The top field service technology solution provider names Bridges vice president of product management and advances Thoman to position as principal product manager XOi, a leading provider of technician-focused technology solutions, announces two new promotions that strengthen the company’s product team as it continues driving the digital transformation of the skilled trades. XOi has named Read more
XOi
The top field service technology solution provider names Bridges vice president of product management and advances Thoman to position as principal product manager
XOi, a leading provider of technician-focused technology solutions, announces two new promotions that strengthen the company’s product team as it continues driving the digital transformation of the skilled trades.
XOi has named Lee Bridges vice president of product management to help shape the company’s long-term product vision and strategy and Greg Thoman has been named principal product manager.
XOi announces that Lee Bridges (right) has been promoted to vice president of product management, and Greg Thoman has been named principal product manager.
“Lee has demonstrated a unique capacity to see the big picture without losing focus on the details that matter,” said Aaron Salow, founder and CEO of XOi. “His ability to harness cutting-edge technologies like artificial intelligence for application in the field service industry has been critical to XOi’s evolution. Greg’s expertise and passion have been significant factors in the innovation that ensures our solution truly enhances the experience of the hard-working men and women on the front lines of our industry. They have both played essential roles in positioning XOi as the leading platform for field service contractors and their teams to meet the challenges they face on the job every day.”
As VP of product management, Bridges leads XOi’s product experts and designers as they continue to develop ground-breaking solutions to empower technicians and enhance profitability for field service contractors. He is responsible for managing XOi’s full product lifecycle and ensuring that the company’s commitment to innovative field service technology aligns with overarching business objectives.
Bridges joined XOi in 2020. Before being named vice president of product management, he served as senior product manager, director of product and senior director of product.
“The field service industry is experiencing unprecedented disruption that continues to unlock new opportunities for XOi,” Bridges said. “As the industry evolves and we continue to invest in teams and technology, we’re transforming how field technicians do their jobs. That’s driving new possibilities for customer convenience and satisfaction as well as productivity, and I’m proud to be leading this team into the future of field technology.”
In his new position, Thoman is responsible for enhancing user experience by closely aligning the XOi platform with how technicians work in the field. He helps lead the product team and collaborates with departments across XOi to create real-world solutions.
“I’m excited to be part of this product team,” Thoman said. “We’re helping to drive transformation in the trades that can improve the lives of technicians and help business owners overcome the entrenched challenges facing the industry. Lee and I will continue to focus on recognizing new opportunities for XOi to innovate and deliver game-changing solutions to the people who provide the essential services we all rely on.”
XOi provides field service contractors and their teams a suite of premium tools for managing and leveraging data from current jobs as well as historical projects, including powerful data collection, virtual support and mentoring, and real, actionable insights. XOi users report, on average, a 20% reduction in the amount of time it takes to complete tasks, an additional $1.4 million in new replacement and preventive maintenance contract revenue, and a 40% reduction in second truck rolls. For more information, visit https://xoi.io.
Top field service technology solution provider partners with leading cooling industry association to enhance insights and help fight labor shortage XOi, a leading provider of technician-focused technology solutions, announces a new partnership with the Independent Contractors Exchange (ICE) Group, a select group of independent HVAC contractors specializing in the service and installation of applied HVAC systems Read more
Top field service technology solution provider partners with leading cooling industry association to enhance insights and help fight labor shortage
XOi, a leading provider of technician-focused technology solutions, announces a new partnership with the Independent Contractors Exchange (ICE) Group, a select group of independent HVAC contractors specializing in the service and installation of applied HVAC systems.
As the premier commercial technical HVAC peer organization in North America, the ICE Group provides service excellence and innovation for applied HVAC systems including chillers, air systems, cooling towers, boilers, water systems and automation. The partnership provides ICE Group contractors with direct access to powerful field knowledge and insights through XOi’s advanced data-driven solutions.
“XOi provides the ICE Group with the leading smart tools for capturing and evaluating field data with visual documentation, job analytics, and asset insights,” said Rob Bottimore, COO of American Chiller Service. “The partnership between ICE Group and XOi helps our member companies make informed decisions, centralize our focus on service improvements, and support all skill levels of technicians on the job. I believe we will build a generational knowledge asset unseen in the industry that becomes the lasting legacy of the ICE Group.”
XOi’s powerful technology solutions empower ICE Group member technicians to:
- Share resources and automation to enhance their collective potential and overall service experience.
- Store shared historical service knowledge, with added smart features to improve accessibility and visual support for each request within their membership.
