A. O. Smith Corporation (NYSE: AOS), a leader in water heating and water treatment, announces three significant updates on the North America Water Heating sales team. After 34 years with A. O. Smith, Mark Gierla, vice president of Eastern region sales, will retire on April 1, 2025. Matt Patterson, national accounts director, will be promoted to vice president of Western region sales in January 2025 as part of this transition. Jerry Lapour, sales director, will move into Patterson’s role.

Mark Gierla

Gierla joined A. O. Smith in 1990 as district manager. He relocated several times and assumed various sales roles along the way. In 2007, he moved to the Nashville area, and in 2010, he was promoted to the newly created role of vice president of regional sales. During his tenure, he’s helped launch some of the company’s most important product innovations — most notably, the Cyclone^® commercial water heater, which still leads the industry today. Going forward, Gierla’s role will be split between the regional vice president Western sales and the regional vice president Eastern sales.

“We thank Mark for his dedication to our organization, his tenacity and his skill to drive the business forward,” said Chuck Dean, vice president of wholesale sales.

Matt Patterson

Patterson has been with the company for 12 years and has worked as a technical sales specialist in factory sales in Tennessee, a regional sales manager in the Northwest U.S. and most recently as national accounts director. He also spent two years on the A. O. Smith mobile marketing vehicle showcasing new products to wholesalers around the country.

Lapour joined A. O. Smith in 2023 and comes with many years of industry experience. He most recently worked for Charlotte Pipe & Foundry, managing the north central region. Prior to that, he worked with Elkay Manufacturing for 17 years, with responsibilities including regional sales manager for the North Central U.S. and national account responsibility for Winsupply, where he received the “Account Manager of the Year” award in 2020. LaPour is also a veteran and served with the XVIII Airborne Corps in Desert Storm.

Jerry Lapour

“Having experienced leaders ready to assume these new roles is of great benefit to the organization and I am confident these transitions will be seamless,” said Dean.

Having a home is one of the most rewarding things, but it becomes a frustrating experience when plumbing problems occur. The more you know the better, since that can save time and money — not to mention keep your little few strands of hair in.

Plumbing can seem like a complicated system, and rightly so as we never see the full scope of piping behind our walls. However, learning some basics helps prevent big problems from popping up out of nowhere while also being able to address smaller issues independently.

Here are 10 Important Plumbing Tips Every Homeowner Should Know:

1. Know the Location of Your Water Meter and Main Shut Off Valve

Location of shut-off One of the most important details that any homeowner needs to know is where your manual main water turn-off valve is. A burst pipe can occur unexpectedly, and shutting off the water supply fast is vital to reducing damage in your home.

2. Understand How Your Water Heater Works

The best setting for most water heaters is 120°F or roughly the Low-Medium setting on gas. This temperature can keep scalding at bay while still offering energy-efficient heat from your unit. Periodically monitor the temperature of your water heater, and flush it annually to eliminate accumulation sediment for efficiency purposes and extended lifespan.

3. Don’t Treat Your Drains Like a Trash Can

Do not flush anything other than toilet paper and human waste. Specifically, wipes, paper towels, and feminine hygiene products should not make it into your pipes as they cause sewer backups. In addition, never pour grease on the drain of your kitchen because it hardens and adheres to piping creating very serious blockages.

4. Use Drain Strainers

Placing strainers in your kitchen and bathroom sinks will block hair, food particles, and other debris from entering the drain- as prevention is key. It is essential to routinely clean these filters for optimal water flow.

5. Fix Leaks Promptly

But a slow drip could waste gallons of water from your pipes over weeks or months, and it can make your utility bills grow. The leaks can also cause water damage and mold. Repair a leaking faucet or pipe quickly and call in expert help if you need it.

6. Know the Signs of Hard Water

Mineral buildup can cause clogging in your pipes, reduce the efficiency of water heaters, and damage appliances if you live in a hard water area. Hard Water Hard water will leave soap scum on shower doors, no shine to dishes, and dry skin. ~ via Dmarie1031 A water softener can help you avoid the buildup of mineral deposits, which gives them a longer shelf life.

7. How To Safely Unclog a Toilet

Most people will find a plunger useful when clearing a blocked toilet. When using a plunger, fill the bowl with enough water to cover its rubber part and apply moderate pressure in an even push-pull motion. If this doesn’t solve the problem, avoid using chemical drain cleaners as they can harm your pipes; choose a snake or call in a plumber when needed.

8. Check Exposed Pipes for Wear

If you have any exposed pipes in basements, crawl spaces, or under sinks check them for preliminary signs of corrosion around leaks. Check on them periodically and if you notice any rusting, cracking, or leaking chances are high that an issue is about to develop indefinitely- Fix it right away! Dealing with these problems early on can help prevent significant water damage.

9. Insulate Pipes in Cold Weather

In cold climates, it is important to insulate your pipes to prevent freezing and bursting during winter. Cover exposed pipes in areas like basements, attics, and garages with foam pipe insulation. Additionally, in extremely cold weather, you may want to keep faucets dripping slowly to maintain water flow and minimize the risk of freezing.

