Training in 2024 is just as important as ever. How do you integrate training, education and continued learning with today’s busy contractor? Power Points, sales pitches and doughnuts. Tried and true methods of training gone by, that’s for sure. But what does today’s training look like, especially in the purview of the younger generation of Read more
HVAC
Training in 2024 is just as important as ever. How do you integrate training, education and continued learning with today’s busy contractor?
Power Points, sales pitches and doughnuts. Tried and true methods of training gone by, that’s for sure. But what does today’s training look like, especially in the purview of the younger generation of contractors that digests information in 90 seconds or less?
“What was that? Sorry, I was looking at my phone,” jokes Max Rohr, Director, Education and Technical Marketing, Caleffi. “Five years ago, a three-minute-long video was a good option, now it will seem long if it is over that 90-second threshold. Ideally, you get to the point in the first five seconds and work the explanation back from there. Like showing the cake and then going back to bowls of ingredients.”
According to, Dave Holdorf, Residential Trainer & Rep Training Manager—Eastern Region, Taco Comfort Solutions, it’s a challenge. “We’ve found that it helps to bring different instructors in for specific segments of the training. Each instructor brings their own perspective; even hearing a different voice in the room makes for a more compelling presentation. Every facet of our training is now geared to maintain the attention of participants. We also make sure to schedule breaks so that the attendees can attend to business, or need at home. By creating the curriculum with attendees in mind, their focus remains with the topic in front of them.”
Nevertheless, the training department at Taco has always looked at training not from a product view but from an application perspective, giving attendees the information they need to do their job better, and to give their customers the comfort they deserve. “We use real world experiences to solve real world problems with personal experiences and a bit of humor—as you know, John, it ain’t worth doing if you’re not having fun as well,” says Holdorf.
Caleffi’s Bob “Hot Rod” Rohr brings his props and his wealth of experience and knowledge to trainings.
But what about those PowerPoints and doughnuts? “Every learning style is different, so you have to be adaptable. If you see the audience tuning out a PowerPoint, stop and grab a product to bring to an attendee and talk about a case study that is related instead,” says Rohr.
In addition, everything falls apart for a trainer if the audience gets the impression they are overpromising, adds Rohr. For example, “Honesty is something Hot Rod is specifically good at in contractor training sessions. As a former installer, he always has tips for getting the job done and workarounds that are really tangible,” says Rohr.
The New Normal?
The Covid pandemic saw what we thought was going to be a new normal with virtual training, but what we are now seeing is the importance, and return, of in-person training.
This past year Taco saw a huge jump of in-person training, on the road as well as at Taco HQ in Rhode Island. So much so that the company had to dramatically increase the number of sessions back in Rhode Island to accommodate. “However, that does not mean to diminish the virtual training, Taco Tuesday and Taco After Dark webinars are still posting a large number of attendees that are hungry for information in bite size chunks, not as large as when we all locked down at home, but still popular,” says Holdorf.
Taco’s Holdorf conducts a training at the Cranston, R.I. HQ.
Nonetheless, “when we’re online, we know it’s so easy to stray off to the next shiny thing online, so to keep attendees engaged, we encourage two-way communications. If participants have questions, we want them to ask immediately,” continues Holdorf.
In fact, Holdorf says that people who attend Taco’s webinars typically take it to the next level and seek live training. A combination of both virtual and live training can help attendees dial in on what they want to learn—or perhaps didn’t initially develop a full understanding of what it is they most needed to know. “These options allow them to fine-tune their training experience to make them as good as they want to be. And, ideally, we help them raise the bar. We routinely heard from trade pros who came to us for a better understanding of a single application or concept, and through that experience come away with an energized desire for much more,” says Holdorf.
In 2023, Caleffi performed almost a 50/50 mix of in-person and virtual. Contractors like hands-on training, says Rohr, so it is good to be back on job sites for that type of interaction. And, engineers didn’t all go back to the office after COVID. “Many of the engineering sessions we do are virtual because that firm may be scattered all over the region. You might catch 20 people in a virtual training, where only 10 of them are in the office that day,” says Rohr.
Know-It-Alls
What about those who are stubborn enough to think that they don’t need further education and training? “I love this question and see and hear it often in the industry,” says Ken Midgett, L.M.P, Plumbing, Marketing Director, Interplay Learning, and former Teacher and Apprenticeship Instructor, Lehigh Career & Technical Institute.
