training

Tacoma plumbing service provider advocates transformational thinking about trades while building next-generation workforce with immersive Harts Academy initiative

Harts Services, a top-rated Tacoma-based plumbing company founded in 2013, urges jobseekers to consider the many rewarding, high-paying career opportunities available in the essential skilled trades.

“Whether you’re just entering the workforce or you’re frustrated in your current job and want to make a mid-career change, we encourage everyone to think about the trades as a meaningful alternative to the traditional career path,” said Rich Hart, co-owner of Harts Services. “Many of us have been taught that attending a four-year college is the only way to have a successful and satisfying career. But we’re starting to see that college doesn’t necessarily pay off for everyone. That’s leading a lot of young people to look for other options.”

Harts Services, a top-rated Tacoma-based plumbing company, supports jobseekers considering a rewarding, high-paying career in the essential skilled trades with its innovative Harts Academy in-house training program.

As the cost of a college education continues to rise, the long-term financial value of a four-year degree is steadily declining. At the same time, an ongoing shortage of skilled labor is driving up demand for trained workers in home service industries such as plumbing, electrical and HVAC. Experienced technicians in those fields are highly employable and can demand premium salaries as well as signing bonuses, paid training and opportunities for rapid advancement.

“Instead of treating trades as a fallback, we want people entering the trades to be energetic and enthusiastic,” Hart said. “Being a plumber or electrician requires training, focus, problem-solving and people skills, just like any other profession. It’s a dynamic and engaging field with a lot of upside, especially in today’s labor market.”

In 2022, Harts Services launched Harts Academy, an innovative in-house apprenticeship program that prepares motivated trainees for immediate employment.

The Harts Academy program includes four weeks of comprehensive classroom education and immersive hands-on experience in the Harts Academy plumbing platform. Classroom sessions are followed by two to three years of supervised field training with licensed plumbers, with pay raises to match experience, testing and skill level. Harts Academy also provides preparation assistance for the plumber licensing exam.

“We created Harts Academy to help meet the needs of our industry overall and transform how younger generations think about the trades,” Hart said. “We’re investing in the creation of a truly trained and expert team not only here at Harts but throughout the Pacific Northwest. It’s part of a major disruption that we expect to unlock new opportunities for young people, drive economic growth and ensure that homeowners have access to the services they need.”

Harts Academy apprentices support plumbing leads in the warehouse and on jobsites while actively learning core skills. A valid driver’s license and clean driving record are required. Apprentices must be able to lift up to 50 pounds and are expected to work in crawlspaces, operate machinery, climb ladders and stairs, and other physical work in the warehouse and on jobsites.

For more information about Harts Services, please call (253) 470-8766 or visit www.hartsservices.com.

For more information about Harts Academy or to apply, visit https://hartsservices.com/academy-apprentice-program/.

The premier business training and coaching provider for the HVAC industry announces the return of the ongoing development program for distribution, designed to enhance territory sales and strategic growth

Business Development Resources (BDR), the training and business coaching authority for home services industry professionals, announces its 2024 program for Trailblazer Sales Academy, an ongoing online training program for territory managers and distribution sales team members that focuses on developing sales skills, leadership agility and a strategic vision for territory growth.

Business Development Resources (BDR) announces its 2024 program for Trailblazer Sales Academy, an ongoing online training program for territory managers and distribution sales team members that focuses on developing sales skills, leadership agility and a strategic vision for territory growth.

Trailblazer Sales Academy features four live virtual workshops from January through May to help participants start the 2024 year strong in essential areas for HVAC territory managers and outside sales representatives. These four-hour training sessions provide participants with the opportunity to learn the best practices of top-performing territory managers, with topics including:

• Jan. 4: Drive sales and help dealers win in the first quarter
• Feb. 13: Build your strategic sales call process
• April 2: Find the right dealer through targeted prospecting
• May 23: Help dealers install more jobs through labor leverage

“Trailblazer Sales Academy is an opportunity for territory managers to forge a sales path and reap the rewards of their dream territory,” said Sr. Vice President of Training and Marketing Matt MacArthur. “The program empowers members to enhance their business acumen and build a plan while developing their skills in key areas. At the end of the training, participants can implement new processes to drive immediate growth and long-term strategies for taking ownership of their sales areas.”

