Innovative industry leaders collaborate to provide essential skills and insights that drive efficiency and productivity XOi, a leading provider of technician-focused technology solutions, announces a new partnership with Interplay Learning, the leading provider of online and VR training for the essential skilled trades. The partnership combines Interplay Learning’s immersive turnkey learning platform, which helps field service Read more
Skilled Trades
Innovative industry leaders collaborate to provide essential skills and insights that drive efficiency and productivity
XOi, a leading provider of technician-focused technology solutions, announces a new partnership with Interplay Learning, the leading provider of online and VR training for the essential skilled trades.
The partnership combines Interplay Learning’s immersive turnkey learning platform, which helps field service technicians acquire and deepen essential skills, with XOi’s suite of AI-powered data collection and analysis solutions. Together, the two solutions accelerate the time it takes to train technicians for the field and provide essential resources to support superior performance and customer service from jobsites.
“The natural and powerful extension of the Interplay Learning platform to the XOi solution positions companies to succeed and also moves our industry forward,” said Interplay Learning CEO Doug Donovan. “Interplay Learning helps techs acquire and deepen foundational knowledge, while XOi delivers the resources that techs need in the field to better serve customers and communicate with the office. Both solutions work anytime and anywhere — convenient for techs and essential for great customer service. Interplay Learning helps techs gain skills faster and reduce ‘time to truck,’ while XOi serves as the essential resource for communications and customer service for those techs once they are out in the field.”
XOi’s growing suite of cloud-based solutions offers the premier data-cataloging and analytics functionality for field service, giving teams a range of tools for increasing efficiency, accuracy and accountability. Powered by XOi’s standardized workflows, job documentation capabilities, and training and enablement solutions, teams can build deep and easily accessible institutional knowledge bases that support real-time decision-making and data-based continuity. Service teams can apply these extensive data-science capabilities to analyze those foundational elements and strategically respond to evolving data trends and forecasts.
“At XOi, we’re committed to supporting technicians in the field so they do their jobs accurately and effectively,” said Aaron Salow, founder and CEO of XOi. “Interplay Learning’s proven training platform helps get new techs up to speed quickly and keeps experienced techs up to date so they can deliver premium service and performance, allowing contractors to focus on their mission and drive growth.”
Interplay Learning’s award-winning online and VR training for the essential skilled trades is scalable and more effective than traditional training methods. By leveraging its immersive learning platform, SkillMill, Interplay Learning users are able to train and practice hands-on learning from any device or in virtual reality, resulting in highly trained employees who are job-ready in weeks, not years.
For more information about Interplay Learning, visit https://www.interplaylearning.com.
For more information about XOi, visit https://xoi.io.
Third annual list recognizes 241 private companies putting purpose ahead of profit Interplay Learning, the leading provider of online and VR training for the essential skilled trades, has been named to the Inc. 2022 Best in Business list in the Prosperous and Thriving ($5-$50 million in gross revenue) category. Inc.’s Best in Business Awards honor Read more
Third annual list recognizes 241 private companies putting purpose ahead of profit
Interplay Learning, the leading provider of online and VR training for the essential skilled trades, has been named to the Inc. 2022 Best in Business list in the Prosperous and Thriving ($5-$50 million in gross revenue) category. Inc.’s Best in Business Awards honor companies that have made an extraordinary impact in their fields and on society.
The list, which can be found in the Winter issue of Inc. magazine (on newsstands Dec. 13), recognizes the most dynamic companies of all sizes and industries that have had an outstanding influence on their communities, their industries, the environment, or society as a whole.
Interplay Learning builds better training, better careers and better lives for its customers and their employees. Its award-winning online and virtual reality training for the essential skilled trades, including HVAC, plumbing, electrical, solar, multifamily maintenance and facilities maintenance workforces, is scalable and more effective than traditional training methods. By leveraging immersive learning technology, Interplay’s customers are able to train and practice hands-on learning from a desktop, phone, tablet or in virtual reality, resulting in a highly trained employee who is job-ready in weeks, not years.
