In today’s fast-paced world, leveraging the power of online resources is essential for the success of any plumbing contractor. Ferguson.com is that resource.

As a busy service contractor, time is of the essence. When I plan out my busy week schedule, resource efficiencies are at a premium, and that includes stocking my truck adequately. Moreover, running a successful plumbing business requires access to quality products, reliable suppliers, and expert advice. In today’s digital age, having a robust online platform can significantly streamline your operations and contribute to your business’s growth.

In today’s post-COVID world, especially dealing with disruptive supply chain issues, it almost goes without saying; you can never have too much inventory on the truck or back at the shop. That’s why I rely on Ferguson.com, a comprehensive website that has plumbing contractor-specific resources available, all of which are literally just a click away. And that click provides real-time stock and pricing of more than 200,000 HVAC and plumbing products; I can see what’s in stock and my contract pricing.

My plumbing business relies on my wholesaler to carry a vast range of top-quality products from leading brands, and I trust Ferguson to provide those trusted, reliable, and durable solutions. Whether I’m looking for pipes, fittings, valves, fixtures, boiler parts or specialty items, I look to Ferguson.com.

Some really helpful features include “My Lists.” I am able to customize the order process with just a few clicks, instead of individually searching for the products I purchase regularly and organizing lists of the products I want. This ultimately has saved me time and has helped to streamline my ordering process. Ferguson.com even gives me the ability to share those lists I’ve created and keeps products I purchase under the “Bought Often” tab, which is automatically updated monthly.

The Quick Tools feature is a shortcut that makes it easy for trade professionals to quickly access other popular site features. It gives me the quick ability to order, reorder, find an order, or turn existing quotes into orders, all in one place. In some cases, I can even order online and have the order ready in an hour with Pro Pick-Up 1 Hour (at locations where Pro Pick-Up 1 Hour is available).

While traditional brick-and-mortar purchasing is still a viable wholesale solution, with Ferguson.com, I can gain access to a seamless and convenient online ordering system. This allows me to browse through products, check availability, compare prices, and place orders anytime, from anywhere. By simplifying the procurement process, Ferguson.com saves valuable time and effort, enabling me to focus on serving my customers better.

Furthermore, as a plumbing contractor, staying up to date with the latest industry trends and techniques is crucial. Ferguson.com offers a wealth of resources and expert advice to help me stay ahead of the curve. From informative articles and how-to guides to videos and product demonstrations, the website serves as a knowledge hub for plumbing professionals. Leveraging this wealth of information can enhance one’s expertise, expand a skill set, and ultimately elevate one’s business.

Sometimes I need to know what was on an order or the last time I bought a certain product. I’m able to find all of that online and end any confusion about my orders. If I need to see the status of an order, I can see it on my Ferguson Dashboard or Orders, and even get the proof of delivery. (Proof of delivery may not be available depending on how the order shipped or if it was signed for.)

Forward Thinking

Ferguson understands the importance of competitive pricing for plumbing contractors. By signing up for a Ferguson.com account, one can unlock access to exclusive contractor pricing on a wide range of products. This ensures that I can offer my customers competitive rates while maintaining healthy profit margins for my business. The savings one can achieve through Ferguson.com can significantly impact your bottom line and give you a competitive edge in the market.

It’s pretty simple, really. Creating an account on Ferguson.com provides plumbing contractors with a range of powerful tools to manage their business efficiently. By logging in, one can track his or her order history, access invoices, and manage one’s account settings, all in one centralized location. This streamlined account management feature eliminates the need for tedious paperwork and enables one to stay organized and in control.

What’s also cool about the site is that I can enroll for the free PRO Plus™ program. After I enrolled in this program, I now earn one point for every dollar I spent online. I can then redeem those points for cool prizes and earn Bonus Points faster by purchasing featured products. PRO Plus™ customers are also eligible for discounts with select businesses.

Ferguson.com boasts an extensive inventory of plumbing products, tools, and supplies, as well as expert advice and efficient account management, making it a one-stop solution for all of my business needs. By utilizing the features and capabilities of Ferguson.com, I can streamline my operations, relieve operational stress, and propel my business toward greater success. Sign up today and unlock a world of opportunities for your plumbing contracting business with Ferguson.com.

In the six years since its inception, Women in Energy (WE) has grown rapidly, providing women a variety of opportunities to strengthen their skillset and knowledge base as it relates to their careers in the energy, heating and cooling industries.  The organization now has 500 nationwide members and is on a steady growth trajectory.