Those in skilled trades should embrace the concept of being “lifelong learners,” consistently expanding their knowledge in their current specialty and exploring related disciplines. Whether licensed or not, individuals in skilled trades should assess their goals, career paths and professional growth within their field. It’s common for some to reach a point where they feel adequately skilled and think further education is unnecessary. According to Midgett, this assumption is misleading for several reasons:
• For example, a residential plumber could benefit from learning about commercial plumbing, Med Gas, Backflow, Water Well work, Water Conditioning, HVAC, Electrical, etc. Diversifying skills not only enhances one’s expertise but also increases their marketability across various skill sets, intern boosting income and long-term employability.
• Despite advancements in safety measures within the construction industry, the misconception that skilled trades workers are immune to injuries persists. While the overall safety landscape has improved, life-changing injuries can still occur. In such unfortunate instances, if an individual can only rely on skills specific to their trade and lacks versatility, their career may face irreparable damage. Therefore, investing in ongoing training, education, and professional development becomes crucial for ensuring resilience in the workforce and mitigating the impact of unforeseen challenges. Repurposing skillsets may be challenging when there has been no prior skill or professional development planning before the injury event.
• The industry, codes, tools, and methods to do a task are constantly changing. Skilled trades workers need to educate themselves and stay on top of new developments. This is critical to the success of a technician and company.
In the end, it’s what ends up in the ol’ noggin as useful information that translates to the jobsite. “Students only retain a tiny amount of the information that you present to them, but they will remember their feelings about the trainer for a very long time,” says Rohr. “It is hard to know if a bigger win is when customers retain a piece of information you presented or if they remember that you seem like you know what you are talking about. “If they trust that you did a good job, that memory will stay with them for a career, potentially.”
A new smart home appliance creates water from the moisture in the air at scale. The WaterCube 100 (WC-100) is an IoT-enabled home and office appliance that is the size of an HVAC unit and sustainably generates more than 100 gallons of fresh water daily from the air around it — enough for a household Read more
A new smart home appliance creates water from the moisture in the air at scale. The WaterCube 100 (WC-100) is an IoT-enabled home and office appliance that is the size of an HVAC unit and sustainably generates more than 100 gallons of fresh water daily from the air around it — enough for a household of four. The WaterCube 100 uses Renewable Water from Air (RWA) technology that mimics nature’s process of extracting water from the air.Designed for ease of maintenance and reliability, the WaterCube 100 represents a technological leap forward and a significant change from conventional water sourcing methods, such as municipal supplies, wells, or drought-prone bodies of water. It supplies homeowners with enough clean, drinkable water to meet their household’s daily water demand, reducing or eliminating dependence on municipal water grids or wells. Created for home or office, WaterCube 100 (WC-100) allows users to produce fresh water quickly. From the moment WaterCube 100 powers on, users gain peace of mind knowing they have clean, affordable water their way.
For more info, https://genesissystems.com/CES-IBS/.
In partnership with Pennsylvania’s Energy Coordinating Agency, company donates eight water heaters to families in need during Random Acts of Kindness Week. Ambler, Pa. — Eight low-income Philadelphia families are receiving new energy efficient water heaters, thanks to a generous donation from Bradford White Corporation, an industry-leading American manufacturer of water heaters, boilers and storage tanks Read more
In partnership with Pennsylvania’s Energy Coordinating Agency, company donates eight water heaters to families in need during Random Acts of Kindness Week.
Ambler, Pa. — Eight low-income Philadelphia families are receiving new energy efficient water heaters, thanks to a generous donation from Bradford White Corporation, an industry-leading American manufacturer of water heaters, boilers and storage tanks.
The donation, which comes during Random Acts of Kindness Week, stems from Bradford White’s signature charitable giving initiative, Industry Forward®. Eight 40-gallon water heaters are being provided to very deserving families who have contacted Philadelphia’s Energy Coordinating Agency (ECA) Heater Hotline. ECA is an Industry Forward® partner that has a strong history with Bradford White.
Rich-Tomkins, a manufacturer’s representative for the company, helped coordinate the product delivery and ECA’s trained staff, which helped identify families most in need, will be installing the water heaters.
“At Bradford White, giving back to our communities and providing help to those in need, is part of our mission and core values as a company,” said Rebecca Owens, senior manager of communications for Bradford White. “By providing water heaters to several families in need during Random Acts of Kindness Week we hope to inspire others to show kindness and give back as well so we work together to make a positive impact on people’s lives. We are truly grateful to partner with ECA and provide essential hot water to families who have been without for far too long.”