- Access educational resources and equipment information so they can make more informed decisions, bridge the skilled labor gap, and provide exceptional customer service.
“XOi’s partnership with the ICE Group is a game-changer for industry leaders in commercial cooling services,” said Aaron Salow, CEO and founder of XOi. “Equipping their members with actionable insights, a central knowledge base, and automated features empowers the group to make informed decisions, mentor new techs, and operate with a high level of efficiency. XOi has eliminated visibility barriers for disparate data sets, providing ICE Group with a competitive advantage for members to analyze service trends, capture and evaluate OEM data, and visualize diagnostic themes. This arms their teams with the ability to increase revenue opportunities while streamlining administrative processes and knowledge sharing between each member.”
The ICE Group’s mission is to improve their people, companies, and the industry through technical support and training, sharing of best practices, and maintaining positive relationships with strategic partners in the industry. For more information, visit https://icegroup.org/.
The leading provider of technician-first software for contractors announces the promotion of Enterprise Account Executive Austin Piazza and Account Executive Lindsey Fisher XOi, the leading provider of technician-first smart technology for commercial and residential field service companies, announces two new sales promotions as the company continues to build opportunities and provide support for contractors and Read more
The leading provider of technician-first software for contractors announces the promotion of Enterprise Account Executive Austin Piazza and Account Executive Lindsey Fisher
XOi, the leading provider of technician-first smart technology for commercial and residential field service companies, announces two new sales promotions as the company continues to build opportunities and provide support for contractors and field service business owners.
In their new roles, Enterprise Account Executive Austin Piazza and Account Executive Lindsey Fisher are responsible for developing and enhancing relationships and educating the industry about XOi’s unique capacity to help contractors solve the skilled trades gap and grow their business.
XOi, the leading provider of technician-first field service technology, has promoted Enterprise Account Executive Austin Piazza (left) and Account Executive Lindsey Fisher (right) to develop and enhance customer relationships and educate the industry about XOi’s unique capacity to help contractors solve the skilled trades gap and grow their business.
“At XOi, we’re shaping the future of field service,” said Aaron Salow, founder and CEO of XOi. “Our sales team is essential to our mission. They connect our technology with the contractors and technicians who are using it to transform the industry. Austin and Lindsey have proven their commitment and expertise, and we’re looking forward to seeing them continue to excel and drive results for XOi and our customers.”
Piazza, a University of Alabama graduate, joined XOi in 2019. He has more than a decade of management, technology and business development experience. As an enterprise-level account executive, Piazza is focused on connecting large businesses with XOi’s solutions.
“I’m passionate about helping clients discover the right software solutions for their specific needs,” Piazza said. “XOi has established itself as the right tool to empower technicians in the field so they can operate more efficiently and increase revenue.”
Fisher, who also graduated from the University of Alabama, joined XOi in 2020. She has extensive sales experience in SaaS and technology.
“I’m excited to take this next step with XOi,” Fisher said. “I truly believe XOi can deliver meaningful, measurable results for contractors by addressing the skilled trades labor shortage and making their companies more efficient.”
XOi users report, on average, a 20% reduction in the amount of time it takes to complete tasks, an additional $1.4 million in new replacement and preventive maintenance contract revenue, and a 40% reduction in second truck rolls.
For more information about XOi, visit https://xoi.io.
Nashville field tech enablement software provider equips HVAC leader’s nationwide dealer network with comprehensive technical services solution XOi, a leading provider of technician-focused technology solutions, announces an enhanced collaboration with Carrier, an industry leader in heating, air conditioning and refrigeration solutions. Dealers will benefit from a more streamlined experience between Carrier technical support services and distributor Read more
Nashville field tech enablement software provider equips HVAC leader’s nationwide dealer network with comprehensive technical services solution
XOi, a leading provider of technician-focused technology solutions, announces an enhanced collaboration with Carrier, an industry leader in heating, air conditioning and refrigeration solutions.
Dealers will benefit from a more streamlined experience between Carrier technical support services and distributor and dealer networks by utilizing XOi’s advanced technology for improving real-time installation or maintenance troubleshooting.
The Carrier Digital Advantage is a fully connected, incentivized ecosystem of digital tools and technologies provided to Carrier dealers and technicians. This program empowers dealers to provide best-in-class customer service by being more productive and efficient.
“The collaboration with XOi supports the Carrier Digital Advantage by empowering service teams with data insights and virtual support tools for each step in resolving service requests,” said Bob Lang, Director of Quality Assurance, Carrier. “Field technicians can quickly access resources from the Carrier support team to provide exemplary HVAC service.”
