Earlier this year, we caught up with George Kazan, president and CEO, Ridgeway Plumbing, Inc., located in Boynton Beach, Fla. Founded 1956, the open shop company with 540 employees—no labor subcontractors—brought $135M in revenue in 2023. Ridgeway, dabbling in all new construction, and all residential—homes and apartments—works for most all of the major national and Read more
HVAC
Greg Kozan
Earlier this year, we caught up with George Kazan, president and CEO, Ridgeway Plumbing, Inc., located in Boynton Beach, Fla. Founded 1956, the open shop company with 540 employees—no labor subcontractors—brought $135M in revenue in 2023. Ridgeway, dabbling in all new construction, and all residential—homes and apartments—works for most all of the major national and regional homebuilders and developers. Completing well over 10,000 units last year, the company currently serves seven markets throughout Florida and is continuing to expand its footprint.
MH: During the pandemic, how did Ridgeway fare? How did you navigate that most unusual time?
KOZAN: After a brief (maybe one month) period of extreme uncertainty, residential construction began to explode. Seems like everyone wanted to come to Florida and buy a house. While welcome, those were very stressful and challenging times, given the supply chain and labor shortage issues, as well as significant cost increases. Most of that is in the past now.
MH: In general, most of the country is experiencing a skilled labor shortage. Are you experiencing that in Florida, and what measures does Ridgeway employ to make sure they are hiring the best?
KOZAN: I’d be lying if I told you that onboarding and retention isn’t a huge challenge for us. Most of what’s available for the trades today are entry-level people, and with that comes a high degree of turnover in the early weeks and months. It’s critical for us to get these people up to speed. Besides having around 80 of our guys in apprenticeship classes, we do a lot of classroom and field training, videos produced in-house, and mentorships.
MH: You had mentioned that Ridgeway was all residential plumbing—about 80% homes and townhouses, 20% apartments—how are both those markets in your area, and how do you see them in the short term?
KOZAN: While starts did begin to fall off a bit last year with the interest rate run-up, things are still quite strong on the homebuilding side. Many apartment projects have been getting delayed or canceled, and it may take a year or so for things to stabilize there. Still, we remain quite bullish on housing in general, and in particular the residential market in Florida. It’s all about demographics.
MH: What are some of your top concerns as the president of a large plumbing company in 2024? How are you handling it?
KOZAN: Housing demand is not going away, so our primary mission is twofold—build our market share to get all the work we can handle, and continue to improve operationally so we can better handle all the work that we get.
MH: What do you feel have been some of your top successes over the past few years?
KOZAN: Actually, ever since the Great Recession we have invested heavily in our technology and information systems. Our entire business operates on a fully integrated operational software package developed by our IT staff in-house. Our proprietary system and apps are designed to address the unique needs of a large volume residential trade contractor—including scheduling, document management, logistics, reporting, quality inspection, as well as payroll and accounting.
Additionally, the major piping systems in every single one of our homes and apartment buildings are computer designed and fabricated, resulting in accuracy, consistency, and timely installation—critical in fast-paced housing construction.
MH: Over the last few years, we’ve been hearing about the Infrastructure Bill. Was Ridgeway able to “tap” into any federal money?
KOZAN: Not directly applicable to our markets, but better roads and infrastructure is always welcome to handle the strong influx of population growth we’re experiencing throughout Florida.
The premier HVAC, plumbing, and electrical consulting company’s courses will provide executable, winning strategies to improve distribution sales performance Business Development Resources (BDR), a trusted provider of business coaching and training services for the HVAC, plumbing, and electrical industries, announces the return of the popular Territory Manager Consulting Skills Series, designed to help distribution sales professionals transform Read more
The premier HVAC, plumbing, and electrical consulting company’s courses will provide executable, winning strategies to improve distribution sales performance
Business Development Resources (BDR), a trusted provider of business coaching and training services for the HVAC, plumbing, and electrical industries, announces the return of the popular Territory Manager Consulting Skills Series, designed to help distribution sales professionals transform from simple order taker to valuable business resource for their customers.