ECA’s Heater Hotline team receives numerous calls each week from low-income families who have no hot water because water heater replacement is not covered under other low-income programs. Such calls often come from senior citizen homeowners or families who resort to the dangerous practice of heating water on a range for bathing and household cleaning.
The Philadelphia Emergency Water Heater Fund, created by ECA in 2022, has already used its allotted funding for the year and Bradford White stepped up to assist when it heard of the need.
“We are deeply appreciative of the continued partnership with Bradford White and their generosity through their innovative Industry Forward® program,” said Steve Luxton, ECA chief executive officer. “There are so many families in need of hot water and Bradford White’s continued support to lend a hand and give back to families in need is so important. They are a true partner to Philadelphia families, many of whom are struggling to make ends meet.”
Bradford White has partnered with ECA on several recent projects, including a $50,000 Industry Forward® grant to help ECA launch a pilot internship program for young people and emerging workers from Philadelphia’s disadvantaged communities to receive training on heat pump water heater installation and maintenance.
Mechanical Hub recently talked with Rich Camacho, CEO, Blue Recruit, about the hiring of qualified candidates to potential trade jobs. Blue Recruit is a company that provides skilled workers with a revolutionary path to success. While that mission is straightforward, reaching that goal requires tremendous collaboration between industry, educational systems and supporting organizations. Here is Read more
Mechanical Hub recently talked with Rich Camacho, CEO, Blue Recruit, about the hiring of qualified candidates to potential trade jobs. Blue Recruit is a company that provides skilled workers with a revolutionary path to success. While that mission is straightforward, reaching that goal requires tremendous collaboration between industry, educational systems and supporting organizations. Here is our discussion with Rich:
MH: What do you think the industry (PHVAC) can be doing better to recruit more to the trades?
CAMACHO: An issue we hear constantly amongst PHVAC companies, to a far greater extent than any other trade, is the idea that their company is “different.” I don’t know if it is a culture issue within PHVAC or a lack of competitor awareness, but many PHVAC owners have this misguided belief that the services they provide are more complicated than their competitors and thus must only hire highly experienced technicians and installers. Guess what, 95% of y’all provide the exact same services as the other five shops in your town and you are all fighting over the same technician or plumber that has seven years under their belt.
The insistence that you can only hire extremely experienced workers is a major hurdle to growth. Too often people complain “young people don’t want to work,” “they’re lazy,” “they are avoiding the trades to be social media influencers,” etc. Well, guess what? When you refuse to even interview someone trying to launch their skilled trades career, you become a major part of the problem. That business owner needs to remember that they were once a brand-new Apprentice, and someone took the time to train them. We will never train the trades’ next generation if we do not give them the opportunity to get started.
MH: Piggybacking off of this, how do we do a better job highlighting pay, lifestyle, for example, as huge positives while reducing the negative stereotypes with the trades?
CAMACHO: A major trend we have seen in recent years is that the average person is now well aware of the compensation potential in the trades. Trade and vocational schools are seeing higher enrollment than ever before. After all, if you’ve had your AC replaced or made an emergency plumbing call in the last three years you can vividly recall how many zeros where in that invoice.
However, what we as an industry are failing to promote is the flexibility the trades provides and the intrinsic benefit of the work itself. Compensation is actually the third most important factor for Job Seekers in deciding between job offers. A lasting impact of COVID is the desire for flexible schedules, and the trades often provide this freedom. Second, an astounding 87% of trades workers report being either satisfied or very satisfied in their work, while 62% of white-collar workers describe their work as “drudgery.” Remember those data points next time you hear a parent tell their child that the only way to succeed in life is by going to traditional 4-year college.
MH: During Covid, contractors were deemed essential workers. Do you think this heightened awareness to the trades as pandemic-proof and recession-proof to a certain extent?
CAMACHO: There is ZERO doubt that the trades are and will forever be the most recession-proof career track. After all, in a downturn economy, a family may decide not to take a planned vacation, might delay that planned home renovation, but they will still make the service call when their air goes out or the sink is overflowing.
With all the terrible that COVID brought us, a lasting positive legacy it left is the light it shined on what I’ll be bold enough to call the “Higher Education Cartel.” Insane student debt levels, often meaningless degrees, and social issues has shown many young people—just as importantly their adult influencers—that the trades are not a secondary option but a true avenue to success. Afterall, graduate enrollment rates are down about 15% from their 2010 highs, but construction focused trade school enrollment is up over 19% in that same period!