With XOi, Carrier technicians can access educational resources and equipment information to enhance efficiency and accuracy and provide exceptional customer service.
“We’re enhancing how information is shared among Carrier distributors and our dealers,” said David Kesterton, President of Mingledorff’s, a large HVAC distributor in the Southeast. “The collaboration between XOi, Carrier and our distribution team drives an even more efficient process for reporting and resolving issues in the field and keeping projects on track. Technicians have immediate access to the information they need with a tablet or smartphone. That kind of accessible, easy to navigate knowledge base helps deliver a premium customer experience.”
“Having both the distributor and Carrier technical support teams utilizing XOi brings closer alignment on field needs in real-time,” said John Holloman, Distributor Service Manager for Robert Madden Industries of Lubbock, Texas. “This enhancement to the partnership helps provide superior customer service to our dealers and each customer.”
Equipped with the data and analytics capabilities of XOi’s curb-to-curb solutions, Carrier service technicians can collect, index and analyze jobsite information and build an accessible institutional knowledge base that supports real-time decision-making.
“Expanding this collaboration to all service technicians helps Carrier contractors meet and exceed the demands of their customers,” said Aaron Salow, CEO and Founder of XOi. “The unique functionality and comprehensive communication and support XOi delivers supports Carrier’s commitment to providing an extraordinary service experience.”
XOi helps field service contractors and their teams drive productivity, elevate customer experience and help identify skilled technicians. For more information about XOi, visit https://xoi.io.
The leading provider of digital solutions for field service teams names experienced service technology leader Strickland Tudor executive VP of sales and promotes Stacey Bright to CMO XOi, the leading provider of technician-first smart technology for commercial and residential field service companies, continues building the industry’s top leadership team with the addition of veteran service Read more
The leading provider of digital solutions for field service teams names experienced service technology leader Strickland Tudor executive VP of sales and promotes Stacey Bright to CMO
XOi, the leading provider of technician-first smart technology for commercial and residential field service companies, continues building the industry’s top leadership team with the addition of veteran service technology executive Strickland Tudor and the promotion of Stacey Bright to Chief Marketing Officer.
Tudor, who has more than 25 years of experience driving the digital transformation of the skilled trades, will serve as XOi’s executive vice president of sales. In his new position, he will lead the development and implementation of XOi’s growth strategy, supporting the company’s continuing expansion and its reimagining of technology for field service contractors.
“Strick has unique skills and experience in this industry,” Salow said. “His extensive background serves as the foundation for an exciting vision of the future that aligns with XOi’s mission.”
Strickland most recently served as vice president for Schedule Engine, an innovative technology solution for contractors. Before that, he served in various executive leadership roles for Enterprise Holdings, the most successful provider of transportation and mobility solutions in the world.
“XOi is investing in the unprecedented opportunities that emerge as our industry continues to experience tremendous rapid change,” Tudor said. “The company has a solid foundation of success based on prioritizing the experience of technicians in the field. By empowering the hard-working men and women on the front lines of our industry, we’re in position to reach more markets and accelerate growth and innovation into the future.”
Bright has proven to be a dedicated, visionary leader in the SaaS Marketing space for more than a decade. She served as XOi’s vice president of marketing before rising to her new position. As CMO, she will continue to put emphasis on driving demand generation, brand awareness in vertical and adjacent markets, and XOi’s future-focused digital strategy.
“Stacey’s unwavering commitment to driving top-line growth and brand enhancement has positioned XOi as an industry leader in field service technology and propelled Stacey into a role as a trusted, valued member of XOi’s C-suite leadership team,” said Aaron Salow, founder and CEO of XOi. “We would not be here without her, and she is absolutely critical to getting us where we’re going.”
Before joining XOi in 2019, Bright served as a marketing executive for Built Technologies and Fleet One.
“I’m thrilled and humbled by this new opportunity,” Bright said. “At XOi, we’re building a team for the future, and we’re committed to transforming the trades through innovative, technician-focused digital solutions that drive productivity and revenue and help business owners overcome the ongoing labor shortage.”
XOi provides field service contractors and their teams a suite of premium tools for managing and leveraging data from current jobs as well as historical projects, including powerful data collection, virtual support and mentoring, and real, actionable insights. XOi users report, on average, a 20% reduction in the amount of time it takes to complete tasks, an additional $1.4 million in new replacement and preventive maintenance contract revenue, and a 40% reduction in second truck rolls.
For more information about XOi, visit https://xoi.io.