“The focus of the Territory Manager Consulting Skills Series is to help managers deliver actionable consulting advice, from lead retention and conversion to increasing profit margins,” said Matt MacArthur, Sr. Vice President of Training at BDR. “Consumer expectations for home service providers are growing yearly, and this series equips managers with the skills to help contractors develop winning tactics. These strategies can help home service companies execute effectively, provide the highest quality of service, and foster more revenue opportunities for their businesses.”
Kicking off in February 2025, the Territory Manager Consulting Skills Series provides new and experienced territory managers with the tools to enhance the customer experience by offering business guidance and advice. Led by former top-performing territory managers, the series helps position attendees as trusted consultants to their customers, covering topics such as:
- Adding a Retail Sales Person: Feb. 12, 2025
- Pricing a Job Correctly: May 7, 2025
- The Art of Consumer Financing: Aug. 19, 2025
- Improving Contractors’ Success with Leads: Nov. 20, 2025
“Territory managers play a vital role in the success of their clients,” MacArthur said. “They are extended team members that drive success, and by improving their expertise, they can provide better service and measurable results. BDR’s upcoming schedule will provide managing partners the opportunity to create best practices that can be leveraged for scalable growth in 2025 and beyond.”
To register or for more information about BDR’s Territory Manager Consulting Skills Series, visit https://www.bdrco.com/territory-manager-consulting-skills-series/.
https://vimeo.com/1038401163 Welcome back to our weekly update. Another Friday the 13th? Oooph. I hope everyone gets through the day without any black cats, walking under ladders, you know the drill. What are you superstitious about? We hope you have a great day, nonetheless. On this update, we’ll talk heat pump water heaters, the effects of Read more
Welcome back to our weekly update. Another Friday the 13th? Oooph. I hope everyone gets through the day without any black cats, walking under ladders, you know the drill. What are you superstitious about? We hope you have a great day, nonetheless. On this update, we’ll talk heat pump water heaters, the effects of potential tariffs from the new president, and our new podcasts.
Jimmy Hiller, Founder and Chief Executive Officer of Hiller Plumbing, Heating, Cooling & Electrical (Hiller), was honored with his seventh “Most Admired CEO’s and Their Companies” Award from the Nashville Business Journal. This award marks Hiller’s seventh recognition in the 100-500 Nashville-area employee, private business category, following awards in 2015, 2016, 2018, 2019, 2020, and Read more
Jimmy Hiller, Founder and Chief Executive Officer of Hiller Plumbing, Heating, Cooling & Electrical (Hiller), was honored with his seventh “Most Admired CEO’s and Their Companies” Award from the Nashville Business Journal. This award marks Hiller’s seventh recognition in the 100-500 Nashville-area employee, private business category, following awards in 2015, 2016, 2018, 2019, 2020, and 2021.
Each year, the “Most Admired CEO’s and their Companies” Award recognizes leaders who continually inspire those around them. This peer-award honors those who are “shining examples” of how companies should be run and managed, and who are well-respected as upstanding professionals among the community. Each year, Nashville Business Journal solicits nominations for those leaders believed to be among the best-of-the-best, and the final honorees are selected by a group of previous winner CEO’s.
During the reception and banquet, Mr. Hiller and other honorees were presented with the “Most Admired CEO’s and Their Companies” award via live announcement at the Four Seasons Nashville on Thursday, December 5, 2024. This special event not only honors each recipient for their contributions to their own companies, but celebrates their unique impacts on Nashville’s business community.
“It is always such an honor to receive this recognition from my peers”, remarked Jimmy Hiller. “This group of talented CEO’s has had such an impact on our city and business realm. I respect their contributions and leadership and feel fortunate to be named alongside them. I’d also like to thank each and every member of our team at Hiller”, he continued. “Without their inspiration, we would not be where we are today, and recognition like this would not be possible.”
For other leaders at Hiller Plumbing, Heating, Cooling & Electrical, this award does not come as a surprise. Nicholas Martin, the company’s Chief Marketing Officer, remarked, “There are very few leaders as impactful as Jimmy Hiller. He is committed to operating with the highest levels of integrity and professionalism, and his unique ability to motivate teams to achieve incredible goals is parallel to none. This award”, he continued, “Could not have been given to a more deserving individual, and I am proud to know and work with Jimmy”.