MH: We’ve been hearing a lot lately regarding hiring based on work ethic, abilities, desire, etc., and companies can the train the “skill.” Are you in agreement with this? Explain.
CAMACHO: Socrates once said the following, “The children now love luxury; they have bad manners, contempt for authority; they show disrespect for elders and love chatter in place of exercise. Children are now tyrants, not the servants of their households.”
In other words, the older generation has ALWAYS thought that the younger generation is lazy, lacks discipline, etc. I’ll be the first to say that categorizing all young people in this way is simply incorrect. Every single day, whether it be in the interactions we have with students at one of our partnered trade schools, a SkillsUSA classroom, or feedback from a customer, we’re exposed to motivated young people working hard to grow their skills and build a lasting career.
I believe that such character traits are mostly built at a very young age in the home, and unless your company is operating a three-month bootcamp and shaving heads, it is unlikely you can truly develop such soft skills. The best way to see a person’s values and ethics before hiring, is to include personality assessments within your interview process which will identify strengths and weaknesses.
We also recommend having that potential candidate spend a half day onsite, shadowing your team, touring your facility, and ending the interview with a group lunch. This allows your employees to play a part in the hiring process and allows you to see how they will interact with others (including restaurant staff) on a social or personal level.
MH: How does someone get involved with Blue Recruit?
CAMACHO: Couldn’t be easier, go to www.BlueRecruit.com and create your free account in about 5 minutes. You can view live available talent in your area, hire when you’re ready, and if you have any questions, we host live training demos every workday at 10, 12, and 2 pm EST.
Finally, we love working with partners like Mechanical Hub, and we continue to do our part in connecting the workers that keep our country moving forward with tremendous employers.
Training provider Interplay Learning introduces new scalable out-of-the-box programs that help learners gain skills for in-demand jobs and connect with employers Interplay Learning, the leading provider of immersive skilled trades training, today announced Interplay Academy, an out-of-the-box, easy to implement trades certificate program that provides education and workforce development organizations the tools to take learners Read more
Training provider Interplay Learning introduces new scalable out-of-the-box programs that help learners gain skills for in-demand jobs and connect with employers
Interplay Learning, the leading provider of immersive skilled trades training, today announced Interplay Academy, an out-of-the-box, easy to implement trades certificate program that provides education and workforce development organizations the tools to take learners from zero trades skills to job-ready.
With Interplay Academy, novice learners can now get accessible, high-quality online trades education with a clear pathway to gain skills in their chosen field, earn industry certifications, and connect with employers to confidently take on in-demand entry-level roles.
“Interplay Academy’s Job-Ready Certificate Programs represent a significant leap forward in skilled trades education where there is a shortage of qualified skilled labor,” said Doug Donovan, CEO and founder, Interplay Learning. “Our holistic approach provides a direct pathway to job-readiness, empowering educators and workforce development program administrators with the tools needed to pave the way to future careers for learners. We believe these programs will play a pivotal role in developing a pipeline of talent for the skilled trades workforce of the future.”
Interplay Academy’s Job-Ready Certificate Programs in HVAC, Electrical, Plumbing, Residential Construction, Multi-Family Maintenance, Building Maintenance, and Appliance Repair feature a flexible, expert-led curriculum, recognized by the Department of Labor, to effectively prepare today’s digital-first learners to enter the workforce. Leveraging Interplay’s award-winning immersive 3D simulations, video content and industry certifications, these programs ensure a diverse range of learners can build and reinforce foundational skills through self-paced, unlimited hands-on practice in a safe, virtual environment.
Each certificate program includes a simple, out-of-the-box implementation that provides the tools and support for educators and administrators to launch and track a scalable program with ease. Expert guidance built into the learning content and live engagement managers successfully prepare learners for future careers without the need to hire on-staff industry experts or build expensive infrastructure.
In addition to earning an Interplay Learning Job-Ready Certificate, learners enrolled in Interplay Academy’s programs can earn industry-recognized certifications, including NATE Ready-to-Work certification, OSHA 10 or 30 certifications, and EPA 608 certification, enhancing a graduate’s employability. Learners, who may need additional assistance choosing a career path, can take advantage of the programs’ career exploration tool to align their chosen path to their interests and career aspirations. When a learner completes the program, they can connect with employers through Interplay Learning’s partnership with BlueRecruit, a leading job platform for skilled trades professionals.
For more information about Interplay Academy’s Job-Ready Certificate Programs, please visit https://www.interplaylearning.com/training-academy/.