It’s worth mentioning that WE is not exclusive to women, and neither are its myriad learning and networking opportunities.  Its mission, to connect and empower women working in the energy industry, extends to anyone looking to improve themselves and make an impact on the industry.

WE provides career resources, creates networking and mentoring opportunities, offers online and in-person educational courses and develops strategies to minimize obstacles women may face in the industry.  The organization hosts an annual conference, weekly webinars, regional networking events, an upcoming golf outing, and now, a new online learning center called the learning portal, called the E-Learning Library, launched in September 2022.

“With all of our recorded Webinar Wednesday sessions, our educational library has grown to be pretty expansive,” said Judy Garber, WE Executive Director.  “We’ve consolidated all of this content in the easy-to-access E-Learning Library on the WE website.  Members can access this material wherever and whenever they wish.”

The material covers everything that someone relatively new to the industry – or someone who just changed positions – may benefit from; soft skills, leadership, legal, technical, personal development, etc.  At one WE meeting feedback from participants suggested that basic information on various types of energy and HVAC technology was needed.

“We love identifying needs and providing meaningful solutions,” said Erin Holohan Haskell, WE President. “For instance, some of our members in marketing and customer service roles expressed an interest in learning more about the technical aspects of our industry to better assist their customers and expand their knowledge. This feedback gave us real direction in regard to the learning opportunities we wanted to create next.”

As a result, WE developed material on a wide variety of energy technologies.  A small sample of the courses offered include Residential Heating 101, Heating System Basics, Biodiesel and Renewable Diesel 101, Heat Pumps 101, Introduction to Solar, Wind Energy 101, and Geothermal Basics.

The E-Learning Library is a great resource for business owners and managers to bring new employees up to speed, or for members to learn on their own.

“We realize that professionals are busy and may not be able to attend our live Webinar Wednesdays or in-person programming,” said Holohan Haskell.  “This gives them the opportunity to access valuable content on their own timeline. And there’s content for everyone; those who are new to our industry as well as more experienced professionals.”

“One of the great joys I’ve found in working with WE is that we can move quickly to answer a need,” continued Holohan Haskell.  “We’re small and new enough to be nimble.  We think ‘what if?’ and then make ‘what if’ happen.  In reality, that’s how WE was founded, and we’ve continued doing that.  For a small organization, we’ve managed to get a lot done in a short time, thanks to the strong leadership of Judy Garber and a very engaged group of officers and members.”

(Left to right) Jacqueline Aceituno accepts the Judy Garber Rising Star Award from Judy herself. Photo Credit: Andrew Frongillo

The rapid growth exhibited by the organization speaks to the need for the resources that WE provides.

Benefits of annual membership far outweigh the $75 individual member investment.  In addition to unlimited access to training, membership includes discounts to events, access to networking opportunities, mentorship, etc.  Various levels of WE membership are available, from individual to a tiered corporate structure.

“We encourage people interested in WE to attend our annual conference or one of our other events,” said Garber.  “These events are engaging, fun, and offer a great opportunity to see what we’re all about.”

The 2023 WE Conference will be held in Hershey, PA, from September 20 through 22. Also, WE’s second annual golf tournament will be held on October 9, 2023, at the Hershey Country Club.

“Business relationships are often strengthened on the golf course, but we’ve noticed that women often sit out of industry tournaments because they’re unfamiliar with the sport,” said Holohan Haskell.  “WE is dedicated to providing our members with career resources to help them succeed in business, so we partnered with the Pennsylvania Petroleum Association on a tournament for golfers of all skill levels.”

(Left to right) Gary Cooperrider, Rosemarie Bartchak and Erin Holohan Haskell during a WE networking reception Photo Credit: Marjorie Feinman

Before the tournament begins, WE hosts an instructional session with a golf pro for those interested in learning the basics. If members are unfamiliar with golf, this was the perfect opportunity for them to learn the sport so they can participate in future networking opportunities on the golf course.

There are also numerous regional events held throughout the year.  These events can be found listed at the WE website.  For more information, please visit www.wewomeninenergy.com.  The E-Learning Library can be accessed at E-Learning Library – Women in Energy (wewomeninenergy.com).