“Inc. magazine is dedicated to showcasing America’s most dynamic businesses and the great things they do,” said Scott Omelianuk, editor-in-chief of Inc. “The Best in Business awards shine a light on those that have gone above and beyond their original mission to make a social, environmental or economic impact benefiting those around them.”
Rather than relying on quantitative criteria tied to sales or funding, Inc.’s editors reviewed the companies’ achievements over the past year and noted how they made a positive difference in the world. They then selected honorees in 55 different categories — from advertising to sustainability to retail, and more — and in age-based, revenue-based, size-based, and impact-based categories. The applicant pool was extremely competitive — a huge success for the 241 companies honored in the list’s third year. Honorees for gold, silver, bronze, and general excellence across industries and categories are featured online at inc.com/best-in-business.
“Interplay Learning invests in the communities we serve through transformational career training,” said Doug Donovan, CEO of Interplay Learning. “We believe in the power of training to not only improve people’s lives but to tackle key social issues, such as poverty, inequality, and unemployment. Helping businesses, educational institutes and communities overcome critical workforce challenges also extends direct benefits to technicians and students who gain the confidence they need to thrive in their careers. The positive impact is being felt throughout the industry and beyond as we work to create better lives and better careers for everyone.”
For more information, visit www.interplaylearning.com.
Welcome to another edition of our Hub Spotlight series where do a deep dive into the men and women who make the trades great. This spotlighted tradesperson tells us that he really enjoys trashy reality TV. “Nothing like kicking your feet up and watching someone making horrible life decisions on 90-Day Fiancé on a Sunday Read more
Welcome to another edition of our Hub Spotlight series where do a deep dive into the men and women who make the trades great. This spotlighted tradesperson tells us that he really enjoys trashy reality TV. “Nothing like kicking your feet up and watching someone making horrible life decisions on 90-Day Fiancé on a Sunday evening.” Joking aside, for Keith McGillivary (@mps_207)—full-time business owner of McGillivary’s Plumbing Services (MPS), Gardiner, Maine, for the past two years—his story into the plumbing trades is an interesting one.
McGilivary’s path started in a small town when a small plumbing business was looking for a helper, and he was looking for a job. “Little did I know it would be the start of where I am now,” says McGillivary. Before college, McGillivary started working for a small plumbing business that primarily focused on service work. The owner, Russell, was/is a great mentor and really took the time to help him understand not only what they were doing, but why they were doing it.
After deciding to pursue plumbing, McGillivary attended Southern Maine Community College (SMCC) for its plumbing and heating program. Through college, he continued to work alongside his mentor, and after graduation, continued to work for him full time for three years. McGillivary then took a job at Bath Iron Works (BIW) as a pipefitter building destroyers, ships for the United States Navy. “The piping systems were complex, and although it was “plumbing on a ship,” it was completely different. I found it fun to learn the ins and outs of that particular plumbing,” says McGillivary.
Eventually, McGillivary joined the Pipefitter Test Crew and tested the piping systems after they were built. He worked there for six years, but the whole time he continued to work nights and weekends doing plumbing work on the side. “This allowed me to gain hours and knowledge for my Master’s test. After passing my Masters, I decided to make the plunge into self-employment because I wanted the schedule flexibility for my family,” says McGillivary.
In fact, McGillivary’s biggest motivation for self-employment was time, rather than money. “I have learned to set firm boundaries for myself when scheduling and taking on jobs. I have been able to take more time off for my family than ever. Being a service plumber, in this day in age, you could work 24/7 if you wanted. I try to work ‘normal’ hours, and if I can take a day off for family stuff, I always do,” says McGillivary.
Shout Out to Mentorship
According to McGillivary, Russell taught him everything he knows about plumbing and owning a business. “He taught me all the hands-on work, how to write estimates & bid on jobs, customer relations, and how to balance a small business/family life,” says McGillivary.