The academy also includes targeted podcasts and self-paced courses to help participants continue to develop their skills and make the most of the program.

Membership in Trailblazer Sales Academy is limited to just 50 participants in 2024. Discover more and register at https://www.bdrco.com/trailblazer-academy/.

• Relaunched training programs include guidance on new residential and commercial heat pump equipment, electrification and low-GWP refrigerants

• Course fees have been reduced, and in-person and remote options expand access for contractors

• New, immersive online training programs now available for new contractor certification

Johnson Controls, the global leader for smart, healthy and sustainable buildings, announces the launch of its new 2024 Ducted Systems Academy training opportunities and industry resources. The industry-leading programs feature a combination of hands-on experiences, virtual resources, and on-demand and in-person courses at the state-of-the art Ducted Systems Academy in Oklahoma City, Oklahoma. All resources are developed by experienced industry experts and designed to help residential and commercial contractors build knowledge on important topics including new residential and commercial heat pump equipment, electrification and low-global warming potential (low-GWP) refrigerants.

“Our industry is in a state of rapid transformation with several major regulations going into effect, and contractors need up-to-date information to meet these evolving demands,” said Christyn Mueller, manager of commercial learning, Johnson Controls. “Our goal has always been to serve the industry as a resource. We’ve designed our newest training programs for the year ahead to focus on accessibility and affordability so more contractors can get the information they need to be successful and better serve their customers.”

Relaunched in-person training center

Fast advancements in technology and evolving regulations have created a need for contractors to build on their existing knowledge. The Johnson Controls Ducted Systems Academy provides an opportunity for contractors to gain hands-on experience with new equipment, including the latest commercial and residential heat pumps and low-GWP refrigerant systems. The 2024 program offers 40 courses that range from commercial start-up and commissioning to product essentials and customer service training.

To make these programs more widely accessible, Johnson Controls has reduced course fees and is offering train-the-trainer options for some residential technical courses to enable a single contractor to complete the in-person training and recreate the experience at their own location. Additionally, tuition offset programs are available based on partnership program levels.

“We have a trade that demands correct answers the first time,” said Stephen Love, technical service manager, Johnstone Supply. “The partnership between Johnson Controls and Johnstone Supply allows us the ability to have great technical training resources. In turn, it allows our participants to learn, practice, and perfect their trade at the Johnson Controls Ducted Systems Academy.”

One-Minute Expert program

Available within the Ducted Systems Solutions App, One-Minute Expert is a group of tools that provides instant access to quick reference guides, approximately 100 videos and customer-facing resources on one easy-to-use platform. The program is free and designed to provide valuable insights on important topics such as low-GWP refrigerants, new equipment installation, electrification, and heat pump knowledge – all within a new, time-saving format. New resources are being added monthly.

Tech Foundry courses

In response to the industry’s workforce development needs, Johnson Controls has relaunched its proven Tech Foundry, an immersive residential and commercial contractor training program in a hybrid format designed to fit within busy schedules. The 10-week course integrates remote and live learning with mentor support and peer interaction to review topics such as: refrigeration systems and compressors, tubing and piping, ventilation systems, and heating and cooling loads. A network of local labs is utilized throughout the online session to provide weekly hands-on experiences, and the program culminates with a 3-day hands-on immersion conducted in-person at the Johnson Controls Ducted Systems Academy.

Virtual courses and recertification

For contractors unable to attend in-person trainings, a series of webinars will be introduced in 2024 that include new product introductions, competitive differentiation, sales skills and low-GWP refrigerants. Additionally, virtual recertification options are available to individuals who have previously received in-person startup and commissioning certification.

For more information about the Johnson Controls Ducted Systems Academy and to preview the 2024 course catalog, please visit DuctedSystemsAcademy.com.

We’re going to talk about a painful topic,” Callbacks”. I bet I just made the hair stand up on the back of your neck. After being a contractor for 23-plus years and speaking to contractors daily, one of the most proverbial pain points in owning a contracting business is callbacks. Callbacks can be highly frustrating, a waste of valuable time, increase technician turnover, very expensive for the company, and in some cases, the loss of a customer. Throughout this article, will talk about dissecting the cause, and I will give you four steps you can implement to reduce them.