Artificial Intelligence (AI), digital twin, VR & AR, hydrogen fuel—all technologies pointing to the future of the plumbing industry. It’s really no wonder that the circulator industry—with the addition of Bluetooth-enabled technology and accompanying apps, for example, is moving into the 21st century as well. Couple that with US DOE mandates for efficiency, and you have the perfect storm of advancement. According to Taco’s John Barba, Director, Sales, Training, North America, the U.S. Department of Energy is tentatively setting mid-2025 as the date that mandated minimum circulator efficiency standards will be implemented. What that means on the specified date, manufacturers like Taco, Grundfos, Xylem, and others will no longer be able to manufacture and sell circulators that don’t meet a minimum efficiency standard.

“That doesn’t necessarily mean ECM technology, but as of right now Electronically Commutated Motor (ECM) is the only technology we have available that meets those standards; ECM is undoubtedly the direction our industry is going,” says Barba.

Keefer Rader, Outlaw Mechanical

According to Keefer Rader, owner, Outlaw Mechanical, Albuquerque, ECM will be the future as standard motor technology will no longer meet energy efficiency criteria. “I don’t know if Bluetooth technology will be the future, but it sure is nice to be able to monitor the equipment. I think Bluetooth and Wi-Fi technology will be a must for building management system (BMS) in our state.”

But by moving pumps and circulators into the “digital age,” some would ask, “why bother?” and “if it ain’t broke, why fix it?” “That’s an excellent question,” says Barba. “Part of me thinks back to something Henry Ford said a long, long time ago. ‘If you keep doing what you’ve been doing, you’ll keep getting what you’ve been getting.’ That’s the flipside to ‘If it ain’t broke, don’t fix it.’ The ‘if it ain’t broke’ idea is hard to argue with, but that doesn’t mean things can’t be made better, more efficient and more effective. After all, if good enough was truly good enough, we’d still be dealing with coal boilers and fireplaces. Those weren’t broke, either,” suggests Barba.

According to Barba, the fundamental truth is that building a hydronic system, putting pipe together so the water stays on the inside, connecting it to a boiler and having it make fire so people don’t freeze to death isn’t all that hard to do. A reasonably competent handyman could probably pull it off. But what makes a professional a professional is his or her ability to not only keep people from freezing to death, but to also create a system where the whole is greater than the sum of the parts; where the whole is designed to operate at peak efficiency and provide years of trouble-free operation. Variable-speed ECM circulators, when properly programmed and installed, are great tools to help achieve that goal.

“Of course, Henry Ford also said that he saw no advantage in new clocks” says Barba. “They run no faster than the ones made 100 years ago.” But again, it’s important to remember what we’re trying to accomplish. “Heck, cast iron boilers aren’t ‘broke,’ and they’re certainly less expensive, but modulating condensing boilers are more common now than ever before in residential hydronics. They’ve become ‘standard.’

“However, it makes zero sense to install a high-efficiency modulating condensing boiler and then not installing the outdoor sensor or enabling the outdoor reset. Even if the boiler has to run up to 180 degrees for fin-tube baseboard, it can still modulate and reset the water temperature as it gets warmer outside. Not doing so is basically wasting your customer’s money. “

By the same token, says Barba, all of the components you install with that modulating-condensing boiler—or even a cast-iron boiler, for that matter—should be purpose-chosen, meaning they are specifically selected in order to enhance the overall performance of the system—to make the whole greater than the sum of the parts.

“One thing variable speed technology has taught the industry is that the circulator plays a bigger role in overall system efficiency than we’ve ever given it credit for,” says Barba. “Sure, the boiler makes the heat, and sure, the heat emitters deliver the heat. But it’s the circulator that facilitates the journey. If we are overpumping, and even with ECM technology, we’re almost always overpumping, we’re limiting the overall performance and efficiency of the system, not enhancing it. A typical three-speed, standard efficiency circulator is almost always set to high speed or, as we like to call it, ‘contractor no-callback mode.’

“On the one hand, unless there’s velocity noise, there’s no immediate downside to doing so. However, pumping 5 gallons per minute through a zone that only needs 2 gallons per minute under design conditions means you’re pumping at a rate 2.5 times more than is required. In a perfect world, you’d have a 20-degree Delta-T under design conditions, but in this example, the best Delta-T you’ll ever see in that system is 8 degrees. That would mean with a mod-con boiler sending out 140-degree water on the coldest day of the year, the return water temperature would be about 132. We’re not condensing nearly as much as we could be, and we’re leaving an awful lot of efficiency on the table, but no one will complain about being cold.”