And McGillivary wants to pay it forward. “I definitely consider myself a role model for others looking to join the trade. I feel I am a good example that hard work and dedication pays off,” says McGillivary. “My mentor was so important to my journey that I try to give back what I can by being transparent about my plumbing knowledge.”
Uplifting the Trades
Recently, there has been a big push for kids to attend trade school so there has been a shift in younger people showing interest, says McGillivary. “Trade school was beneficial for me to learn the code side of things, in an environment different from the hands-on work. I think we could get more interest in the trades if the schools showcased all the different avenues someone could go once they completed their schooling, and the financial opportunities that come with them. Everyone expects a doctor to make six figures, but not everyone knows you can make that in the trades without massive student loan debt,” says McGillivary.
“Everyone expects a doctor to make six figures, but not everyone knows you can make that in the trades without massive student loan debt.”
Social media can also be used to attract more people to the trades. “I see it all too often when guys in the trade are way too harsh on people for asking questions on Facebook plumbing pages. There are so many people asking questions for the purpose of learning and gaining knowledge. We were all there at some point, so be kind enough to answer the questions in a helpful manner. Social media can also be used to form “new-to-the-trades” communities and to provide seminars,” says McGillivary.
Social media also has played a huge role in the growth of McGillivary’s business. Starting as a small, part-time business with the help of word-of-mouth recommendations on small town Facebook pages, which made McGillivary realize that social media could be used to showcase the work he is doing on a day-to-day basis. “I use my Instagram to show what I am about as a business and the work I put out. I have found that if a customer can see why you are more expensive than the other guy, then they are more likely to go with you. I use it as an open-door insight to my business both in reels and daily stories,” says McGillivary.
McGillivary uses social media to learn little tricks of the trade that he just wouldn’t have been exposed to, being from such a small town. For McGillivary, it is extremely beneficial to be able to have conversations with such great tradesmen. He also talks to apprentices daily or weekly about projects, and gives them advice. “I wish when I was learning, I had this platform to learn and meet others. As visual learners, much like a lot of trades guys I know, it’s changed the way we can learn,” says McGillivary.
Making Time
Summers in Maine are short, so McGillivary tries to spend every nice weekend camping in his camper. In the winter months you can find him on his snowmobile at camp. “I would love to ride my snowmobile from camp in northern Maine to the Gaspe Peninsula to complete the “Great Gaspe Snowmobile Tour,” a six-day, 1,500-mile ride around some of the best trails,” says McGillivary.
And the last day McGillivary said it was a great day? “You know it’s funny, as I look back on just yesterday—camping with my family, beautiful weather, everyone smiling, does it get much better than that? So, the answer to that question would be yesterday!”
Go-To Tools on the Job
According to McGillivary, his go-tools are a couple pairs of Knipex Cobra pump pliers, a 6-in-1 screwdriver, and an adjustable wrench. Any good service plumber can fix most things with those!
Also, I find myself feeling naked if I don’t have my Leatherman Wave on me. Another great tool that has many uses.
Lastly, if there was one tool that changed the service plumbing game, it’s the M12 Milwaukee press tool. If you’re running a service company and don’t have one, you’re late to the party.
Eric Aune with Mechanical Hub joins American Plumber Stories for a “Signing Day” special at the Build My Future event, hosted by the Iowa Skilled Trades. Take a look at the exhibitors and the hands-on experiences offered for students considering a career in the trades. Iowa Governor, Kim Reynolds, also presents at the celebration and Read more
Eric Aune with Mechanical Hub joins American Plumber Stories for a “Signing Day” special at the Build My Future event, hosted by the Iowa Skilled Trades. Take a look at the exhibitors and the hands-on experiences offered for students considering a career in the trades. Iowa Governor, Kim Reynolds, also presents at the celebration and signs each student’s letter of intent as they commit to their future in the trades after high school.