If we break callbacks into four categories; human error, manufacturer defects, lack of training, and inadequate operations it will be much easier to identify a rationale to track them. We are all human and prone to make some mistakes and even the best manufacturers have some defective products that find their way to the wholesaler’s shelf. Training is one of the best areas to maximize your efforts as it improves technician confidence which customers will immediately notice when speaking to them. A company-wide training culture also creates validation that a tech fully understands the product “before” being asked to service or install products. Operations afford owners and managers to be transparent with their techs when an event occurs and how to prevent them from moving forward. Using technology can help mitigate callbacks by bringing consistent operations to the top of mind, customer communication, and customer specifics, when techs are in the field.

Human Error

Unless the mistake is repetitive, or constantly not following company operations, human error is a hard one to have a resolution for. Good coaching, knowing and interacting with your techs, and being transparent with technicians are some of the best procedures to help with human error. Look at the data and see if there is a pattern. Perhaps something is happening with that senior tech outside of work that is causing the errors at work. Tracking the errors by the technician and job type is a best practice to reduce them.

Manufacture Defects

Contractors attempting to get paid for a manufacturer defect is challenging. We all know most times if a product fails under the warranty period, it will replace the part but not pay for any of the labor. Even on a DOA (dead on arrival) issue, this policy stays true however, there are exceptions. The key takeaway for handling defective products is to track them. Tracking them gives you the availability to see trends and make adjustments to the product or manufacture. It’s also worth noting to differentiate between the product and the tech doing the work. Specifically, make sure it is the product and not an install or service procedure the tech is not doing correctly. Once you track how many manufacturing defects you see in the course of the year, then calculate and it should become a line item in your pricing structure as a cost of doing business. Yes, this is a normal expense item that is a cost to run a business. Large corporations operate this way as they know there will be mistakes and contracting is no different.

Operations

Constantly monitoring and adjusting your operations can play a role in reducing callbacks. There are numerous CRM’s that help automate tracking the data to make adjustments. Data like trends in a job type, what products were used, which tech did the work, and the amount of time the tech was on the call. Automation also helps to mitigate confusion between the customer, dispatcher, and the original call. Defining and adjusting operations that affect callback mitigation is key to reducing them company-wide. Be completely transparent with company procedures between the technicians and their manager as to what happens when there is a callback.

Training

Teachable and trainable moments on an individual and company-wide basis can be produced through callbacks. Decide if there is one tech or several techs on a given call type having callbacks. If it’s several techs on the same callback, bring them together and reinforce the training on the hows and whys and just as importantly track the outputs of the training efforts. Make the adjustments from the group to individualized training accordingly if the callbacks persist with one technician. If the callback is from an individual and it’s identified as a training issue, assign or implement the training and as an interim, use your CRM to prevent that tech from doing the call type until it is confirmed the tech thoroughly understands the original mistakes made. Providing, implementing, and tracking training for your tech is one guaranteed way to mitigate technical and operational mistakes that lead to callbacks. In the fast-paced business environment, numerous contractors don’t value training or implementation of activity at the level it should be. There are other, less expensive options available to contractors to use a training tool instead of traditional brick-and-mortar training models. Digital and virtual reality software is available at one-third the price per technician. This training can be done asynchronously and not affect workflows and scheduling. All of the metrics are available to track the progress of a technician’s performance against the training activity assigned to a technician and help with callback mitigation.

There you have it! Implement and or refine these four tactics in your business and you will start to reduce some of your callbacks. It should be noted that one of the impacts of a callback not mentioned in this writing is the financial impact and opportunity costs of a callback on the company’s bottom line. Look for a breakdown and explanation of that in future articles. Happy Contracting!

Guest Blogger: Ken Midgett, has been in the plumbing and heating industry for over four decades. He has worked in every facet of the plumbing and heating industry. He has owned two successful PHCC businesses, is a licensed Master Plumber, a two-time national award-winning educator for plumbing and heating CTE classrooms, with a 100 percent placement into the industry for all eligible seniors from his program. Ken was noted throughout the CTE industry for the inclusion of non-traditional workers in his classroom, including young women. He has placed several of those young women in the workforce. Ken is passionate about the skilled trades and he continues to stay active in PHCCNA and PHCCPA. Ken is the current president of his local PHCCLV association. This role has allowed him to continue mentoring and coaching young apprentices in the field. He is currently employed at Interplay Learning as the Plumbing Market Director. You can follow Ken at www.linkedin.com/in/kenmidgett.