“Cavemen! I don’t understand why people are afraid of new things,” shouts Rader. “I’m a big proponent because I know Taco tests everything stringently so I know when it comes out of the box, I’m not likely to have an issue with it. I love having four circulators on my truck that I can typically adapt to any system and make it more efficient and work better. The double 0015e, 0018e, vt2218—this is my favorite, because people can see data in front of their face and understand the value—and 0026e.”

But Bluetooth?

As for Bluetooth technology and its associated app, it’s simply a way for an installer to make sure the ECM circulator he or she is using is, in fact, doing what he or she wants it to do. The myths and misinformation about ECM and variable speed technology that are common in our industry are astounding, says Barba. No, they do not size themselves and no, they do not always give you the right flow. What ECM and variable speed technology allows us to do is properly program a circulator so that it performs as close to what a system requires as possible. These things aren’t magic and they don’t “do the thinking for you,” or “take the thinking out of it.”

“You can’t just slap one of these things in, push a button and let it do the rest,” says Barba. “This isn’t the Hogwarts School of Hydronic Magic. ECM circulators don’t think and they aren’t magic. But what they are is obedient. They will do what you tell them to do – and the benefit of Bluetooth technology is it allows the installer to make sure a circulator—in Taco’s case the 0018e Delta-P technology circulator—operates as close to the actual system requirements as possible.”

Additionally, residential hydronics has a chronic overpumping problem, continues Barba. Pick any residential hydronic system and chances are it’s WAY overpumped. Overpumping is one of those insidious problems—no one will ever complain about being cold, but over pumping means more GPM is being pumped through a zone or a system than it needs. When that happens, the system Delta-T is small and gets smaller as the outdoor temperature increases.

This isn’t supposed to happen and it’s not needed to make a system work, although you’ll hear people mistakenly make that claim. What a shrinking Delta-T does do is it sends warmer and warmer water back to the boiler. We don’t want that to happen at all with a modulating-condensing boiler, and we really don’t want it to happen with a cast iron boiler, either (as long as we’re above the condensing point). When that return water temperature is higher than necessary, boilers tend to short cycle and, in the case of a mod-con, it won’t “con” as much as it could. It’s almost impossible to quantify mathematically, but it’s reasonable and logical to presume that overall system efficiency (and fuel consumption) will suffer.

“And short-cycling doesn’t do any of the moving parts in a system any favors. It won’t take long for any key—and expensive—component in a mod-con boiler to fail prematurely. At that point, someone is left with some ’splaining to do,” says Barba.

Bluetooth technology has to be useful and hold value to the contractor, and that we’ll see about, says Barba. “What we’ve found in the five years we’ve had Bluetooth technology in the market is there are contractors who get the value right away, and others who question the value. That’s to be expected. When we show all of the capabilities of the circulator, show them how easy it is to set up the circulator to optimize system performance and—most importantly— what that optimization is important, we see more who see the value and fewer who question it,” says Barba.

“That said, we do see contractors who roll their eyes at the word ‘app’ and don’t want anything to do with it, and that’s fine. We have the VR 1816, which we’ve had since 2014, the 007e, which we’ve had since 2015, the 0015e3—which we’ve had since 2017 and the VT-2218, a Delta-T variable speed circulator that we’ve had since 2011. Different strokes, meet different folks.”

“I’ll tell you what I wish they put a small screen on the 0018. I really love this circulator because I can get real time data on my iPad and set a circulator to pretty much exactly what that zone needs,” says Rader. “I prefer to use them on zone pump systems. I also like to use them on the head scratcher systems so I can try to compile as much data as possible. A lot of times it becomes more of a tool than product.”

And beyond initial setup? “Initial setup isn’t just a throw-away item; it’s the most important element of using, and maximizing, variable speed circulators. And Bluetooth connectivity gives you stark visuals and really numbers of what it is you’re doing. As my co-trainer Dave Holdorf says, Bluetooth for the first time lets you see what’s actually happening inside the pipe. It’s real and it’s now knowable and quantifiable,” says Barba.

Added Costs?

Let’s face it, with new technology inevitably there’s going to be added costs. “There are added costs, but I have found when selling a new circulator—when I explain to the customer, the benefits of a properly sized circulator—that their buyback should be within a year. For instance, if I have a circulator that speeding up and slowing down based upon how many zones are opened or closed at that time, we are not wasting fuel. We are directing the heat at the proper speed to hit maximum efficiency,” says Rader.