It was the most impressive gathering of young people interested in joining the trades that I have seen in quite some time. Iowa Skilled Trades (www.iowaskilledtrades.com), in conjunction with Home Builders Association of Des Moines (www.dsmhba.com) and the Skilled Trades Academy at Central Campus Des Moines Public Schools (https://centralcampus.dmschools.org/skilled-trades/), organized the very successful Iowa Build Read more
It was the most impressive gathering of young people interested in joining the trades that I have seen in quite some time. Iowa Skilled Trades (www.iowaskilledtrades.com), in conjunction with Home Builders Association of Des Moines (www.dsmhba.com) and the Skilled Trades Academy at Central Campus Des Moines Public Schools (https://centralcampus.dmschools.org/skilled-trades/), organized the very successful Iowa Build My Future event.
Held at the Iowa State Fairgrounds, the third such event held live since its inception, Iowa Build My Future far surpassed any past events with more than 5,000 middle school, high school and other students—from more than 120 schools from across the state of Iowa—bussed in to take part of this career day, industry showcase and hands-on trades expo held April 13.
“The goal is to have the students get their hands on things they’ve never done before. Maybe they don’t have shop class, maybe they’ve never understood of any careers in manufacturing. We are letting them have a hands-on experience with these different careers,” says Brandon Patterson, workforce development, HBA of Greater Des Moines, the driving force behind the event.
Those different careers include plumbing, HVAC, electrical, carpentry, masonry, welding, and more. Housed inside and out, hands-on activities included soldering, roofing, welding and jobsite excavator demos, rope climbing with harnesses, and much, much more.
During the show, there was a Letter of Intent signing, indicating that students intended to enter the trades after high school. “We are actually going to do a signing day for kids that are going into the skilled trades industry, most likely construction. We want to showcase these kids and show them what it’s all about,” says Patterson.
The letter also was co-signed by Iowa Governor, Kim Reynolds, who was in attendance for the Build My Future event. “I want to congratulate the students here today for taking the initiative to jump start your careers in apprenticeships that gives you an advantage; it gives you hands-on experience, a chance to earn while you learn, and it’s exciting,” said Reynolds.
Reynolds continued, “I’m excited about the growth in Iowa’s registered apprenticeship programs. In 2021, we received 181 new programs in our state, the most ever in a single year and it puts Iowa as the national leader … we are going to continue to work with the kids, business, construction and the trades and we are going to transform the state of Iowa.”
The letter signing was supported by RIDGID, Pfister, Iowa Skilled Trades and American Plumber Stories, and some key swag was given away at that time.
The Build My Future event left quite an impression on those attending, especially Mechanical Hub’s Eric Aune. “I wish I had something like this when I was in high school,” says Aune.
Prior to the Build My Future event, Mechanical hub was treated to a tour of the Skilled Trades Academy at the Central Campus in downtown Des Moines, Iowa. Tour guides Dan Knoup, executive officer, HBA of Greater Des Moines and Gary Scrutchfield, Lumberman’s Drywall & Roofing Supply, who are both active with the Skilled Trades Academy.
The Academy is open to 42 school districts and offers 89 various program courses from agriculture to electrical to plumbing to automotive to carpentry to marine biology. Yes, marine biology. High school students are transported there for a minimum of 90 minutes per visit to get them educationally on the right trade track.
Central Campus complements and extends the programs of Central Iowa Schools, offering unique academic and career opportunities that direct, inspire, and motivate a diverse group of students.
Located at the heart of the model district for urban education, Central Campus offers hands on, real world work-based educational programs to a highly diverse community and surrounding areas. One of our greatest strengths is the friendships and networking of students from diverse backgrounds and communities. Des Moines Public Schools dedicates itself to excelling at unique and technologically advanced opportunities for all learners. Central Campus commits itself to providing equal access and prospects through rigorous academic and career training experiences for all.
Fun fact: the building was an assembly plant for Ford’s Model T.