10. Know When to Call a Professional

Knowing when to seek professional help is crucial in plumbing situations. While some issues can be resolved independently, others require the expertise of a licensed plumber. If you encounter recurring clogs, or water heater malfunctions, or suspect a main sewer line blockage, it is advisable to contact a professional.(no follow link) Attempting complicated repairs without adequate knowledge can exacerbate problems and result in higher costs.

This quick Hub on the Road finds us in a residential new build in Chippewa Falls, Wis. Plumber Ross Christopherson of Dunkin’ Creek Plumbing talks about the Noritz EZ-111 LP tankless unit with top mount access, and the space-saving aspect the unit provides compared to other alternatives. There was some discussion as what heat source to use as natural gas was not an option. The left an electric heat pump or this Noritz propane tankless We’ve heard back from the homeowners and they are ecstatic with their endless hot water.

To the left, Christopherson double-checks the installation instructions before bleeding the system to gain full hot water throughout the house. Reading the manual (RTFM) is always advised for any installation. A tankless advocate, Christopherson likes the space-saving aspect of a wall-hung tankless unit. Now the mechanical room has a bit more space for any type of work needed. As mentioned, a bulkier heat pump, which just wasn’t right for the northern climate of Wisconsin, was considered.

To the right, Christopherson uses the Milwaukee Tool M12 PEX Expander to connect some of the PEX piping and fittings. Ross is a big user of Milwaukee Tool cordless tools and the PEX Expander is huge difference maker in his tool bag arsenal. For a one-man shop, efficiency and time-saving methods are key to his “survival.”

Back in the day he was known as DJ Reggie Nell, and he could spin records with the best of ’em. A former DJ while working in the trades, Germaine Nelson, president, Capitol Plumbing & Heating, Bowie, Md., now is a full-service residential plumbing OG, specializing in water heaters, waste and venting for the surrounding DC area.

Nelson started his plumbing career back in high school, working with his uncle at a plumbing company during the summer. He also worked on pluming through his high school vocational program. “I went to school for a half day, then went to the job site the second half,” says Nelson. As soon as Nelson graduated, he started as an apprentice full time. “Seventeen years later, I own a plumbing company—started it from the ground up,” continues Nelson.

Early in his career, Nelson throws kudos the owner of 3D Plumbing, a small plumbing company for which Nelson worked. “The owner Dennis took me under his wing, and we still talk often. I consider him a mentor to this day,” says Nelson.

It wasn’t necessarily all smooth sailing. Throughout the journey, Nelson worked for a well-known company in the area as a service tech. They wanted to expand in a different part of the area, so he was tasked with building that area up, with the current contacts that he had.

Impressively, Nelson made more than $500,000 for that company within six months. “I asked for a raise, and the owner told me, ‘I can’t justify it but I can get you a new truck.’ At that moment, I knew it was time to go. I gave my two weeks’ notice,” says Nelson.

Nelson’s advice for anyone thinking about starting a company? “I would say just do it. You will have bumps and bruises along the way, but through dedication and consistency, you’ll succeed. Don’t give up on your vision.”

Challenges/Rewards

The most challenging aspects of the job, says Nelson, can be dealing with customers. “You have to learn how to put yourself in their position and understand what their needs area.”

Conversely, Nelson says it’s rewarding when you face a difficult challenge, but you overcome it with patience and skill. “I tell people all the time, plumbing is not hard, but finding a solution is the ultimate reward. You can sleep at night knowing you’re making a difference in society.”

And, according to Nelson, it starts early for those thinking of entering the trades, “Learn as much as you can because you will not know it all. Find your niche within the trade and foster that skill,” says Nelson.

Social Media

Nelson (@capitolmech) admits that social media has helped tremendously with making business connections and long-lasting friendships. “If it wasn’t for social media, I would not know about different trade shows, certain tools that makes the job easier and certain companies. I dedicate a lot of time to social media, more than I should, but it’s a lifestyle at this point,” says Nelson.

Through time and dedication on social media, Nelson has become an ambassador for various plumbing manufacturers. “Being an ambassador for different companies is special,” says Nelson. But he also says that it’s big task when a number of companies want to hire you as an ambassador because of your social media footprint. “Oatey, for instance, has really opened the door for a lot of these opportunities.”

And throughout this rise in popularity and visibility with social does Nelson consider himself a mentor to others? “I do consider myself a role model, not by choice, but through social media,” says Nelson. “I feel like I’ve been put into that position.”

When he’s not hard at work on the job or posting to IG, you’ll find Nelson spending time with family, attending his son’s baseball games, bowling, getting together with friends, or perhaps you’ll see him soaring in the sky fulfilling his bucket list of skydiving. Nevertheless, “It’s extremely important to make an effort to put work down and be intentional about taking care of your mental health, and being there for those who really depend on you,” says Nelson.