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This Northern California plumber’s tenacity matches the company name through hard work, perseverance and a willingness to learn and to keep getting better at her craft.

Self-employed and co-owner of Bulldawg Plumbing, Red Bluff, Calif., Laura Nobert’s (@bulldawg_plumbing) real first experience in the trades was working for a few years in general construction with a company that did remodeling in San Francisco. “That job introduced me to power tools, jackhammers, sheetrock, etc. I started as a laborer and grunt and absolutely loved the challenge, and found the work incredibly fulfilling,” says Nobert.

In a yoga-like move, Nobert works to loosen a fitting.

Although Nobert is a first-generation tradesperson, she credits family first. “I had a twin sister who always had my back and supported and encouraged me no matter what my endeavors, successes or setbacks.”

She said it. When asked when was the last time she said she had a great day, she was probably crawling out from under a house.

One such setback—an unfortunate incident a bit later in her foray into the trades—Nobert had an industrial accident where she fell from a significant height and landed directly on her head. “The doctors said it was a miracle I wasn’t dead or paralyzed, but I definitely was injured and was pretty much in bed for three years,” says Nobert.

Shortly after recovering, Nobert made neon signs and worked with hot glass, which was fulfilling, creatively. “But when I got the opportunity to try plumbing, I jumped at the chance, both boots in. Luckily, the idea of learning such a valuable and challenging trade TOTALLY eclipsed my lifelong ‘poop fear.’”

For the past eight years she’s been killing it as a plumber working mainly service work and drain cleaning. “I love the satisfaction that comes from solving a complex mystery or the feeling that comes with overcoming extreme physical challenges to get the job done,” says Nobert.

Yet, being a woman in the trades has its share of funny looks—from others. “When I knock on a door, I almost ALWAYS get met with confused or incredulous looks. Sometimes people blurt out stuff like, ‘Is the real plumber still in the van?’ Or: ‘You’re the WHAT?!’”

A real facet of working in a male-dominated industry, Nobert feels like she is under a higher level of scrutiny than male counterparts. “I’ve noticed that when I work with men, people will automatically talk to them first or make comments like: ‘Oh, is she your sidekick?’ Some will laugh at the idea of me crawling under a house, because they think it’s a joke. Oh, and I worry that if I ever need to find another job, seeing a female name on my resume might keep companies from considering me.”

Being a mentor or trailblazer for other women to follow in the trades, Nobert never really stopped and considered it. But perhaps she is already. “I guess I’m more of a one-on-one kind of person because I usually just focus individually on the people I come in contact with. Like when I work for women who seem interested in the trade/tools/mechanics, I try to explain things, show them how things work, how to do it themselves, etc. More often, I encounter women who are intimidated and scared by the whole process. Often, it’s just because no one has ever explained or showed them how things work, so the topic is just a big, scary mystery. I have a lot of compassion for those women, so I try to help them feel more secure by explaining things—showing them how to shut off water and gas supplies, clean aerators, etc. I always tell them they can call me if they have questions or are nervous about anything.”

And the best advice she can give anyone, “I would tell any person wanting to enter the trades that the desire to learn and the willingness to work hard and not give up are traits that really make a difference.”

That willingness to learn is so critical. “I know that blue collar work used to be kind of an embarrassing career and that tradespeople were considered uneducated but I feel as though shows like Dirty Jobs have really helped to elevate the trades to new levels in the United States. Social media accounts—like Mechanical Hub—are continuing to make great strides in promoting the trades and sharing the knowledge so that important progress continues. I think that encouraging pride and respect for the trades definitely increases its appeal,” says Nobert.

In fact, social media has had a great influence on Nobert (@bulldawg_plumbing). “I am so grateful I found this community on Instagram because it’s made a huge difference in my life and career as a plumber. It’s given me the opportunity to learn so much more than I ever would have without it—seeing what other people achieve inspires me to keep learning and trying to improve my skills and abilities. There are just so many talented tradespeople on Instagram. I love how supportive people are towards each other and how they are willing to share their knowledge so freely. It’s amazing to have a place to share this passion with other people.”

In closing, the last time Nobert said it was a great day? “I was probably crawling out from under a house, hanging out with my daughter, or playing with my son.”

