a leading provider of technician-focused technology solutions, has promoted Selena Judd and Amanda Harp to critical leadership roles as the company continues to invest in the digital transformation of the skilled trades.
Judd has been named director of sales and marketing operations for the company. Harp has been named director of partnerships.
“Our mission to accelerate the digital transformation of the field service industry is built on our relationships with stakeholders throughout the sector,” said Aaron Salow, founder and CEO of XOi. “Selena and Amanda have demonstrated their commitment to that mission, and we’re proud to see them take important steps forward to help us reach our goals.”
XOi, a leading provider of technician-focused technology solutions, has named Selena Judd (left) its new director of sales and marketing operations and Amanda Harp (right) director of partnerships.
Judd joined XOi in 2018. In her new role, she helps lead the company’s sales and marketing teams, supports data analysis related to sales and revenue, and oversees the development and management of sales and onboarding resources. Judd works closely with XOi’s customer success, partner marketing and content teams to develop and implement effective strategies for operations.
“My experience at XOi has been incredibly rewarding, and I’m honored that the leadership has shown confidence in my ability to continue helping the company achieve success,” Judd said. “I’m looking forward to continuing my journey with XOi as we lead the industry into the future.”
Harp has been at XOi since 2018. As director of partnerships, she is responsible for effectively building and maintaining relationships that drive XOi’s business, increase revenue and expand the company’s brand presence. She works closely with XOi’s marketing, sales and management teams as well as the company’s existing partners.
“I’m proud of the meaningful impact XOi is having on the lives of the hard-working professionals in the skilled trades,” Harp said. “Our innovative solutions are driving the next stage of evolution for the field service industry, and our relationships and partnerships are critical for us to continue that transformation.”
XOi provides field service contractors and their teams with the premier tool for managing and leveraging data from current jobs as well as historical projects, including powerful data collection, virtual support and mentoring, and real, actionable insights. XOi users report, on average, a 20% reduction in the amount of time it takes to complete tasks, an additional $1.4 million in new replacement and preventive maintenance contract revenue, and a 40% reduction in second truck rolls. For more information about XOi, visit https://xoi.io.
Top field service technology solution provider partners with leading cooling industry association to enhance insights and help fight labor shortage XOi, a leading provider of technician-focused technology solutions, announces a new partnership with the Independent Contractors Exchange (ICE) Group, a select group of independent HVAC contractors specializing in the service and installation of applied HVAC systems Read more
Top field service technology solution provider partners with leading cooling industry association to enhance insights and help fight labor shortage
XOi, a leading provider of technician-focused technology solutions, announces a new partnership with the Independent Contractors Exchange (ICE) Group, a select group of independent HVAC contractors specializing in the service and installation of applied HVAC systems.
As the premier commercial technical HVAC peer organization in North America, the ICE Group provides service excellence and innovation for applied HVAC systems including chillers, air systems, cooling towers, boilers, water systems and automation. The partnership provides ICE Group contractors with direct access to powerful field knowledge and insights through XOi’s advanced data-driven solutions.
“XOi provides the ICE Group with the leading smart tools for capturing and evaluating field data with visual documentation, job analytics, and asset insights,” said Rob Bottimore, COO of American Chiller Service. “The partnership between ICE Group and XOi helps our member companies make informed decisions, centralize our focus on service improvements, and support all skill levels of technicians on the job. I believe we will build a generational knowledge asset unseen in the industry that becomes the lasting legacy of the ICE Group.”
XOi’s powerful technology solutions empower ICE Group member technicians to:
- Share resources and automation to enhance their collective potential and overall service experience.
- Store shared historical service knowledge, with added smart features to improve accessibility and visual support for each request within their membership.
- Access educational resources and equipment information so they can make more informed decisions, bridge the skilled labor gap, and provide exceptional customer service.
“XOi’s partnership with the ICE Group is a game-changer for industry leaders in commercial cooling services,” said Aaron Salow, CEO and founder of XOi. “Equipping their members with actionable insights, a central knowledge base, and automated features empowers the group to make informed decisions, mentor new techs, and operate with a high level of efficiency. XOi has eliminated visibility barriers for disparate data sets, providing ICE Group with a competitive advantage for members to analyze service trends, capture and evaluate OEM data, and visualize diagnostic themes. This arms their teams with the ability to increase revenue opportunities while streamlining administrative processes and knowledge sharing between each member.”
The ICE Group’s mission is to improve their people, companies, and the industry through technical support and training, sharing of best practices, and maintaining positive relationships with strategic partners in the industry. For more information, visit https://icegroup.org/.
The premier training provider for the service industry equips HVACR instructors and apprentices across the U.S. with the top tech-enablement platform XOi Technologies, a leading provider of technician-focused technology solutions, and the United Association of Journeymen and Apprentices of the Plumbing and Pipe Fitting Industry of the United States, Canada (UA) announce a partnership that delivers XOi’s Read more
The premier training provider for the service industry equips HVACR instructors and apprentices across the U.S. with the top tech-enablement platform
XOi Technologies, a leading provider of technician-focused technology solutions, and the United Association of Journeymen and Apprentices of the Plumbing and Pipe Fitting Industry of the United States, Canada (UA) announce a partnership that delivers XOi’s innovative AI-based tech-enablement solution to HVACR instructors and registered service apprentices across the United States.
The UA and XOi announce a partnership that equips HVACR instructors and apprentices across the U.S. with the top tech-enablement platform.
“XOi combines many critical functions for UA instructors and apprentices and other field professionals in a single platform,” said UA training specialist Robert Vilches. “In addition to its streamlined workflows and best-in-class data indexing and analytics, XOi keeps UA apprentices and instructors connected in the field and provides instructors with unrivaled insight into how students perform on the job. And XOi’s first-to-market virtual mentor support extends training from the classroom to the jobsite, so apprentices can continue to learn while they’re in the field.”
XOi’s deep data cataloging capabilities, advanced AI-driven analytics, and intuitive remote support options enhance the value of UA’s training programs, giving the organization resources to help contractors close the skilled labor gap.
“This partnership is an opportunity to maximize the UA’s proven training programs and to strategically extend XOi’s position as a top innovator in the industry,” said Aaron Salow, founder and CEO of XOi. “By equipping their apprentices and instructors with our powerful solutions, the UA is empowering the next generation of skilled labor talent with in-depth, hands-on education that will help contractors face the continuing labor shortage in the service industry.”
XOi’s advanced cloud-based solution allows field service technicians to utilize, aggregate and analyze critical job data and maximize customer value through industry-leading efficiency, accuracy and accountability. With a full suite of standardized workflows, job documentation capabilities, and technician training and enablement solutions, teams can build deep and easily accessible institutional knowledge bases that support real-time decision-making and data-based continuity. Service teams can apply these extensive data-science capabilities to analyze those foundational elements and strategically respond to evolving data trends and forecasts.
The UA represents 355,000 plumbers, pipefitters, sprinkler fitters, service technicians and welders across North America. The UA offers the premier training programs available in the industry today, including five-year apprenticeship programs, extensive journeyman training, a comprehensive five-year instructor training program, and numerous certification programs. The UA helps signatory contractors grow their market share by identifying new opportunities, providing support, and connecting them to the safest, skilled, and most highly trained workforce in the industry.
For more information about XOi, visit https://xoi.io.
For more information about UA, visit https://ua.org.