People do ask all the time, “How do it sell this to my customer?” says Barba. There are two answers to that. The short one is if it’s a simple swap out—a new circulator for a dead one—it can simply be a matter of explaining these new circulators are much more electrically efficient than the standard models, use about half the electric and can make the system work better and more efficiently for the long haul. Often, that’s enough of an explanation.

If someone wants particular, the Hydraulics Institute has created labeling for ECM circulators that all of the major manufacturers have adopted, indicating relative efficiency ratings (the higher the number, the more efficient the circulator—although once you reach a certain point, the practical differences are minimal). By using a formula provided by the Hydraulics Institute, one can show how quickly the more efficient circulator will offset the higher purchase price— it’s usually within two, maybe three heating seasons.

If it’s a full boiler change out, the difference in price between a standard circulator or circulators compared to ECM circulators—in the overall picture of the job—isn’t huge and gives the contractor talking points as to why he or she has chosen specific circulators, and why it’s best for the system to do the job right. “I’ve had customers tell me that their customers aren’t asking for ECM technology, so there’s no market for them and besides, they’re too expensive. I’ll go with another Henry Ford quote: ‘If I’d asked people what they wanted, they’d have said ‘faster horses,’” says Barba.

Depending on where you live and work, Barba says, ECM circulators may actually be less expensive than standard efficiency circulators. Many states offer instant, at-the-counter rebates from utility companies to incentivize ECM adoption. It makes sense—if wider adoption of lower-wattage circulators takes place, that’s less of a load on the power grid. The utilities are simply buying efficiency—it’s no different than with light bulbs or other low-consumption appliances.

In non-rebate states, the comparative purchase cost is higher—anywhere from a little bit to a lot, depending on what you want for a particular job. We’ve had great success with the 007e and 0015e3—both variable speed Delta-P ECM circulators—that only have the features and operating parameters that people might need for a particular job. If you like 007s and want similar performance in an ECM circulator, the 007e is virtually identical in performance. The 0015e3 is a seamless transition from your typical 3-speed circulator and works great with zone valves or as a zone pump. The multi-feature, multi-function circulators offer more features, but that comes at a higher purchase price.

Ultimately, ECM, variable speed and Bluetooth technology isn’t a matter of making the water go round-and-round the pipes better, says Barba. It’s simply a matter of using the latest technology to make sure a key part of the system is doing its job to ensure that system is working as efficiently and effectively as possible, ensuring the system itself remains as trouble-free as possible for as long as possible, and that the customer is getting the most out of what they’re paying for. “We’re all consumers in one way or another, and none of us want to pay top dollar and then get only 80 percent of what we’re paying for.”

Wendell Presgrave

From MyPlumber.com
A remarkable sight unfolded on June 16, 2023 as a multitude of My Plumber Plus trucks lined Route 66 forming a powerful symbol of homage and respect to pioneering local businessman, R. Wendell Presgrave. The convoy, driven by My Plumber Plus plumbers, HVAC service experts and electricians, was a display of admiration and appreciation for their company Founder.

Wendell’s passion for plumbing, customer centric focus, and strong work ethic can be traced back to 1968 when he began as a parts runner for Griffin Plumbing. After earning his Masters in Plumbing license, he started his first company in 1975, Courthouse Plumbing, which he sold in 1982 and begin My Plumber, later named My Plumber Plus due to the addition of HVAC and electrical services. His innovative “Same Day Service Guaranteed” promise became a trendsetter.

Wendell went on to be a 4 times past President of the Virginia PHCC (Plumbing Heating Cooling Contractors Association), and to earn many awards alongside his son and business partner, Mark Presgrave, including PHC News Magazine Top 100 Contractors of the year, Washington Business Journal Top Contractor, Prince William County Business Excellence Award, PM Plumbing & Mechanical Best Contractor to Work For, and Leader of Nexstar‘s Top 10 Overall Selective Service Companies, to name a few.

My Plumber Plus has employed over 2000 people and served hundreds of thousands of customers in Virginia, Maryland and even San Diego, CA where a West Coast office was opened in 1999. While Wendell’s business accolades are well-deserved, those who worked with him say he was quick to give the credit to his My Plumber Plus team. Wendell had an abundance mentality, believing that there was an abundance of opportunity out there for his company and others. He openly shared his insights and actively helped others in the business community succeed.