Oh, and the name Bulldawg? “I’ve had two bulldogs in my life; they are an impressive breed. They never give up, even when they are in pain, and I really admire that kind of heart and tenacity,” says Nobert.

Sloan Highlights Century-Long Partnership with New Web Presence

Sloan, the Official Water Efficiency Partner of the Chicago Cubs, is showcasing its legacy partnership with the team through a new webpage highlighting their storied history.

As the Cubs get set to begin the condensed 2020 season on July 24 following a four-month hiatus due to the COVID-19 pandemic, Sloan’s new web presence highlights its water conservation efforts across Cubs facilities and the surrounding Wrigleyville community, as well as throughout Sloan Park in Mesa, Ariz.

“At Sloan, we’re proud of our partnership with the Cubs that dates back over 100 years, predating even the iconic ivy of Wrigley Field,” said Graham Allen, co-president and CEO, Sloan. “Our partnership with the Chicago Cubs organization gives us the opportunity to help build winning teams through sustainable solutions.”

The new webpage details Sloan’s water-saving and touch-free products throughout Wrigley Field. Sloan’s sensor-operated products provide both players and fans alike with hygienic solutions that can be found everywhere from the concourse and luxurious American Airlines 1914 Club to the clubhouse. Sloan’s touch-free sensor faucets, soap dispensers, hand dryers, and flushometers as well as sinks, water closets, and urinals were installed as part of the 1060 Project—the Cubs’ multi-year restoration and expansion of Wrigley Field.

Sloan’s commitment to water sustainability also extends throughout the Wrigleyville community surrounding the ballpark. From the boutique Hotel Zachary to the American Airlines Conference Center and popular Smoke Daddy Restaurant across from the field, Sloan products are helping merge sustainability with a hygiene-friendly restroom experience. Sloan flushometers at Hotel Zachary utilize a three-second flush delay to eliminate false flushes and save water. Additionally, the hotel features Sloan Optima^® Faucets in a customized brushed amber gold finish to match the existing restroom aesthetic accents for a cohesive design.

The new webpage also displays the full lineup of integrated restroom products throughout Sloan Park, the team’s Spring Training home. Throughout the facility, Sloan products are helping the Cubs reduce their overall environmental impact with state-of-the-art water saving technology.

“Teaming up with Sloan is an important move for the Chicago Cubs,” said Tom Ricketts, chairman, Chicago Cubs. “Sloan brings more than a century of experience and success in creating cutting edge water solutions for a wide variety of venues all around the world.”

Recently, Mechanical Hub spoke with Mike Fowler, franchisee of Benjamin Franklin Plumbing and One Hour Heating & Air Conditioning in Charlotte, NC., about his business, COVID-19 and what it’s like to have the backing of such known company and brand.

Now that the country had “reopened,” are there any different procedures in place for the company

FOWLER: In Charlotte, North Carolina, the reopening of the economy is in full effect. Our servicemen in the field are continuing to implement the safety procedures required by the CDC and our company, and those measures will be in place indefinitely. As we prepared to reopen our office for our office staff, there were a lot of things to consider. The call center and dispatch teams make up a large portion of our employees. We had to invest in plenty of materials to ensure the office staff could safely return.

A Benjamin Frankling Plumbing employee displays the PPE used on the job.

We created new layouts and seating arrangements to ensure social distancing is observed, we have thorough cleanings daily for all high touch points, and we allocated a larger budget to purchase hand sanitizer, soap and paper towels since frequent hand washing is required. Our employees in the field have been practicing these safety protocols for months, so our employees in the office are now our primary focus as we adapt to the new normal. Our main priority is the safety of our employees, and throughout the process we strive to ensure they each feels comfortable and safe coming back in.

What protocols or procedures did Benjamin Franklin Plumbing implement as a result of COVID-19?

FOWLER: The health and safety of our customers and employees is paramount, so we implemented stringent protocols and procedures based on the latest information from the Centers for Disease Control and Prevention (CDC). By mid-March, we rolled out more strict guidelines to help ensure the safety of our staff and those we service. Since that time, we have required all employees to wear Personal Protective Equipment (PPE) including masks and gloves, as well as practice social distancing and regularly wash their hands and sanitize, especially when it’s required for us to enter a home to fulfill a project.