Launched in 1990 with a single truck and just $500, Hiller has grown to include over 600 trucks, 18 locations, and more than 800 employees across seven states. In addition to inspiring and leading members of his own organization, Jimmy Hiller has had a profound impact on more than 200 other contracting organizations through PRAXIS S-10, a national success college for HVAC and Plumbing contractors, as well as thousands of technicians who attend Total Tech School (a subsidiary of Hiller Plumbing, Heating, Cooling & Electrical).
There has been some tough rhetoric coming out of president-elect Trump’s camp regarding tightening the screws on imported goods by implementing a hefty tariff on countries such as China, Mexico and Canada, to name a few. Is this a good attempt to bring more manufacturing stateside? How will this affect the economy? Is this even Read more
There has been some tough rhetoric coming out of president-elect Trump’s camp regarding tightening the screws on imported goods by implementing a hefty tariff on countries such as China, Mexico and Canada, to name a few. Is this a good attempt to bring more manufacturing stateside? How will this affect the economy? Is this even a good idea? We talk to some industry leaders about tariffs and what it means for the U.S. economy moving forward.
Recently, on the Crosstalk episode of the Make Trades Great Again and Appetite for Construction podcasts, this very topic came up and Andy Mickelson, Mickelson Plumbing and Heating, Missoula, Mont., and Eric Aune, Aune Plumbing, Zimmerman, Minn., were in unison in their view on tariffs. “There will be an impact,” says Mickelson. “Every single item that we touch has some impact from an imported product or good. And to sit back and believe that it’s not going to have a day-to-day impact or a cost increase is foolish.”
“It’s a tax that’s going to kill sales; it’s definitely going to affect us moving forward, especially if we see higher tariffs,” says Aune.
Mickelson continues, “There’s going to be a ‘trickle up’ effect, and along with that we’re going to see a lack of material … we saw brief chunk of this in 2021 when we had the port issues and shipping problems, and you extrapolate that into that into that these items aren’t coming because they are too expensive, how do you get around that? You can’t just flip a switch and just say we’re just going to make it here. We’re not ready for that, and I don’t think that this country is ready to become a manufacturing country. I don’t think there enough people who are willing to work on the assembly line … we can’t get people to sign up right now to become a plumber or an electrician or a data communication person—any of those manufacturing-type jobs are very much so in line with what it means to go out and work with your hands, be in a skilled trade.”
So, the back-and-forth debate continues to brew relating to whether instituting tariffs is beneficial to the American economy and the American worker. Dain Hansen, Executive Vice President, Government Relations, The IAPMO Group, says that economists have different views on the topic of tariffs, but the plumbing industry is well-positioned to support continued domestic production of what our country needs—and increase U.S. exports to other countries.
“Any policy that strengthens our manufacturing muscle is good for the economy and increases job opportunities in the trades. Programs such as the Market Development Cooperator Program and Standards Alliance at USAID, along with the Department of Commerce’s Foreign Commercial Service, provide vital support to U.S. exporters. We hope the administration will continue backing these programs to ensure U.S. products remain competitive overseas. We continue to monitor the impact tariffs are having on our global industry as manufacturing move locations to avoid these costs,” says Hansen.
While IAPMO is cautiously optimistic and vigilant, Plumbing Manufacturers International (PMI) shares concern. “During his campaign, President Trump spoke about his desire to increase tariffs—as high as 60% on Chinese goods, 10% to 20% across the board on all foreign goods, including Europe, and 25% on imports from Mexico, unless they curb the number of immigrants coming across the border. If he’s successful, these tariffs will have an inflationary impact, increasing the costs of production and in turn the costs of products in the marketplace. That’s certainly one of the biggest concerns plumbing manufacturers have right now.
“Our stance on this issue all along is that tariffs are harmful to the economy because they increase costs for manufacturers and have an inflationary impact on customers wishing to purchase plumbing products. These increased costs lead manufacturers to provide fewer jobs and they have less money for compensation as well. From an economic standpoint, we see no benefits from tariffs. PMI has always been an advocate for free and fair trade among nations,” says Kerry Stackpole, CEO and Executive Director, PMI.
According to Ben Brubeck, Vice President of Regulatory Labor and State Affairs, Associated Builders and Contractors (ABC), tariffs are a negotiating tool to renegotiate policies with other countries. “While having a hard time getting materials from overseas, resolving the domestic supply chain is a good thing.”