Since we are entering our customers’ homes, we require our employees to wear PPE the entire time they are working. We continue to supply all PPE to our staff members, so they’re fully equipped with safety gear while they’re on the job. We have asked all of our customers to inform us immediately if someone in their home becomes sick, and we’re being flexible and understanding when service appointments need to be rescheduled or cancelled due to illness. Thankfully we already had contactless payment options throughout our system, so the biggest protocol update in terms of customer interaction was utilizing FaceTime and videos for consultations and moving all of our documents to be signed and completed digitally.

Were there any advantages to being a franchisee during these uncertain times?

FOWLER: Absolutely. While we were deemed as an essential business and could continue to operate while many businesses could not, there were a lot of necessary changes and we were still impacted. Our franchisor, Authority Brands, is the parent company of seven leading home service franchisors, America’s Swimming Pool Company, Benjamin Franklin Plumbing, The Cleaning Authority, Homewatch CareGivers, Mister Sparky Electric, Mosquito Squad, and One Hour Heating and Air Conditioning.

The corporate team has always excelled in providing strong marketing, technology and operational support to our business, and over the past few months, their exceptional leadership and guidance helped us stay afloat.They kept us up-to-date with everything going on throughout the pandemic, from COVID-19 safety procedures and regulations to guidance for applying for government relief such as the Paycheck Protection Program. We’re grateful to have had ongoing communication with them over the past few months, and they continue to play a big role in keeping us informed and providing us with knowledge and resources.

What do some aspects of the business model blueprint look like at Benjamin Franklin Plumbing?

FOWLER: Being part of a franchise system and being surrounded by a strong network of business owners across the United States proved to be invaluable as we all navigated through the unknown. Benjamin Franklin Plumbing already had a Franchisee Leadership Team (FLT) established prior to the pandemic, and it exists to continuously improve our brand as a whole with systemwide collaboration and ongoing communication.

The motto ‘working for yourself, but not by yourself’ is echoed from all aspects of the Benjamin Franklin Plumbing franchise, and forming relationships with both the home office and fellow franchisees, in addition to the support of my family and the communities we operate in, continues to propel my business forward.

I’ve been a franchisee with the company since 2003 in Charlotte, North Carolina and I’m proud of how we’ve molded the proven business model from Benjamin Franklin Plumbing to fit our community. Everything starts with marketing. We have a dedicated marketing staff that executes monthly initiatives to ensure the call center receives calls.

We take training very seriously, and every new hire—whether it be as a marketing team member, accountant, a dispatcher or a service plumber in the field—goes through intensive training to ensure our customers experience a seamless process from start to finish. We’ve needed to change how some things are done over the past few months, for example conducting interviews through FaceTime, but with a strong structure for our business already in place, we’ve continued to provide services locally with the support of our franchisor.

What types of investments are being made by Benjamin Franklin Plumbing to ensure better success and continued growth?

FOWLER: Through the FLT, Benjamin Franklin Plumbing is always listening to its franchisees and implementing enhanced operational procedures as needed. They invest in the tools we need as franchisees to operate our business successfully.

For our business in Charlotte, we like to invest in our community both by giving back through charitable efforts, but also investing in the next generation of the workforce through our best-in-class training programs. With the unavoidable shortage of plumbers, we’re always working to educate those looking for their next career about the opportunity to join our team.

Our services were deemed as essential throughout the pandemic because, put simply, our community needs us as much as we need them. With the support of our franchise system and our dedicated employees, we continue to grow.

Expecting his second daughter at any moment, Omar Harris (@omartheplumber) knew he wanted to do something so he could provide for his family. The goal was to find a career that was an absolute necessity so job security would always be there. “I remember discussing what I wanted to do with my fiancé, Xylina. She told me ‘whatever it is that you want to do I support you 100%, as long as you’re happy. Even if that means selling flowers on street.’ It would change the dynamic in our household greatly,” says Harris. Xylina repeatedly told him this before he eventually made the final leap.

“My fiancé plays a major role. Without her, the whole family dynamic would fall apart. I am fortunate. She’s a great mom, a great friend, and she really keeps everything in the family running. She’s extremely patient and understanding when I’m dead tired. I will forever be grateful for the sacrifices she has made and for the unconditional support she has shown me,” says Harris.

But Harris would be remiss if he didn’t mention his parents. They worked hard for what they have and “they instilled in me the drive needed to be the best at what I do. Growing up, they always told me learn a trade because you can demand your own salary,” says Harris.

Harris with Conrad Ensenat (Broward County Facilities)

Harris initially started out as an apprentice with a local union doing construction plumbing. He eventually left to go a private company that mainly did service and drain cleaning. “I learned a lot with that company and made some really good partnerships/friendships. It allowed me to grow, not only as a man, but as a plumber, too,” says Harris.

For the past two years, Harris has worked as a plumber for Broward County Facilities (Florida) as a plumber specializing in drain cleaning. Some may not know, but Harris is a certified HVAC technician and Certified Fire Inspector for the state of Florida. One of the most rewarding aspects of the job for Harris is seeing the customer’s smile after the work is done, correctly. (Some of Harris’s go-to tools are RIDGID RP241 press tool, RIDGID E110 wrench, Fluke T5 600 Voltage, Continuity and Current Tester and the Milwaukee Tool M12 PEX Expansion Tool Kit.)

Harris with Roger Bircheat, Master Plumber, Broward County Facilities, who has been in the trade for more than 30 years.

As far as learning the trades, Harris is always learning.  “I love to learn from others so that I can be the best plumber I can be,” says Harris. One of Harris’s mentors and a person he looks up to is Hiram Martinez, master plumber, A to Z Statewide Plumbing, West Park, Fla., who taught Harris a lot, and was very patient with him. Another influence includes Conrad Ensenat, a residential plumber. “He’s a great friend, but he also taught me a lot.”

John Driscoll Jr., owner, A to Z Statewide Plumbing, took Harris under his wing and really showed him the ropes in drain cleaning. “He always drilled into my head to never skip steps and to take my time following the steps. He really helped me with laying the foundation of my plumbing skills,” says Harris.

Harris also recognizes John Thompson, a great person with whom to speak. From his family values to how he runs his business, Thompson has garnered a tremendous amount of respect from Harris. George DeJesus has also been instrumental in showing Harris a lot of “tricks of the trade.”

And Eric Aune. “I learned a lot from watching him on YouTube; he’s a great teacher.”

Harris spending some family time shopping with his kids.

But does Harris consider himself a mentor to others? “Honestly, yes I do consider myself a role model. I feel like if I can make it, anyone can. I’ve had a lot of hardships in my life and I’ve been able to overcome them. Many didn’t believe in me but I was fortunate enough to have a few who did. I’m willing to help anyone who would like to learn,” says Harris.

How can the industry promote the trades? Acceptance and training, says Harris. “We need to have plumbers from all walks of life from all over the world. In addition, we don’t need to be so hard on someone trying to learn. At times, I’ve seen this industry a little too hard on some individuals. It can be a little intimidating for someone just starting out. Instead, we need take the opportunity to coach, teach and possibly train the individual so that in the future they can be a better plumber.”

Social media has opened many great opportunities for Harris. “It has allowed me to participate in my friends’ lives who live in other states. On Instagram, we have group chats just to check in or ask questions. Social media is a great platform to build connections with people from all over the world. It is a useful tool to learn from and utilize to keep up with the ever-growing industry,” says Harris.

Just another day at the office.

Speaking of social media, Harris recently was chosen to attend a past RIDGID Experience. “The RIDGID Experience was a phenomenal time!” says Harris. “I met some great people who now I consider great friends. I gained a lot of knowledge and have a pool of great minds to pull from when I need help with something. I am very grateful and honored I was chosen for the RIDGID Experience. RIDGID is a great company and it’s awesome that they host that event. How many other companies are doing this?”

The last time Harris said “today is a great day,” he was removing a mainline stoppage and there was a clean out right in front of the house, holding sewage. “I removed the stoppage in three feet, and I actually yelled out on the top of my lungs, ‘TODAY WAS A GREAT DAY!’”

In the end, Harris spends whatever free time he has working out and spending time with his family. And, most of all, trying his best to spend time with his kids, to be there for all of their accomplishments, and incorporate his family into what he does. “I try to be the best version of me for my kids. My family has been my backbone in this journey and I hope to instill that same drive I have in me, in my kids.”